What I like most about Smartsupp is how easy it is to use and integrate with my online store. The live chat widget looks modern and professional, and it helps me communicate with customers in real time. I also appreciate the visitor recording feature, which allows me to understand customer behavior and improve conversions. The setup process was quick, and the dashboard is intuitive even for non-technical users. Review collected by and hosted on G2.com.

Sometimes the notifications don’t appear instantly, and there can be a short delay before a new message pops up. Review collected by and hosted on G2.com.

What I like best about Smartsupp is how seamlessly it allows me to interact with visitors in real time, while also giving me full insight into their behavior on the site.

I use the live chat feature daily, and it works flawlessly – fast, reliable, and easy to manage.

What I find most valuable, though, is being able to see exactly which pages users visit and how they navigate through the site.

Combined with the smart automatic messages and chatbot options, Smartsupp helps me offer fast, personalized support and really understand what my customers are looking for. Review collected by and hosted on G2.com.

Honestly, there’s nothing major I dislike about Smartsupp.

So far, it has worked smoothly for everything I need — from live chat to visitor tracking.

If I had to mention something, maybe just small interface improvements or new chatbot features over time, but nothing critical. Overall, I’m really satisfied. Review collected by and hosted on G2.com.

What I like most about Smartsupp is its simplicity and clarity. The interface is very intuitive, allowing every team member to quickly get oriented. I also appreciate the ability to track visitor behavior in real-time, which helps us better understand customer needs and respond to them more effectively.

A big plus is the mobile app, which allows us to have communication with clients always at hand. The integration with the website was quick and seamless, and the support from Smartsupp is always fast and willing.

Overall, I rate Smartsupp as an excellent tool that has improved our communication with customers and contributed to greater client satisfaction. Review collected by and hosted on G2.com.

I have nothing to criticize – for me, it is an excellent tool in every aspect. Review collected by and hosted on G2.com.

quick contact with the customer, time saving Review collected by and hosted on G2.com.

I would welcome sending notifications to email. Review collected by and hosted on G2.com.

Everything is great in this app. Better connection with clients Review collected by and hosted on G2.com.

Nothing, I love this app. This app help me so many times Review collected by and hosted on G2.com.

The setup was straightforward, and after just a few days, we noticed how positively our customers reacted to the chat feature. We particularly like the ability to automatically show or hide the chat depending on opening hours or availability. The real-time interaction helps us respond to questions more quickly and potentially close more sales. Review collected by and hosted on G2.com.

So far, we have not identified any significant disadvantages. Review collected by and hosted on G2.com.

fast chat with the clients and new customers Review collected by and hosted on G2.com.

high costs this is only dislike about smartsupp Review collected by and hosted on G2.com.

Smartsupp has made it easier for our customers to communicate with us at anytime of the day. It is very user friendly and easy to setup. Our customers are able to leave their email for us to contact them later when we are offline which has made us increase sales. Review collected by and hosted on G2.com.

However, the only downside they can improve on is to enable us to reply to a particular text from a customer and not just reply as a regular message. Review collected by and hosted on G2.com.

Easy to configure, simple to integrate with your site. Review collected by and hosted on G2.com.

Little bit a price, because when u start your ecommerce its not that easy to pay. Review collected by and hosted on G2.com.

A great tool for communication and organisation, combining ease of use with advanced features. This allows us to respond quickly to customer enquiries, keep track of what they are viewing, and address them accordingly.It helps us collect feedback and track customers in real time. Review collected by and hosted on G2.com.

So far, I haven't encountered any shortcomings. Everything works reliably, the interface is clear, and the tool does exactly what I expect it to do. I'm satisfied. 😊 Review collected by and hosted on G2.com.