It makes work easier, MiraAI is at a high level. It responds better than a live operator. Review collected by and hosted on G2.com.

The setup is simple and if you don't know something, you can ask MiraAI on the website. They will explain everything clearly. And most importantly, with great patience. Review collected by and hosted on G2.com.

I like how Smartsupp notifies me of chats even when I'm not online, so I get alerts and notifications about various chats when I come on. It's actually good for connecting with fans on my website. Smartsupp helps me know that there are customers on my website, which is encouraging and makes me feel like my website is busy. Review collected by and hosted on G2.com.

I think Smartsupp should be free for everybody, not just a limited trial. The setup wasn't easy; I had to use YouTube to learn how to connect it. Review collected by and hosted on G2.com.

Clear, straightforward dashboard, also suitable for beginners and small businesses in the field of chatbot/AI bot. Many functionalities and setup options without overwhelming. The implementation was simple. Very good own chatbot for questions about the dashboard. Fast and very good customer service for problems and questions. Very easy integration via WordPress plugin. Review collected by and hosted on G2.com.

The websites for training the AI bot are severely limited in number. Review collected by and hosted on G2.com.

Integration with analytics – the ability to track where visitors came from, how they navigate the website, and what interests them, helps to respond more intelligently and quickly. Review collected by and hosted on G2.com.

I haven't come across anything essential that I miss yet. Review collected by and hosted on G2.com.

What I like best about Smartsupp is how simple it is to set up and customize the chat widget so it matches our store’s style. I also appreciate the virtual assistant feature, which helps answer customer questions automatically and saves us a lot of time. Review collected by and hosted on G2.com.

What I dislike about Smartsupp is that the pricing can be a bit unclear. When registering, I could choose a free plan, but now that my demo version is about to expire, I can’t find this option anymore. It leaves me unsure whether my account will continue on the basic free features or be suspended completely. Review collected by and hosted on G2.com.

Ease of use — from the moment you implement the code on your website, you can start serving customers right away. The interface is intuitive, and configuring the AI assistant is very simple. Review collected by and hosted on G2.com.

No personalization of email handling. You can’t set a personalized—or any—signature, and the messages are sent with poor formatting. It’s easy to connect email inboxes, but from the end customer’s perspective, the appearance of the emails is terrible. Review collected by and hosted on G2.com.

I’m able to answer my customers questions and help them resolve their issues. Review collected by and hosted on G2.com.

It was a little hard to figure out how to use the app at first Review collected by and hosted on G2.com.

So far, great satisfaction, another way to acquire clients. Very beneficial AI Chatbot. Review collected by and hosted on G2.com.

So far, nothing that doesn't suit us. Everything works well, a very user-friendly application. Review collected by and hosted on G2.com.

Smartsupp is easy to set up and straightforward to use. It helps us stay in touch with website visitors in real time and keep conversations organized within the team. The interface is clear and makes it simple to follow up on incoming messages. Review collected by and hosted on G2.com.

Some features could be a little more flexible, and it can sometimes take a moment to find the right setting. A few parts of the workflow could also be smoother, especially when multiple people are involved and you’re trying to coordinate. Overall, it works well, but there’s still room for a few small improvements. Review collected by and hosted on G2.com.

Its ease of use and quick setup. Smartsupp is very intuitive, allowing us to start chatting with website visitors almost immediately, without complex configuration. The real-time chat and basic automation features help us respond faster and improve initial contact with potential leads. Review collected by and hosted on G2.com.

Some advanced features and integrations are limited in the lower plans. For more complex automation or CRM integration, you quickly need to move to higher tiers. Review collected by and hosted on G2.com.