---
title: Smiddle Omnichannel Reviews
meta_title: 'Smiddle Omnichannel Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Smiddle Omnichannel works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Smiddle Omnichannel Reviews
**Vendor:** Smiddle  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)
## About Smiddle Omnichannel
Smiddle Omnichannel is a software product that provides messaging between business clients, users of instant messaging services and contact center agents. The main software functions: - Processing messages from all messengers in a single window by the contact center agent; - Chatbot connection (own or external); - Formation of template messages; - Transfer of files, images, photos; - Storing the history of calls and chats; - Rising history of dialogs with operator; - Voice communication - call back to the client's GSM number; - Flexible statistics






- [View Smiddle Omnichannel pricing details and edition comparison](https://www.g2.com/products/smiddle-omnichannel/reviews?open_modal_url=%2Fproducts%2Fsmiddle-omnichannel%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsmiddle-omnichannel%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A16%3A43+-0500&secure%5Bsession_id%5D=63974918-97b2-4e40-8797-cac716fe7073&secure%5Btoken%5D=987de731fb38b22ce114ea687d4783e74aaf9d90c50158b20c3827d95a2c3249&format=llm_user)

## Smiddle Omnichannel Features
**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

## Top Smiddle Omnichannel Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)