Prompt and courteous. My questions or concerns are promptly addressed. Review collected by and hosted on G2.com.

There is nothing I dislike about smith.ai. Review collected by and hosted on G2.com.

The best thing about Smith.ai is that maintaining a receptionist gives an appearance of prestige to our business. When a receptionist answers the phone on your behalf, it signals to customers that your business is a formal organization with a refined workflow. In other words, smith.ai can reinforce your brand as a professional business with great customer service. Review collected by and hosted on G2.com.

If you do not be careful using smith.ai it might cost you customers. Using smith.ai we believe there is a risk of losing customers, even worse, some customers won’t tolerate automation. If you exasperate them too much with your recordings, beeps, and inefficiencies, they will simply take their business elsewhere. Mind this moment. Review collected by and hosted on G2.com.

They are very helpful and responsive to my support requests. Review collected by and hosted on G2.com.

Everything is working well. They are so responsive, I have not had any issues. Review collected by and hosted on G2.com.

One of the most obvious advantages of Smith.ai is its lower cost compared to full time receptionist. We know how expensive it can be to set up receptionist equipments. Using Smith.ai we avoid spendings on the logistical problems of providing extra office space, supplies, or equipment. Review collected by and hosted on G2.com.

If you choose a bill based plan on minutes, so if your business has a high number of calls, Smith.ai may be more expensive for you. Review collected by and hosted on G2.com.

They spell our clients names correctly, get the correct phone numbers and type out detailed information from the clients and/or vendors. Review collected by and hosted on G2.com.

I do not have any dislikes about SMITH AI. Review collected by and hosted on G2.com.

Our firm has been using Smith.ai for several months now and they have been a HUGE help in many ways - fielding and screening calls, providing back up Reception duties for us, and contacting our clients with non-advisory matters -- and they are capable of so much more!

Smith.ai is not just a Virtual Receptionist company, but for me, they are a saving grace. They have greatly assisted our firm with retaining potential clients which is always our top priority. Our clients have also spoken very highly of their staff and we love knowing that they reach a human and not our firm voice mail.

Smith.ai - Professional, diligent, punctual, and prompt. I absolutely recommend them to professionals/business/firms who are looking for remote assistance! Review collected by and hosted on G2.com.

There are no downsides to Smith.ai at all! Review collected by and hosted on G2.com.

One of the things I like the most about Smith AI is that their agents are so prepared. Often times our customers think they have spoken to us directly and not an answering service. Review collected by and hosted on G2.com.

I don't have anything I dislike about the service, we have used this service for several months. Before this service subscription, we used another company and had lots of issues. We went through our busiest season with this new service, and was the best experience. Review collected by and hosted on G2.com.

We use smith.ai to expand our customer service hours. It means with smith.ai, your callers will still feel as though they are being taken care of, and their messages will be available to you open the door the next morning. Smith.ai can answer common questions on your behalf, your callers might even have their issues resolved then and there Review collected by and hosted on G2.com.

There is one downside of Smith.ai, lower personal connections. Sometimes Smith.ai fail to engage deeper with callers and consequently misses an opportunity to connect on a personal level. Review collected by and hosted on G2.com.

Both Ruby and Smith.ai were good but Smith.ai's pricing plan makes predicting charges easy and their instruction system makes training a receptionist simple. The account managers are easy to talk to and will work with you every step of the way. Review collected by and hosted on G2.com.

We have had some trouble with representatives misunderstanding the time zone we are in. Saskatchewan is an odd province as it used to observe daylight savings time but stopped while daylight savings was active. This has led to some confusion among representatives and misreporting of the time that some calls were held. We've also had the odd misspelling of email addresses which our firm relies on for forms for remote clients. These are easy coaching moments and Smith.ai has an easy system in place for reporting mistakes. Review collected by and hosted on G2.com.

The most helpful part of Smith.ai is that we are closed Friday - Sunday and holidays. What this means is no one is answering the phones at the office during that time. Smith.ai fills the gap, and we do not miss ANY calls! That helps us with Google too! Review collected by and hosted on G2.com.

The calendy integration. I would rather have a Google Calendar integration. We use Google Calendar and it would make the process seamless. Now we have to set up a separate calendar and transfer data from the smith.ai calendar setup to our main calendar. Review collected by and hosted on G2.com.