--- title: Smartsupp Reviews meta\_title: 'Smartsupp Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1050 reviews by the users' company size, role or industry to find out how Smartsupp works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1050 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Smartsupp Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms. [(108 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678040&qs=pros-and-cons#reviews) Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze. [(68 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1677731&qs=pros-and-cons#reviews) Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement. [(63 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678648&qs=pros-and-cons#reviews) Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices. [(62 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1679603&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience. [(51 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1676917&qs=pros-and-cons#reviews) Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility. [(29 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678274&qs=pros-and-cons#reviews) Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction. [(21 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678838&qs=pros-and-cons#reviews) Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance. [(19 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1679586&qs=pros-and-cons#reviews) Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp. [(16 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1679855&qs=pros-and-cons#reviews) Users find the **chat management lacking** , struggling with limited message editing and poor support communication. [(10 mentions)](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678307&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Smartsupp ##### 1. Ease of Use Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms. [ See 108 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678040&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Simple tool for team-based live chat with website visitors" What do you like about Smartsupp? Smartsupp is easy to set up and straightforward to use. It helps us stay in touch with website visitors in real time and keep conversations organized ![Cosmin Adrian T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cosmin Adrian T.") CT Cosmin Adrian T. Small-Business (50 or fewer emp.) 4.0/5 "Smartsupp seems to be a good choice for my first chatbot" What do you like about Smartsupp? Seems easy to use, has many useful automated message routines ##### 2. Easy Setup Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze. [ See 68 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1677731&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Simple tool for team-based live chat with website visitors" What do you like about Smartsupp? Smartsupp is easy to set up and straightforward to use. It helps us stay in touch with website visitors in real time and keep conversations organized ![Pavel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel V.") PV Pavel V. Small-Business (50 or fewer emp.) 4.0/5 "Smartsupp: Easy Setup, Clear Interface, and Real-Time Visitor Insights" What do you like about Smartsupp? What I like most about Smartsupp is its ease of use, quick setup, and clear interface. I appreciate the ability to communicate with visitors instantly ##### 3. Helpful Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement. [ See 63 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678648&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Simple tool for team-based live chat with website visitors" What do you like about Smartsupp? Smartsupp is easy to set up and straightforward to use. It helps us stay in touch with website visitors in real time and keep conversations organized ![Pavel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel V.") PV Pavel V. Small-Business (50 or fewer emp.) 4.0/5 "Smartsupp: Easy Setup, Clear Interface, and Real-Time Visitor Insights" What do you like about Smartsupp? What I like most about Smartsupp is its ease of use, quick setup, and clear interface. I appreciate the ability to communicate with visitors instantly ##### 4. Features Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices. [ See 62 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1679603&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Simple tool for team-based live chat with website visitors" What do you like about Smartsupp? Smartsupp is easy to set up and straightforward to use. It helps us stay in touch with website visitors in real time and keep conversations organized BP Blessed P. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Automation with Multilingual Excellence" What do you like about Smartsupp? I use Smartsupp to automate our customer support with its AI chatbot and email capabilities. It's significantly improved our customer communications b ##### 5. Intuitive Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience. [ See 51 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1676917&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Simple tool for team-based live chat with website visitors" What do you like about Smartsupp? Smartsupp is easy to set up and straightforward to use. It helps us stay in touch with website visitors in real time and keep conversations organized AC Adrian C. Small-Business (50 or fewer emp.) 5.0/5 "Simple and reliable live chat solution" What do you like about Smartsupp? Its ease of use and quick setup. Smartsupp is very intuitive, allowing us to start chatting with website visitors almost immediately, without complex ### 5 Cons or Disadvantages of Smartsupp ##### 1. Expensive Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility. [ See 29 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678274&qs=pros-and-cons#reviews) See Related User Reviews AC Adrian C. Small-Business (50 or fewer emp.) 5.0/5 "Simple and reliable live chat solution" What do you dislike about Smartsupp? Some advanced features and integrations are limited in the lower plans. For more complex automation or CRM integration, you quickly need to move to hi ![Maciej M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maciej M.") MM Maciej M. Small-Business (50 or fewer emp.) 4.5/5 "Easy to Configure and Get Started" What do you dislike about Smartsupp? Little bit a price, because when u start your ecommerce its not that easy to pay. ##### 2. Cost Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction. [ See 21 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678838&qs=pros-and-cons#reviews) See Related User Reviews ![Maciej M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maciej M.") MM Maciej M. Small-Business (50 or fewer emp.) 4.5/5 "Easy to Configure and Get Started" What do you dislike about Smartsupp? Little bit a price, because when u start your ecommerce its not that easy to pay. MW Michał W. Small-Business (50 or fewer emp.) 5.0/5 "Mira AI Delivers Spot-On Product Recommendations" What do you dislike about Smartsupp? Despite all this, the price is high, cheaper packages will encourage more expansion ##### 3. AI Limitations Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance. [ See 19 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1679586&qs=pros-and-cons#reviews) See Related User Reviews ![Pavel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel V.") PV Pavel V. Small-Business (50 or fewer emp.) 4.0/5 "Smartsupp: Easy Setup, Clear Interface, and Real-Time Visitor Insights" What do you dislike about Smartsupp? What I dislike most is the limitation of features in the lower plans and the occasional lack of clarity in the conversation history. I would also welc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy Website Setup and Smooth Email Integration" What do you dislike about Smartsupp? I am not very convinced about the AI assistant so far ##### 4. Missing Features Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp. [ See 16 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1679855&qs=pros-and-cons#reviews) See Related User Reviews ![Pavel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel V.") PV Pavel V. Small-Business (50 or fewer emp.) 4.0/5 "Smartsupp: Easy Setup, Clear Interface, and Real-Time Visitor Insights" What do you dislike about Smartsupp? What I dislike most is the limitation of features in the lower plans and the occasional lack of clarity in the conversation history. I would also welc AC Adrian C. Small-Business (50 or fewer emp.) 5.0/5 "Simple and reliable live chat solution" What do you dislike about Smartsupp? Some advanced features and integrations are limited in the lower plans. For more complex automation or CRM integration, you quickly need to move to hi ##### 5. Chat Management Users find the **chat management lacking** , struggling with limited message editing and poor support communication. [ See 10 mentions ](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678307&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Room for improvement" What do you dislike about Smartsupp? Can’t edit a message, can’t reply to a message in a chat (tag, reply). ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great App for Websites Owner" What do you dislike about Smartsupp? They limit the chat option instead, if it is possible to chat with live visitors without necessary to wait for the Chatbot to be active. ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/smartsupp/competitors/alternatives) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 9/2/2025 "Smartsupp looks very promising." 5/5 What do you like best about Smartsupp? In particular, the Mira AI feature seems extremely useful, as it helps automate responses and makes customer support more efficient. I also really like the option of automatic welcome messages, which is a great way to engage visitors right from the start and encourage them to start a conversation. Review collected by and hosted on G2.com. What do you dislike about Smartsupp? Unfortunately, in Mira AI you cannot directly correct its replies so that it learns from those edits – instead, you have to add exact response patterns for specific questions, which takes more time. On the mobile app, messages often arrive with a delay, and sometimes they are delivered twice instead of once. Another issue is that Mira, with the 5-second delay, is not able to pick up the customer’s previous question automatically – the question needs to be repeated again, which reduces efficiency. Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? I especially appreciate that the chat can automatically answer frequently asked questions, so I don’t have to waste time replying to them myself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 4/15/2026 "Intuitive and easy-to-explore interface and a high time saving in customer service" 4.5/5 What do you like best about Smartsupp? The interface is quite intuitive, although I am still discovering and exploring it little by little. Review collected by and hosted on G2.com. What do you dislike about Smartsupp? I still need training to be able to use its full potential. Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? The customer service is very good and, when you can automate it, it will be impressive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated KS Krystian S. ceo Small-Business (50 or fewer emp.) 10/14/2025 "Easy Integration and Modern Live Chat, but Notification Delays" 5/5 What do you like best about Smartsupp? What I like most about Smartsupp is how easy it is to use and integrate with my online store. The live chat widget looks modern and professional, and it helps me communicate with customers in real time. I also appreciate the visitor recording feature, which allows me to understand customer behavior and improve conversions. The setup process was quick, and the dashboard is intuitive even for non-technical users. Review collected by and hosted on G2.com. What do you dislike about Smartsupp? Sometimes the notifications don’t appear instantly, and there can be a short delay before a new message pops up. Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? Easier communication with customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 6/16/2025 Guest users or non-business users of the software, not included in G2 scores. "Easy to use and highly effective in a work environment" 5/5 What do you like best about Smartsupp? What I like best about Smartsupp is how seamlessly it allows me to interact with visitors in real time, while also giving me full insight into their behavior on the site. I use the live chat feature daily, and it works flawlessly – fast, reliable, and easy to manage. What I find most valuable, though, is being able to see exactly which pages users visit and how they navigate through the site. Combined with the smart automatic messages and chatbot options, Smartsupp helps me offer fast, personalized support and really understand what my customers are looking for. Review collected by and hosted on G2.com. What do you dislike about Smartsupp? Honestly, there’s nothing major I dislike about Smartsupp. So far, it has worked smoothly for everything I need — from live chat to visitor tracking. If I had to mention something, maybe just small interface improvements or new chatbot features over time, but nothing critical. Overall, I’m really satisfied. Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? Smartsupp helps me solve the problem of delayed communication with website visitors. Instead of waiting for emails or missed messages, I can respond instantly through live chat and keep potential customers engaged. It also solves the challenge of not knowing how users interact with my site — thanks to visitor tracking and chat history, I can see exactly where they get stuck or lose interest. As a result, I offer faster support, increase conversions, and provide a more personal, helpful experience for each visitor. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Levio T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Levio T.") LT Levio T. Dispatcher, operator Small-Business (50 or fewer emp.) 8/29/2025 "Simply perfect" 5/5 What do you like best about Smartsupp? What I like most about Smartsupp is its simplicity and clarity. The interface is very intuitive, allowing every team member to quickly get oriented. I also appreciate the ability to track visitor behavior in real-time, which helps us better understand customer needs and respond to them more effectively. A big plus is the mobile app, which allows us to have communication with clients always at hand. The integration with the website was quick and seamless, and the support from Smartsupp is always fast and willing. Overall, I rate Smartsupp as an excellent tool that has improved our communication with customers and contributed to greater client satisfaction. Review collected by and hosted on G2.com. What do you dislike about Smartsupp? I have nothing to criticize – for me, it is an excellent tool in every aspect. Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? Smartsupp helped us solve the problem of communication with customers on the web – previously many left without an answer, today they receive an immediate response either through live chat or chatbot. A great benefit is also that we can see the behavior of visitors and better understand their needs. Thanks to this, customer satisfaction and the number of orders have increased. We also appreciate the clear interface and mobile application, which allows us to respond from anywhere. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") GA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 5/19/2026 Guest users or non-business users of the software, not included in G2 scores. "useful new application" 4.5/5 What do you like best about Smartsupp? quick contact with the customer, time saving Review collected by and hosted on G2.com. What do you dislike about Smartsupp? I would welcome sending notifications to email. Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? customer inquiries about products, on the product offer Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") GL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 5/4/2026 Guest users or non-business users of the software, not included in G2 scores. "Everything Is Great—Stronger Client Connections Every Time" 5/5 What do you like best about Smartsupp? Everything is great in this app. Better connection with clients Review collected by and hosted on G2.com. What do you dislike about Smartsupp? Nothing, I love this app. This app help me so many times Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? Find new clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Martin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin O.") MO Martin O. E-Commerce Business Developer Small-Business (50 or fewer emp.) 8/14/2025 "Smartsupp brings us closer to our customers" 5/5 What do you like best about Smartsupp? The setup was straightforward, and after just a few days, we noticed how positively our customers reacted to the chat feature. We particularly like the ability to automatically show or hide the chat depending on opening hours or availability. The real-time interaction helps us respond to questions more quickly and potentially close more sales. Review collected by and hosted on G2.com. What do you dislike about Smartsupp? So far, we have not identified any significant disadvantages. Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? Before Smartsupp, we could often only answer customer inquiries via email, which led to delays and sometimes to abandoned purchases. With Smartsupp, we can respond directly in the shop in real-time, which not only improves the shopping experience but also increases the likelihood that customers will complete their purchase. The ability to provide automated responses outside of business hours ensures that no inquiry goes unanswered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated MD Mehmet Ali D. business development Small-Business (50 or fewer emp.) 3/2/2026 "Fast Client Chat That Delivers" 5/5 What do you like best about Smartsupp? fast chat with the clients and new customers Review collected by and hosted on G2.com. What do you dislike about Smartsupp? high costs this is only dislike about smartsupp Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? short questions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AA Aaron A. Sales Small-Business (50 or fewer emp.) 9/16/2025 "Great Application" 3.5/5 What do you like best about Smartsupp? Smartsupp has made it easier for our customers to communicate with us at anytime of the day. It is very user friendly and easy to setup. Our customers are able to leave their email for us to contact them later when we are offline which has made us increase sales. Review collected by and hosted on G2.com. What do you dislike about Smartsupp? However, the only downside they can improve on is to enable us to reply to a particular text from a customer and not just reply as a regular message. Review collected by and hosted on G2.com. What problems is Smartsupp solving and how is that benefiting you? The app has enabled our customers to reach us easily unlike emails where you have to wait for longer response times. Review collected by and hosted on G2.com. 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