Justin C.
JC
Justin C.
Senior Manager, Application Support
Small-Business (50 or fewer emp.)
"Valuable address validation service helps keep client information accurate"
5/5
What do you like best about Smarty?

Easy to integrate into a custom built application Review collected by and hosted on G2.com.

What do you dislike about Smarty?

Support is average, doesn't go above and beyone in this area. Review collected by and hosted on G2.com.

Jonathan P.
JP
Jonathan P.
Developer
Small-Business (50 or fewer emp.)
"Great Customer Service"
5/5
What do you like best about Smarty?

I was working with the US and International autocomplete API and I got stuck. I hopped on chat and within 10 seconds I was connected with Justin, who excitedly jumped on a zoom with me and helped me troubleshoot my issues.

I highly recommend working with Justin and the Smarty API team -- incredible customer service, when you need it!

Raving Fan,

- Jon Pavoni Review collected by and hosted on G2.com.

What do you dislike about Smarty?

the documentation is hard to understand to Review collected by and hosted on G2.com.

Tony H.
TH
Tony H.
VP Product and Underwriting
Mid-Market (51-1000 emp.)
"Great pricing and fast setup"
5/5
What do you like best about Smarty?

Team made it easy to get started, with great pricing. Review collected by and hosted on G2.com.

What do you dislike about Smarty?

Didn't realize an address run retry would count again and trigger a rebill. Review collected by and hosted on G2.com.

Response from Andrew Townsend of Smarty

Thanks for your review! Glad to hear the setup was fast.

Beth Q.
BQ
Beth Q.
Environmental Life Cycle Consultant
Enterprise (> 1000 emp.)
"Succesful Smarty application in research project"
5/5
What do you like best about Smarty?

It's very easy to use and responds with results very quickly. It has GREAT customer service. The staff could not have been nicer in handling a billing question I had. They responded quickly and very equitably. I highly recommend Samrty! Review collected by and hosted on G2.com.

What do you dislike about Smarty?

There's nothing that I dislike about it. All my experience has been positive. Review collected by and hosted on G2.com.

Response from Andrew Townsend of Smarty

Thanks for your review! We're glad you're satisfied.

Mike B.
MB
Mike B.
VP of Product
Small-Business (50 or fewer emp.)
"Smarty address validation API"
5/5
What do you like best about Smarty?

Smarty is easy to set up and use. Coverage is comprehensive. Review collected by and hosted on G2.com.

What do you dislike about Smarty?

The response codes are somewhat complicated, but then again, the data analysis being provided is complicated, so I guess this is to be expected. Review collected by and hosted on G2.com.

Verified User in Government Relations
UG
Verified User in Government Relations
Small-Business (50 or fewer emp.)
"Remarkably reliable and responsive"
5/5
What do you like best about Smarty?

Smarty is part of that set of vendors that, quite frankly, we just don't think about very often because of their overall reliability. Reliability of the product, first, and in the infrequent instance we need customer support, too. Review collected by and hosted on G2.com.

What do you dislike about Smarty?

There's nothing that we dislike about Smarty. If there was a downside it *might* be price in comparison to some competitors, but given the service and return on that price, it's well worth any small premium. Review collected by and hosted on G2.com.

Response from Andrew Townsend of Smarty

Thanks for your review! We're glad you're satisfied with the reliability of our address tools!

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"USPS database approved addresses"
5/5
What do you like best about Smarty?

It allows us to ship our products to addresses approved by USPS database only, so we don't get returned packages Review collected by and hosted on G2.com.

What do you dislike about Smarty?

Unfortunately, some of our customers are deployed and USPS does not always recognize the DPO, FPO or APO address that our customer submits as their shipping address Review collected by and hosted on G2.com.

Ram A.
RA
Ram A.
Registration Team Member
Small-Business (50 or fewer emp.)
"Helpful product and easy to use."
5/5
What do you like best about Smarty?

Google sheet interface Excellent Customer support. Review collected by and hosted on G2.com.

What do you dislike about Smarty?

Google sheet takes two extra columns for output. Review collected by and hosted on G2.com.

Response from Andrew Townsend of Smarty

Thanks for your review! We're glad that the Google Sheets plugin is working for you. We'll look into streamlining it in the future.

Jacob B.
JB
Jacob B.
Director of Free Online Education
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"A great, easy solution to address validation/verification"
4/5
What do you like best about Smarty?

Smarty is straightforward to use and affordable for the services it provides Review collected by and hosted on G2.com.

What do you dislike about Smarty?

Not much negative to say! I can take some technical knowledge to get the most out of the product. Review collected by and hosted on G2.com.

Response from Andrew Townsend of Smarty

Thanks for your review! For learning how to set up the API we have extensive documentation: https://www.smarty.com/docs

See how Smarty improved
Verified User in Computer Software
IC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Does what it sayas"
5/5
What do you like best about Smarty?

How fast it brings back results and hass all the addresses needed for our customers. Also our developers we're able to quickly implement the api's. Review collected by and hosted on G2.com.

What do you dislike about Smarty?

I haven't had any issues at the moment so I really can't say. Review collected by and hosted on G2.com.

Response from Andrew Townsend of Smarty

Thanks for your review! We're glad your developers have found our APIs easy to use.