Smith.ai Live Chat Reviews & Product Details

We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Review collected by and hosted on G2.com.

Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. Review collected by and hosted on G2.com.

Smith Chat is a great and very convenient avenue for website visitors to get in touch effortlessly without calling or emailing me. The Chat service literally adds an average of 25% additional Leads each month for my law firm. It is very customizable to fit with your brand, as well as to design the right Q&A to afford an easy access for site visitors to share their legal needs. Review collected by and hosted on G2.com.

The Chat creates an instant email with the visitor's contact info so we can immediately follow up on the Lead. I like the feature to ask "HOW do you prefer to be contacted" -so the follow up on our part is most welcome by the visitor. Review collected by and hosted on G2.com.

They answer phones for our law firm 24/7. We've been able to ensure all clients and potential clients can speak to a live person at any time during Covid-19. They also schedule meetings, complete intakes for us and collect payments over the phone. Review collected by and hosted on G2.com.

Staff is really responsive to our requests. Clients are impressed by the professional staff. Prices are great for the services they provide. Everything is so easy to use and set up. We've tried other answering services in the past and found the professionalism and responsiveness was lacking. Review collected by and hosted on G2.com.

I’ve been a customer of Smith’s for over two years now. I’ve used their online chat service which are excellent and continue to use the following: they answer calls, schedule new clients, follow up on leads and more! Review collected by and hosted on G2.com.

I love that Smith will answer calls and input information directly into my intake that syncs to my CRM. I also love that they never get information from leads wrong (something my old service did often). Review collected by and hosted on G2.com.

They engage with relevant chats and obtain information for our office. They facilitate the screening process for us. Review collected by and hosted on G2.com.

I like that the agents gather all the initial information for us. Review collected by and hosted on G2.com.

We hired Smith.ai Live Chat to assist with our web chat. The Smith.AI team has been tremendously helpful in building a bot for us. The combination of the bot with a live person has proven to yield a high number of conversions And as a business owner, I know my questions are being answered correctly 24/7 without me. That peace of mind is hard to put a price on. Review collected by and hosted on G2.com.

We really love the bot/live person combination. It allows us to provide great chats while saving money. I like to think of them as human assisted chats. Great stuff. Review collected by and hosted on G2.com.

Smith.ai Live Chat helped us boost our online conversations as we expanded into a neighboring geographic market. Review collected by and hosted on G2.com.

Super easy setup and helpful support to get started. Review collected by and hosted on G2.com.

We implemented Smith.ai live chat on our law firm website to see if we could convert more clicks. With a few tweaks in the beginning we've been able to streamline a process to capture more leads and convert more clients. The ROI on this has been incredible. Review collected by and hosted on G2.com.

Ease of set up. Emails generated from leads that can be shared with the appropriate staff. Review collected by and hosted on G2.com.

We wanted potential clients to be able to interact with us however they want to make it as convenient as possible to work with us. adding chat was a natural next step. We were already using Smith's Receptionist services, which gave me the comfort that the quality of people answering chats would be professional, consistently polite and knowledgeable. We get an email with the full text of the chat so we know everything that has been communicated by the prospective client already so we don't ask them the same questions over again. Review collected by and hosted on G2.com.

Extremely easy to deploy - Smith.ai provided a small code snippet to add to our page and we were live. Also, the quality of responses and client engagement is great, it is clear the client is chatting with a real person and not an automated bot. Review collected by and hosted on G2.com.

Smith.ai has provided chat for our website. We are now capturing leads directly from our website that before had to call into our office or we missed altogether. Review collected by and hosted on G2.com.

The after-hours chat that allows us to catch leads when we're not in the office. Review collected by and hosted on G2.com.

Phone answering, scheduling, etc. Review collected by and hosted on G2.com.

Quick response time and willingness to adjust to our needs. Review collected by and hosted on G2.com.

Smith.ai fields calls from potential clients, current clients, referrals, colleagues, etc. The receptionists take detailed messages and follow the script I created to a T. Review collected by and hosted on G2.com.

The professionalism and accuracy the receptionists have. Review collected by and hosted on G2.com.

I used Smith.ai's chat service on our primary consulting website. They were able to increase our overall conversion rate by scheduling consults before visitors leave. Review collected by and hosted on G2.com.

Friendly and reliable support with great pricing structure for small businesses. Review collected by and hosted on G2.com.

This service helps me field incoming calls from new/potential clients, current clients, referral partners, and colleagues. Review collected by and hosted on G2.com.

They are friendly, prompt, and communicative. Review collected by and hosted on G2.com.