jofre g.
JG
jofre g.
Owner
Small-Business (50 or fewer emp.)
"AI Smith Answering Services has been a game Changer"
5/5
What do you like best about Smith.ai AI Receptionist?

AI Smith Answering Services has been a game-changer for our business. Every call is handled professionally, promptly, and with a friendly tone that makes our customers feel valued. They never miss a detail and always pass along accurate messages, saving us time and keeping our operations running smoothly. The team is reliable, easy to work with, and consistently goes above and beyond. Highly recommend their services to any business that wants to improve customer experience and never miss an opportunity. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

I like everything about this services keep them for long time Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

We’re thrilled that our AI call answering has been such a game-changer for your business, Jofre! It’s wonderful to know our AI Receptionist is helping your customers feel valued while keeping your operations running smoothly. We love that you’ve found our team reliable and easy to work with — and we’ll keep striving to go above and beyond for you. Thank you for the high recommendation and for trusting us with your calls and bookings!

TA
Tedford A.
Real Estate Agent
Small-Business (50 or fewer emp.)
"AI Receptionist for Real Estate Services"
4.5/5
What do you like best about Smith.ai AI Receptionist?

Handles the front end of our calls well. Allows us to effectively filter out spam and unwanted junk calls. Integrates with our CRM via Zapier and provides helpful email notifications on a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

No real downsides after 3 months of us. I need to adjust some prompts to make things a little clearer for AI when narrowing down with caller, but I believe that is more of my setup than AI issue. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

We’re glad to hear AI Receptionist is helping your team be more efficient, Tedford!

Adjusting prompts to your needs is a great way to fine-tune the results you get from AI Receptionist, so we definitely encourage it. Know that our team’s always here if you want tips or help with optimizing your call flows further.

Thanks for trusting Smith.ai to handle the front line for your real estate calls!

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Call handling made easy"
5/5
What do you like best about Smith.ai AI Receptionist?

I love how Smith.ai lets me filter calls effortlessly—I can choose which callers go straight to voicemail and even mark spam so it never clogs up my phone. We get a lot of spam calls, and this feature makes everything so much easier in the long run.

I also really appreciate the call-scheduling feature. It automatically books appointments based on my calendar, so I don’t have to enter anything manually. It saves me a ton of time and ensures I never miss an important call. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

I wish that the summary were consistent some are very detailed and some are not. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

We’re so glad that AI Receptionist has made call handling so much easier for your business and saved you time — especially with spam filtering and scheduling. It’s exciting to know that answering every call is helping you connect with more opportunities and close more accounts. We also greatly appreciate your feedback on call summaries; consistency matters, and our team is always working on improvements. Thanks for trusting us to help your business grow!

Verified User in Legal Services
AL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Helps with efficient use of resources"
4.5/5
What do you like best about Smith.ai AI Receptionist?

We use this service for after hours calls to improve upon the efficiency of voicemail. We like that it blocks spam calls and answers basic questions such as hours of operation and areas of practice. This cuts down on the number of calls the team has to return when the office re-opens. Reading the summary of the call also saves time over listening to a voicemail recording. We also like the option for callers to provide more information via text. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

I would prefer to be able to toggle the service on/off based on hours of the day rather than control that by forwarding our phone line. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

Thank you for your review! We’re glad AI Receptionist is helping your team save time, reduce spam, and deliver a better caller experience after hours. We also appreciate your candid feedback about wanting to toggle the service on/off by hours of the day. Feedback like this helps guide our improvements. We look forward to continuing to support your business!

SB
SHANNON B.
owner
Small-Business (50 or fewer emp.)
"Smith.ai Frees Up My Time with Helpful Call Summaries"
5/5
What do you like best about Smith.ai AI Receptionist?

Using Smith.ai frees me up from answering the phone. They give me a summary of the call so I can gather an answer before I contact the customer. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

I'm not sure what my dislike would be for the Service. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

Thanks, Shannon! It’s great that you’re getting time back by not having to jump on every call, and that the summaries are helping you follow up with the right info already in hand.

We appreciate you being with us!

Verified User in Legal Services
AL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Effortless Setup and Management with AI Receptionist"
5/5
What do you like best about Smith.ai AI Receptionist?

AI receptionist is extremely easy to setup, manage, and maintain. Smith.ai support is always helpful if/when needed. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

At times the AI receptionist doesn’t get the correct name or contact information of the caller. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

Thanks for the thoughtful review — and for calling out both the wins and the areas for improvement.

We’re glad AI Receptionist has been easy to set up and manage, and that our support team has been there when you needed them. It's also great to know that our solution has been great for improving efficiency. When it comes to occasional misses on details, that’s something we actively work to tighten up through ongoing product improvements and our AI-led, human-backed approach. Your feedback helps us keep raising the bar!

We appreciate you and look forward to continuing to support your business.

Racheal R.
RR
Racheal R.
CEO
Small-Business (50 or fewer emp.)
"SmithAI is time saving and great for the price."
5/5
What do you like best about Smith.ai AI Receptionist?

The most helpful The most helpful aspect of Smith.ai is its ability to function as a full-time receptionist, eliminating the need for my organization to hire dedicated reception staff. This solution offers significant cost savings and operational efficiency, allowing us to focus on core business functions. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

There is nothing so far that I dislike.. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

Racheal, thanks so much for sharing your experience with Smith.ai! We love that our AI Receptionist is saving your team both time and money while taking care of the front-line tasks that keep business running smoothly. That's exactly the kind of impact we strive for! We’re thrilled to be a partner in your efficiency and growth.

Chris A.
CA
Chris A.
Owner
Small-Business (50 or fewer emp.)
"Smith.ai has been a fantastic addition for our small business"
5/5
What do you like best about Smith.ai AI Receptionist?

Easy on boarding! Great support team! No more spam! Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

It seems to be tailored for service-based businesses and not retail based. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

Thanks for sharing your experience, Chris! We’re so glad onboarding was smooth, our team’s been supportive, and that spam calls are no longer a headache for your business. Your note about retail use cases is valuable — we’re always working to expand how AI Receptionist supports different business types. We appreciate you trusting us to be part of your business success!

Justin S.
JS
Justin S.
Operations Manager
Mid-Market (51-1000 emp.)
"Great service"
5/5
What do you like best about Smith.ai AI Receptionist?

Efficient and accurate. Able to also transfer to a human team who are great with our customers. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

Sometimes it's impatient and will interrupt our customers Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

Thank you for taking the time to share your experience with Smith.ai! We’re glad to hear AI Receptionist has been efficient and accurate — especially for after-hours coverage. We also want to thank you for your candid feedback regarding the moments of interruption. Caller experience is one of our highest priorities, and our team is actively working to eliminate those instances to ensure every interaction feels natural and seamless. We’re grateful to be your partner in providing excellent service to your clients around the clock!

Bob B.
BB
Bob B.
Attorney
Small-Business (50 or fewer emp.)
"Wonderful and Easy to Use Product"
5/5
What do you like best about Smith.ai AI Receptionist?

Easy to use. Well priced. Sounds great. Bilingual and intelligent. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

Some callers hate it that it's not a real person. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist
Edit edit

Thanks for the review, Bob! We’re so glad you’re enjoying how easy and intelligent AI Receptionist is. It's also great that AI Receptionist's bilingual capabilities are helping your business connect with more callers.

We completely understand that not everyone’s used to speaking with AI yet, and that’s okay. That’s why our live, human receptionists are available 24/7 to step in whenever a caller prefers a personal touch. Your firm is always covered, no matter who’s on the line.

Thanks for sharing your experience with Smith.ai!