Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Smartwebs has been tremendous for delivering a great user experience"
4.5/5
What do you like best about Smartwebs?

The syncing and user friendly features are critically for delivering a great and easy solution to our customers enhancing their expirence and allowing us to offer best in class serivce. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

Some of global admin settings/design isn't the most time friendly. Wish there was an easier way to naviagate through properties/users. Also the Master/Sub situations become difficult to maintain in SW. Review collected by and hosted on G2.com.

Response from Kristen Andrews of Smartwebs
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We’re thrilled to hear that Smartwebs has been instrumental in enhancing your customer experience and allowing you to offer best-in-class service. It's great to know that our syncing and user-friendly features have made a positive impact on your day-to-day operations.

We also appreciate your constructive feedback on global admin settings and navigating properties/users. We’re continuously working to improve the platform, and your insights are incredibly valuable in helping us make those enhancements. If you ever need assistance with the Master/Sub situations or anything else, our support team is always here to help.

Tanja C.
TC
Tanja C.
Portfolio Community Manager
Small-Business (50 or fewer emp.)
"Smartwebs Review"
3/5
What do you like best about Smartwebs?

I like the map function, it is very helpful when doing covenants inspections.

Their customer service team is great and very responsive. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

I do not like that the text formatting is almost impossible.

Some of the reports don't load at all or take forever to load.

I think navigation could be made a bit easier, it's not very intuative Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Their platform is user-friendly, efficient, and has greatly enhanced our workflow."
5/5
What do you like best about Smartwebs?

Their platform is user-friendly, efficient, and has greatly enhanced our workflow. The tracking feature assists with making task management easier for the management team. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

Wished some of the letter templates were more customizable. Review collected by and hosted on G2.com.

Response from Kristen Andrews of Smartwebs
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Thank you for your review. We're delighted that Smartwebs is providing continuity for your communities and seamless access to documents, enhancing transparency and informed decision-making. Your feedback helps us continue to improve and serve you better. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thank you for choosing Smartwebs!

Verified User in Real Estate
AR
Verified User in Real Estate
Enterprise (> 1000 emp.)
"Wonderful Tool"
5/5
What do you like best about Smartwebs?

The team is very collaborative and open to suggestions/enhancements. If I have an issue they are always willing to jump on a call to discuss. The tool itself is user friendly. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

As with any software there are some restrictions. Some bugs take too long to correct. Review collected by and hosted on G2.com.

Response from Kristen Andrews of Smartwebs
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Thank you for your wonderful review of Smartwebs on G2!

We are delighted to hear that you find our tool user-friendly and appreciate our collaborative approach. Our team is dedicated to continuously improving our software based on valuable feedback from customers like you. It's great to know that our willingness to jump on calls and discuss any issues you encounter has been beneficial for you.

Your positive feedback is highly encouraging and motivates us to keep enhancing our product and support. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Thank you once again for your support and trust in Smartwebs!

Verified User in Architecture & Planning
AA
Verified User in Architecture & Planning
Small-Business (50 or fewer emp.)
"Smartwebs is SO easy to learn and use!"
5/5
What do you like best about Smartwebs?

The straightforward navigation and ease of use! Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

I wish more associations used it! Really no complaints Review collected by and hosted on G2.com.

Response from Kristen Andrews of Smartwebs
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We're thrilled to hear that you find Smartwebs easy to learn and use, and that our straightforward navigation has been helpful for your team. It’s wonderful to know that the platform has streamlined your architectural review requests.

We love your excitement about seeing more associations use Smartwebs — and we couldn’t agree more! Thanks again for sharing your positive experience, and we’re grateful to have you as a Smartwebs user. If you ever need anything, our support team is always here to help!

Dana F.
DF
Dana F.
Small-Business (50 or fewer emp.)
"Smartwebs streamlined our HOA Management"
5/5
What do you like best about Smartwebs?

Smartwebs is very user friendly. We have used it for violations and for our ARC Committee over 10 years. It has streamlined our community and helped save money on additional employees. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

Over the last 10 years we haven't had any big issues with Smartwebs. Review collected by and hosted on G2.com.

Response from Kristen Andrews of Smartwebs
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Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that Smartwebs has been a part of your community management toolkit for over a decade. It's great to know that our platform has helped streamline your community and provided substantial savings by reducing the need for additional employees.

Your experience with using Smartwebs for violations and your ARC Committee underscores the versatility and user-friendliness of our software. We are dedicated to continuing to provide efficient and easy-to-use solutions that support our users in managing their communities more effectively.

Thank you once again for your loyalty and for sharing your positive experience. We look forward to supporting your community's needs for many more years!