Setting up Smile.io on my website was incredibly straightforward and easy. I was able to install and integrate it right away, allowing me to start promoting the rewards program to my customers. The support team has been very friendly and helpful throughout the process. Review collected by and hosted on G2.com.

I haven’t encountered anything I dislike so far. My only minor critique is that manually importing customer points can be a bit tedious. Aside from that, everything has been smooth and easy to manage. Review collected by and hosted on G2.com.

Smile.io is the best customer loyalty program that we could find. It has more features for the cost than any of its competitors. It was easy to set up. It was easy to import the names of our customers from a previous loyalty program. It looks great on our website and integrates well. Review collected by and hosted on G2.com.

I can't think of anything I dislike about Smile.io. Review collected by and hosted on G2.com.

Easy to use, integrates well with our shopify store and our email provider. Customer support is good and the implementation was also straight forward Review collected by and hosted on G2.com.

Reporting could be improved as some figures are now unavailable to view. Review collected by and hosted on G2.com.

Being a very small business; I am the owner and my only employee, I appreciate that the Starter plan is at a reasonable price and offers the important feature. Most app developers offer the very, very, basic features at their base level plans. So little, that it is basically pointless. But Smile.io's Starter plan allows me to actually get a start and offers an opportunity to grow my business, with my very small budget. Also, the customer service was very helpful, and the rep even check back with me a couple of days later. Then checked back again, because I missed their email and took a few days to response! They wanted to make sure I was all set to get starter. Review collected by and hosted on G2.com.

I am just getting started with the program and do not have a lot of feedback at the moment. So far, so good! Review collected by and hosted on G2.com.

Whenever we've reached out for assistance their response time is lightening fast and always helpful and to the point. Our customers love saving money off their baby gear purchases, while also supporting a local mom & pop shop in Canada. We use our Smile Rewards customer loyalty program to generate repeat business and help customers make the choice to buy their baby & parenting products from us versus a competitor. Review collected by and hosted on G2.com.

I would love if it were easier to sync the removal of the entire Sale collection or promo products from accruing rewards points. Having to add the products manually one by one (not as a collection or group of products/variants) is time consuming. It's great that you can now exclude products, but it is cumbersome and easy to forget to add them to exclusion or remove them after promotional pricing ends. It would also be super helpful if it were quick to assign points between friends and family members, especially in our case where people are buying for baby or gift registries and want the points transferred to their recipients. Review collected by and hosted on G2.com.

Smile.io makes loyalty effortless. The widget looks on-brand out of the box. The admin is clean, and the rules are flexible without being overwhelming. Review collected by and hosted on G2.com.

My only real gripe is price. It’s a strong product, but the cost climbs quickly as usage grows. I’d love more flexible tiers for smaller teams or seasonal businesses. Review collected by and hosted on G2.com.

Smile's UX is very user-friendly. They've done atremendous job of making loyalty programmes very accessible to brands without in-house development capabilities. We set up our programme in less than a day. The support team was always responsive when we got stuck.

The loyalty tiers is a really nice feature that we will look to explore next. Review collected by and hosted on G2.com.

The only downside with Smile for us is it's integration with Attentive isn't as good as the Klaviyo integration. So if there was one thing I'd request the team to look at, it'd be improving that. Review collected by and hosted on G2.com.

SYSTEM works well for our customers codes are generated quickly and work well with Shopify Review collected by and hosted on G2.com.

the refund points does not work and needs to be manual Review collected by and hosted on G2.com.

It is easy for us to navigate and get customers the best service we can offer. It is very easy to add points if needed and to update our rewards level if need to. Customer support is always there to help if needed. Our team had no issues integrating into our Big Commerce platform. Review collected by and hosted on G2.com.

nothing that I have found so far is negative. Review collected by and hosted on G2.com.

Smile.io makes creating a rewards program easy, accessible, and familiar. Many customers are familiar with the platform and the types of programs available because many companies use Smile.io in the online retail space. Review collected by and hosted on G2.com.

The starter plan only allows one integration, which is not enough for using what Smile.io is good for. The next tiers aren't very accessible to small businesses starting out their rewards programs. It would be nice to have a commission based tier. Review collected by and hosted on G2.com.