--- title: Smile.io Reviews meta_title: 'Smile.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 455 reviews by the users' company size, role or industry to find out how Smile.io works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 455 scale: '5' date_modified: '2026-08-12' parent_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # Smile.io Reviews **Vendor:** Smile.io **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 455 ## About Smile.io Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. Powering programs for over 100,000 merchants, Smile helps brands turn one-time shoppers into repeat, high-value customers through points, VIP tiers, referrals, and personalized rewards. As the only loyalty platform both Built for Shopify status and Shopify Technology Partner certification, Smile is both deeply integrated with Shopify's latest technology while being trusted by Shopify at scale. With Smile, you get both quality and scale. Key capabilities include: - Embedded loyalty experiences across product pages, checkout, and customer accounts to drive visibility and redemption. - Flexible program design with points, VIP tiers, referrals, promotional multipliers, and fully branded loyalty pages. - Advanced analytics and performance insights including repeat purchase rate, customer lifetime value, and benchmarking against top-performing brands. - Enterprise-ready integrations with Klaviyo, Gorgias, Judge.me, and 30+ ecommerce tools to activate loyalty across every channel. - Smile Plus for high-volume brands, offering expanded customization, loyalty landing page builders, and enhanced reporting for complex program strategies. Trusted by leading Shopify brands like Polaroid, Liquid Death, Monos, and Hush Puppies, Smile helps mid-market and enterprise merchants increase repeat revenue, strengthen customer relationships, and reduce reliance on paid acquisition. ## Smile.io Pros & Cons **What users like:** - Users praise the **ease of use** of Smile.io, appreciating its simple setup and intuitive dashboard for rewards management. (169 reviews) - Users praise the **responsive and professional customer support** of Smile.io, enhancing their overall experience and satisfaction. (135 reviews) - Users value the **easy setup and management** of Smile.io's rewards program, enhancing customer loyalty smoothly. (132 reviews) - Users find the **easy setup** of Smile.io quick and user-friendly, facilitating seamless integration and management. (110 reviews) - Users love the **easy setup and management** of Smile.io's rewards system, enhancing customer loyalty effortlessly. (84 reviews) - Users love the **easy integrations** with Shopify and Klaviyo, enhancing customer retention and management. (82 reviews) - Users value the **easy setup** of Smile.io, enabling quick integration and a seamless loyalty experience. (78 reviews) - Features (62 reviews) - Loyalty Programs (61 reviews) - Helpful (49 reviews) **What users dislike:** - Users find Smile.io to be **expensive** , with high pricing tiers and limited flexibility for small businesses. (72 reviews) - Users find **limited customization** options frustrating, impacting flexibility with bonus campaigns and account activation processes. (49 reviews) - Users find the **limited rewards system** frustrating, wishing for more tiers to enhance customer engagement without dependency. (31 reviews) - Users express a need for **more reward tiers** to enhance the system and avoid entitlement issues among customers. (30 reviews) - Users find the **limited functionality** of Smile.io restricts their experience and feels costly for the available features. (19 reviews) - Missing Features (19 reviews) - Data Accessibility (16 reviews) - Integration Issues (16 reviews) - Lack of Customization (16 reviews) - Customer Confusion (12 reviews) ## Smile.io Reviews ### 1. Loyalty Program Rollout **Rating:** 5.0/5.0 stars **Reviewed by:** H V. | Director of Ecomm, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Smile.io?** I searched extensively for the best review program for a business I manage and found Smile had the best reviews and features along with a great price. Set up was seamless, lots of customizations and most importantly alot of options to actually strategize and scale the program within the tool! **What do you dislike about Smile.io?** I had an issue with integrating to Klaviyo which was on the Klaviyo side and I spoke with Angie from Customer Support at Smile and she was wonderful in helping me get the answers I needed. Not only did she help me but she followed up a few times to ensure I was all set. Thanks Angie! **What problems is Smile.io solving and how is that benefiting you?** Smile is helping drive repeat purchasers taking our exisiting customer rate from 30% to 37% in 3 months! **Official Response from Sarah Facini:** > Hi there! Thank you so much for taking the time to share your experience with Smile. It's always great to hear about the awesome support you've received and how we were able to help you increase the number of repeat purchasers in just three months. That's incredible. We look forward to helping you on your journey as you scale your business. ### 2. Provides everything we need and makes it easy for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Smile.io?** We're able to create a lot of ways for people to earn points and it's fairly easy for most customers to understand and use. Support has been good and we're making a lot of money from return sales. **What do you dislike about Smile.io?** It would be nice if the launcher could work on the account pages, which is a Bigcommerce issue but otherwise we're happy. **What problems is Smile.io solving and how is that benefiting you?** It helps us reward our loyal customers and fives them even more reason to continue to choose our brand. **Official Response from Karen Fuser:** > HI there, Thank you for your review. Wonderful to hear Smile is easy to use and you're seeing a lot of repeat sales. If you do need anything please drop us a line at help@smile.io ### 3. Great rewards program to cover the basics **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon E. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Smile.io?** Easy to integrate with Shopify, a straightforward system of earning and spending points from orders, from the consumer's perspective. **What do you dislike about Smile.io?** Some more advanced features of earning/spending points would require dev work / extensive integrations. For example, you can't natively connect to an Email Capture platform and give points for signing up to an email list. It requires dev work to set something like that up, which includes added cost. It's mainly good to provide the basic "Place an order, earn some Points" functionality. **What problems is Smile.io solving and how is that benefiting you?** Increasing retention, connecting the brand more with the customer, increasing LTV. **Official Response from Karen Fuser:** > Hi Brandon, Thank you for taking the time to leave this review. I'm happy to hear you found Smile easy to set up and that your customers can interact easily with your loyalty program, leading to increased retention and brand connection. We are always looking for feedback on how we can improve things for our merchants, so thank you for your feedback on advanced features like rewarding for signing up to a list. If you do need anything in the future or advice on your program set up, please send us a note to help@smile.io anytime and we'll be more than happy to help. ### 4. Efficient app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Smile.io?** VIP management and ease of use. **What do you dislike about Smile.io?** The checkout integrations, etc., are not translated into multiple languages. **What problems is Smile.io solving and how is that benefiting you?** It allows to retain customers **Official Response from Karen Fuser:** > Hi there, Thank you for taking the time to leave us this review. I'm glad to hear you found it easy to set up and the VIP program is working well for you. Thanks for the translations feedback, we'd love to work on a solution with you so feel free to drop me a line at help@smile.io (ask for Karen) and we can help out. ### 5. Loyalty Program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Smile.io?** 1. It was easy to integrate with our Shopify Platform 2. Setting up a loyalty prgram that meets our requirements was largely turnkey and quick **What do you dislike about Smile.io?** 1. Redemption options are little hard for consumers to navigate through, top 5 CS question 2.We had to remove the rewards feature from the floating menu, on mobile it obstructed users from using the chat functionality **What problems is Smile.io solving and how is that benefiting you?** Smile.io made it really easy for us to design and launch a loyalty program. We are still working on creating a more robust community of reward earners and redeemers. **Official Response from Karen Fuser:** > Hi there! Thanks for taking the time to leave this review. It's so lovely to hear that your program was quick and easy to set up. Thank you for trusting us to help you in creating a community of reward earners and redeemers. Please do not hesitate to reach out to us anytime if you ever need assistance to help@smile.io. ### 6. Great loyalty programm app for shopify **Rating:** 4.5/5.0 stars **Reviewed by:** Davide D. | CRM-Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smile.io?** - integrates perfectly into the shopify environment - great customer service - various integrations (judge.me, subscription apps) **What do you dislike about Smile.io?** No existing connection/sync to Salesforce CRM **What problems is Smile.io solving and how is that benefiting you?** Handling our whole loyalty programm. Customers earn points through purchases, and different actions and can then use those points to change to incentives like discount codes, free shipping. **Official Response from Karen Fuser:** > Hi Davide! Thanks so much for the review of Smile, I'm so pleased to hear that you find Smile integrates perfectly in your Shopify environment and that we deliver great customer service. We are always looking for feedback on how we can improve things for our merchants so thank you and I welcome this feedback. If you do need anything in the future please send us a note to help@smile.io anytime and we'll be more than happy to help. ### 7. Been using Smile for 5 years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Smile.io?** We like Smile.io's interface and ease of use. **What do you dislike about Smile.io?** We can't integrated the rewards system fully on Shopify. When customer logs in, it diverts them to the orders page and they have to go back to the homepage and click on the launcher again. We have frequent enquiries from customers on how to check points, they can't see their points etc. The user experience is compromised and we spend more time on customer service. **What problems is Smile.io solving and how is that benefiting you?** It helps us reward our loyal customers **Official Response from Karen Fuser:** > Hi there, Thank you so much for your review and for being a long term Smile merchant. From reading your review it sounds like you may be using Shopify's new customer accounts, we are working closely with the team at Shopify on when apps like Smile can be added to this new customer account page. Please get in touch with us at help@smile.io and we can help you to improve the experience for your customers and reduce the enquiries you're receiving. Feel free to ask for myself and I can assist. ### 8. Easy Way to Increase Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth B. | Web Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smile.io?** Smile was very easy to setup and use. Like the ability to make it blend into the website. **What do you dislike about Smile.io?** Reports only available on higher level programs. **What problems is Smile.io solving and how is that benefiting you?** Smiles helps bring customers back to the site and offers them a way to save on their next purchase. This means more sales for us. **Official Response from Karen Fuser:** > Hi Davide! Thanks so much for the review of Smile, I'm so pleased to hear that you find Smile blends perfectly in your store. We are always looking for feedback on how we can improve things for our merchants so thank you and I welcome this feedback. If you do need anything in the future please send us a note to help@smile.io anytime and we'll be more than happy to help. ### 9. Reliable loyalty program for Shopify with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Smile.io?** Very easy to integrate with out website and app. The customer support is also fantastic. The price is reasonable and there are multiple tiers to choose from to accomodate businesses of all sizes. Customers find it easy to use and access. **What do you dislike about Smile.io?** Customization can be challenging and costly if you don't want it to simply be a 'pop up', but Smile works for smaller businesses who want a loyalty program quickly. **What problems is Smile.io solving and how is that benefiting you?** We wanted to deploy a loyalty program quickly without investing into custom developement. It's perfect for Shopify stores like us. **Official Response from Sarah Facini:** > Thank you so much for taking the time to review Smile. It truly warms my heart to hear that you find our customer support to be fantastic. We appreciate the feedback about customization without custom development and we've recently made a number of updates to make Smile easy to embed on Shopify sites without code. We are big believers in easy and effortless solutions, so we quickly jumped on the opportunity to build support for app blocks. I'd be happy to give you more info if you are interested. Drop us a note at help@smile.io and ask for Sarah. ### 10. Smile is the only flexible robust loyalty platform out there... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Smile.io?** Smile.io is really one of the only flexible robust loyalty platform out there that was able to accomidate our need. **What do you dislike about Smile.io?** I really don't have anything bad to say. If I had to say one thing - it would be not having an out of the box dynamic code input option. But tha's really asking for too much anyway. **What problems is Smile.io solving and how is that benefiting you?** Off line loyalty program mgmt. **Official Response from Karen Fuser:** > Hello! Thank you so much for taking the time to leave this review. If you ever need anything the team is always here, just drop us a line at help@smile.io ### 11. Great Loyalty Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Smile.io?** Easy to Set Up and Use,Great Customer Support &Reasonable Pricing **What do you dislike about Smile.io?** We wanted to not allow some products to earn points, but then they fixed it! And now we can leave out some products! **What problems is Smile.io solving and how is that benefiting you?** The reward program is great! We offer points ot our new pool construction clients and they can redeem the points in our retail store. **Official Response from Karen Fuser:** > Hello! Thank you so much for leaving this review. Merchant feedback is always important to us so I'm glad we were able to act on your feedback about excluding products. If you need anything please do not hesitate to reach out at help@smile.io ### 12. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Blake H. | Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Smile.io?** Smile is extremely easy to use and has a straightforward UI that anyone can understand. It makes it easy to set up a reward system within a day and get your customer happy! **What do you dislike about Smile.io?** I wish there was more customizability within the app to allow you to make more branded emails and content. **What problems is Smile.io solving and how is that benefiting you?** The referral feature is a great way to have customer share your products on their own while earning a discount themselves. This really helps with word of mouth marketing and getting customers to our site that are actually interested in our products. **Official Response from Sarah Facini:** > Hi Blake! Thanks so much for the review of Smile. It's lovely to hear that you found it easy to launch within a day (not weeks or months!) and that the word-of-mouth marketing enabled by referrals in Smile has been effective. For more customization of branded emails, we have invested in our Klaviyo integration and released a big update so that merchants who want more control over their email branding can do just that. If there is other branded content you were looking for, please send us a note to help@smile.io to let us know more specifically what you'd like to see. ### 13. Excellent Shopify Review App **Rating:** 4.5/5.0 stars **Reviewed by:** Gotham M. | Performance Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Smile.io?** Clean, Simple interface and segregation of Points Reward system **What do you dislike about Smile.io?** Lacking in some advanced customizations like being abe to select a currency outside of the Shopify System for international customers **What problems is Smile.io solving and how is that benefiting you?** Allows customer retention through points accumulation. **Official Response from Sarah Facini:** > Hi Gotham, Thanks so much for taking the time to share your thoughts with us. We appreciate you sharing your thoughts on supporting international brands. This is on our radar, and we hope to continue to make improvements in this space. If you have specific requests, don't hesitate to let us know at help@smile.io as our product team would love to hear more about your needs and use case. ### 14. Very helpful customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Smile.io?** Quite a few of our customers have made repeat purchases as they like the loyalty system and the points which we have personalised **What do you dislike about Smile.io?** The plans are quite expensive - from the free plan to the cheapest paid plan is quite a jump. **What problems is Smile.io solving and how is that benefiting you?** garner repeat business from customers **Official Response from Karen Fuser:** > Hi there, Thank you for taking the time to leave this review, and I'm happy you have found that Smile is helping you to drive repeat purchases from your customers. We designed our plans to scale as business grow and I welcome your feedback, if you need help with anything please do not hesitate to reach out at help@smile.io ### 15. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Smile.io?** Smile is easy to setup and use in only minutes **What do you dislike about Smile.io?** Starter plan is a bit pricey for small business **What problems is Smile.io solving and how is that benefiting you?** Customers don't have to carry a loyalty card with them, points are automatically earned when they buy online and at our POS without the need of logging in **Official Response from Karen Fuser:** > Hi there, Thank you for leaving us a review, we do appreciate it. I'm pleased to hear you have found Smile easy to set up and it's easy manage. Do reach out to help@smile.io if you ever need anything. ### 16. Smile.io is a great rewards program option! **Rating:** 4.5/5.0 stars **Reviewed by:** Erin V. | Vice President of E-commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Smile.io?** Smile.io runs on it's own and has many different options for customers to receive rewards. **What do you dislike about Smile.io?** It would be great if it were easier for customers to view their points on our website **What problems is Smile.io solving and how is that benefiting you?** Giving customers rewards for shopping with us. **Official Response from Karen Fuser:** > Hi Erin! Thank you so much for taking the time to share your experience with Smile. It's always great to hear about effortless the experience with Smile is. We look forward to helping you on your journey and please reach out to our team at help@smile.io with specifics of any improvements we can work through solutions for with you. ### 17. Perfect fit for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Ross D. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Smile.io?** Very Easy Intergration works great for our customers **What do you dislike about Smile.io?** not much we dont like if im honest, it does everything we need **What problems is Smile.io solving and how is that benefiting you?** smile is providong a great service to our customers who gain and remeem points instore and online. **Official Response from Karen Fuser:** > Hi Ross! Thank you so much for your wonderful review! I'm so happy to read that you have had a great experience with our product and team. If you ever need anything else, please do not hesitate to reach out to the team at help@smile.io. ### 18. Amazing customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Smile.io?** Smile.io allows our customers to receive reward points for their product purchases. It is easy to use and manage. Customer Support is very responsive and helpful in answering questions. **What do you dislike about Smile.io?** There are no issues/downsides with using Smile.io. **What problems is Smile.io solving and how is that benefiting you?** Smile.io recently added a feature for excluding products from reward points. This has been helpful for us, as there were services being provided that we wanted excluded from our rewards program. **Official Response from Karen Fuser:** > Hi there, Thank you so much for taking the time to review Smile. We see our people and product as an important combination, so that excellent service you are seeing is by design. We have people around the globe to help our merchants at all hours. We are always listening to merchant feedback on new features and excluding products is one of those that we know is important to merchants. Keep letting us know what you'd like to see next and please drop us a line at help@smile.io anytime you need anything. ### 19. Great app, easy to set up! **Rating:** 5.0/5.0 stars **Reviewed by:** Andy C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Smile.io?** Easy to set up, started working right away. **What do you dislike about Smile.io?** I wish it had more options for our POS so we could encourage people to sign up at our in-person events. **What problems is Smile.io solving and how is that benefiting you?** Helping us collect customer data and encourage them to purchase more. **Official Response from Karen Fuser:** > Hi Andy! Thank you so much for your review. I'm glad to hear you found Smile easy to set up and get running straight away. I hear you about the capabilities at POS, but we are working closely with the team at Shopify to understand where they are investing in POS so that we can look to extend capabilities down the line. If you need anything please reach out to the team at help@smile.io anytime! ### 20. CS Team very responsive & helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Smile.io?** CS team have been great while we investigate smile.io as a solution for a rewards project **What do you dislike about Smile.io?** More flexibility would be great, as some our user stories will require workarounds such as tiers not working how we would like them too - however we are trying to fit a round peg into a square hole. **What problems is Smile.io solving and how is that benefiting you?** Rewarding for subscription retention, we are currently in a research and development phase of the project. **Official Response from Sarah Facini:** > Hi there! Thanks so much for taking the time to share your thoughts about Smile. I'd love to understand more about your "round peg into a square hole" user stories. I see you are in retail, and I imagine this contributes to your unique needs. We have many merchants running Smile on Shopify POS, so if this is you, please let me know the specifics at help@smile.io (ask for Sarah) and I'll personally get in touch. ### 21. Great for simple setup **Rating:** 4.0/5.0 stars **Reviewed by:** Talon R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smile.io?** It has native integrations with everything else so setup is just really easy **What do you dislike about Smile.io?** It is definitely the best loyalty program **What problems is Smile.io solving and how is that benefiting you?** We wanted to encourage repeat purchases by giving people cash back after purchases **Official Response from Karen Fuser:** > Hi Talon, Thank you so much for this lovely review! I'm so glad to hear you've found Smile really easy to set up. If you do need anything at all you can reach out to the team at help@smile.io anytime. ### 22. Fantastic loyalty program **Rating:** 5.0/5.0 stars **Reviewed by:** Li Q. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Smile.io?** It's ease of integration into my current marketing stack was perfect. It added the features I was looking for into my existing ecosystem, so not much time was needed for me to set things up before we were up and running. **What do you dislike about Smile.io?** slightly expensive monthly costs but it is still manageable **What problems is Smile.io solving and how is that benefiting you?** We did not have any loyalty program before. **Official Response from Karen Fuser:** > Hi there, Thank you so much for your review! We aim to be easy and effortless so it's great to hear that has been your experience with Smile and yo were up an running in no time. If you do need anything please do not hesitate to reach out to help@smile.io and a member of the team will be there to help. ### 23. Big Smile for Smile.io **Rating:** 4.5/5.0 stars **Reviewed by:** Wayne D. | Founder & Head of Doing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Smile.io?** Simple to use and effective. Great support. **What do you dislike about Smile.io?** The extra costs when not using standard Shopify website It is costing us an extra $150/month because we have a headless commerce site **What problems is Smile.io solving and how is that benefiting you?** It is giving our customers a great loyalty program. The customers are using it and happy. Managing it is easy **Official Response from Karen Fuser:** > Hi Wayne, Thank you for taking the time to leave us a review. I hear you on the headless site and I know the team have been in contact about this. We look forward to chatting with you soon and if you need anything in the meantime please drop us a line at help@smile.io ### 24. Smile for Mary Engelbreit **Rating:** 5.0/5.0 stars **Reviewed by:** Nicki B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Smile.io?** Smile.io was very easy to implement using Shopify. Our customers love collecting cherries to earn dollars off their orders. **What do you dislike about Smile.io?** Customers sometimes get confused about how to login and if they can use the rewards with our app (tapcart) which they can as long as they are logged into the same account :) **What problems is Smile.io solving and how is that benefiting you?** We didn't have a loyalty program, it has really improved repeat buyers **Official Response from Karen Fuser:** > Hi Mary! Thank you so much for this review of Smile. I love hearing you found it so easy to implement and that your customers are so happy to collect cherries that it's improved your repeat purchase rate! If you do need anything in the future please send us a note to help@smile.io anytime and we'll be more than happy to help. ### 25. Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Allan Q. | Design & Documentation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Smile.io?** When they tell you that they'll add your request to roadmap, and then they contact you when the feature becomes available. Very impressed. **What do you dislike about Smile.io?** It's hard to pick something, but the price is a little high for an app. **What problems is Smile.io solving and how is that benefiting you?** We wanted a loyalty program that is points based. Smile.io was the best of all the others that we tested. **Official Response from Karen Fuser:** > Hi Allan! I'm so glad to hear you found Smile to be the best of all the apps you tested. Delivering great support to our merchants is what we strive for every day. Thanks for the pricing feedback, I'd love to know more and whether you feel you have all the features that you need. Drop me a line at help@smile.io (ask for Karen), I'd be happy to see what I can do. ### 26. Easy and manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Smile.io?** Great tool for prompting return customers. **What do you dislike about Smile.io?** It does the job nicely. There is nothing that I dislike. **What problems is Smile.io solving and how is that benefiting you?** It solves teh chllenge of bringing customer back for additional purchases. **Official Response from Karen Fuser:** > Thank you so much for taking the time to leave a review. I'm happy to hear it's been a great addition to your business for generating repeat purchases. If you ever need anything, drop us a line at help@smile.io ### 27. Up and Running in No Time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Smile.io?** It was a seamless experience integrating our loyalty rewards program on Shopify using Smile.io! They have everything in one place and it was easy to customize depending on your objectives. With other platforms, I usually end up having to ask for Customer Support. With Smile.io, everything was just so easy and intuitive to use that I didn't feel the need to ask for support anywhere. **What do you dislike about Smile.io?** I can't think of anything to dislike about Smile.io at the moment. **What problems is Smile.io solving and how is that benefiting you?** Makes it easy for customers to earn rewards and makes it even easier to give rewards to loyal and engaged customers. **Official Response from Karen Fuser:** > Hi there! Thanks so much for taking the time to leave this wonderful review of Smile, I'm so pleased to hear that you found it easy to navigate and get up and running without needing to contact support. That being said if you do need anything in the future, please do not hesitate to send us a note to help@smile.io anytime and we'll be more than happy to help. ### 28. Smile.io Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Smile.io?** It is a good platform for a loyalty program. There are many features but the ease of use in this platform is what I like the best. **What do you dislike about Smile.io?** Not being able to run loyatly campaigns for individual products **What problems is Smile.io solving and how is that benefiting you?** Loyatly program with all of our signed up customers, a good way to discount products without campaign codes. **Official Response from Sarah Facini:** > Hi there! Thanks so much for taking the time to review Smile. Campaign functionality is an area that we have been investing in. I've attached a case study for our bonus points campaign functionality, but we do want to expand our product campaign capabilities. Keep an eye out for further developments in the space, but if you have a specific use case that you'd like to see Smile support, drop us a line at help@smile.io, and we can be sure to notify you when what you are looking for is released. ### 29. Smile takes your business to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Smile.io?** Simple and easy to set up. Brilliant for customer retention. Highly recommend for any ecomerce store. **What do you dislike about Smile.io?** Nothing! What's not to like? It keeps customers my back to repurchase **What problems is Smile.io solving and how is that benefiting you?** Kerps my customers loyal and engaged **Official Response from Karen Fuser:** > Hi, Thank you so much for this wonderful review! It's made my day to hear Smile has been so easy to set up and is working well to retain your customers. If you ever need anything please drop us a line at help@smile.io ### 30. The Best Reward Program Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Smile.io?** We switched to using a Shopify POS on our ipad about year and a half ago and wanted to incorporate a reward program so we searched and Smile.io looked to fit the bill perfectly. We absolutely love this software and as much as we love it, our customers love it even more! Highly recommend! **What do you dislike about Smile.io?** I wish some of the capabilities through Shopify were also available on Shopify POS - stacking coupons and offering free products as rewards. **What problems is Smile.io solving and how is that benefiting you?** It is providing a great reward program that's very easy to use. **Official Response from Sarah Facini:** > Hi Ryan! I'm so glad your switch to Shopify POS has been a positive move. We have many merchants who use Smile both in-store and online, so having a loyalty program that works for both is exactly what we are aiming for. Some of the loyalty capabilities at POS were limited by what is available via API for us to work with, but we are working closely with the team at Shopify to understand where they are investing in POS so that we can look to extend capabilities down the line. ### 31. Smile makes me smile because it is so good and nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Smile.io?** Smile has a great interface and features that make managing and redeeming loyalty points a breeze. The customizable reward options and integration with Shopify have significantly boosted customer engagement and satisfaction. **What do you dislike about Smile.io?** No real downsides that I can think of, but being able to schedule "double points weekends" ahead of time rather than just changing the points value would be a handy feature to have! (more than once we've advertised a double points weekend then I've forgotten to adjust the points on Friday!) **What problems is Smile.io solving and how is that benefiting you?** Smile has boosted our customer loyalty and engagement, by making loyalty points easy to use for both us and our customers. It runs perfectly with Shopify meaning everything runs smoothly. **Official Response from Sarah Facini:** > Well, you've just made me smile with that comment about Smile being so good. And if you aren't already smiling, get ready for it; we have that feature for scheduling double points events 🎉 You can read our help doc below, and I've also attached a case study from a merchant who used to run them manually and has switched to using this feature. Help doc: https://help.smile.io/en/articles/4036298-bonus-points-events-shopify-wix-merchants ### 32. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** MĂ©lodie L. | Marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Smile.io?** It is simple to use, and works well with shopify and gorgias **What do you dislike about Smile.io?** It would be nice if it can work even more perfectly with gorgias **What problems is Smile.io solving and how is that benefiting you?** Make the customer happy to have points **Official Response from Sarah Facini:** > Thanks, MĂ©lodie, for taking the time to share your thoughts. Our integration with Gorgias is popular, and I'd love to understand what you think we could do to make it even better. We are always working to improve Smile.io, so if you have specific requests, please don't be a stranger. Drop me a line at help@smile.io and ask for Sarah. ### 33. it booster sales **Rating:** 5.0/5.0 stars **Reviewed by:** ĺ°Źč’¨Christine Y. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Smile.io?** keep costomers coming back for more sales **What do you dislike about Smile.io?** It is not cheap to enjoy the benefit it has. **What problems is Smile.io solving and how is that benefiting you?** Customers have more incentive to purchase and come back to repurchase. **Official Response from Karen Fuser:** > Hi Christine! Thank you so much for taking the time to leave this review. I'm thrilled to hear that Smile.io has been working well for you and is helping generate repeat sales. Thanks for the feedback on the pricing, I'd love to work on a solution for you. We appreciate your business and we'd love to help. Drop us a line at help@smile.io, ask for me, and I'll work to get you sorted. ### 34. The most complete loyalty app out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa A. | Head of Marketing & E-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Smile.io?** Smile is easy to set up and use. For more complex setups beyond the standard Shopify ones, their technical team is very knowledgeable and ready to help. They are committed to delivering both the best service to us and the best loyalty experience to our customers. It is highly automated, so it can run by itself after the initial setup. **What do you dislike about Smile.io?** The integration with Klaviyo could use some more features. **What problems is Smile.io solving and how is that benefiting you?** is helping me create a loyalty experience for my customers **Official Response from Sarah Facini:** > Hi Luisa, Thank you so much for taking the time to review Smile. We pride ourselves in being easy to set up and effortless to use, so I'm glad to see that you appreciate this too. We see our people and product as an important combination, so that excellent service you are seeing is by design. We have people around the globe to help our merchants at all hours. On the Klaviyo note, we have recently released a big update to our integration with them. If you haven't seen it yet, I'd love for you to check it out. If you still feel that it’s missing features, please drop us a line at help@smile.io to let us know what you need. ### 35. The best rewards platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin A. | Ecommerce Manager, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Smile.io?** Everything from the products to the service and support. **What do you dislike about Smile.io?** Not much to say, Smile.io is damn near perfect! **What problems is Smile.io solving and how is that benefiting you?** Smile.io is solving Loyalty Management in a way that customers love and look forward to increase their points, seeing whats the "next" item they will purchase. All of this is possible by the robust platform displaying and providing this benift to the customer. **Official Response from Karen Fuser:** > Hi Marvin! Thank you so much for taking the time to leave this review. I'm absolutely ecstatic to hear that Smile.io has been working so well for you that you feel it is near perfect! If you do need any support from us we're just an email away at help@smile.io ### 36. Good Loyalty Program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Smile.io?** Their service is very responsive and accomodating. They are by far the easiest vendor we work with. **What do you dislike about Smile.io?** I think they paywall slightly too many features, but i would say they are very reasonable and accomodating to merchants and work with you to find a solution. **What problems is Smile.io solving and how is that benefiting you?** Allowing customers to receive reward points to encourage repeat purchases and higher LTV of customers **Official Response from Karen Fuser:** > Hi there! Thank you for taking the time to leave a review. I'm happy that you have found our team to be responsive and easy to work with. We are committed to working with businesses to help them grow, so our plans are designed to scale with businesses to maximize ROI, and I'm pleased to hear that the team were able to work out a solution with you on this front. If you do need anything please do not hesitate to drop a note to our team at help@smile.io ### 37. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Smile.io?** Had a technical question and Smile.io answered it immediately. **What do you dislike about Smile.io?** Not applicable to me. All is good so far. **What problems is Smile.io solving and how is that benefiting you?** I wanted to create a loyalty program. I believe this will be great for customers. **Official Response from Sarah Facini:** > Hi there! Thank you so much for taking the time to share your thoughts about Smile. We take pride in our team's service, and we have people working around the clock to be able to achieve this, so I'm glad to hear that your technical questions were answered promptly. Don't hesitate to reach out any time. ### 38. Just works as you would expect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smile.io?** Well rounded, like how customers are engaged to share pictures and videos **What do you dislike about Smile.io?** Points would be easier for customers to understand if they were written as redeemable dollars and cents. **What problems is Smile.io solving and how is that benefiting you?** A way of saying thanks to our customers **Official Response from Karen Fuser:** > Hi there! Thank you so much for taking the time to share your experience with Smile. It's always great to hear you find Smile well rounded. We look forward to helping you on your journey and if you do need anything please do not hesitate to drop a note to our team at help@smile.io ### 39. Smile.io **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Smile.io?** Easy integration with reviews app and easy use of app **What do you dislike about Smile.io?** Wish there are more email nudges with klaviyo **What problems is Smile.io solving and how is that benefiting you?** Ease of email integration, I'm new to the app so I still have to see the other benefits **Official Response from Karen Fuser:** > Thank you so much for taking the time to review Smile. We pride ourselves in being easy to set up and effortless to use, so I'm glad to see that you appreciate this too. On the Klaviyo note, we have recently released a big update to our integration with them. If you haven't seen it yet, I'd love for you to check it out. If you still feel that it’s missing features, please drop us a line at help@smile.io to let us know what you need. ### 40. Great app, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kirstie W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Smile.io?** Super simple to use, features so robust! we have a great reorder rate thanks to smile and the rewards program we have implemented. Customer service is also super responsive and helpful **What do you dislike about Smile.io?** would love more ways to personalize customer facing UI **What problems is Smile.io solving and how is that benefiting you?** help us reward and track our loyal customers **Official Response from Karen Fuser:** > Hi Kirstie! Thank you so much for this wonderful review. We love hearing that your Smile loyalty program is helping your business with repeat orders! We understand the importance of customizations and placement options and have worked hard to deliver more. Thank you for the feedback, it helps guide the improvements we make that merchants like yourself are looking for. ### 41. Wonderful Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Smile.io?** We have had wonderful experiences with their customer service team. The software is easy to use and is an added benifit to our customers. **What do you dislike about Smile.io?** The tier options for their paid plans don't work very well for our business. **What problems is Smile.io solving and how is that benefiting you?** Great way to offer a loyalty points program to our customers. Easy to integrate and use. **Official Response from Sarah Facini:** > Hi there! Thank you for taking the time to leave a review. I'm happy that you have found our team to be wonderful and the software itself easy to use. I'd love to better understand how our plans aren't working for you. We are committed to working with brands to help them grow, so our plans are designed to scale with businesses to maximize ROI. But we do understand that what works for most doesn't necessarily work for all, so if there is something about our plans that isn’t working for you, I'd love to understand more about your business to work out a solution. Please drop a note to our team at help@smile.io and ask for me personally. I'd be happy to work through a solution with you. ### 42. Easy set up and simple program! **Rating:** 3.5/5.0 stars **Reviewed by:** Maika N. | E-Commerce Manager, Tobacco, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Smile.io?** Smile is super easy to set up and customise. Their functionality is simple for you to maintain but also easy for customers to understand! **What do you dislike about Smile.io?** Because Smile is so simple, it isn't as customizable as other loyalty providers. If you are looking for a simple and straightforward program, this would be perfect! **What problems is Smile.io solving and how is that benefiting you?** Helping us reward our customers and getting them to refer their friends! **Official Response from Sarah Facini:** > Hi Maika! Thanks for the feedback about our simplicity and ease of use. It's been a while since you posted, so I thought I'd follow up to see if you'd like to provide feedback our current customization options. Please feel free to contact us at help@smile.io to find a time to discuss. I'd be happy to meet with you personally, so don't hesitate to ask for me. Cheers! ### 43. Superb software customer rewards **Rating:** 5.0/5.0 stars **Reviewed by:** Namrata A. | Director, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Smile.io?** Smile has tons of features where you can reward your customers at several touch points. For example, for subscribing to newsletters, following on social media, sharing birthday, placing an order etc **What do you dislike about Smile.io?** It has a fixed number of features in the free plan which is understandable. The paid plan is pretty affordable though **What problems is Smile.io solving and how is that benefiting you?** It has helped us boost customer loyalty and engagement. Customers love to interact with our website because they are getting rewards for multiple actions **Official Response from Karen Fuser:** > Hi Namrata! I'm glad to hear that you found Smile to be impactful for your business. If you need help with any of the features, I welcome you to reach out to us at help@smile.io. We genuinely appreciate all of the feedback we receive and it helps us as we continue to bring new capabilities to our plans. ### 44. Great rewards, easy to adjust! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Smile.io?** Smile has such a simple interface. I can easily search for a customer, use or adjust their points, and see all their orders. **What do you dislike about Smile.io?** There might be ways to improve but I don't actually see any. **What problems is Smile.io solving and how is that benefiting you?** We are able to use this as sort of a make-shift affiliate program for a short time, which is nice. We see people sharing our product more. **Official Response from Sarah Facini:** > Hi Katie! I'm so glad that you found the interface easy to use. Our team obsesses over the little details, and usability for everyone from the marketing team to customer care is very important to us. While you didn't offer up any reason to improve, we are always improving our product offering, so we welcome any feedback you have on the new features should you have it. Our team is always online at help@smile.io, so don't hesitate to reach out any time. ### 45. Smile.io Review **Rating:** 3.5/5.0 stars **Reviewed by:** Karagan O. | CEO/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2021 **Official Response from Sarah Facini:** > Hey Karagan, What an incredible and in-depth review. Watching and catching up on your feedback has been a pleasure and validation of the recent work we've shipped over the last year or so. We've heard from many merchants that the customer experience on the website is of utmost importance, which is why we've released many embedded capabilities that don't break the flow of visitors shopping on your site. We have made loyalty a seamless and integrated part of the UX (also no-code!) and have added a rewards page capability out of the box. If you are still toying with the idea of bringing loyalty back, I'd love to hop on a call to get some feedback on what we've been up to. Feel free to drop us a line at help@smile.io if you'd like to chat. ### 46. Smile Review **Rating:** 5.0/5.0 stars **Reviewed by:** Emily F. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Smile.io?** Easy points system and user friendly for agents and customers **What do you dislike about Smile.io?** Smile does goes down every once in a while **What problems is Smile.io solving and how is that benefiting you?** Birthday points, benefits points, Facebook points, etc **Official Response from Sarah Facini:** > Hi Emily, It's been a while since you left this review, and I wanted to let you know that we appreciate our feedback. As we've had to scale to support over 100K merchants running our software, we have needed to invest in our ability to effectively scale to support a growing number of merchants who rely on us. ### 47. Great Rewards Program - easy to customize **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Smile.io?** Easy to set up, and can be customized with different reward types, notifications, and your branding. The backend is very clear. It integrates well with our other pgorams. **What do you dislike about Smile.io?** The way customers interact with it is a little confusing -- it's a pop-up that lives on your storefront. So we do have to provide some customer support on how to log in and redeem points. Additionally, when customers redeem points, they get a discount code, and sometimes they have trouble finding the code, or they change their mind about the reward and then their points are locked up. We do manually adjustments where needed to fix this. **Recommendations to others considering Smile.io:** Definitely worth looking at, but be aware that you may need to provide some support to help customers use it. If you use Shopify and Klaviyo, this is a good fit. **What problems is Smile.io solving and how is that benefiting you?** Smile integrations with our email marketing program (Klaviyo), and has made it easy to implement a simple rewards program. It's intuitive to use, so it's easy to have other team members and even interns help with customer questions. **Official Response from Sarah Facini:** > Hi there, It's been a while since you left this review, but I wanted to let you know that the customer experience is very important to us. We've made some great updates over the past 4 years with the user experience in mind. Our work is far from done, but we will continue to improve in this area. ### 48. Perfect for my shop's needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Haley D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Smile.io?** I love using Smile.io for my customer loyalty program. I like that I can customize what the points are called, how customers can earn them, and what they can cash in for. **What do you dislike about Smile.io?** People keep creating multiple accounts somehow which makes things confusing. **Recommendations to others considering Smile.io:** There are lots of additional perks to this depending on your budget. I haven't paid for any of those additional features yet but will definitely be considering it in the future because I've had great success with Smile.io so far in just using the basic features. **What problems is Smile.io solving and how is that benefiting you?** Initially I was using rewards cards (physical business cards) for customers to track their orders (then they could cash in a full card for a prize). This cuts down on my costs tremendously and is just overall easier for the customer AND for me as a shop owner. Nothing to lose or accidentally throw away. Just simple, straightforward rewards. I also appreciate that through the referral feature, I've been able to reward my customers for spreading the news of my store to their friends. I've gotten quite a few new customers through that lately! **Official Response from Sarah Facini:** > Hi Haley, It's wonderful to hear that you enjoyed using Smile in-store. Having a versatile program that spans both online and in-person customer shopping experiences is important to us. ### 49. Good, But pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Mike M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Smile.io?** Its super easy for customers to sign up, and you assign the values and redemption levels you want. **What do you dislike about Smile.io?** It gets really expensive, really fast, once you leave the free version. You are not able to delete customers, even if they never earned points, and you suspect they are fake. **Recommendations to others considering Smile.io:** Evaluate how many users you see and how quickly you will outgrow the free trial **What problems is Smile.io solving and how is that benefiting you?** The addition of an out of the box loyalty program is great, and makes it very easy to manage **Official Response from Sarah Facini:** > Hi Mike! I wanted to let you know that our pricing has seen some attention since you left your review. Our plans are based on order counts, not total customers, and you can even have your program set up in such a way that all customers can earn points (even those who check out as guests). We feel that it's important to ensure maximum ROI potential on a loyalty program investment, so I think you'd be happy to know that your feedback meant a lot and we've come a long way. Thanks again for taking the time to share your thoughts with us. ### 50. Top Notch **Rating:** 5.0/5.0 stars **Reviewed by:** Antonia W. | Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Smile.io?** I appreciate the ease of use! It was so easy to set up and establish a great connection with my customers. **What do you dislike about Smile.io?** I would prefer to have more customizable options as well as placement options. **Recommendations to others considering Smile.io:** Highly recommend as a loyalty management solution! **What problems is Smile.io solving and how is that benefiting you?** I am creating a rewards program to help encourage repeat business ! **Official Response from Sarah Facini:** > Hi Antonia! Wow - what a review. Thank you so much. We have built a lot more since you wrote this while still keeping it focused on being easy and with all of the key components that a loyalty program needs to be effective. We understand the importance of customizations and placement options and have worked hard to deliver more. Thank you for the feedback; it's helped guide the improvements we've made along the way. ## Smile.io Discussions - [What are Smile rewards?](https://www.g2.com/discussions/what-are-smile-rewards) - 1 comment - [Is smile IO for free?](https://www.g2.com/discussions/is-smile-io-for-free) - 1 comment - [What is JS smile io?](https://www.g2.com/discussions/what-is-js-smile-io) - 1 comment - [How does smile app work?](https://www.g2.com/discussions/how-does-smile-app-work) - 1 comment - [View Smile.io pricing details and edition comparison](https://www.g2.com/products/smile-io/reviews?page=9&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A40%3A56+-0500&secure%5Bsession_id%5D=e165509a-a550-468b-b88b-14f1c56adcc4&secure%5Btoken%5D=9ba8cf8b63204fd8aaf3bb221499a26fa2b39138b743e948b37777cda9016253&format=llm_user) ## Smile.io Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Fera](https://www.g2.com/products/fera/reviews) - [Gatsby](https://www.g2.com/products/gatsby/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Loox](https://www.g2.com/products/loox/reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) ## Smile.io Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Discovery** - Referral Program - Incentives **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Insight** - Monitoring - Engagement Analysis **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Platform** - Multichannel Sharing - Integration ## Top Smile.io Alternatives - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (610 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [ReferralCandy](https://www.g2.com/products/referralcandy/reviews) - 4.5/5.0 (110 reviews)