--- title: Smartsupp Reviews meta_title: 'Smartsupp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1052 reviews by the users' company size, role or industry to find out how Smartsupp works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1052 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Smartsupp Reviews **Vendor:** Smartsupp **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,052 ## About Smartsupp Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites. ## Smartsupp Pros & Cons **What users like:** - Users find Smartsupp's **ease of use** exceptional, enhancing communication and allowing for seamless integration with various platforms. (108 reviews) - Users appreciate the **easy setup** of Smartsupp, making website integration and configuration a breeze. (68 reviews) - Users appreciate the **helpful automation** features of Smartsupp, enhancing customer support efficiency and engagement. (63 reviews) - Users love the **real-time visitor tracking** and easy-to-use features of Smartsupp across multiple devices. (62 reviews) - Users praise the **intuitive interface** of Smartsupp, enhancing navigation and ensuring a smooth, user-friendly experience. (51 reviews) - Simple (46 reviews) - Customer Support (42 reviews) - User Interface (41 reviews) - Easy Integrations (40 reviews) - Chatbots (36 reviews) **What users dislike:** - Users find the subscription **expensive** , especially for small businesses, and suggest price reductions for better accessibility. (29 reviews) - Users feel that the subscription price is **too high** , suggesting that reducing it could enhance overall satisfaction. (21 reviews) - Users find the **AI limitations** of Smartsupp restrictive, requiring tedious manual input for better chatbot performance. (19 reviews) - Users find **missing features** like limited integrations and slow customer switching frustrating in Smartsupp. (16 reviews) - Users find the **chat management lacking** , struggling with limited message editing and poor support communication. (10 reviews) - Users find Smartsupp's **limited features** on the free plan insufficient for growing business needs and customization options. (10 reviews) - Notification Issues (8 reviews) - Slow Loading (8 reviews) - Limited Customization (7 reviews) - Poor Customer Support (7 reviews) ## Smartsupp Reviews ### 1. Very innovative and clear **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Smartsupp?** More customer friendliness towards our customers **What do you dislike about Smartsupp?** Too few opportunities to work with AI **What problems is Smartsupp solving and how is that benefiting you?** Another possibility for conversation ### 2. Very intuitive to use **Rating:** 4.0/5.0 stars **Reviewed by:** Marta K. | Kierownik działu e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smartsupp?** The most helpful feature in Smartsupp are the chatbots, which encourage customers to make purchases and increase conversion on the site. **What do you dislike about Smartsupp?** At this stage, we don't have any major objections. **What problems is Smartsupp solving and how is that benefiting you?** At the moment, we don't have any issues with smatsupp. ### 3. Smartsupp helps us in contacting our clients **Rating:** 4.0/5.0 stars **Reviewed by:** Piotr W. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Smartsupp?** What I like the most is the ease with which visitors to our online store can contact us and ask us a question. Intuitive panel and ease of management. **What do you dislike about Smartsupp?** What I dislike the most is the limit on conversations; I think it is too small. **What problems is Smartsupp solving and how is that benefiting you?** First of all, it facilitates contact; clients do not have to call us or write emails, they can easily and quickly get in touch with us. This is certainly an additional convenience for them. ### 4. smatsupp **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Smartsupp?** I quite like the simple usability of the application. **What do you dislike about Smartsupp?** human presentation of the smartsupp add-on from 50000 **What problems is Smartsupp solving and how is that benefiting you?** It solves our quick communication with customers, but I would need help with the setup so that we can use the add-on to its full potential. ### 5. Boost your potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Smartsupp?** Implementation and configuration is very easy! Fast learning and adapting! **What do you dislike about Smartsupp?** To this day there were no problems or complaints in any way **What problems is Smartsupp solving and how is that benefiting you?** fast interaction with our customers ### 6. Easy to use chat for both customer and business owner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Smartsupp?** Fast setup, czech localization, no problems so far, mobile app. **What do you dislike about Smartsupp?** We think that customers dont like AI chats and Smartsupp is pushing hard to make us use their AI features, which we do not want. **What problems is Smartsupp solving and how is that benefiting you?** We want to one on one chat with customers and smartsupp works nice ### 7. Simple and intuitive tool worth trying **Rating:** 4.0/5.0 stars **Reviewed by:** Jan K. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Smartsupp?** Easy to deploy, complex but straight to the point and easy to understand settings. Great functionality of automatic messages and chatbots. **What do you dislike about Smartsupp?** Basic pricing seems ok, but overlimit chatbot conversations can get pricey real quick. We do not have bad experience with bots using chatbot yet, but there is no assurance that Smartsupp is protected against them. **What problems is Smartsupp solving and how is that benefiting you?** Without smartsupp, all the smart popups and chatbots would have to be programmed by costly programmer. With smartsupp, we can easily change settings and chatbot behaviour in minutes rather than days or weeks ### 8. Functional and simple **Rating:** 4.0/5.0 stars **Reviewed by:** MARIA B. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Smartsupp?** Its ease of use! I haven't been able to use all of its features yet, but what I have used has seemed easy and intuitive. **What do you dislike about Smartsupp?** At the moment, what I find most difficult is using multiple languages. I will need help to implement it. **What problems is Smartsupp solving and how is that benefiting you?** Direct contact with my clients and potential clients ### 9. Smartsupp's chatbot automation template is impressive, but our visitors rarely use it. **Rating:** 3.5/5.0 stars **Reviewed by:** Jana A. | Company, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Smartsupp?** The best part of Smartsupp is its intuitive chatbot automation template, which makes customer interactions seamless and efficient. The customization options are excellent, allowing us to tailor the chatbot to our specific needs. **What do you dislike about Smartsupp?** We find that our visitors rarely use the chatbot automation template. This might be due to our specific audience preferences or the chatbot's limited visibility on our site. While the template is useful, it sometimes lacks the advanced functionality needed for more complex tasks. As a result, it doesn't play as central a role in our operations as we initially thought it would. **What problems is Smartsupp solving and how is that benefiting you?** The most helpful aspect of Smartsupp is how easy it is to set up and use. The interface is user-friendly, and the integration with our existing systems was smooth and straightforward. Customer support is prompt and effective, ensuring that any issues are resolved quickly. This ease of use and reliable support make it a valuable tool for enhancing customer service. **Official Response from Kateřina Vonášková:** > Jana, thank you so much for your nice review. If you want to discover more about chatbots and to set them up so customers will interact with them, check out our latest webinar which was focused on this: https://www.smartsupp.com/cs/webinare/jak-si-postavit-dokonaleho-chatbota-a-nejvetsi-studie-chatbotu-v-cr/. English version will be online very soon. Have a nice day. Kateřina Smartsupp ### 10. Smartsupp is perfect **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about Smartsupp?** I love everything about Smartsupp, it’s the best. **What do you dislike about Smartsupp?** I really do not dislike anything about smartsupp **What problems is Smartsupp solving and how is that benefiting you?** It help me communicate with my customers ### 11. SmartSupp is easy to use with a good layout as user experience! **Rating:** 4.0/5.0 stars **Reviewed by:** William M. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Smartsupp?** Easy in use with a good user experience! **What do you dislike about Smartsupp?** I want to create multiple companies under one profile. This is a feature that i'll miss. **What problems is Smartsupp solving and how is that benefiting you?** We create a personal chatbot to get faster contact with our visitors ### 12. Excellent **Rating:** 3.5/5.0 stars **Reviewed by:** soufiane B. | Bud's shop, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartsupp?** Chat and all services, I'm really excited to discover more. **What do you dislike about Smartsupp?** Nothing is so good and perfect to start a business. **What problems is Smartsupp solving and how is that benefiting you?** Nothing, all is good in Smartsupp. ### 13. Our communication with clients on the site has significantly improved. **Rating:** 4.0/5.0 stars **Reviewed by:** Martin V. | Manažer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Smartsupp?** Incorporate AI into communication and enable it to answer frequently asked questions. **What do you dislike about Smartsupp?** The support for implementing the service on the web could be improved. **What problems is Smartsupp solving and how is that benefiting you?** Communication with clients ### 14. it used to work better **Rating:** 3.5/5.0 stars **Reviewed by:** piotr k. | producing and e-commerce selning, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2024 **What do you like best about Smartsupp?** interaction visibility online, mobile application **What do you dislike about Smartsupp?** No recorded user sessions that can be replayed later. **What problems is Smartsupp solving and how is that benefiting you?** no session recording, poor customer support ### 15. Simple, efficient, and intuitive tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Smartsupp?** The AI chatbot and live chat for the website. **What do you dislike about Smartsupp?** The basic trial period is too short to have enough time to get everything well in hand. **What problems is Smartsupp solving and how is that benefiting you?** This allows for a direct connection with customers through chat and integrates AI via the chatbot to always respond to customers. ### 16. I like it very much **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Smartsupp?** Simple installation and good translation into German **What do you dislike about Smartsupp?** the XML upload of my products is causing me difficulties, however, automatic crawling of my pages works great **What problems is Smartsupp solving and how is that benefiting you?** AI Chat ### 17. Nice method to communicate with potential customers **Rating:** 3.5/5.0 stars **Reviewed by:** Yixiao C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Smartsupp?** easy to use lots of standard templates easy implementation **What do you dislike about Smartsupp?** the price for the whole package with AI bot chat is too high **What problems is Smartsupp solving and how is that benefiting you?** save time for standard questions ### 18. good Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Smartsupp?** Smartsupp good analitics suuport and customer current page tracking. **What do you dislike about Smartsupp?** how can we send offline msg for customer who leave page **What problems is Smartsupp solving and how is that benefiting you?** tracking support with google analitics ### 19. Customer follow-up **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandre R. | gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Smartsupp?** Know what the client is seeing at the moment **What do you dislike about Smartsupp?** I couldn't get it to work in Portuguese. **What problems is Smartsupp solving and how is that benefiting you?** I couldn't get the client to receive an automatic response in Portuguese. ### 20. Clear and easy to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Armin G. | commercial clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Smartsupp?** Clear and easy to use. Lots of information so that you can use the tool easily. **What do you dislike about Smartsupp?** I can't say at this point. So far everything is working perfectly. **What problems is Smartsupp solving and how is that benefiting you?** direct customer contact ### 21. Fast and smart way how to give advice to your customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Smartsupp?** It is fast way for answering online questions. **What do you dislike about Smartsupp?** Easy implemantation and fast customer support. **What problems is Smartsupp solving and how is that benefiting you?** Additional and more concrete questions for more difficult products. ### 22. Overall great experience so far.. **Rating:** 4.0/5.0 stars **Reviewed by:** Adam J. | Head of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Smartsupp?** We like the automatisations available in smartsupp. **What do you dislike about Smartsupp?** We had some trouble implementing multilingual support. UX for that could be better. **What problems is Smartsupp solving and how is that benefiting you?** Optimalization for cart abandonment ### 23. Easy, smart and efficient tool **Rating:** 4.0/5.0 stars **Reviewed by:** Krzysztof J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Smartsupp?** Accessible user experience. Nice and easy configuration for non IT like myself **What do you dislike about Smartsupp?** The GDPR consents are too short and not fully compliant. **What problems is Smartsupp solving and how is that benefiting you?** Helps me to contact potential customers ### 24. Works as described **Rating:** 4.0/5.0 stars **Reviewed by:** Design G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Smartsupp?** Chatbots are really helpful as well as the whole app **What do you dislike about Smartsupp?** Id would welcome mode design modification options. At least for colours **What problems is Smartsupp solving and how is that benefiting you?** Simply making us look better ### 25. It was easy to edit **Rating:** 4.0/5.0 stars **Reviewed by:** Friederike J. | Fachberaterin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Smartsupp?** Easy operation Good that the answers are already provided Easy to install **What do you dislike about Smartsupp?** one would need the opportunity to try it out at one's side **What problems is Smartsupp solving and how is that benefiting you?** I can thus get in touch with customers in real-time ### 26. Useful and great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Smartsupp?** The practical things it offers and the customization **What do you dislike about Smartsupp?** I don't find anything that can be defined as something unhelpful. **What problems is Smartsupp solving and how is that benefiting you?** Lead generation at most ### 27. Really good piece of software **Rating:** 4.0/5.0 stars **Reviewed by:** Guy B. | Sports Columnist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Smartsupp?** Enjoying contacting with viewers to my site **What do you dislike about Smartsupp?** Mira Ai needs updating please make more adaptable **What problems is Smartsupp solving and how is that benefiting you?** Contacting customers and website viewers ### 28. Overall it was been very easy to set up the chatbot and customise it. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Shipbuilding | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Smartsupp?** - Adherence to GDPR - Easy to set up the chatbot - Customer support and response **What do you dislike about Smartsupp?** - Need more detailed insights for the chatbot. Instead of percentage, we need to see detailed analytics with respect no. of users, clicks and overall flow - Customisation option for the chatbot for example, adding more services/products in the product carousel **What problems is Smartsupp solving and how is that benefiting you?** We needed to automate the chat function on the website along with collecting leads. The chatbot has been easy to set up. ### 29. An easy chatbot to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ruwan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Smartsupp?** Smartsupp dashboard to create the conversation of the chatbot with our customer is really intuitive. This helps a lot in the process of building the chatbot to our needs. **What do you dislike about Smartsupp?** Sadly, smartsupp is not linked to an AI. We have to build responses which are pre-determined and it does not adapt to a specific conversation with users. A user that does not speak in english, will not be able to get an answer. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps my company to build an FAQ chatbot. This helps the users to ask quick questions on processes in our company. **Official Response from Kateřina Vonášková:** > Hello Ruwan, thank you for your feedback. We are really glad that you like our dashboard! When it comes to AI, we have good news for you -> check our Mira AI Shopping Assistant which is coming very soon: https://www.smartsupp.com/mira-ai-shopping-assistant/ Have a nice day, Smartsupp. ### 30. Great Service **Rating:** 3.5/5.0 stars **Reviewed by:** cara g. | Admin Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Smartsupp?** A great way to manage and follow up leads from your website. i strongly recommend Smartsupp **What do you dislike about Smartsupp?** the free version should be open for users to still manage conversations **What problems is Smartsupp solving and how is that benefiting you?** bussiness management through online customer support ### 31. Works nice and easy setup **Rating:** 4.0/5.0 stars **Reviewed by:** Richard v. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Smartsupp?** Easy setup Easy intergration with wordpress **What do you dislike about Smartsupp?** Empty Bot Setup is not easy. Dutch translation is poor **What problems is Smartsupp solving and how is that benefiting you?** Direct contact with no forms on website ### 32. Nice and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Karolina O. | Specjalista ds. sprzedaży i marketingu, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Smartsupp?** I am satisfied, but not everything is clear to me. However, it is much easier to use compared to the competition. **What do you dislike about Smartsupp?** One thing I don't like is that it seems a bit expensive. **What problems is Smartsupp solving and how is that benefiting you?** it's possible to recover abandoned carts, and it helps quickly recommend the best product for the customer. ### 33. Perfect live chat service **Rating:** 4.0/5.0 stars **Reviewed by:** Kim v. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Smartsupp?** I can now successfully answer customer questions and concerns immediately. So far Smartsupp has proven to be a great addition. **What do you dislike about Smartsupp?** The app is not working properly yet. It keeps stalling **What problems is Smartsupp solving and how is that benefiting you?** Questions ### 34. Use chat on the e-shop **Rating:** 4.0/5.0 stars **Reviewed by:** Jana K. | majitel eshopu, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Smartsupp?** Interactive communication that can revitalize an e-shop **What do you dislike about Smartsupp?** Currently, we are having trouble displaying and forwarding communication while "offline" **What problems is Smartsupp solving and how is that benefiting you?** Allows to speed up and simplify communication with e-shop visitors ### 35. Very helpfull Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Mateusz G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Smartsupp?** Quick and easy to install, it operates very smoothly, you can add multiple users, and it encourages customers to contact, especially those who dislike calling. **What do you dislike about Smartsupp?** At the moment, everything is fine; we are in the testing phase and we like everything so far. **What problems is Smartsupp solving and how is that benefiting you?** The application encourages customers who dislike talking on the phone to quickly contact via chat. ### 36. Simple and functional **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Smartsupp?** I like the communication with the customer on the homepage the best. **What do you dislike about Smartsupp?** Nothing, good as it is. I like it! **What problems is Smartsupp solving and how is that benefiting you?** The communication with the customer on the homepage. ### 37. A very helpful chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Ernest M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Smartsupp?** This fabulous chatbot app is very good for having another way to contact customers and solve their doubts without losing them. **What do you dislike about Smartsupp?** There are many users who ignore the chat and close the tab. **What problems is Smartsupp solving and how is that benefiting you?** Let the users use it ### 38. It's a very intuitive and well-suited solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Michał F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Smartsupp?** Ease of integration and implementation on my website and its UI. **What do you dislike about Smartsupp?** Nothing comes to my mind. It might not have been 100% clear to me how plans work but it could have been my oversight. **What problems is Smartsupp solving and how is that benefiting you?** It motives my possible clients to contact me. They're not always eager to use the contact form. ### 39. Simple to setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Smartsupp?** Ease of setup for chat and chat bots. Mobile app is simple and effective. **What do you dislike about Smartsupp?** Better integration with Shopify required to make maximum use. Would also like integration with Klaviyo so that we can auto sync collected contacts with our mailing lists. **What problems is Smartsupp solving and how is that benefiting you?** Helps us to point customers towards resources they might skim over on page. ### 40. Simple installation and operation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Smartsupp?** The application is simple, intuitive. I use it on WordPress, where inserting was a matter of a few minutes. I am still in test mode, but it works great. **What do you dislike about Smartsupp?** I am not aware of any problems so far. We will see after longer use. **What problems is Smartsupp solving and how is that benefiting you?** We are organizing a conference and need to be online for our participants. A super great tool that I would otherwise have to handle over the phone. ### 41. So far Iam happy with the service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Smartsupp?** Automated messages and an opportunity to push the customer to buy products through individual discounts etc. **What do you dislike about Smartsupp?** There is Nothing I dislike so far....... **What problems is Smartsupp solving and how is that benefiting you?** Live Customer care. ### 42. It’s simply just the best I’ve used so far **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Smartsupp?** It has a very easy to use ui and no unnecessary pages **What do you dislike about Smartsupp?** There are no analytics on the recent visitor's history **What problems is Smartsupp solving and how is that benefiting you?** To many to list actually ### 43. Very productive Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Darlington O. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Smartsupp?** It basically gives me all the power to stay connected to clients as they pore through my website. I can easily reach them and they can easily reach me since I get notified from the moment they enter my site. **What do you dislike about Smartsupp?** The fact that the trial period isn't longer. And the fact that the costing and pricing is too high. It's basically unaffordable to non-Americans. **What problems is Smartsupp solving and how is that benefiting you?** Helps serve as a support system for reaching customers. ### 44. Very intuitive and easy to implement chatting system **Rating:** 4.0/5.0 stars **Reviewed by:** Liudas P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Smartsupp?** You can customasi many things on Smartsupp and set everything according to your needs. **What do you dislike about Smartsupp?** Trial perios looks to short. Tried to setup custom welcome messages according to timer, however could not force it working. **What problems is Smartsupp solving and how is that benefiting you?** It allows to communicate with our customers more conveniently from both ends ### 45. Easy and simply **Rating:** 3.5/5.0 stars **Reviewed by:** Mark G. | HVAC Systems, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Smartsupp?** Easy to install and to set options. Interesting are bots **What do you dislike about Smartsupp?** I think prrice should be lower and free time to us - longer **What problems is Smartsupp solving and how is that benefiting you?** Fast online contact with cutomers ### 46. Easy and quick setup with integrations, up and running within hours **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Smartsupp?** the absolute smooth and easy setup of their product. their quick reply when using their support. simple to understand interface, you don't need any instructions or education in order to setup automated messages. **What do you dislike about Smartsupp?** their add-ons on a particular plans is limited. **What problems is Smartsupp solving and how is that benefiting you?** the shared support in box, makes it easier for us to hand over cases during vacations, sickness and absence ### 47. Good tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Smartsupp?** It is a very simple and intuitive tool. **What do you dislike about Smartsupp?** To get the best stocks, the price is too high. **What problems is Smartsupp solving and how is that benefiting you?** We get more contact forms ### 48. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Smartsupp?** The platform is nice and I love the wait it works **What do you dislike about Smartsupp?** Nothing really, all of the information is okay, but sometimes the notifications get inactive **What problems is Smartsupp solving and how is that benefiting you?** None for now. ### 49. Easy setup **Rating:** 3.5/5.0 stars **Reviewed by:** Roman K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Smartsupp?** Easy setup for newbie, streight forward soltution **What do you dislike about Smartsupp?** Customer menu Realy hard to implement customer menu **What problems is Smartsupp solving and how is that benefiting you?** Help our customer car with basic questions ### 50. Good app **Rating:** 3.5/5.0 stars **Reviewed by:** Luigi B. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Smartsupp?** Versatile and user friendly we are interested to learn more in the future **What do you dislike about Smartsupp?** Quite expensive for the se we do as a micro business **What problems is Smartsupp solving and how is that benefiting you?** Trying to catch visitors ## Smartsupp Discussions - [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) - 2 comments, 2 upvotes - [View Smartsupp pricing details and edition comparison](https://www.g2.com/products/smartsupp/reviews?filters%5Bnps_score%5D%5B%5D=4&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+08%3A13%3A39+-0500&secure%5Bsession_id%5D=cfa5c5fd-494f-47b6-b173-0b7f645be805&secure%5Btoken%5D=1c1d4e648dc6de86d41388a920918e473ccd29d33579800b1337618c30eaf29f&format=llm_user) ## Smartsupp Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hi Marley](https://www.g2.com/products/hi-marley/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## Smartsupp Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Responses** - Customization - Control - Route To Human - Menu bars **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - Generative AI **Communication** - Pop-up Chat - Notifications - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates ** Internal Use** - Customization - Conversation Archiving - Team Inbox **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top Smartsupp Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)