EE
Eric E.
Owner
Small-Business (50 or fewer emp.)
"AI is there!"
4/5
What do you like best about Smith.ai AI Receptionist?

I never answer my phone anymore and SmithAI deals with all the spam sales calls I get and if a client or prospect calls, they book an appointment. The receptionist says she's AI right away but doesn't really sound like it. Its pretty slick. Customer support is awesome too! Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

When I originally singed up, the AI person would ask the caller for all their info and then transfer them to a live person to set an actual meeting... AND they would ask for all the same info again. That annoyed prospects for sure. They don't do that anymore though. Getting to a point where the AI person just books the appointment will make it even smoother. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

Thanks for the great review, Eric! We’re glad AI Receptionist is keeping spam calls out of your way and getting real prospects booked so you can focus on other important tasks. We're also thrilled that the AI sounds natural on the call, and that our support team’s been helpful.

You’re also right to call out that earlier experience with repeated questions. Feedback like yours helped drive real changes. We’ve since streamlined call flows to reduce redundancy and introduced AI scheduling, so callers can now book directly — without repeating details or needing a handoff — with Calendly! Our continued goal is a smoother experience for your callers.

We’re glad that our solution has been beneficial, and we look forward to continuing to support your business.