# Smartwebs Reviews **Vendor:** Smartwebs, Inc. **Category:** [Community Association Management Software](https://www.g2.com/categories/community-association-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 36 ## About Smartwebs Smartwebs is the all-in-one HOA management platform built for management companies and self-managed communities that want enterprise-grade power without enterprise complexity or cost. For more than 18 years, Smartwebs has been built exclusively for the HOA industry, not retrofitted from generic property management software. That focus shows in everything from how the accounting is structured to how the mobile app performs without a cell signal. One login. One seamlessly integrated platform. One incredible experience. From accounting automation and violations to homeowner portals, reservations, resale certificates, and branded community websites, Smartwebs connects everything managers, residents, boards, and partners need in a single platform designed specifically for the HOA industry. No patched-together tools, no disconnected systems, no hidden costs. Accounting at the core Accounting is not an add-on at Smartwebs. It is the foundation on which the entire platform is built. HOA teams can track budgets and reserves with confidence, manage assessment collections and payments, automate routine financial tasks, and generate board-ready financial reports on demand. Audit-friendly records and real-time financial visibility keep associations compliant, financially healthy, and positioned to make informed decisions at every board meeting. For management companies, that means less time reconciling and more time serving clients. Purpose-built for HOA operations Smartwebs supports the full range of tasks HOA managers and board members handle every day. Violation tracking and enforcement run automatically, with iOS and Android apps that work fully offline for field inspections, so documentation stays complete even without a cell signal. Architectural review management gives teams a structured way to track requests, communicate decisions, and maintain a clear approval record. Work order and maintenance management lets staff create, assign, and track tasks in real time, keeping properties well-maintained and vendors accountable. Every function connects back to accounting, so nothing operates in a silo. Communication and resident access Keeping residents informed and engaged is easier with Smartwebs. Mass communication tools allow management teams to send notices, reminders, and updates from a single centralized system, reaching homeowners via email, text, and voice. Secure homeowner portals give residents direct access to their account information, community documents, payment history, and service requests, reducing inbound calls and administrative overhead while improving the overall resident experience. Built for scale, designed for simplicity Smartwebs is built with a mobile-first, design-first approach that makes it intuitive for managers, board members, and residents alike, with no IT background required. Management companies use Smartwebs to grow their portfolios without growing their overhead. Self-managed associations use it to operate with the kind of structure and transparency that protects property values and builds trust with homeowners. And both benefit from transparent, accessible pricing that makes enterprise-grade tools available to communities of every size. Smartwebs is rated 4.6 on G2, 4.4 on Capterra, 4.5 on Google, and 4.4 on Software Advice by the managers, boards, and communities who use it every day. That is the Smartwebs Advantage. ## Smartwebs Pros & Cons **What users like:** - Users find Smartwebs to be **very intuitive** , making it easy for everyone to manage architectural applications efficiently. (2 reviews) - Users value the **time-saving features** of Smartwebs, which streamline processes and enhance operational efficiency. (2 reviews) - Users find Smartwebs to have a **surprisingly light learning curve** , making it easy for all team members to adopt. (1 reviews) - Users highlight the **effective organization** of Smartwebs, enhancing workflow and simplifying task management for teams. (1 reviews) - Users appreciate the **search functionality** in Smartwebs, making it easy to track tasks and streamline processes. (1 reviews) - Users find Smartwebs **exceptionally easy to use** , enhancing convenience and efficiency in managing HOA violations. (1 reviews) **What users dislike:** - Users find the **accounting complexity** in Smartwebs challenging, hindering intuitive tracking and document management processes. (1 reviews) - Users face **editing difficulties** with Smartwebs, experiencing inconsistency that hinders document management and organization. (1 reviews) - Users find the **invoice management process cumbersome** , lacking intuitiveness and requiring excessive clicks for basic tasks. (1 reviews) - Users experience **navigation issues** with Smartwebs, finding the system unintuitive and overly complex for tasks like document management. (1 reviews) ## Smartwebs Reviews ### 1. Veronica Navarro, Executive Administrative Assistant **Rating:** 4.0/5.0 stars **Reviewed by:** veronica n. | Administratative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Smartwebs?** What I like best about Smartweb is how it keeps everything centralized and organized. As an administrator managing a busy community, having homeowner information, violations, work orders, communications, and reports all in one system makes a huge difference. It saves time, reduces errors, and allows us to respond quickly and professionally to residents and board members. I especially appreciate how easy it is to track history on accounts — being able to see past notes, letters, and actions ensures consistency and accountability in our management process. **What do you dislike about Smartwebs?** One challenge with Smartweb is that some functions are not as intuitive as they could be. Certain tasks require multiple steps, and new users may need additional training to navigate the system efficiently. There are also times when generating specific reports or locating certain information takes more clicks than expected. Additionally, improving customization options and streamlining workflows (such as batch processing or closing multiple entries at once) would make the system even more efficient for high-volume community management environments. Overall, while the system is very functional, enhancing user-friendliness and workflow efficiency would make it even stronger. **What problems is Smartwebs solving and how is that benefiting you?** Here’s a strong, professional response you can use (without mentioning the attachment issue): Smartweb solves the problem of having information scattered across multiple systems. Instead of tracking homeowner data, violations, work orders, and communication history in separate places, everything is centralized in one platform. That organization eliminates confusion, reduces errors, and improves response time. It also creates accountability. Being able to see the full history of an account — including notes, letters, and actions taken — ensures consistency when dealing with homeowners and board members. This is especially important in community management where documentation matters. For me personally, it saves time, keeps me organized, and allows me to manage a high volume of tasks more efficiently. It helps our team operate in a more structured and professional way while improving communication and follow-through within the community. ### 2. Superb Violations Module That Streamlines Covenant Enforcement **Rating:** 4.0/5.0 stars **Reviewed by:** Hilary B. | Association Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartwebs?** The violations module is superb. It makes it so easy to drive the community, note a violation, take a picture, submit it online and send the resident a letter and email. I have found the customer support and help desk to be quite responsive. I appreciate the time staff takes to listen to my issues and help me figure out a path forward. The accounting module makes entering accounts payable and printing checks incredibly easy. You do not need to have an accounting background to do these tasks. **What do you dislike about Smartwebs?** The user experience is not homogenous across the system. The letter function and search function differs slightly in each module. The windows don't resize to fit the screen. There are many instances where the pop up calendar or menu is not visible because it shows outside the screen. **What problems is Smartwebs solving and how is that benefiting you?** Our compliance process was incredibly time-consuming. Smartwebs has fixed this issue! Even my volunteer committee members are super impressed with this tool. ### 3. Smartwebs: Essential for HOA Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mario S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartwebs?** I like that with Smartwebs, you can edit the letters for violations and include time-stamped pictures of the referred violation. Being able to edit the letters allows me to specify exactly what residents are in violation of, and the time-stamped pictures make it more obvious to them, so they don't come back and say they didn't know what was being referred to. The initial setup of Smartwebs was also easy. **What do you dislike about Smartwebs?** I would like to have access to edit the overall letter templates of one community and not affect others. It is a little difficult to have to contact the administrators to help edit letters that we need specifically for our communities. Also, maybe when recreating letters, do not reset the edited wording we had already inserted previously. **What problems is Smartwebs solving and how is that benefiting you?** I use Smartwebs to improve communication with homeowners, especially for violations. I can edit letters for clarity and include time-stamped pictures, making issues obvious. This prevents misunderstandings and shows residents exactly what we're referring to. ### 4. I have had a great experience with the Architectural and Rules Enforcement features. **Rating:** 5.0/5.0 stars **Reviewed by:** TJ M. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Smartwebs?** I really like using Smartwebs for its Architectural Control and HOA rules enforcement features. The system makes keeping track of Architectural Applications, and rules violations very simple and easy. It also has eliminated the need for many of our HOA's Architectural Committees to hold regularly scheduled meetings, as the Committee Members now view the applications in real time on their phone or tablet through the Smartwebs app. This saves time for both the Committee Members, Management, and streamlines the rocess for owners submitting applications as well. **What do you dislike about Smartwebs?** I don't have any dislikes regarding the Architectural or Rules Enforcement features as none come to mind at the moment. As for the remaining features of Smartwebs, I am unable to comment as I do not use them. **What problems is Smartwebs solving and how is that benefiting you?** Smartwebs solves the hassle of keeping track of HOA rules violations and Architectural Applications. It easily allows all of our Management Team and Board Members to easily see the progression of rules enforcement and keep track of architectural applications. ### 5. Intuitive UI and Helpful Automation Make It Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Operational Excellence Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartwebs?** Ease of Use! The UI is very intuitive and a lot of the steps are automated. The app is VERY useful for inspections as the map is editable and has GPS to follow you and you go around the community. **What do you dislike about Smartwebs?** You need to have the full suite for it to be useful to homeowners. Unless you have the accounting part, then homeowner's don't have a way to log-in and see their ARCs, Work Orders, and Violations. **What problems is Smartwebs solving and how is that benefiting you?** It provides a single place for architectural changes and violations to live, and both are easy to see while I’m out in the community conducting compliance inspections. ### 6. Great for streamlining operations and ARC work, but accounting and document tools need work **Rating:** 5.0/5.0 stars **Reviewed by:** Donald B. | Community Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Smartwebs?** Smartwebs has been a great tool for our team. It’s very intuitive, and the learning curve is surprisingly light, even for people who aren’t especially tech-savvy. One of the things I appreciate most is how smoothly the Architectural Review process flows. It cuts down on the usual back-and-forth, which is especially helpful when you’re working with a homeowner-run ARC. Everything stays organized, and it’s easy to see what’s pending, what needs attention, and what’s already been addressed. Task assignments are straightforward, and notifications come through reliably, so nothing slips through the cracks. When it’s time to prepare for meetings or share updates with the Board of Directors, the reporting features make that part of the job much easier. The reports are clean, simple to generate, and genuinely useful for keeping everyone aligned. Overall, Smartwebs has made our day-to-day operations feel far more manageable and efficient. It’s been a solid upgrade in how we handle our workflow. **What do you dislike about Smartwebs?** I’ve found the accounting side of the software to be the weakest part of the system. Tracking down and reviewing vendor invoices isn’t very intuitive, and it often takes more clicks than it should. Pulling homeowner statements was also more complicated than I expected, and the overall process didn’t feel very straightforward. Document management could definitely be smoother, too. Uploading and organizing files is workable, but editing documents within the system felt inconsistent. That inconsistency made it harder to keep everything clean, organized, and up to date. **What problems is Smartwebs solving and how is that benefiting you?** Smartwebs helps streamline my daily operations by keeping ARC reviews, task assignments, and reporting organized and easy to manage. This cuts down on back-and-forth communication and saves a lot of time, especially when I’m working with homeowner-run committees. The workflows are clean, and the notifications are reliable, which makes it much easier to stay on top of what needs attention and to prepare solid reports for Board meetings. That said, the accounting tools and document management features still feel clunky and less intuitive. Even with those drawbacks, the efficiency and structure Smartwebs brings to my workflow have made a noticeable difference in how smoothly I can handle day-to-day responsibilities. ### 7. Streamlines Violation Management, Needs Report Sorting Fix **Rating:** 4.5/5.0 stars **Reviewed by:** Jaliylah D. | Community Association Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Smartwebs?** I find Smartwebs easy to use and appreciate how it keeps all violations in one place. I also like the reports I run for my meetings. The pictures and history database are useful. Additionally, the initial setup wasn't too hard to navigate. **What do you dislike about Smartwebs?** In the reporting section, it says that you can sort your report by address, stage, or violation, but then it does not work and puts all reports in the same standard order. **What problems is Smartwebs solving and how is that benefiting you?** Smartwebs keeps all deed restriction violations in one place, making it easy to use. I like running reports for my meetings, and the pictures and history database are useful. ### 8. Efficient HOA Management, Minor Speed Bumps **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartwebs?** I like how I can clearly see everything in process with Smartwebs. I appreciate the ease of the app; it's straightforward and doesn't present any difficulties. **What do you dislike about Smartwebs?** I find that Smartwebs runs slow sometimes but nothing too bad. **What problems is Smartwebs solving and how is that benefiting you?** Smartwebs helps me as an HOA manager by letting me clearly see everything in process. The app is easy to use without difficulty. ### 9. Effortless Violation Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Michele R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Smartwebs?** I like the ease of use of Smartwebs, especially how violation drives are made easy. The integration with VMS was seamless, which really helped us in the transition. The initial setup was easy too. **What do you dislike about Smartwebs?** I like all of it **What problems is Smartwebs solving and how is that benefiting you?** I use Smartwebs for violation drives, making them easy with its ease of use. ### 10. Efficient Property Management with Easy Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastian P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartwebs?** I like Smartwebs' mass communication feature, it's easy to use and helps me manage my communications easily. The templates are very useful. **What do you dislike about Smartwebs?** The app to do violations on property. **What problems is Smartwebs solving and how is that benefiting you?** Smartwebs helps me manage violations, communicate with ease through mass communication, and share documents effectively. The templates are useful for making communication more manageable. ### 11. Intuitive, Centralized Platform That Streamlines Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartwebs?** The platform's intuitive design makes it remarkably easy to locate all necessary information in a centralized location, streamlining workflows and boosting overall efficiency. Also Customer support, they are always ready to assist. **What do you dislike about Smartwebs?** Often times Samrwebs does not communicate with my company's website **What problems is Smartwebs solving and how is that benefiting you?** we use Smartweb to create covenant enforcement letters ### 12. Offline Addresses and Easy Uploads Make Smartwebs a Win **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal H. | Community Standards Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartwebs?** I love that the addresses are available in the offline version. Smartwebs also makes it really easy to upload architectural applications and handle the violation process. **What do you dislike about Smartwebs?** Sometimes, when I’m doing my violation drives, some addresses don’t show up in the offline version. **What problems is Smartwebs solving and how is that benefiting you?** Uploading architectural applications and violation reports. ### 13. Great, User-Friendly Tool for HOA Board Architectural Application Reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartwebs?** It is great for reviewing Architectural Applications with HOA Boards. **What do you dislike about Smartwebs?** Nothing. It is very user friendly for me to use on a daily basis. **What problems is Smartwebs solving and how is that benefiting you?** It makes communicating with the HOA Boards and seeing everyone's response in one spot so much easier. ### 14. Smartwebs Architectural Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie W. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Smartwebs?** The feature that allows comments from the members to ask questions or request more information. Smartwebs is easy to use and navigate. I use Smartwebs frequently with ACC reviews. **What do you dislike about Smartwebs?** There is nothing that I dislike aboutt Smartwebs. **What problems is Smartwebs solving and how is that benefiting you?** None. ### 15. Necessary tool for compliance and arch review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smartwebs?** Smartwebs is helpful in tracking violations and arch applications. Their templates also allow timely processing of the same. **What do you dislike about Smartwebs?** The ability to fully delete a violation if accessed to the wrong unit. **What problems is Smartwebs solving and how is that benefiting you?** Timely processing violations and arc applications. ### 16. Convenient and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Smartwebs?** It's convenient and user friendly and it's nicely designed. **What do you dislike about Smartwebs?** There's really nothing about Smartwebs that I can think of that's any issue. The app is a good tool **What problems is Smartwebs solving and how is that benefiting you?** It helps me manage the communities in my portfolio. ### 17. AS EASY AS GOOGLE! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha L. | Association Manager & Compliance Inspector, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Smartwebs?** Smarts Webs functions overall are so easy to use! Its like google but for HOA violations. While in the field its like three clicks, snap a photo and send. So convienent! When in the office same option. You can pull any addresses using the search bar and click right what you need to view the violations for said property. Adding notes to individual violations and accounts makes things so much easier in the field as well. It prevents any extra errors on a homeowners account. For example, they have a landscaper add a note. You then do not have to write up a landscaping violation. The notes are for internal staff only. OVERALL, I would choose it everytime! **What do you dislike about Smartwebs?** The only downfall that I wish Smartwebs would consider is scanning and adding the govenring documents on your behalf. Otherwise each new community you get its a process to fill in all the governing document rules one by one. **What problems is Smartwebs solving and how is that benefiting you?** No problems at this time. They are always updating their software to ensure we are working with the best functioning abilities. **Official Response from Kristen Andrews:** > Thank you so much for your glowing review Samantha! We’re thrilled to hear that you find Smartwebs as easy to use as Google—especially when managing HOA violations in just a few clicks. It’s great to know that our tools, whether in the field or the office, are making your job more efficient and error-free. Your experience highlights exactly what we aim to achieve: powerful yet simple features that save time and improve accuracy for our users. We also appreciate your feedback regarding governing documents. This is a great suggestion, and we’re always looking for ways to improve our platform based on user insights like yours. While we continue to focus on regular updates to enhance functionality, we’ll certainly consider this for future improvements. Thank you for choosing Smartwebs! We look forward to continuing to support your community management needs. ### 18. I have been using SmartWebs since 2017 **Rating:** 5.0/5.0 stars **Reviewed by:** Verla D. | Assistant Community Association Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smartwebs?** I love working with SmartWebs. It is easy to keep track of the status of violations and ARC Applications. I like that the comments by all of the committee members is there for a permanent review. When I first started using the program I had about thirty communities using the violations and ten using the ARC applications programs. Now I am down to two communities using the ARC Applications and I probably have 10-12 per month for each one. **What do you dislike about Smartwebs?** When our company transitioned to a new software program the ownership change did not sync with SmartWebs so we have to manually change the email addresses on the ARC Applications and then manually change the names on the letters that are sent out. **What problems is Smartwebs solving and how is that benefiting you?** When I have an issue, I get an immediate response. ### 19. Easy and Convenient with Great UI **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Operational Excellence Coordinator, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smartwebs?** The Violation module of Smartwebs is easy to use and has a number of features. For Violations, being able to easily put a violation on hold, and customizing the individual homeowner emails is very user friendly. **What do you dislike about Smartwebs?** The ARC Module of Smartwebs where you upload the individuals project documents is cumbersome. To view the documents you have to download each one. You can't rename it once it's uploaded and you cannot organize the documents. **What problems is Smartwebs solving and how is that benefiting you?** Our community uses Smartwebs for ARC and Violation management. It integrates with our accounting software so that the homeowner's information and contacts are updated every day. It integrates directly with Southdata and sends out the email notifications automatically. ### 20. Smartwebs is the complete package **Rating:** 4.0/5.0 stars **Reviewed by:** Paul Y. | Property Manager- Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Smartwebs?** Smartwebs has a completely integrated Accounting Package, Architecture Package, Violation Package, Communications Package and Work Order Maintenance Package and Resident Portal Package. The system allows almost everthing to be done in our communities from one website and one log in. **What do you dislike about Smartwebs?** The company is growing and with most new pieces of software there are some issues that center around fast paced development and hotfixes of issues. There is currently not much training material available for the accounting package and not many people within the company that know the software well enough to get quick phone support. It sometime takes up to a week to get most accounting issues resolved, but this is improving. There are several basic features that I would have thought would have been incorporated early on, but are still in developement. Once this is added I believe we will see some big improvements our time and efficiency. **What problems is Smartwebs solving and how is that benefiting you?** Payments from residents, payment plans for residents, production of financials, ACC requests and archive of historical ACC info, ease of reference of violations **Official Response from Kristen Andrews:** > We're thrilled to hear that our comprehensive suite, including the Accounting, Architecture, Violation, Communications, Work Order Maintenance, and Resident Portal packages, is making a positive impact in your communities. As our company grows, we're committed to continually improving our software and addressing the challenges that come with rapid development. We recognize the need for more extensive training materials, particularly for our accounting package, and we are actively working on expanding our resources and support team. We appreciate your continued support. ### 21. The Best Software for Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Marla W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smartwebs?** We have been using SmartWebs for 9 months and we actually enjoy doing compliance now. It has made it so easy to be consistent in applying our rules to our 2,000 residents. We are self-managed and we live in the neighborhood, so being consistent and fair is a very high priority for us. Their customer support has been very quick and informative, and the implementation was super easy. I highly recommend SmartWebs! **What do you dislike about Smartwebs?** I wish there was a way to send a resident a Nice Yard email. **What problems is Smartwebs solving and how is that benefiting you?** We used to struggle with being consistent in our compliance. We are now very consistent and fair. **Official Response from Kristen Andrews:** > Thank you so much for taking the time to leave this fantastic review! We’re thrilled to hear that Smartwebs has made compliance a breeze for your community, especially given the importance of consistency and fairness in a self-managed neighborhood. We pride ourselves on making things easier for our users, and we're glad the implementation and customer support have met your expectations. Regarding your feedback on sending a "Nice Yard" email — great news! If you’re using our CORE product, you can actually do this through the communication module. You can create a custom “Nice Yard” template and easily send it out to any resident you’d like. We hope this feature will add even more value to your experience! ### 22. SmartWebs Offers Incredible Products with Equally Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jacksen S. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Smartwebs?** SmartWebs products are the best in the industry. All modules seem to work much better than any of their competitors and their pricing is quite fair. Customer service is also top notch, and you will typically hear back within a few hours even if they have to investigate something. All integration is seamless too and taken care of on their end, and their development team has always been good about rolling out new features when we needed them. The compliance offline application in particular is a lifesaver since every other product is difficult to use if you don't have proper cell signal. **What do you dislike about Smartwebs?** I don't really see any downsides in using Smartwebs. **What problems is Smartwebs solving and how is that benefiting you?** The biggest thing Smartwebs solved for us was being able to consistently do inspections in a timely manner. Their offline app allows you to download the data to use in the field and upload it when you are complete so you're not relying on cell phone service. To my knowledge no other competitor has this feature available. Their ARC module also saves us a ton of time and emails since Board Members can approve or deny online. **Official Response from Kristen Andrews:** > Thank you so much for taking the time to share your positive experience with Smartwebs on G2! We're thrilled to hear that our products and services have met your expectations and provided significant value to your community management processes. We're especially delighted that you find our offline compliance application to be a game-changer! Your praise for our customer service and seamless integrations is greatly appreciated. Our team strives to provide top-notch support and continuously improve our features to meet your needs. Thank you again for the wonderful feedback! ### 23. Community Association Software Tool - Architectural and Enforcement **Rating:** 4.5/5.0 stars **Reviewed by:** Cam A. | Director of Covenants Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Smartwebs?** This software program has been extremely helpful in streamlining our processes in covenants enforcement and architectural processing. We use the software exclusively for those two functions. The software has a user friendly interface, that is easily navigated, and fairly intuitive for a beginning user. Overtime, the company has taken the feedback of users and really formulated a system which has a robust offering. The best features of the software include the customer support (the support staff is amazing at answering questions and giving support), report pulling in different formats is extremely helpful (especially if the data needs to be reformatted or manipulated in someway), and the ability to use/customize merge fields and blobs has been so helpful in crafting our violation and decision letters. **What do you dislike about Smartwebs?** The system is robust - which is what you'd want. Training will be required to get the most out of the software and you may need to modify certain aspects of the software (or manipulate them) to better utilize certain aspects. However, for an "off the shelf" platform, you sacrifce the ability to make certain customizations specific to your individual use. However, the company is extremely receptive to feedback and regularly provides new versions/updates to address client feedback - which we are thankful for. **What problems is Smartwebs solving and how is that benefiting you?** Smartwebs provides us with the ability to track member data, process architectural review applications, and write/send enforcement letters for alleged violations of the association. Because of Smartwebs, we have been able to reduce the amount of manual data entry or changes to letters, which reduce errors and inconsistencies. We are looking forward to seeing an opportunity for wider integration capabilities with other service providers, so we can automatically update owner information, without manual data entry. **Official Response from Kristen Andrews:** > Thank you for taking the time to leave such a detailed and positive review of Smartwebs on G2. We are thrilled to hear that our software has been instrumental in streamlining your covenants enforcement and architectural processing. It's wonderful to know that our user-friendly interface and intuitive design have made it easier for your team to navigate and utilize the system effectively. We are particularly delighted that you find our customer support to be one of the best features. Our team is dedicated to providing exceptional support and it’s gratifying to hear that their efforts have made a positive impact on your experience. Additionally, your appreciation of our reporting capabilities and the flexibility of using and customizing merge fields and blobs reinforces our commitment to delivering a robust and adaptable solution. It's fantastic to hear that Smartwebs has significantly reduced manual data entry and errors in your processes, and we are excited about the potential for wider integration capabilities to further streamline your operations. Thank you once again for your review and for choosing Smartwebs as your community association management solution. We look forward to continuing to support your success and delivering the features that matter most to you. ### 24. Great Software for Community Management! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffin J. | Operations System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Smartwebs?** The #1 thing I like the most about Smartwebs is that its ability to email violations to owners directly. The support team is another great thing and the super ease of use! **What do you dislike about Smartwebs?** If I have multiple instance of Smartwebs login, I have to individually log in to each one and don't have the ability to switch profiles. **What problems is Smartwebs solving and how is that benefiting you?** I believe Smartwebs is currently looking for a development solution on integrating multiple enhancement request for not just me, but for the entire users. One would be were users get a pop-up notifying as soon as they log in stating that they have some pending item like violations in queue. Another would be to show a preview watermark for internal users to show that they're actually previewing a file and not the real one. **Official Response from Kristen Andrews:** > We’re thrilled to hear that Smartwebs has made community management easier for you, especially with the ability to email violations directly to owners. It's great to know that our support team and the platform’s ease of use have been standout features in your experience. We appreciate your feedback about managing multiple logins, and we understand how having the ability to switch profiles would streamline things. Your suggestions about pop-up notifications and preview watermarks are also fantastic, and we are actively working on ways to enhance the platform for all users. Thanks again for your feedback and for being a valued Smartwebs user! We’re excited to continue improving and providing the best tools for community management. ### 25. Great software for HOA´s **Rating:** 4.5/5.0 stars **Reviewed by:** Jose L. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Smartwebs?** We use it on a daily basis and I like how easy it is to navigate and also about the many functions it has to help HOA management. ALso customer support is very knowledgable. **What do you dislike about Smartwebs?** I dont like the fact that it has no dark version. **What problems is Smartwebs solving and how is that benefiting you?** We work mostly with violations and it is really helpful to organize, send and admin each property. ### 26. Makes my life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Becca S. | Contract Marketing and Design Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Smartwebs?** It combines everything you need for property managment into one easy to use platform. It is easy to be collabortive with the board of directors and committees. The customer service team is amazing! They are super nice and attentive! **What do you dislike about Smartwebs?** It doesnt have any AI or lifestyle, but I heard they are working on it so i am excited to see the new things coming soon! **What problems is Smartwebs solving and how is that benefiting you?** It makes my jobs so much easier. It is super user friendly; it is easy to use and all the software updates happen automatically. We used to have a billion platforms that we had to check daily, and now we only need the one! **Official Response from Kristen Andrews:** > Thank you for your wonderful review! 🌟 We're thrilled to hear that Smartwebs has made your life easier and that our all-in-one platform is meeting your property management needs. It's great to know that you're finding it easy to collaborate with your board of directors and committees, and we’re especially proud that our customer service team has left such a positive impression on you. We appreciate your feedback about AI and lifestyle features. We're actively working on incorporating these advancements to enhance your experience even further, so stay tuned for exciting updates! Thank you for highlighting how Smartwebs has streamlined your daily tasks and simplified your workflow. Your success and satisfaction are our top priorities, and your insights help us continue to improve. ### 27. ARC and Violation Software **Rating:** 5.0/5.0 stars **Reviewed by:** Liz S. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Smartwebs?** We have used Smartwebs for many of our HOAs since 2012 I think that overall they have the best interface with regard to ARC and Violation App and Desktop versions. THeir Customer Support is great! We have many team members and i think all of them would agree that Smartwebs is the easiest software we use. **What do you dislike about Smartwebs?** I dont really have a downside i have not fully integrated and used their accounting software as it would be too much of a burden right now to change. **What problems is Smartwebs solving and how is that benefiting you?** Currently they do not have any problems they are solving for me. **Official Response from Kristen Andrews:** > Thank you for your continued trust and support since 2012! We’re thrilled to hear that you and your team find our ARC and Violation App and Desktop versions user-friendly and efficient. We’re also glad to hear that our customer support has been a positive experience for you and your team. We understand that transitioning to a new accounting system can be challenging, and we’re here to support you whenever you’re ready. In the meantime, if you have any questions or need assistance with any other features, please don’t hesitate to reach out. Thank you again for your feedback and for being a valued Smartwebs customer. We’re committed to making our platform even better and appreciate your insights. ### 28. Smartwebs is user friendly and generally pretty easy to use. **Rating:** 3.0/5.0 stars **Reviewed by:** Jay P. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Smartwebs?** It is very simple and easy to use. Very user friendly **What do you dislike about Smartwebs?** Thats sometimes it takes a while for pictures to load from previous violations. **What problems is Smartwebs solving and how is that benefiting you?** It streams line communication with the inspector and the COmmunity Manager and also helps with the letters and the violation periods. ### 29. SmartWebs is great for compliance! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica G. | Director of Community Experience and Resident Support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smartwebs?** SmartWebs helps our team streamline resident submittals and keep the design review committee engaged and up to speed. **What do you dislike about Smartwebs?** We would benefit from an open API to upload resident addresses and data. **What problems is Smartwebs solving and how is that benefiting you?** SmartWebs helps us manage our compliance and design review process. **Official Response from Kristen Andrews:** > Thank you for your great review! We're thrilled to hear that Smartwebs has helped streamline your resident submittals and keep your design review committee engaged and efficient. It's fantastic to know that the platform is supporting your compliance and design review processes. We also appreciate your suggestion about having an open API for uploading resident addresses and data. Feedback like yours is invaluable as we continue to improve the platform, and we’ll definitely take this into consideration for future updates. Thanks again for being a valued Smartwebs user and for sharing your insights! ### 30. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah G. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smartwebs?** Great product and very easy to use. Very user friendly **What do you dislike about Smartwebs?** The cost of the program and the connection to all other programs we use, causes so many software instead of using only one. **What problems is Smartwebs solving and how is that benefiting you?** I have no problems with Smartwebs. ### 31. Smartwebs has been tremendous for delivering a great user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Smartwebs?** The syncing and user friendly features are critically for delivering a great and easy solution to our customers enhancing their expirence and allowing us to offer best in class serivce. **What do you dislike about Smartwebs?** Some of global admin settings/design isn't the most time friendly. Wish there was an easier way to naviagate through properties/users. Also the Master/Sub situations become difficult to maintain in SW. **What problems is Smartwebs solving and how is that benefiting you?** Getting rid of paper applications and uneeded back and forth between boards and residents. Allows for easy standardization of responses and wait times. **Official Response from Kristen Andrews:** > We’re thrilled to hear that Smartwebs has been instrumental in enhancing your customer experience and allowing you to offer best-in-class service. It's great to know that our syncing and user-friendly features have made a positive impact on your day-to-day operations. We also appreciate your constructive feedback on global admin settings and navigating properties/users. We’re continuously working to improve the platform, and your insights are incredibly valuable in helping us make those enhancements. If you ever need assistance with the Master/Sub situations or anything else, our support team is always here to help. ### 32. Smartwebs Review **Rating:** 3.0/5.0 stars **Reviewed by:** Tanja C. | Portfolio Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smartwebs?** I like the map function, it is very helpful when doing covenants inspections. Their customer service team is great and very responsive. **What do you dislike about Smartwebs?** I do not like that the text formatting is almost impossible. Some of the reports don't load at all or take forever to load. I think navigation could be made a bit easier, it's not very intuative **What problems is Smartwebs solving and how is that benefiting you?** It is helping to keep track of covenant violations. ### 33. Their platform is user-friendly, efficient, and has greatly enhanced our workflow. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Smartwebs?** Their platform is user-friendly, efficient, and has greatly enhanced our workflow. The tracking feature assists with making task management easier for the management team. **What do you dislike about Smartwebs?** Wished some of the letter templates were more customizable. **What problems is Smartwebs solving and how is that benefiting you?** Smartwebs provides continuity for the communities we manage as well as seamless access to documents through their advanced virtual platform. This allows for easy and efficient review, enhancing transparency and fostering informed decision-making. **Official Response from Kristen Andrews:** > Thank you for your review. We're delighted that Smartwebs is providing continuity for your communities and seamless access to documents, enhancing transparency and informed decision-making. Your feedback helps us continue to improve and serve you better. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thank you for choosing Smartwebs! ### 34. Wonderful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Smartwebs?** The team is very collaborative and open to suggestions/enhancements. If I have an issue they are always willing to jump on a call to discuss. The tool itself is user friendly. **What do you dislike about Smartwebs?** As with any software there are some restrictions. Some bugs take too long to correct. **What problems is Smartwebs solving and how is that benefiting you?** In my region we are using the Architectural platform and it has made it the process for submitting, reviewing, and making a decision on requests a smoother and more efficient experience. **Official Response from Kristen Andrews:** > Thank you for your wonderful review of Smartwebs on G2! We are delighted to hear that you find our tool user-friendly and appreciate our collaborative approach. Our team is dedicated to continuously improving our software based on valuable feedback from customers like you. It's great to know that our willingness to jump on calls and discuss any issues you encounter has been beneficial for you. Your positive feedback is highly encouraging and motivates us to keep enhancing our product and support. If you have any further suggestions or need assistance, please don’t hesitate to reach out. Thank you once again for your support and trust in Smartwebs! ### 35. Smartwebs is SO easy to learn and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Smartwebs?** The straightforward navigation and ease of use! **What do you dislike about Smartwebs?** I wish more associations used it! Really no complaints **What problems is Smartwebs solving and how is that benefiting you?** Streamlined submissions or architectural review requests. **Official Response from Kristen Andrews:** > We're thrilled to hear that you find Smartwebs easy to learn and use, and that our straightforward navigation has been helpful for your team. It’s wonderful to know that the platform has streamlined your architectural review requests. We love your excitement about seeing more associations use Smartwebs — and we couldn’t agree more! Thanks again for sharing your positive experience, and we’re grateful to have you as a Smartwebs user. If you ever need anything, our support team is always here to help! ### 36. Smartwebs streamlined our HOA Management **Rating:** 5.0/5.0 stars **Reviewed by:** Dana F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Smartwebs?** Smartwebs is very user friendly. We have used it for violations and for our ARC Committee over 10 years. It has streamlined our community and helped save money on additional employees. **What do you dislike about Smartwebs?** Over the last 10 years we haven't had any big issues with Smartwebs. **What problems is Smartwebs solving and how is that benefiting you?** We haven't had any problems. **Official Response from Kristen Andrews:** > Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that Smartwebs has been a part of your community management toolkit for over a decade. It's great to know that our platform has helped streamline your community and provided substantial savings by reducing the need for additional employees. Your experience with using Smartwebs for violations and your ARC Committee underscores the versatility and user-friendliness of our software. We are dedicated to continuing to provide efficient and easy-to-use solutions that support our users in managing their communities more effectively. Thank you once again for your loyalty and for sharing your positive experience. We look forward to supporting your community's needs for many more years! - [View Smartwebs pricing details and edition comparison](https://www.g2.com/products/smartwebs/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+06%3A40%3A05+-0500&secure%5Bsession_id%5D=8ba05fa7-ab4f-4ae7-988a-846d386bc71b&secure%5Btoken%5D=e64b6c8576419fe00a8f254032a8c6dad1b3e1af21e89f8521a9f9fd9743f031&format=llm_user) ## Smartwebs Integrations - [Caliber](https://www.g2.com/products/caliber-software-caliber/reviews) - [Caliber Portal](https://www.g2.com/products/caliber-portal/reviews) - [CINC Systems](https://www.g2.com/products/cinc-systems/reviews) - [Enumerate](https://www.g2.com/products/enumerate/reviews) - [SimplifyVMS](https://www.g2.com/products/simplifyvms/reviews) ## Smartwebs Features **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Member Management** - Member Profiles - Member Database **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management ## Top Smartwebs Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,020 reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) - 4.5/5.0 (251 reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - 4.1/5.0 (359 reviews)