--- title: Smith.ai Live Chat Reviews meta\_title: 'Smith.ai Live Chat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Smith.ai Live Chat works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 21 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Other Services url: https://www.g2.com/categories/other-services-a3556bb7-df48-4d51-af00-82ad0505f4c5 --- # Smith.ai Live Chat Reviews & Provider Details Claimed ###### Profile Status This profile is currently managed by Smith.ai Live Chat but has limited features. Are you part of the Smith.ai Live Chat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Smith.ai Live Website Chat is the fastest and friendliest way to capture, screen, and convert website leads. Our Live Chat agents answer questions, screen leads, and schedule appointments 24/7. Chat can assist with screening leads with basic questions so you maximize meaningful interactions. Pay for relevant chats only. Easy setup on all website platforms. Instant chat transcripts in your email and CRM. SMS messages included. Let customers call you with Chat to Call. Smith.ai Live Chat is the most effective and affordable way to convert new website leads to grow your business. * * * Seller [Smith.ai](https://www.g2.com/sellers/smith-ai) Discussions [Smith.ai Live Chat Community](https://www.g2.com/products/smith-ai-live-chat/discuss) Languages Supported English, Spanish Overview by Maddy Martin Show More ## Pricing Pricing provided by Smith.ai Live Chat. ### A La Carte - $10 Per Live Staffed Chat Pay As You Go Per Month ### Starter Plan - 20 Chats $140.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/smith-ai-live-chat/pricing) ## Top-Rated Alternatives [ ![Ruby Receptionists](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruby Receptionists") Ruby Receptionists 3.8/5(12) ](https://www.g2.com/products/ruby-receptionists/reviews) [ ![Chat Metrics | Managed Live Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chat Metrics | Managed Live Chat") Chat Metrics | Managed Live Chat 4.8/5(21) ](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews) [ ![Peak Support](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peak Support") Peak Support 4.8/5(39) ](https://www.g2.com/products/peak-support/reviews) [ View All Alternatives ](https://www.g2.com/products/smith-ai-live-chat/competitors/alternatives) ## User Insights Average based on 21 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") GL Verified User in Legal Services Small-Business (50 or fewer emp.) 3/2/2021 "Highly Recommend" 5/5 Describe the project or task Smith.ai Live Chat helped with: Live chat for potential new clients Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? Responsiveness and professionalism and friendliness. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? There isn't anything that i dislike. I will keep using. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? Getting clients interacting right away makes them feel important and cared about. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4629345/official_response/edit) Thank you for your response! We're happy to help to capture web lead through our live chat for your business! Validated ReviewerSource: Organic ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") GL Verified User in Law Practice Small-Business (50 or fewer emp.) 10/30/2020 "Great service" 5/5 Describe the project or task Smith.ai Live Chat helped with: They engage with relevant chats and obtain information for our office. They facilitate the screening process for us. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? I like that the agents gather all the initial information for us. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? For now, we have not had any complaints. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? They filter out spam chats and use specific introduction language to weed through relevant/non-relevant chats. This is extremely helpful for us because we don't have to worry about whether or not the perspective client is someone we can actually help. Great benefit and addition to our webpage. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4447520/official_response/edit) Thank you very much for your review! We're happy to screen and qualify potential clients for your office. Validated ReviewerSource: Organic ![Ryan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan M.") RM Ryan M. Co-Founder and CEO Small-Business (50 or fewer emp.) 1/12/2020 "The Future Of Chat" 5/5 Describe the project or task Smith.ai Live Chat helped with: We hired Smith.ai Live Chat to assist with our web chat. The Smith.AI team has been tremendously helpful in building a bot for us. The combination of the bot with a live person has proven to yield a high number of conversions And as a business owner, I know my questions are being answered correctly 24/7 without me. That peace of mind is hard to put a price on. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? We really love the bot/live person combination. It allows us to provide great chats while saving money. I like to think of them as human assisted chats. Great stuff. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? I'd say the only downside of Smith.Ai is at this point I think there's one style chat option on the site. It's not a big deal but sometimes I worry it gets lost on my page. Though people find it and chat with it. Review collected by and hosted on G2.com. Recommendations to others considering Smith.ai Live Chat: Look hard at Smith.ai Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? We are solving the need to better serve our clients and prospective clients through the use of a 24/7 bot. Bots are the future. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kyle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle P.") KP Kyle P. Founding Attorney Small-Business (50 or fewer emp.) 5/11/2020 "Great support and easy setup" 5/5 Describe the project or task Smith.ai Live Chat helped with: Smith.ai Live Chat helped us boost our online conversations as we expanded into a neighboring geographic market. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? Super easy setup and helpful support to get started. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? At first, I wished there was an option for local staff to respond to certain prompts, but overall I think it may have helped us to not have to respond to another "ping" Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? I've been able to increase the number of conversions on our website. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4217816/official_response/edit) Thank you Kyle! We're very happy we've helped increase your conversions. Validated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") CL Verified User in Legal Services Small-Business (50 or fewer emp.) 1/12/2020 "Captured several quality leads with very few tweaks . . ." 4.5/5 Describe the project or task Smith.ai Live Chat helped with: We implemented Smith.ai live chat on our law firm website to see if we could convert more clicks. With a few tweaks in the beginning we've been able to streamline a process to capture more leads and convert more clients. The ROI on this has been incredible. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? Ease of set up. Emails generated from leads that can be shared with the appropriate staff. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? Sometimes the autobot responds in a way that it's clear it's not a real person and we loose some leads. Review collected by and hosted on G2.com. Recommendations to others considering Smith.ai Live Chat: Take advantage of the 30 day trial but invest that time in getting set up correctly. It's worth the initial time investment. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? We are capturing people reading our blog or visiting our website and converting them to consults / clients for our firm. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brian W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian W.") BW Brian W. Principal Attorney Small-Business (50 or fewer emp.) 8/11/2019 "Simple and great service" 5/5 Describe the project or task Smith.ai Live Chat helped with: We wanted potential clients to be able to interact with us however they want to make it as convenient as possible to work with us. adding chat was a natural next step. We were already using Smith's Receptionist services, which gave me the comfort that the quality of people answering chats would be professional, consistently polite and knowledgeable. We get an email with the full text of the chat so we know everything that has been communicated by the prospective client already so we don't ask them the same questions over again. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? Extremely easy to deploy - Smith.ai provided a small code snippet to add to our page and we were live. Also, the quality of responses and client engagement is great, it is clear the client is chatting with a real person and not an automated bot. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? Nothing at all. I can't think of anything negative to include here, Working with Smith has been one of the few decisions I have made since starting my practice that I haven't second-guessed or looked to see if there is something better out there. Review collected by and hosted on G2.com. Recommendations to others considering Smith.ai Live Chat: If you are evaluating chat providers, Smith is an extremely easy way to try it out without making a big commitment. I also think if you work with them, you will be blown away by how easy they make it on their customers to do business with them. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? Availability of a real person for extended hours, and it sets my mind at ease to know that a potential client isn't waiting on a response from us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Managing Member Small-Business (50 or fewer emp.) 1/13/2020 "Great Service That is Helping Us Connect with More Prospects" 5/5 Describe the project or task Smith.ai Live Chat helped with: Smith.ai has provided chat for our website. We are now capturing leads directly from our website that before had to call into our office or we missed altogether. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? The after-hours chat that allows us to catch leads when we're not in the office. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? So far, so good. There is really nothing that we have found a problem. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? Smith.ai chat allows us to capture leads from our website that previously we would have missed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Scott M. P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott M. P.") SP Scott M. P. Owner Small-Business (50 or fewer emp.) 1/13/2020 "The best we've used" 5/5 Describe the project or task Smith.ai Live Chat helped with: Phone answering, scheduling, etc. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? Quick response time and willingness to adjust to our needs. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? Nothing comes to mind. The company is very responsive. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? Missed calls were previously always an issue. Now we know that nothing is getting missed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CS Colleen S. Owner Small-Business (50 or fewer emp.) 10/13/2019 "It has been wonderful thus far." 5/5 Describe the project or task Smith.ai Live Chat helped with: Smith.ai fields calls from potential clients, current clients, referrals, colleagues, etc. The receptionists take detailed messages and follow the script I created to a T. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? The professionalism and accuracy the receptionists have. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? The cost. Many of my calls are short and smith.ai charges per call. Overall the service is wonderful and the cost is competitive. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? It has saved me ample time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chelsey L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsey L.") CL Chelsey L. Co-Founder of Events.Legal for Legal Tech Media Group Legal Services Small-Business (50 or fewer emp.) 8/12/2019 "Smith.AI's Live Chat Service is fantastic! " 5/5 Describe the project or task Smith.ai Live Chat helped with: I used Smith.ai's chat service on our primary consulting website. They were able to increase our overall conversion rate by scheduling consults before visitors leave. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? Friendly and reliable support with great pricing structure for small businesses. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? Did not find anything to dislike. Smith.ai provides tremendous value for the price. Review collected by and hosted on G2.com. Recommendations to others considering Smith.ai Live Chat: Note and share the technology you use with Smith.ai as they can work with nearly any practice management, CRM or scheduling system. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? Capturing more email subscribers! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Smith.ai Live Chat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Smith.ai Live Chat ](https://www.g2.com/products/smith-ai-live-chat/discussions/new) GU Guest User What is Smith.ai Live Chat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smith-ai-live-chat-used-for) ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Samir Sampat • Last activity over 4 years ago What if I need to cancel my service? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-if-i-need-to-cancel-my-service) [ View all Discussions ](https://www.g2.com/products/smith-ai-live-chat/discuss) ## Pricing Options Pricing provided by Smith.ai Live Chat. ### A La Carte - $10 Per Live Staffed Chat Pay As You Go Per Month ### Starter Plan - 20 Chats $140.00 Per Month ### Basic Plan - 50 Chats $300.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/smith-ai-live-chat/pricing) ##### Categories on G2 [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) ##### Explore More [What are some encryption key management platforms that prevent accidental key loss and data exposure incidents?](https://www.g2.com/discussions/what-are-some-encryption-key-management-platforms-that-prevent-accidental-key-loss-and-data-exposure-incidents%20)[Which background check platforms have the fastest turnaround and simplest ordering process so HR does not have to chase down results or navigate a clunky portal?](https://www.g2.com/discussions/which-background-check-platforms-have-the-fastest-turnaround-and-simplest-ordering-process-so-hr-does-not-have-to-chase-down-results-or-navigate-a-clunky-portal%20)[Which is the best app for hosting virtual events](https://www.g2.com/discussions/which-is-the-best-app-for-hosting-virtual-events) [Best software for secure managed file transfers](https://www.g2.com/discussions/best-software-for-secure-managed-file-transfers)[What's the most effective AR training simulator software for onboarding new employees?](https://www.g2.com/discussions/what-s-the-most-effective-ar-training-simulator-software-for-onboarding-new-employees)[Best-reviewed maintenance management systems app](https://www.g2.com/discussions/what-s-the-best-reviewed-maintenance-management-systems-app) [Show MoreShow Less](javascript:void(0);)