UF

Verified User in Food Production

Mid-Market (51-1000 emp.)

6/21/2017

"Easy to use for both guests and staff. "

4/5

What do you like best about Smartwaiver?

You don't need to have a lot of knowledge about computer to use it. Really easy to train staff how to use it.

Save lots of paper and easy to save waivers for your records. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

You have a short time to save your waivers from the email. Review collected by and hosted on G2.com.

MM

Mark M.

President

Information Technology and Services

Small-Business (50 or fewer emp.)

7/28/2016

"Smartwaiver is a smart choice for easy contracts. "

5/5

What do you like best about Smartwaiver?

Integrated solution is fast and very clean GUI Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

Pricing is higher than other options we have tested. Review collected by and hosted on G2.com.

BC

Ben C.

Director of Fun

Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

4/1/2016

"Smartwaiver is a great platform for replacing paper waivers."

4.5/5

What do you like best about Smartwaiver?

Ease of use both for guests and internal staff, simple to create new waivers, integrated with Rezdy tour booking software. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

It would be nice if we could search for waivers using any information field in the waiver. Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

Going paperless with our waivers has saved paper, employee time and storage space. Waivers are easily accessible via computer or other device. If a parent forgot to sign a waiver for their child, it is easy to call them and ask them to submit one online. Much more convenient than having to print, sign and fax a paper waiver. More secure than paper waivers as well. Review collected by and hosted on G2.com.

RF

Rob F.

Director

Recreational Facilities and Services

Small-Business (50 or fewer emp.)

2/4/2016

"Love when my customers use our SmartWaiver online! Saves Time and Paper"

4/5

What do you like best about Smartwaiver?

Don't have to print anything out! Check them off and I'm done. Excited about the integration with my reservation system. Remote access so that customers and guardians can get this done before they arrive at our location. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

Not everyone uses it and we still have to offer the paper option. I expect more customers to take advantage of this once integration with my reservation system is complete. Signing with a mouse, but it works. Review collected by and hosted on G2.com.

BK

Beau K.

Sales & Marketing

Fine Art

Small-Business (50 or fewer emp.)

2/18/2016

"Fantastic! Using Smartwaiver since 2013"

5/5

What do you like best about Smartwaiver?

Smartwaiver is by far the EASIEST and BEST online waiver system out there. The company is supportive and always on hand to help out with any quick adjustments. Clients will spend 5 minutes at most signing these online waivers. Easy, easy, easy!!!! Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

I haven't had any real major issues gone wrong with Smarwaiver. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/20/2015

"Mediocre product, terrible support."

0/5

What do you like best about Smartwaiver?

Reasonably easy interface to set up a basic waiver for those not technically inclined. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

No real customer support whatsoever. Either an unwillingness or general inability to implement additional features for users. Replies from support always ended in dodging the request or downplaying it's importance before ultimately going silent.

They also recently had an outage of their services for a full day (entire website unreachable) which disrupted many businesses that relied on their service. They only offered the cost of their service for the outage time as compensation. Review collected by and hosted on G2.com.

Recommendations to others considering Smartwaiver:

If your use case is simple and you have a very strict deadline, this may be the product for you.

If you need reliability, performance, support or future flexibility, I would strongly caution against trying to use them with your system. Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

We wanted an off-the-shelf way to allow users to digitally sign waivers and then have that funnel into our system for record keeping.

Given our wasted time going back and forth with smartwaiver and the extra work-arounds we've had to implement to account for deficiencies in their system, we've realized no benefits vs just implementing the entire system in-house.

Right now, it's a sunk cost and we're going to move forward with developing our own alternative. Review collected by and hosted on G2.com.

AS

Verified User in Sports

Small-Business (50 or fewer emp.)

1/26/2016

"LOVE THIS SERVICE"

5/5

What do you like best about Smartwaiver?

I have all of my waivers online - no paper! Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

I am still unsure how to upload data to business contact list, but working on it. Review collected by and hosted on G2.com.

MW

Michael W.

Interim Board Member

Internet

Small-Business (50 or fewer emp.)

1/26/2016

"Happily Using Since 2012!"

5/5

What do you like best about Smartwaiver?

Easy to set up, use and update our waivers. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

Lacks integration with our web browser of choice. Review collected by and hosted on G2.com.

UP

Verified User in Publishing

Mid-Market (51-1000 emp.)

1/26/2016

"SmartWaiver makes our business more efficient"

5/5

What do you like best about Smartwaiver?

No more scanning paper waivers, losing paper waivers, storing paper waivers, sorting through paperwaivers. Everything is searchable and we can export e-mail addresses for marketing purposes afterwards. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

I'd love for them to integrate with Emma. Review collected by and hosted on G2.com.

US

Verified User in Sports

Small-Business (50 or fewer emp.)

5/28/2015

"Customer service"

0/5

What do you like best about Smartwaiver?

Appearance and easily navigated by customers Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

Customer service is awful. No regard with what their customer is looking for. Review collected by and hosted on G2.com.