The amount of data that can be reviewed is so good that you can get down to the time and date a customer was dissatisfied. That gives you the ability to identify where the link was missed and correct performance. Review collected by and hosted on G2.com.

The amount of steps to get to information. Review collected by and hosted on G2.com.

All the results are at your finger tips and easily available reporting Review collected by and hosted on G2.com.

Nothing. Everything works flawless

Good tool to have Review collected by and hosted on G2.com.

The Ease and efficiency to the reporting I utilize. Review collected by and hosted on G2.com.

The auto email reporting does not give me the exact metrics I need. Review collected by and hosted on G2.com.

Connecting the customer feedback and insights directly to the dollar impact has been amazing. Being able to simply communicate to the field if you make this one change, you will see $X increase in sales. Review collected by and hosted on G2.com.

I don't have anything I specifically dislike about SMG, but I'd just say the volume of insights is sometimes hard to get through and decide what you would like to focus on. They usually help with that direction too though Review collected by and hosted on G2.com.

Easy to track, helpful to find customer feedback on one page Review collected by and hosted on G2.com.

Quick score emails don't relate current monthly scores. Can't see monthly score on dashboard page on the app Review collected by and hosted on G2.com.

They are very inquisitive to learn more about our business. We've experienced significant change throughout COVID and they have been helpful to have our patient survey evolve as our services have evolved. Review collected by and hosted on G2.com.

I wouldn't say there is anything I dislike. I would like to see more insights they can share on industry trends and learnings they have gathered elsewhere they believe may be applicable to our needs. Review collected by and hosted on G2.com.

SMG regular updates on trends and actionable insights. They provide an external view of our customer base while in the same time keeping close connection with our brand and operational reality. SMG are agile when managing and updating the programme. This allows us to change the programme in the same time as our business priorities. SMG keep connections with key departments and operational members in our organisation. Review collected by and hosted on G2.com.

The technology that SMG use seems a bit behind compared to other companies. They do invest in various modules and while they do the job, the main dashboards seem outdated. While great in providing biannual insights, we could do with a bit more live insights and promotional analysis. The profanity filters of the open end questions are picking up most words, but are not picking up any context which could be damaging for readers - this needs improvement. Review collected by and hosted on G2.com.

the ease to navigate through and gather the information I need Review collected by and hosted on G2.com.

not being able to see exactly how many surveys we received Review collected by and hosted on G2.com.

Excellent account support; continuous improvement on user interface of database. Review collected by and hosted on G2.com.

Cannot get direct/regular information on competitive benchmarks outside of biannual reviews with basic package Review collected by and hosted on G2.com.

Easy to filter comment according to words and sentiments Review collected by and hosted on G2.com.

Cannot find per day responses and can not filter of accord into day Review collected by and hosted on G2.com.