---
title: Smiddle Contact Center Solutions Reviews
meta_title: 'Smiddle Contact Center Solutions Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Smiddle Contact Center Solutions works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Smiddle Contact Center Solutions Reviews
**Vendor:** Smiddle  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Smiddle Contact Center Solutions
Smiddle Recording is a modern software solution for enables you to record, store and analyze conversations and chats with clients. The main product functions: Voice recording, chats, videos, screens; Recording from VoIP gateway or phones (Built-in-Bridge); Saving of individual recording channels; Recording in .wav format with translation into .mp3; Additional modules for voice-to-text translation, voice analytics, quality assessment, and screen recording; Many search filters, including search by word in the text, by the field name from the customer/case card, parts of the call, Hold statuses, etc.; Accelerated wiretapping, rewinding, and the ability to leave notes and tags; Integration with other systems using API; Role and access rights management (using Smiddle Manager).






- [View Smiddle Contact Center Solutions pricing details and edition comparison](https://www.g2.com/products/smiddle-contact-center-solutions/reviews?open_modal_url=%2Fproducts%2Fsmiddle-contact-center-solutions%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsmiddle-contact-center-solutions%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A49%3A49+-0500&secure%5Bsession_id%5D=d4ce678d-cdf4-4ba5-88fd-d8e4be0aba7d&secure%5Btoken%5D=be8f87e6de27a85f4d45388d48f518bc5bfbced045755c0c0bd39e39d644eba2&format=llm_user)

## Smiddle Contact Center Solutions Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top Smiddle Contact Center Solutions Alternatives
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