Pretty easy to use and has done a good job of handling customer inquiries. It's a little bit limited in scale (only allows for 5 conversation topics and then 5 subtopics), but for the price, it's been a good option for us. Easy to implement and integrate with Wordpress. Review collected by and hosted on G2.com.

Customer support has been a bit slow. They have helped resolve a couple of issues for us, but response times are slower than I would have hoped and are ironically mostly handled through email. Review collected by and hosted on G2.com.

Ai assistant. Neat user experience. Simple design Review collected by and hosted on G2.com.

Nothing at all for the now. I'm still using it Review collected by and hosted on G2.com.

wide variety of useful features

great customization possibilities

smooth operation so far Review collected by and hosted on G2.com.

internal database of emojis and special characters would be helpful Review collected by and hosted on G2.com.

Smartsupp seems like a clear, clean and Straight Forward system to use with create versatility and able to help improve online sales. Integration into our website was seamless and it was fully customisable. Review collected by and hosted on G2.com.

To soon to say yet. might be nice to have a follow up phone call to see how i can get the best out of there software. Review collected by and hosted on G2.com.

I enjoyed the live visitor Feature they have on and the A.I interface is very good with offline chat with customers; looking forward for the Live Typing Feature where I see what customers is typing. Review collected by and hosted on G2.com.

Nothing at the moment Still exploring the platform Review collected by and hosted on G2.com.

The concept it’s usefulness in everyday sutuation. Review collected by and hosted on G2.com.

Nothing much to say right about now until familiarising. Review collected by and hosted on G2.com.

Smartsupp is incredibly easy to integrate and use, both for website visitors and for the support team. The intuitive interface, real-time visitor tracking, and the ability to see what users are doing on the site make it a powerful tool for improving customer service. I especially appreciate the video recordings feature—it helps us understand user behavior and optimize our website accordingly. The mobile app is also a great bonus, allowing us to respond to customers on the go. Review collected by and hosted on G2.com.

While the free version is generous, some of the more advanced features are locked behind paid plans, which might be limiting for smaller businesses. Additionally, the chatbot customization could be more flexible to allow for more complex scenarios. Review collected by and hosted on G2.com.

The app is very easy to implement on the website and integrate with email. Review collected by and hosted on G2.com.

I am not very convinced about the AI assistant so far Review collected by and hosted on G2.com.

I really liked the way i can customize pretty much everything in the app, its pricing is really fair and on point, the approach to customer support is taken to a different level with their services. I use it really often and it never lets me down. Really ease to integrate btw and easy to use. Review collected by and hosted on G2.com.

Nothing comes to my mind so far, but maybe the missing support contact details. Review collected by and hosted on G2.com.

Todo, it is a perfect app to keep track of web visits and interact with your customers!!! Review collected by and hosted on G2.com.

Simplicity, ease of use, undoubtedly highly recommended Review collected by and hosted on G2.com.