[ Smartsupp Reviews ](https://www.g2.com/products/smartsupp/reviews) [ Smartsupp Reviews ](https://www.g2.com/products/smartsupp/reviews) # Smartsupp Features ##### ## Communication (3) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. In-App Messaging Allows for live chat to be enabled within the app for customer help. Show More ##### ## Internal Use (3) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Team Inbox Provides a central location for help requests, helping employees respond sooner. Show More ##### ## Messenger (4) Sequencing Mapped-out responses for conversations. AI Artificial intelligence (AI) and chatbot involvement. Live Chat Live human component of conversations. Customization Interface Quality of interface for designing and customizing conversation maps. Show More ##### ## Channels (5) Social Media Conversations enacted over social media. Website Conversations enacted through embedding or pop-ups on websites. Text Message (SMS) Conversations enacted through text message (SMS). Voice Assistants Conversations enacted through voice assistants. Other Conversations enacted through other channels. Show More ##### ## Customers (5) Targeting Overall quality of customer targeting based on needs or situations. Profiles Creation and modification of customer profiles based on conversations. Analytics Reporting based around specific and overall conversation results. Lead Gathering Capture and organization of leads from conversations. Sales Conversion Success rate of conversations leading to customer purchases. Show More ##### ## Responses (4) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Show More ##### ## Platform (7) Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Show More ##### ## Customer Support (3) Text Is able to process inquiries submitted by text data from live chat, email, or SMS Speech Comprehends human speech and can transcribe it to text for processing Knowledge Base The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries Show More ##### ## Automation (3) Ticket Resolution The platform is able to automatically determine how to resolve help tickets without assistance by human agents Customization The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence Intelligent Routing When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to Show More ##### ## Artificial Intelligence (3) Learning The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses Language Multilingual capabilities allow the AI to process inquiries from many languages Conversational AI The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers Show More ##### ## Generative AI (1) AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - Conversational Marketing (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,908) ](https://www.g2.com/products/tidio/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,890) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/smartsupp/competitors/alternatives) Smartsupp Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5(202) [ Compare Now ](https://www.g2.com/compare/smartsupp-vs-tawk-to) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") Tidio 4.6/5(1,908) [ Compare Now ](https://www.g2.com/compare/smartsupp-vs-tidio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-smartsupp) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ Chatbots ](https://www.g2.com/categories/chatbots) [ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation) Show More ##### Explore More [ Best software for real-time knowledge base updates ](https://www.g2.com/discussions/best-software-for-real-time-knowledge-base-updates)[ Which desktop publishing software is most trusted by marketing managers at B2B SaaS and professional services companies, based on user reviews? ](https://www.g2.com/discussions/which-desktop-publishing-software-is-most-trusted-by-marketing-managers-at-b2b-saas-and-professional-services-companies-based-on-user-reviews)[ What is the easiest software for creating and managing work instructions for factory floor teams where the workers are not particularly tech-savvy? ](https://www.g2.com/discussions/what-is-the-easiest-software-for-creating-and-managing-work-instructions-for-factory-floor-teams-where-the-workers-are-not-particularly-tech-savvy) [ Demand Side Platforms ](https://www.g2.com/discussions/researching-demand-side-platforms-help-needed)[ What is the best booking tool for multi-location office spaces? ](https://www.g2.com/discussions/what-is-the-best-booking-tool-for-multi-location-office-spaces)[ Pros and Cons Details ](https://www.g2.com/products/smartsupp/reviews?qs=pros-and-cons) Show More [ Best software for real-time knowledge base updates ](https://www.g2.com/discussions/best-software-for-real-time-knowledge-base-updates)[ Which desktop publishing software is most trusted by marketing managers at B2B SaaS and professional services companies, based on user reviews? ](https://www.g2.com/discussions/which-desktop-publishing-software-is-most-trusted-by-marketing-managers-at-b2b-saas-and-professional-services-companies-based-on-user-reviews)[ What is the easiest software for creating and managing work instructions for factory floor teams where the workers are not particularly tech-savvy? ](https://www.g2.com/discussions/what-is-the-easiest-software-for-creating-and-managing-work-instructions-for-factory-floor-teams-where-the-workers-are-not-particularly-tech-savvy) [ Demand Side Platforms ](https://www.g2.com/discussions/researching-demand-side-platforms-help-needed)[ What is the best booking tool for multi-location office spaces? ](https://www.g2.com/discussions/what-is-the-best-booking-tool-for-multi-location-office-spaces)[ Pros and Cons Details ](https://www.g2.com/products/smartsupp/reviews?qs=pros-and-cons)