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Cenmar F.

President & General Managet

Small-Business (50 or fewer emp.)

12/25/2025

"Efficient Call Screening and Seamless AI-to-Human Transitions"

4.5/5

What do you like best about Smith.ai AI Receptionist?

We appreciate how efficiently Smith.ai filters out solicitors. It is also very effective at determining whether a caller is a genuine customer prospect or simply someone browsing. Most of the time, the transition between the AI receptionist and the live operator is handled smoothly. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

A small number of callers are put off when they realize an AI receptionist is handling their call. This reaction isn't related to how the Smith.ai receptionist actually handles the conversation; rather, it stems from some people simply not being comfortable with the technology itself. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

We consider Smith.AI to be our primary tool for qualifying potential new customers. The service integration with our online scheduling system, combined with the presence of live operators who can complete calls and add a personal touch to each conversation, makes this service truly invaluable to us. Since we implemented Smith.ai, we no longer worried about the performance ups and downs of traditional live operator services. Smith.ai provides a consistent and professional experience to new and existing customers alike at the right price. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks for the great review, Cenmar!

We’re glad AI Receptionist is helping you cut through solicitors and qualify real prospects. That mix of efficient AI call screening, smooth handoffs to human receptionists when needed, and scheduling integration is exactly what most of our clients appreciate the most. Consistency matters, and we’re happy to hear the experience has been steady, professional, and valuable for both new and existing customers.

We also appreciate your candid note about some callers’ hesitation around AI. That’s precisely why our AI-led, human-backed model exists — to keep conversations moving forward while preserving that personal touch when it matters most.

Thanks again for taking the time to share such detailed feedback on G2. We truly appreciate your trust in Smith.ai and the partnership we’ve built with your team.

AE

Verified User in Events Services

Small-Business (50 or fewer emp.)

12/19/2025

"Effortless Call Handling and Clear Summaries Save Me Time"

2/5

What do you like best about Smith.ai AI Receptionist?

Recently we have had an increase in AI robo scam calls. We had a large increase in call volume because of this - Support suggested we move to a higher tier to avoid the overage charges and to work with our phone provider. It's disappointing because this could have been an opportunity for them to not only rectify a bad customer experience but potentially improve the product for others down the line. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

Recently we have had an increase in AI robo scam calls. We had a large increase in call volume because of this - Support suggested we move to a higher tier to avoid the overage charges and to work with our phone provider. It's disappointing because this could have been an opportunity for them to not only rectify a bad customer experience but potentially improve the product for others down the line. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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We love hearing how AI Receptionist is helping you reclaim time during busy days. It’s great to know that the clear call summaries, accurate transcriptions, and capturing of caller preferences are making a real impact in keeping your workflow moving.

Thanks as well for the candid note on robocalls and repetitive sales calls. Better categorization of unwanted calls is an ongoing focus of ours, and feedback like this helps us keep improving.

We appreciate you sharing your experience and trusting Smith.ai to handle your calls so you can stay focused on what drives your business forward!

TS

Tawnee S.

Retention Specialist

Mid-Market (51-1000 emp.)

9/26/2025

"We Love Smith.ai"

5/5

What do you like best about Smith.ai AI Receptionist?

We love Smith.ai! The integration was smooth and the customer care we get for all our needs is beyond next level. We started with one location and a few months ago added another. Everyone is so nice and helpful and touch base with you even when you have not asked. They just like to keep in touch so you know they are there and available. True relationship experts! Thank you for being so easy to work with. Just to mention a few names: Hillary, Jose, and Jennifer and several others. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

Smith.ai is growing and expanding all the time. It would be great if there were more features like expanded text messaging and auto voicemail drops but maybe that is something that will be coming down the line in the future. They are very receptive to needed features. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

Smith.ai ensures that no customer inquiry or lead gets missed. Even after hours or during peak call times by helping us with 24/7 coverage. It filters spam or irrelevant calls, it knows if customers are current or new and provides our scripted messages to that customer type. We often use their live agents as well to confirm information so our customers can still talk to a real person when needed. We use this in our corporate office as well as at our very busy nursery. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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We love working with your team, too! Smooth integrations and proactive support are exactly what we aim for, so it’s great to know that the crew is making such an impact.

As you mentioned, we're always expanding our features and capabilities, so your requests have been noted. Thanks for trusting Smith.ai to handle your calls with care and consistency!

UC

Verified User in Consulting

Small-Business (50 or fewer emp.)

1/6/2026

"Smith.ai stands out for their excellent support and user-friendly platform"

5/5

What do you like best about Smith.ai AI Receptionist?

We’ve had a really positive experience with Smith.ai. The team is incredibly welcoming, polite, and always eager to help. They respond fast, follow up consistently, and truly take the time to understand what you need instead of rushing through support. The platform is also very intuitive and easy to use, which makes managing settings and updates stress-free. Great service all around! Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

So far, we didn't had anything to list as bad experience. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

They have been extremely helpful throughout the integration process. Whenever we have questions about the best way to set something up, they are always eager to fully understand our needs and find the right solution. Most importantly, they are very transparent, if something isn’t possible or isn’t available yet, they communicate that clearly and are always open to feedback. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks so much for taking the time to share your experience!

It means a lot to hear that our team’s responsiveness, follow-through, and willingness to truly understand your needs have made a difference. That transparency you mentioned is something we care deeply about, especially during setup and integration. Clear expectations and honest communication are how strong partnerships get built.

We’re also glad our platform feels intuitive and easy to manage — less friction there means more time back for your team. Thanks again for the thoughtful feedback and for trusting us with such an important part of your workflow.

CC

Carol O'Connor C.

Attorney & Owner

Law Practice

Small-Business (50 or fewer emp.)

11/20/2025

"Intuitive, Accurate, and Loved by Callers"

5/5

What do you like best about Smith.ai AI Receptionist?

It is very intuitive. I cannot believe how accurate the messages are. I worried that my callers might hate it, but that worry was soon put to rest when people started going out of their way to tell me that they liked it. Messages are delivered to me almost immediately. Good service overall. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

I can't really think of anything negative, to be honest. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

We have an in-house receptionist to handle the phones during business hours but we were missing calls on nights, weekends, and when my receptionist was already on another call. Now, we do not miss any calls because the Smith AI receptionist will notify me immediately and then we can return the calls promptly. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks for sharing this thoughtful review, Carol! It’s great to hear how smooth things have been — from the accuracy to the instant messages — and even better that your clients are responding positively. That kind of feedback says a lot.

We’re also glad the after-hours, weekends, and overflow gaps are now handled without any stress on your end. We appreciate you being with us!

FG

Fred G.

Sales Partner

Investment Management

Small-Business (50 or fewer emp.)

9/2/2025

"Seamless AI Receptionist That Feels Human"

5/5

What do you like best about Smith.ai AI Receptionist?

Smith.ai has been a game-changer for our business. The AI receptionist is highly responsive, natural in tone, and integrates perfectly with our workflow. Calls and messages are handled quickly and professionally, giving the impression of a live assistant rather than an AI. I also appreciate the ease of setup, the intuitive dashboard, and the ability to customize scripts to fit our brand voice. Their customer support is outstanding and always willing to help optimize our experience. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

The only limitation I’ve found is that highly nuanced or unusual inquiries may sometimes require human follow-up. However, this is rare, and the team provides great tools to bridge the gap. Pricing can also feel a bit high for smaller businesses, but the value delivered more than justifies the investment. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

Smith.ai has taken a huge burden off our team by handling calls, messages, and scheduling seamlessly. Instead of missing leads or spending hours tied up on the phone, we now have every inquiry answered quickly and professionally. This means fewer missed opportunities, better first impressions with prospects, and more time for our team to focus on core business tasks. The service not only saves us time but also ensures consistency in client communication. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thank you for sharing your experience, Fred! We’re thrilled that our AI Receptionist helps your business by handling calls seamlessly, integrating smoothly, and reflecting your brand voice. We appreciate your feedback on highly nuanced inquiries, as this helps us map product improvements. We look forward to continuing to support your business.

DC

Dat C.

Physical therapist and owner

Small-Business (50 or fewer emp.)

11/3/2025

"Excellent service for a solo medical practice"

5/5

What do you like best about Smith.ai AI Receptionist?

They have an excellent AI Receptionist that works well for my solo physical therapy practice. I like that I can program the AI to react differently for FAQs and directions as well as allow a frustrated caller to connect to a real person. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

It picks up much faster then I can, so I will often have to wait for the AI to toggle through it's series of questions before I can try calling a customer back. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks for sharing your experience, Dat! It’s great to hear how well AI Receptionist is supporting your practice — especially with FAQs, directions, and giving callers a path to a human when they need it. That kind of flexibility matters in a medical setting.

We also appreciate you pointing out the pickup-speed. Our team can walk you through options that may better suit your workflow.

Most of all, we’re glad AI Receptionist is giving you more uninterrupted time with patients while still keeping new client inquiries organized and detailed. We look forward to continuing to support your practice.

VR

Valentin R.

Chief Of Staff

Small-Business (50 or fewer emp.)

11/27/2025

"Fast Setup and Exceptional Support Make This Service Stand Out"

4.5/5

What do you like best about Smith.ai AI Receptionist?

The most important feature is the fast setup of the service and how you can set up exactly what the needs are for your particular business. Set up took less than an hour and their team was extremely helpful. We route all of our calls thru the service and have received positive reviews from our clients. Smith AI surpassed our expectations and we well continue to use in our daily business operations. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

The only downside if it had any would be that I would like a choice of more voices for the service. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks for sharing, Valentin! An efficient, helpful setup experience is exactly what we aim for, so it’s great to hear the process felt smooth on your end. We’re also glad your clients are responding well.

Thanks for the note about the voice options. This feedback helps us shape what comes next, and our team is always collecting input on where to expand!

Most importantly, it’s great to hear AI Receptionist is keeping business steady through high-volume campaign spikes and helping you stay on top of new prospects and current clients alike!

SS

Sam S.

Owner

Small-Business (50 or fewer emp.)

10/10/2025

"My experience with Smith.ai has been impressive,enhances customer communication and responsiveness."

5/5

What do you like best about Smith.ai AI Receptionist?

What I like best about Smith.ai’s AI Receptionist is how it blends automation + human support — the AI handles routine calls quickly and efficiently, and when something more complex comes in, a live agent steps in. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

sometimes the AI get words or spelling wrong on customers. Review collected by and hosted on G2.com.

What problems is Smith.ai AI Receptionist solving and how is that benefiting you?

Smith.ai’s AI Receptionist has solved major issues like missed calls, high staffing costs, and inconsistent customer service by providing 24/7 professional call handling, screening, and scheduling. It ensures every lead is captured, filters out spam, and keeps communication consistent while reducing overhead. For me, it’s improved efficiency, saved time, and helped present a more professional image — all while allowing me to focus on running and growing my business. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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Thanks for sharing such a thoughtful review, Sam! We're thrilled that our mix of AI and human support is working for your business — that balance is something we take seriously, and it’s nice to know it’s making a difference on your end.

We also appreciate you calling out the occasional spelling hiccups. That kind of feedback helps us keep improving, and our team can take a closer look if you ever want to flag specific examples.

Most of all, we’re glad AI Receptionist is helping you stay responsive, cut down on missed calls, and keep things running smoothly without extra staffing pressure! We look forward to continuing to support your success.

UL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

12/16/2025

"Never Miss a Call: 24/7 AI Receptionist Boosts Client Scheduling"

5/5

What do you like best about Smith.ai AI Receptionist?

The Smith.ai AI Receptionist is a cost-effective way to ensure I never miss a call. The service operates 24/7 and integrattes well with my scheduling software... it is great for getting potential clients scheduled with a consultation. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai AI Receptionist?

Some callers react adversely to the AI. I think this is waning as AI answering services have become more maintstream. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai AI Receptionist

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We’re happy AI Receptionist is helping you capture every opportunity 24/7 without pulling you away from your legal work.

You’re right that comfort with AI is still evolving. As callers become more familiar with the technology, our AI-led, human-backed model is designed to ensure conversations remain professional, approachable, and effective.

Thanks for sharing your experience!