Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Intuitive, Centralized Platform That Streamlines Workflows"
5/5
What do you like best about Smartwebs?

The platform's intuitive design makes it remarkably easy to locate all necessary information in a centralized location, streamlining workflows and boosting overall efficiency.

Also Customer support, they are always ready to assist. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

Often times Samrwebs does not communicate with my company's website Review collected by and hosted on G2.com.

Crystal H.
CH
Crystal H.
Community Standards Coordinator
Small-Business (50 or fewer emp.)
"Offline Addresses and Easy Uploads Make Smartwebs a Win"
5/5
What do you like best about Smartwebs?

I love that the addresses are available in the offline version. Smartwebs also makes it really easy to upload architectural applications and handle the violation process. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

Sometimes, when I’m doing my violation drives, some addresses don’t show up in the offline version. Review collected by and hosted on G2.com.

DR
Daniel R.
Administrative Assistant
Mid-Market (51-1000 emp.)
"Great, User-Friendly Tool for HOA Board Architectural Application Reviews!"
5/5
What do you like best about Smartwebs?

It is great for reviewing Architectural Applications with HOA Boards. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

Nothing. It is very user friendly for me to use on a daily basis. Review collected by and hosted on G2.com.

JW
Jackie W.
Community Manager
Small-Business (50 or fewer emp.)
"Smartwebs Architectural Review"
5/5
What do you like best about Smartwebs?

The feature that allows comments from the members to ask questions or request more information. Smartwebs is easy to use and navigate. I use Smartwebs frequently with ACC reviews. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

There is nothing that I dislike aboutt Smartwebs. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Necessary tool for compliance and arch review"
2.5/5
What do you like best about Smartwebs?

Smartwebs is helpful in tracking violations and arch applications. Their templates also allow timely processing of the same. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

The ability to fully delete a violation if accessed to the wrong unit. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Mid-Market (51-1000 emp.)
"Convenient and User-Friendly Experience"
5/5
What do you like best about Smartwebs?

It's convenient and user friendly and it's nicely designed. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

There's really nothing about Smartwebs that I can think of that's any issue. The app is a good tool Review collected by and hosted on G2.com.

SL
Samantha L.
Association Manager & Compliance Inspector
Small-Business (50 or fewer emp.)
"AS EASY AS GOOGLE!"
5/5
What do you like best about Smartwebs?

Smarts Webs functions overall are so easy to use! Its like google but for HOA violations. While in the field its like three clicks, snap a photo and send. So convienent! When in the office same option. You can pull any addresses using the search bar and click right what you need to view the violations for said property. Adding notes to individual violations and accounts makes things so much easier in the field as well. It prevents any extra errors on a homeowners account. For example, they have a landscaper add a note. You then do not have to write up a landscaping violation. The notes are for internal staff only. OVERALL, I would choose it everytime! Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

The only downfall that I wish Smartwebs would consider is scanning and adding the govenring documents on your behalf. Otherwise each new community you get its a process to fill in all the governing document rules one by one. Review collected by and hosted on G2.com.

Response from Kristen Andrews of Smartwebs

Thank you so much for your glowing review Samantha! We’re thrilled to hear that you find Smartwebs as easy to use as Google—especially when managing HOA violations in just a few clicks. It’s great to know that our tools, whether in the field or the office, are making your job more efficient and error-free. Your experience highlights exactly what we aim to achieve: powerful yet simple features that save time and improve accuracy for our users.

We also appreciate your feedback regarding governing documents. This is a great suggestion, and we’re always looking for ways to improve our platform based on user insights like yours. While we continue to focus on regular updates to enhance functionality, we’ll certainly consider this for future improvements.

Thank you for choosing Smartwebs! We look forward to continuing to support your community management needs.

Verla D.
VD
Verla D.
Assistant Community Association Manager
Mid-Market (51-1000 emp.)
"I have been using SmartWebs since 2017"
5/5
What do you like best about Smartwebs?

I love working with SmartWebs. It is easy to keep track of the status of violations and ARC Applications. I like that the comments by all of the committee members is there for a permanent review. When I first started using the program I had about thirty communities using the violations and ten using the ARC applications programs. Now I am down to two communities using the ARC Applications and I probably have 10-12 per month for each one. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

When our company transitioned to a new software program the ownership change did not sync with SmartWebs so we have to manually change the email addresses on the ARC Applications and then manually change the names on the letters that are sent out. Review collected by and hosted on G2.com.

Ashley P.
AP
Ashley P.
Operational Excellence Coordinator
Management Consulting
Small-Business (50 or fewer emp.)
"Easy and Convenient with Great UI"
5/5
What do you like best about Smartwebs?

The Violation module of Smartwebs is easy to use and has a number of features. For Violations, being able to easily put a violation on hold, and customizing the individual homeowner emails is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

The ARC Module of Smartwebs where you upload the individuals project documents is cumbersome. To view the documents you have to download each one. You can't rename it once it's uploaded and you cannot organize the documents. Review collected by and hosted on G2.com.

PY
Paul Y.
Property Manager- Business Owner
Small-Business (50 or fewer emp.)
"Smartwebs is the complete package"
4/5
What do you like best about Smartwebs?

Smartwebs has a completely integrated Accounting Package, Architecture Package, Violation Package, Communications Package and Work Order Maintenance Package and Resident Portal Package. The system allows almost everthing to be done in our communities from one website and one log in. Review collected by and hosted on G2.com.

What do you dislike about Smartwebs?

The company is growing and with most new pieces of software there are some issues that center around fast paced development and hotfixes of issues. There is currently not much training material available for the accounting package and not many people within the company that know the software well enough to get quick phone support. It sometime takes up to a week to get most accounting issues resolved, but this is improving. There are several basic features that I would have thought would have been incorporated early on, but are still in developement. Once this is added I believe we will see some big improvements our time and efficiency. Review collected by and hosted on G2.com.

Response from Kristen Andrews of Smartwebs

We're thrilled to hear that our comprehensive suite, including the Accounting, Architecture, Violation, Communications, Work Order Maintenance, and Resident Portal packages, is making a positive impact in your communities.

As our company grows, we're committed to continually improving our software and addressing the challenges that come with rapid development. We recognize the need for more extensive training materials, particularly for our accounting package, and we are actively working on expanding our resources and support team.

We appreciate your continued support.