The app is very easy to set up and manage, even without heavy technical input. The loyalty and rewards feature are clear for customers and genuinely help encourage repeat purchases (and having 2-in-1 for the price of one app was the deciding factor for us to use Smile). Support has also been very responsive, helpful and easy to deal with whenever questions or issues have come up. Review collected by and hosted on G2.com.

The biggest drawback is billing accuracy when the system cannot properly distinguish between shoplift order sources, which has led to overcharging (several hundred dollars in one instance). There is also limited flexibility when it comes to excluding or tracking certain order types. Reporting around billing ad usage could be clearer so it easier to understand exactly how charges are being calculated. Review collected by and hosted on G2.com.

Customer service is great, and I always get help and an answer quickly. They also work with me as a small business, and they’ve helped me grow over the last year-plus of working together. I haven’t had many questions, but every time I do, they’re knowledgeable and quick to respond. Review collected by and hosted on G2.com.

The free program is great but the paid plans can add up for small businesses; I love that they look at multiple months and understand holiday spikes. Review collected by and hosted on G2.com.

I like that Smile.io helps me create a space for my customers to be rewarded for shopping with me. I appreciate being able to customize it to my liking, like making the color different. The initial setup was very easy, and I feel confident recommending Smile.io with a 10 out of 10. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I appreciate that I can adjust the levels of rewards and have added an additional level so that my customers can earn a reward even faster :) Review collected by and hosted on G2.com.

Smile.io comes up in my speed tests as extra java, but it doesn't seem to be slowing me down. Review collected by and hosted on G2.com.

I’ve had a great experience using Smile.io. It’s incredibly easy to set up and integrates seamlessly with my store, making it simple to launch a professional-looking rewards program without any technical headaches. The platform offers a wide range of customization options, allowing me to tailor the loyalty experience to perfectly match my brand. We also tried our first points sale, and it was a big success, so that was fantastic. Review collected by and hosted on G2.com.

I have not found any downsides, it is affordable, especially for a small company, and their customer support is excellent. Review collected by and hosted on G2.com.

It is easy to use and the Customer Service is great! Review collected by and hosted on G2.com.

Honestly that it is not entirely free, but I would be willing to pay if my business scales. Review collected by and hosted on G2.com.

I like that Smile.io is easy to use. I'm able to find customer accounts and make necessary adjustments to their program rather quickly. I think the program works really well and I like that it integrates with Shopify point of sale. The setup is very easy and straightforward, and the tutorial helped a lot. Review collected by and hosted on G2.com.

I really enjoy everything about Smile.io. No complaints. Review collected by and hosted on G2.com.

I’ve been using Smile.io on my Shopify store every day and overall I’m really happy with it. Setup was super straightforward — it integrated with my Shopify store in a few minutes and I was able to launch a loyalty program without needing a developer. I really like the variety of rewards and earning options available in the app, so it’s easy to keep customers engaged and coming back. Another big plus for me is the integration with Shopify POS, which makes it perfect if you also sell in a physical store.

Customer support has been very responsive and helpful whenever I had questions. Review collected by and hosted on G2.com.

If I had to mention a downside, I’d say pricing can feel a bit high for small businesses like mine — but considering the features and the fact that it just works, it’s still worth it. Review collected by and hosted on G2.com.

Smile helps us win back customers who haven't shopped with us recently by reminding them that they have points available to use. This feature has been invaluable for our business. We also appreciate the ability to set point expiry dates in Smile, which lets us create a sense of urgency for our customers. Additionally, we enjoy running double and triple points events, and Smile makes this simple with its points multiplier settings. Review collected by and hosted on G2.com.

We would appreciate an integration with Shopify Flow, as this would enable us to implement much more advanced methods for issuing points. Review collected by and hosted on G2.com.

Smile has excellent customer service, they're always on hand to deal with any problems or queries I've had with the app.

Once you've got your head around how the app works, It's incredibly easy to set up customer incentives and track their spend to points earnings. Review collected by and hosted on G2.com.

We don't feel that for the cost of the higher packages, we get much in return when compared to services we've used in the past. We inherited the system from the previous owner so have kept it going because of how many customers we have using it, after discussing our concerns we've dropped down our subscription that better suits our budget yet still has the excellent customer service and as we use it more we may see value in upgrading. Review collected by and hosted on G2.com.