It easily integrates into Shopify and is a great way to both get more social media followers and give an incentive to buy more. Review collected by and hosted on G2.com.

Get a lot of spam for fake accounts that sign up for the program to generate coupon codes that aren't real people. We disabled the ability to get points for singing up for an account for that reason. Review collected by and hosted on G2.com.

The app is simple for our team to use, and we don’t need a developer to get started and make changes over time Review collected by and hosted on G2.com.

We would like better b2b functionality in shopify Review collected by and hosted on G2.com.

I like that smile allows me to add rewards on products, it helps me move my discontinued products and give customers incentives. However, I have noticed that most customers prefer to use a '$x off' reward instead of free gifts. Review collected by and hosted on G2.com.

We offer a 10% off first order discount. My customers ALWAYS email me to ask where their first discount code is. It would be helpful if the unique code could be coded into an email, or it was more obvious where the customers can find their discount. I find most customers don't open the little 'rewards' pop up. The option for a more customizable landing page may be more helpful with my demographic.

Overall, our loyalty program is not used as much as we hoped it would be. Review collected by and hosted on G2.com.

user friendly, I am not really good at build website but they make things easier Review collected by and hosted on G2.com.

Advanced features could be cheaper, I think it would be better for them Review collected by and hosted on G2.com.

I do love the program and being able to offer points and rewards to our customers!

I like being able to customize and limit the rewards offered. Review collected by and hosted on G2.com.

I dislike the price, to be honest. I've considered canceling it because every monthly bill counts for my small business.

I also wish it was more automated so I wasn't having to check in customers and enter their email address in order to use the rewards system. We are an in-person business and don't want to add customer info and email for every transaction when we are busy. I know Square rewards are linked to phone numbers, something like that would be easier for us, or if the customer could check themselves in without us having to do it. Review collected by and hosted on G2.com.

Easily tracks points and works behind the scene without much interaction required on the store front Review collected by and hosted on G2.com.

Not easy to sign people up at the register Review collected by and hosted on G2.com.

It gives my customers something exciting to “work” toward, turning the shopping experience into something far more rewarding and fun. The points system and rewards integration keep customers coming back, and it’s become an engaging part of my store’s daily operations. I use it every day for our Wintek Rewards program, and it’s a seamless way to build loyalty while adding value to every purchase. Review collected by and hosted on G2.com.

There are no real downsides, but some customers may need a little guidance at first to fully understand how to earn and redeem rewards. Once they get it, though, they absolutely love the system. Review collected by and hosted on G2.com.

We've been using smile for about 6 years, and once it's set up it just does it's thing. As a women's fashion retailer, building a loyal community is key. Smile.io has been fantastic for this. It was incredibly easy to integrate with our store and customise the rewards program to match our brand's look and feel. Our repeat purchase rate has seen a noticeable increase since we launched our VIP program. Review collected by and hosted on G2.com.

If I had to pick something, some of the more advanced customisation options for the pop-up widget are a bit limited on our current plan. It would be great to have more creative control (eg the size of the launcher bubble) without needing to upgrade, but it's a minor issue for us. Also the time zone setting seems to only be for the US and we are in NZ so some of the notifications go out at weird times, especially the points expiry emails. We have adjusted them to go out 3 days in advance of expiry to get around this. Review collected by and hosted on G2.com.

Hello,

One of the things I appreciate most about Smile.io is its user-friendly interface and seamless integration with our eCommerce platform. It makes managing our loyalty program simple and efficient, both for our team and for our customers.

The ability to customize rewards, automate customer engagement, and track performance metrics has significantly improved our customer retention efforts. Additionally, the reward options and referral features are intuitive and effective, making it easy for customers to participate and stay engaged.

Overall, Smile.io has helped us build stronger relationships with our customers by rewarding loyalty in a meaningful and consistent way. We’ve seen noticeable improvements in repeat purchases and customer satisfaction since implementing the program.

Best regards, Review collected by and hosted on G2.com.

I do not have a thing I dislike about Smile.io Review collected by and hosted on G2.com.

Smile.io has helped our business by having a simple, easy to use interface that allows us to reward our customers for their loyalty. One of their best features is its ability to integrate with so many other applications in order to create a more customized loyalty experience.

If you are looking for an app that is easy to setup and works well with subscription apps and review apps, Smile.io is the standout route to choose! Review collected by and hosted on G2.com.

to get full access to its integration, it requires a higher tier of subscription. This however, is quite a reasonable ask. Review collected by and hosted on G2.com.