1. [Home](https://www.g2.com/) 2. ... 3. [Other Sales Software](https://www.g2.com/categories/other-sales) 4. [Smiddle Siebel CRM Connector Discussions](https://www.g2.com/products/smiddle-siebel-crm-connector/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03c4bd41231b34fc34b761c55648caa4/smiddle-siebel-crm-connector.png "Product Avatar Image") ](/products/smiddle-siebel-crm-connector/reviews) [ Smiddle Siebel CRM Connector ](/products/smiddle-siebel-crm-connector/reviews) 0 ratings Smiddle CRM Siebel UCCE Connector is a software product that allows you to organize the interaction between a Cisco contact center agent and Siebel CRM using an additional control panel for telephone calls and chats directly in the CRM window, without the agent going to the contact center interface. Our software product Smiddle Siebel CRM Connector makes the work of the contact center operator much more convenient and efficient, and, most importantly, prevents various troubles that are easy to avoid when using a well-thought-out system that integrates the operator’s workplace into CRM Siebel. Significant savings in time and attention allow the operator to focus on the direct processing of customer requests and provide faster and more accurate responses. The main advantage of using Smiddle Siebel CRM Connector is that this software product allows you to process voice calls, chats, and video calls in a single interface, without having to switch between different applications. The connector integrates the Cisco UCCE/PCCE contact center with Siebel CRM and provides processing of all calls in a single Siebel interface. Our solution is for you if: ✓ you use Siebel CRM and Cisco UCCE/PCCE contact center of any version and want to combine them so that the agent works in a single Siebel window ✓ you are running a Cisco UCCE/PCCE Contact Center below 10.5 and planning to upgrade to a higher version. Smiddle Siebel CRM Connector will help you: ✓ migrate from Cisco connector quickly and seamlessly: install Smiddle Siebel CRM Connector in Siebel with minor edits in .def file, then migrate UCCE/PCCE from version below 10.5 to current version of UCCE/PCCE. And that's it! Everything works without any changes and modifications in Siebel! ✓ integrate Cisco contact center with CRM Siebel: if you have a new installation and you know the syntax or have experience with the Cisco connector, then you already know how to install and work with Smiddle Siebel CRM Connector! Show More When users leave Smiddle Siebel CRM Connector reviews, G2 also collects common questions about the day-to-day use of Smiddle Siebel CRM Connector. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All Smiddle Siebel CRM Connector Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments Sorry... There are no questions about Smiddle Siebel CRM Connector yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/smiddle-siebel-crm-connector/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_03c4bd41231b34fc34b761c55648caa4/smiddle-siebel-crm-connector.png "Product Avatar Image") ### Have you used Smiddle Siebel CRM Connector before? Answer a few questions to help the Smiddle Siebel CRM Connector community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmiddle-siebel-crm-connector%2Fdiscuss%3Fsmall_ask%3Dsmiddle-siebel-crm-connector) No