I find Smartsupp's live chat feature very easy to install and good to use. I also appreciate the AI chatbots, which help customers find the best product. The video recording sessions and the ability to track visitor behavior stand out to me. I enjoy the multi-channel support through WhatsApp and Messenger, along with the deep customization options. Review collected by and hosted on G2.com.

Human agent workflow could be improved, training AI continuously, create engaging welcome messages, seamless human handover Review collected by and hosted on G2.com.

I currently use Smartsupp as a live chat solution for our website, and I really like its modern look and fair pricing. It offers a single price point with basic yet sufficient features, without unnecessary additional costs. Unlike other live chat solutions that charge expensive plans, such as $20 per support agent, Smartsupp provides unlimited agents on all plans. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

Adding a feature for voice calls with support agents would be really good for some additional costs maybe. Review collected by and hosted on G2.com.

Installation and configuration are straightforward. The main benefit is that the Mira AI assistant functions flawlessly. Its responses are highly relevant, making it an excellent tool for saving time in support tasks! Review collected by and hosted on G2.com.

The interface requires a bit of time to get used to. As a beginner, I found that both the Mira AI and Real Chat interfaces demanded some mental effort to understand, but with some patience, I was able to start figuring things out. Review collected by and hosted on G2.com.

✅ Easy to set up and use: Smartsupp integrates seamlessly with most e-commerce platforms and websites. The user interface is clean and beginner-friendly.

✅ Powerful features: Includes live chat, automated chatbots for handling common queries, visitor tracking, and even video recordings that show how users navigate your site.

✅ Affordable plans: Suitable for small to medium businesses, with a free option and reasonably priced paid tiers.

✅ Mobile app: Lets you chat with customers on the go, so you never miss an opportunity.

✅ Multilingual support: Useful for global businesses looking to serve customers in different languages. Review collected by and hosted on G2.com.

🚩 Limited advanced automation: While the chatbot builder is solid, it may lack some of the sophisticated flows that higher-end platforms offer.

🚩 Customization constraints: Some users may find design and layout options for the chat widget somewhat basic.

🚩 Reports could be deeper: It is not possible to view the visit history after the visitor logs out. Review collected by and hosted on G2.com.

Combination of chat, whatsapp and email. Price is quite low. Review collected by and hosted on G2.com.

I'm missing onboarding tutorial. I'm quite lost in UI, it might take some time to getting know it. Review collected by and hosted on G2.com.

Very user friendly and automated chat options Review collected by and hosted on G2.com.

Not much posibility with the design of the chat button Review collected by and hosted on G2.com.

Seems easy to use, has many useful automated message routines Review collected by and hosted on G2.com.

Only has interface in English, so far at least. Review collected by and hosted on G2.com.

I like Mira AI the most. It's truly amazing. It does a fantastic job of suggesting products based on the parameters you specify. Review collected by and hosted on G2.com.

Despite all this, the price is high, cheaper packages will encourage more expansion Review collected by and hosted on G2.com.

In particular, the Mira AI feature seems extremely useful, as it helps automate responses and makes customer support more efficient. I also really like the option of automatic welcome messages, which is a great way to engage visitors right from the start and encourage them to start a conversation. Review collected by and hosted on G2.com.

Unfortunately, in Mira AI you cannot directly correct its replies so that it learns from those edits – instead, you have to add exact response patterns for specific questions, which takes more time.

On the mobile app, messages often arrive with a delay, and sometimes they are delivered twice instead of once. Another issue is that Mira, with the 5-second delay, is not able to pick up the customer’s previous question automatically – the question needs to be repeated again, which reduces efficiency. Review collected by and hosted on G2.com.

The interface is quite intuitive, although I am still discovering and exploring it little by little. Review collected by and hosted on G2.com.

I still need training to be able to use its full potential. Review collected by and hosted on G2.com.