I like the friendly user interface and easy to set-up. Review collected by and hosted on G2.com.
none at this moment in time. so far it has worked well. Review collected by and hosted on G2.com.
Smile.io makes it simple to launch and manage a loyalty program, and the interface is very intuitive. I also appreciate the seamless Shopify integration and the ability to motivate repeat purchases through points, rewards, and referrals in a way that feels natural for customers. Review collected by and hosted on G2.com.
Access to the API is only available on higher-tier plans, which are relatively expensive. This can limit flexibility and make deeper customization less accessible Review collected by and hosted on G2.com.
Thank you for sharing your positive feedback on Smile.io! We're thrilled to hear that you find our loyalty program easy to use and appreciate the seamless Shopify integration. We understand your concern about API access on higher-tier plans and the limitations it may pose for customization. Please reach out to us at help@smile.io with what you are looking to acheive.
It's great to hear that Smile.io is helping your agency implement a reliable loyalty solution quickly and efficiently, benefiting your clients' customer lifetime value and engagement. If you have any further suggestions or need assistance, please feel free to reach out. We're here to support you every step of the way!
Smile is an A+ for functionality and customer service. Always there to help and most importantly, the app seamlessly integrates into your site - with both design and functionality - which is extremely important when you want to match the aesthetic of your brand. Review collected by and hosted on G2.com.
There are a few more customizations I would like to see (for example points awarded to X number of orders as opposed to amount in order value - so you can properly award customers for ordering often. I would like to see this in tiers, as well. Customer orders 10 times and they get to a special tier, as an example.) There are also some extra ways to earn that would be cool to add - such as commenting/posting on instagram about the store. Review collected by and hosted on G2.com.
Thank you for your positive feedback and valuable suggestions! We're thrilled to hear that you are enjoying Smile.io's functionality and support. We appreciate your input on additional customization options, such as points awarded based on the number of orders and tiered rewards. Your feedback is important to us, and we will definitely consider these ideas for future updates.
It's great to hear that Smile.io is helping you increase your repeat customer percentage. If you have any more suggestions or feedback, please feel free to reach out to us. We are here to support you every step of the way. Thank you for choosing Smile.io!
I appreciate how simple and user-friendly Smile is. Setting up everything, from bonus campaigns to new earning opportunities, is always quick and straightforward. Whenever I have questions, their support team is consistently friendly and responds promptly. I also enjoy watching our total sales made with Smile discount codes steadily increase. It’s really satisfying to see that the rewards program is genuinely encouraging more engagement and repeat purchases! Review collected by and hosted on G2.com.
The main downside to Smile is the pricing. We are currently building a mobile app and wanted to integrate Smile but the cost of the plan with API access was way out of our budget unfortunately. Review collected by and hosted on G2.com.
Hi Angela,
It's great to hear that Smile.io has been effective in encouraging more engagement and repeat purchases for your business. We're committed to helping businesses like yours build stronger customer relationships and drive sales through our rewards programs. Please do not hesitate to reach out if you need anything at help@smile.io
Smile reached a new milestones and stepped up their game of loyalty, super impress on the improvement they had implemented in a very short period of time. I think Smile.io is the leader for rewards. Review collected by and hosted on G2.com.
More customizable pricing for loyal customers that retain the service over the years. Review collected by and hosted on G2.com.
Hi Chin!
Thank you so much for taking the time to leave this review. I'm thrilled to hear that Smile.io has been working well for you for a number of years now.
Thanks for the feedback on the pricing, I'd love to work on a solution for you. We appreciate your business and we'd love to help. Drop us a line at help@smile.io, ask for me, and I'll work to get you sorted.
It’s very easy to set up and use. I really like the pop-up function, along with the ability to create tiered bonuses that customers can earn as they keep purchasing. The automated email features are also helpful, and the connection to Klaviyo is a nice added bonus. Review collected by and hosted on G2.com.
I don't have any particular thing I could say that I dislike about Smile. I guess if I had to say something – I wish it was a bit cheaper. Review collected by and hosted on G2.com.
Thank you for sharing your positive experience with Smile.io! We're thrilled that you find the setup easy and enjoy the tiered bonuses and automated email features. We understand your feedback about pricing, and we're always looking for ways to provide competitive pricing while maintaining the quality of our service. If you need anything please reach out to us at help@smile.io
It is a good tool for giving rewards to customers and creating loyalty. It is easy to use and manage, and we have been using the tool for several years. We have customized it, and it is as if it were part of our brand. Review collected by and hosted on G2.com.
What works the least for us is the referral plan; in this part of the application, we practically have no success. Review collected by and hosted on G2.com.
We're thrilled to hear that you find Smile.io easy to use and customizable, and that it has been a valuable tool for rewarding and retaining your customers. We appreciate your feedback about the referral plan, and we'll definitely take that into consideration for future improvements. Thank you for sharing your experience with us! If you need anything please reach out to us at help@smile.io
Smile offers a very comprehensive solution for building loyalty, I like the customization you can give to your program and achieve exactly what you were thinking. It also has a good design. Review collected by and hosted on G2.com.
Perhaps the high cost of some features that I would like to have. Review collected by and hosted on G2.com.
What I like best about Smile.io is how simple and effective it makes rewarding our customers. The platform integrates seamlessly with our store, giving us the ability to create a loyalty program that feels effortless for both us and our customers. It’s intuitive to set up, easy for customers to understand, and has helped us drive repeat purchases while strengthening brand loyalty. I also appreciate the customization options—it allows us to tailor the rewards to fit our brand and create a consistent experience across every touchpoint. Review collected by and hosted on G2.com.
What we dislike about Smile.io is that while it offers great features out of the box, some of the more advanced customization and integrations require higher-tier plans. It would also be helpful if reporting and analytics were a bit more robust, giving deeper insights into customer behavior and program performance without needing third-party tools. Review collected by and hosted on G2.com.
Hi there,
We're thrilled to hear that you find Smile.io simple and effective for rewarding your customers! Our goal is to make loyalty programs effortless and intuitive, and we're glad to hear that it's helping drive repeat purchases and strengthen brand loyalty. We recently released a huge overhaul of analytics feature by rebuilding it from the ground up, check it out and let us know your thoughts. If you need anything drop us a line at help@smile.io
We've been using smile.io for a few years now, and I really like how easy it is to plug in the app to my online store and POS for physical in-store purchases. Our return customers love earning and using their cash coupons towards future purchases, and I like how they can do that online with a coupon code and at an in-person event via our POS checkout. It's rewarding on both ends! Review collected by and hosted on G2.com.
The pricing is a bit high for a small business like mine. Review collected by and hosted on G2.com.
Hi Desiree,
We're delighted to hear that Smile.io has been beneficial in building customer loyalty for your brand and driving measurable growth. We appreciate your feedback and will continue to work on providing valuable solutions for businesses like yours. Please do not hesitate to reach out if you need anything at help@smile.io