The interface is easy to use and I can manage my customers points easily. it has integration for my customer to use the points either for voucher redemption or product redemption. Review collected by and hosted on G2.com.

there are customer that key in wrong email address in the order and thus the order linked email is wrong, and I not able to move the customer order to the new email address. although points can be added manually to the new email. but not able to track it is from which order afterward. Review collected by and hosted on G2.com.

I like how easy it is to use and how it simplifies creating a loyalty program without hassle. It's intuitive, quick to implement, and super clear for customers. Review collected by and hosted on G2.com.

Sometimes it falls short on customization options, and some advanced features are only available in higher plans. It would be ideal to have more flexibility without having to upgrade the plan. Review collected by and hosted on G2.com.

So far, Smile.io has been a great tool for my small business! I love that it automatically keeps track of each customer’s purchases and points without me having to manually log anything. It’s super helpful that I can customize the reward amounts and incentivize referrals, which helps encourage repeat business and new customers. I also really like the ability to create VIP tiers and offer different perks based on a customer’s loyalty level. While I haven’t used every feature yet, the starter program alone is impressive. It gives you a real sense of how the paid plans could take customer engagement and retention even further. Highly recommend for small business owners looking to build loyalty in a simple and flexible way. Review collected by and hosted on G2.com.

So far, I haven’t really found anything I dislike about Smile.io. I’m currently using the starter version, so there are still some features I haven’t explored yet. If I had to note something, it would just be that I look forward to seeing how the additional features in the paid plans can further benefit my business. But overall, my experience has been smooth and positive! :) Review collected by and hosted on G2.com.

The customer service is always quick to reply and very helpful. We changed our entire web platform from Big Commerce to Shopify three years ago. The migration was a difficult process, but Smile helped us work out some of the integration issues that we ran into. They worked with us to help find solutions and workarounds to our issues. We used a different Review collected by and hosted on G2.com.

Customer often have issues accessing the widget hub after login. They will log into Shopify in with their 6 digit access code and then go to the widget to view their balance, and the app will ask to log in again. Even though they are logged into Shopify, smile doesn’t recognize the authentication. This happens probably 10 times a week. We ask customers to clear their cache or use a different browser. It’s been an issue since we moved to Shopify and it would be nice to have it resolved. Review collected by and hosted on G2.com.

What I like the most is how easy it is to set it up and adapt it to the loyalty program. The platform is very intuitive and the reward options are quite flexible. Review collected by and hosted on G2.com.

Sometimes the customization options fall a bit short, especially when you want to create more advanced experiences or ones that are more aligned with the brand. Review collected by and hosted on G2.com.

I find Smile.io helpful for running our company's rewards program. I really like the easy integration into Shopify, which helps with order history and customer management by keeping everything organized in one place. The clear tier descriptions and setup make it great, as they help customers and users understand the benefits being offered and allow for easy access to rewards. I also appreciate the customer communication and website flow. Setting up Smile.io was easy too. Review collected by and hosted on G2.com.

Nothing I can think of now Review collected by and hosted on G2.com.

Its plug and play nature. Very easy to get working and to configure. Also, it is user friendly when trying to make it look on brand. The support team is also really helpful in the deployment phase! Review collected by and hosted on G2.com.

Its analytics suite isn't super accurate so we've needed to use our own Shopify Reports combined with some customer tagging to get to the truth of its impact. Review collected by and hosted on G2.com.

This app is straightforward and user-friendly, making it easy to manage a loyalty program. The support team is also readily available and easy to reach, which adds to the overall positive experience. It's a simple solution that helps boost CRM efforts. Review collected by and hosted on G2.com.

I occasionally experience connection issues, particularly when using the POS. Additionally, the tile feature does not function as smoothly as I would like. Review collected by and hosted on G2.com.

Smile.io provides a very smooth loyalty experience for our customers and gives us the tools we need to measure its impact. Since launch, we’ve seen higher customer retention and a noticeable increase in repeat orders. The Shopify integration is seamless, and their analytics dashboard gives us clear insight into which rewards and campaigns are working best. Review collected by and hosted on G2.com.

I’d like to see more built-in campaign templates for different seasons or sales events. It would make launching themed promotions even quicker. Other than that, the platform has been reliable and easy to maintain. Review collected by and hosted on G2.com.

It’s easy to use and does exactly what I need. I love how it connects with Shopify and makes rewarding repeat customers simple. It’s helped keep people coming back to my shop without me having to do a ton of extra work. Review collected by and hosted on G2.com.

I just wish there were more design options without paying for the higher plan, but overall it’s been great for my business. Review collected by and hosted on G2.com.