# Smiddle Contact Center Solutions Reviews
**Vendor:** Smiddle  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Smiddle Contact Center Solutions
Smiddle Recording is a modern software solution for enables you to record, store and analyze conversations and chats with clients. The main product functions: Voice recording, chats, videos, screens; Recording from VoIP gateway or phones (Built-in-Bridge); Saving of individual recording channels; Recording in .wav format with translation into .mp3; Additional modules for voice-to-text translation, voice analytics, quality assessment, and screen recording; Many search filters, including search by word in the text, by the field name from the customer/case card, parts of the call, Hold statuses, etc.; Accelerated wiretapping, rewinding, and the ability to leave notes and tags; Integration with other systems using API; Role and access rights management (using Smiddle Manager).






- [View Smiddle Contact Center Solutions pricing details and edition comparison](https://www.g2.com/products/smiddle-contact-center-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+09%3A05%3A36+-0500&secure%5Bsession_id%5D=307885dc-3802-4364-babb-db05bc370e03&secure%5Btoken%5D=189535743d079605779e3914f2e2ac4d4291107b5fa97739ed279b3d9cd4f583&format=llm_user)

## Smiddle Contact Center Solutions Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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