---
title: SmartSuite Reviews
meta_title: 'SmartSuite Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 44 reviews by the users' company size, role or industry to
  find out how SmartSuite works for a business like yours.
aggregate_rating:
  rating_value: 4.9
  review_count: 44
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Project, Portfolio & Program Management
  url: https://www.g2.com/categories/project-portfolio-program-management
---

# SmartSuite Reviews
**Vendor:** SmartSuite  
**Category:** [Work Management Software](https://www.g2.com/categories/work-management)  
**Average Rating:** 4.9/5.0  
**Total Reviews:** 44
## About SmartSuite
SmartSuite is an AI-powered Work Operating System (Work OS) — one platform for GRC & Resilience, IT Service Delivery, Project & Portfolio Management, and Business Operations. Trusted by over 2,000 businesses worldwide, SmartSuite unites data, teams, and systems in a single governed environment, eliminating tool sprawl, reducing manual handoffs, and giving every stakeholder real-time visibility into the work that matters most. Where traditional GRC and ITSM platforms require lengthy build cycles, custom development, and months of professional services before a single team goes live, SmartSuite is built to launch in weeks, not quarters. Purpose-built Solution Suites — spanning Enterprise Risk Management, Compliance, Internal Audit, Cyber & IT Risk, ITSM, IT Asset Management, Portfolio & Financial Management, and more — are ready to deploy from day one, configured without code, and designed to expand as adoption grows across the organization. Underpinned by 8 interconnected platform frameworks — Data Architecture, Workflow Orchestration, Automation, Artificial Intelligence, Secure Collaboration, Enterprise Reporting, Integrations, and Security & Governance — SmartSuite delivers the structural rigor enterprise organizations demand without the total cost of ownership that traditional point solutions carry. SOC 2, ISO 27001, GDPR, and HIPAA compliant out of the box.



## SmartSuite Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of SmartSuite, enabling quick tool creation and seamless organization of records. (18 reviews)
- Users appreciate the **flexibility** of SmartSuite, enjoying diverse views and seamless integration with other applications. (10 reviews)
- Users praise the **exceptional customer support** of SmartSuite, highlighting the responsive and helpful assistance provided. (9 reviews)
- Users love the **intuitive design** of SmartSuite, providing a user-friendly experience tailored to individual workflows. (8 reviews)
- Users praise SmartSuite for its **beautiful user interface** , enhancing adoption while offering robust functionality and flexibility. (8 reviews)
- Users value the **customizability** of SmartSuite, enabling tailored solutions that enhance productivity and meet individual workflow needs. (7 reviews)
- Users highlight the **efficiency** of SmartSuite, enabling quick creation and improvement of internal tools effortlessly. (6 reviews)
- Users find **implementation incredibly easy** with SmartSuite, enabling seamless integration and efficient workflow improvements. (5 reviews)
- Users value the **seamless integrations** of SmartSuite, which significantly enhances workflow efficiency and team collaboration. (5 reviews)
- Simple (5 reviews)

**What users dislike:**

- Users find SmartSuite **expensive** , noting high costs for upgrades and the lack of a mid-tier plan. (3 reviews)
- Users note the **missing features** in SmartSuite, highlighting limitations in formula functions and automation tools. (3 reviews)
- Users find the **learning curve steep** , requiring database knowledge and time to navigate and configure SmartSuite effectively. (2 reviews)
- Users find the **mobile app lacking** and desire improvements in the "My Tasks" view and Grid View layout. (1 reviews)
- Users find the **limited library of formula functions** frustrating, lacking essential tools for data manipulation and text handling. (1 reviews)
- Difficult Navigation (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)
- Limited Integrations (1 reviews)
- Manual Data Entry (1 reviews)



- [View SmartSuite pricing details and edition comparison](https://www.g2.com/products/smartsuite-smartsuite/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-08-06+06%3A34%3A17+-0500&secure%5Bsession_id%5D=f406f30f-3047-4077-9c4e-54a3e34176fd&secure%5Btoken%5D=f62ff10e08e2ee83d2800a9932efe7fa626f7d714eb7b1e4bda2d4c58c901228&format=llm_user)
## SmartSuite Integrations
  - [Bardeen](https://www.g2.com/products/bardeen/reviews)
  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [Confluence](https://www.g2.com/products/statpro-confluence/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox-ai-dropbox/reviews)
  - [Gmail](https://www.g2.com/products/gmail/reviews)
  - [Google](https://www.g2.com/products/google-google/reviews)
  - [Google Drive](https://www.g2.com/products/google-drive/reviews)
  - [HubSpot](https://www.g2.com/products/webdew-hubspot/reviews)
  - [Integrately](https://www.g2.com/products/integrately/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Make](https://www.g2.com/products/make/reviews)
  - [Make](https://www.g2.com/products/outfit-make/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Office](https://www.g2.com/products/microsoft-microsoft-office/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Microsoft Teams](https://www.g2.com/products/epc-group-microsoft-partner-microsoft-teams/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Ply](https://www.g2.com/products/ply/reviews)
  - [Ply](https://www.g2.com/products/ply-ply/reviews)
  - [Relay](https://www.g2.com/products/relay-2021-05-24/reviews)
  - [Relay](https://www.g2.com/products/boomtown-relay/reviews)
  - [Relay](https://www.g2.com/products/relay-2018-05-31/reviews)
  - [Relay](https://www.g2.com/products/boostbot-relay/reviews)
  - [Relay](https://www.g2.com/products/arctic-wolf-networks-relay/reviews)
  - [RELAY](https://www.g2.com/products/blueberry-systems-relay/reviews)
  - [Relay](https://www.g2.com/products/relay-financial-relay/reviews)
  - [Salesforce](https://www.g2.com/products/next-consult-salesforce/reviews)
  - [Salesforce](https://www.g2.com/products/prudent-consulting-salesforce/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)

## SmartSuite Features
**Additional Functionality**
- Incident Management
- Real-Time Monitoring
- Evidence Management
- Risk Alerts
- Reporting & Statistics
- Third-Party Integrations
- Workflow Management
- Risk Analysis
- Sarbanes-Oxley Compliance
- Single Sign On
- Compliance Management
- Policy Management
- Real-Time Reporting
- Audit Trail
- Assessment Management
- HIPAA Compliant
- Operational Risk Management
- Document Storage
- Enterprise Risk Management
- Data Visualization
- Configurable Workflow
- Vendor Management
- IT Risk Management
- User Management
- Issue Management
- Internal Controls Management
- AI Copilot
- Environmental Compliance
- Customizable Reports
- Data Import/Export
- Risk Management
- API
- Document Management
- Risk Assessment
- Activity Dashboard
- Task Management
- Audit Management
- Generative AI
- Governance
- Corrective and Preventive Actions (CAPA)
- Alerts/Notifications
- FDA Compliance
- Secure Data Storage
- Approval Process Control
- Version Control

**Tasks**
- Creation & Assignment
- Due Dates
- Task Prioritization
- To-Do Lists
- Dependencies
- Mass Updates
- Drag & Drop
- Recurring Tasks
- Real-Time Updates

**Portfolio Management**
- Portfolio Types
- Planning
- Alignment
- Portfolio Mix
- Resource Allocation & Planning

**Setup**
- Activities
- Flows
- Dependencies
- Notifications
- Calendar Management
- Business Process Automation

**Automation**
- Workflows
- Customization
- Data repository

**Communication**
- Chat
- Discussions
- External
- Feedback
- Announcements

**Planning**
- Program Management
- Resource Modelling
- Recovery Plans
- Templates
- Policy Management

**Data Collection**
- Data Types
- Data Sources
- Third Party

**Risk Assessment**
- Scoring
- AI

**Generative AI**
- AI Text Summarization
- AI Text Generation
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI
- Approval Process Control

**Operational Risk Management**
- Operational Risk Methodology
- Operational Risk Classification
- Operational Risk Identification

**Projects**
- Planning
- Project Map
- GANTT
- Calendar View
- Views
- Project Budgeting
- Issue Tracking
- Templates
- Critical Path
- Time & Expense
- Methodologies
- Project Time Tracking
- Bug Tracking
- Milestone Tracking
- Task Progress Tracking
- Activity Tracking
- Project Tracking
- Status Tracking
- Progress Tracking
- Agile Methodologies
- Sprint Planning
- Project Planning
- Release Planning
- Multiple Projects
- Multi-Department/Project
- Customizable Templates
- Project Templates
- Gantt/Timeline View
- Percent-Complete Tracking
- Reporting/Project Tracking
- Goal Setting/Tracking
- Time Tracking
- Traditional Methodologies
- Task Planning

**Project Management**
- Dependencies
- Priorities
- Lean Management
- Deadline Management
- Calendar Management
- Change Management

**Management**
- Updates
- Audit Trail
- Integration

**Administration**
- Permissions
- Procedures
- Remote Work

**Content & Documents**
- File Sharing
- Notes
- Search
- Versioning

**Execution**
- Crisis Management
- Emergency Notifications
- Workflows
- Vulnerability Management
- Task Management
- Compliance Management
- Incident Management
- Document Management
- Alerts/Notifications

**Reporting**
- Ratings
- Investment
- Public

**Risk Control**
- Reviews
- Policies
- Workflows

**Workflows - Audit Management**
- Audit Trail
- Recommendations
- Collaboration Tools
- Integrations
- Planning & Scheduling

**Platform AI Features - Policy Management**
- Reports
- Workflow Management
- Customizable Reports
- Content Management
- Renewal Management
- Document Management
- Forms Management
- Compliance Management
- Incident Management
- Lifecycle Management
- Template Management
- Audit Management
- Assessment Management
- Policy Metadata Management
- Expiration Management
- Configurable Workflow

**Business Resilience**
- Business Continuity
- Compliance Management
- Incident Management
- Policy Management

**Additional Functionality**
- Version Control
- Secure Data Storage
- Search/Filter
- Reminders
- Monitoring
- API
- Activity Tracking
- Activity Dashboard
- Role-Based Permissions
- Single Sign On
- Policy Training
- Archiving & Retention
- Audit Trail
- Attestation
- AI/Machine Learning
- Chatbot
- Collaboration Tools
- Risk Analysis
- Self Service Portal
- Document Analysis
- AI Copilot
- Third-Party Integrations
- Policy Creation
- Digital Signature
- Alerts/Notifications
- Policy Library
- Real-Time Notifications
- Document Review
- Reporting/Analytics
- Customizable Templates

**Resource Management**
- Resource Definiton
- Capacity
- Scheduling
- Task Scheduling
- Project Planning/Scheduling

**Resource Management**
- Definition
- Allocation
- Optimization

**Risk Management**
- Risk Identification
- Risk Classification
- Risk Methodology
- Goals Monitoring
- Real-Time Monitoring
- KRI (Key Risk Indicator) Monitoring

**Project management**
- Task Prioritization
- Dependencies
- Planning
- Views
- Scheduling
- Critical Path
- Dashboards

**Controls**
- Custom Views
- Followers
- User Management
- Calendars
- Public Sharing

**Analytics**
- Business Impact Analysis
- Plan Reporting
- Recovery KPIs

**Integration**
- Governance, Risk & Compliance
- Finance
- Environmental, Quality and Safety Management
- Sustainability Management
- Emissions Management
- Policy Management
- Risk Management
- Internal Controls Management
- Document Management
- Data Management
- Conflict Minerals Management
- Assessment Management
- Initiative Management
- Task Management
- Program Management
- Framework Management
- Disclosure Management
- Survey/Poll Management
- Compliance Management

**Monitoring**
- Vendor Performance
- Notifications
- Oversight

**Generative AI**
- AI Text Generation
- Generative AI

**Documentation - Audit Management**
- Templates & Forms
- Checklists

**Project Monitoring**
- Baselining / KPIs
- Resource Allocation
- Dashboards
- Activity Dashboard

**Data & Analytics**
- Data Consolidation
- Visualizations
- Performance
- Risk Analysis

**Workload**
- Resource Allocation
- Workspace
- Configuration
- Insights

**Project Management**
- Task Management
- Planning
- Visibility
- Integration

**Integration**
- Integrated Risk Management
- Disaster Recovery
- EMNS
- Vendor Risk Management

**Reporting**
- Templates
- Centralized Data
- 360 View

**Risk Management - Environmental, Social, and Governance (ESG) Reporting**
- Communications
- Risk Identification
- Risk Assessment
- Strategic Planning
- Scenario Planning

**Reporting & Analytics - Audit Management**
- Dashboard
- Audit Performance
- Industry Compliance
- ISO Compliance
- Environmental Compliance
- AML Compliance
- Sarbanes-Oxley Compliance
- KYC Compliance
- FDA Compliance
- OSHA Compliance

**Generative AI**
- AI Tasks

**Agentic AI - Workflow Management**
- Autonomous Task Execution
- Multi-step Planning
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Mobile Access
- Corrective and Preventive Actions (CAPA)
- Issue Management
- Document Management
- Role-Based Permissions
- Activity Tracking
- Document Storage
- Reporting & Statistics
- Task Management
- Workflow Management
- Status Tracking
- Monitoring
- Data Visualization
- Approval Process Control
- Forms Management
- Change Management
- Risk Alerts
- Asset Tracking
- AI Copilot
- API
- Risk Analysis
- Policy Management
- Incident Management
- Real-Time Reporting
- Real-Time Notifications
- Alerts/Notifications
- Security Auditing
- Compliance Management
- Risk Assessment
- Real-Time Monitoring
- Version Control
- Archiving & Retention
- Alerts/Escalation
- Customizable Reports
- Compliance Tracking
- Access Controls/Permissions
- Certification Tracking
- Surveys & Feedback
- Digital Signature
- HIPAA Compliant
- Reminders

**Additional Functionality**
- Drag & Drop
- Template Management
- Approval Process Control
- Customizable Dashboard
- Rules-Based Workflow
- Document Management
- Monitoring
- Progress Tracking
- Workflow Configuration
- Collaboration Tools
- Commenting/Notes
- Task Management
- Forms Management
- No-Code
- Data Import/Export
- Email Management
- Customizable Reports
- Access Controls/Permissions
- Graphical Workflow Editor
- Real-Time Data
- API
- Search/Filter
- AI Copilot
- Mobile Access
- Customizable Fields
- Activity Tracking
- Compliance Tracking
- Role-Based Permissions
- Reporting/Analytics
- Project Workflow
- Activity Dashboard

**Business Continuity Management**
- Recovery Plans
- Procedure Templates
- Crisis Management
- Task Management
- Assessment Management
- IT Risk Management
- Audit Management
- Vendor Risk Management
- Document Management
- Incident Management
- Compliance Management
- Policy Management
- Internal Controls Management
- Reputational Risk Management
- Forms Management
- Operational Risk Management
- Workflow Management
- Exceptions Management
- Issue Management
- Vendor Management
- Safety Management
- Legal Risk Management

**Communication & Collaboration**
- Communication Channels
- Document Management
- Collaboration

**Remote Collaboration**
- Alignment
- Accountability
- Connectivity

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Reporting - Environmental, Social, and Governance (ESG) Reporting**
- Benchmarking & Competitive Analysis
- Actionable Insights
- AI-Enabled ESG Reporting
- Performance Tracking
- Compliance Reporting
- Generative AI
- Compliance Tracking
- Progress Tracking

**Strategy - Project and Portfolio Management**
- Simulation
- Tracking
- Planning
- Objectives
- Visiblity
- Alignment
- Risk Management
- Implementation
- Optimization
- Prioritization
- Timesheet Management
- Workflow Management
- Resource Management
- Task Management
- Requirements Management
- Assignment Management
- Document Management
- Project Time Tracking
- Status Tracking
- Progress Tracking
- Time & Expense Tracking
- Project Tracking
- ROI Tracking
- Activity Tracking

**Agentic AI - Third Party & Supplier Risk Management**
- Adaptive Learning
- Decision Making

**Additional Functionality**
- Collaboration Tools
- Budgeting/Forecasting
- Kanban Board
- Projections
- Demand Forecasting
- Multiple Projects
- Third-Party Integrations
- Customizable Fields
- Customizable Reports
- AI Copilot
- Reporting/Analytics
- API
- Project Templates
- Commenting/Notes
- Dashboard
- Gantt/Timeline View
- Agile Methodologies
- Planning Tools
- Real-Time Updates
- Project Workflow
- Task Scheduling
- Generative AI
- Drag & Drop

**Cost Management**
- Project Budgeting
- Time & Expense
- Profitability

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Business Continuity Management**
- Multi-step Planning
- Adaptive Learning
- AI/Machine Learning
- Scenario Planning

**Agentic AI - Environmental, Social, and Governance (ESG) Reporting**
- Autonomous Task Execution
- Decision Making

**Agentic AI - Project Management**
- Autonomous Task Execution
- Multi-step Planning
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- File Transfer

**Additional Functionality**
- Backlog Management
- API
- Retrospectives Management
- Task Management
- Access Controls/Permissions
- Supports Scrum
- Team Management
- Kanban Board
- Request Management
- Commenting/Notes
- Charting
- @mentions
- Planning Tools
- Projections
- Collaboration Tools
- Calendar Management
- Email Management
- Project Workflow
- Deadline Management
- Role-Based Permissions
- Alerts/Notifications
- Reporting & Statistics
- Customizable Fields
- AI Copilot
- Resource Management
- Workflow Management
- Template Management
- Negative Feedback Management
- Data Import/Export
- File Management
- Assignment Management
- Progress Reports
- Budget Management
- Real-Time Reporting
- Real-Time Notifications
- Requirements Management
- Search/Filter
- Issue Management
- Document Management
- Release Management
- For IT Project Management
- Product Roadmapping
- Change Management
- Mobile App
- Portfolio Management
- Testing/QA Management
- Billing & Invoicing
- Risk Management
- Web-based Deployment
- Idea Management
- Client Portal
- File Sharing
- Version Control
- Availability Management
- Productivity Analysis
- Multi-Channel Communication
- Forecasting
- Key Performance Indicators
- Remote Support
- Predictive Analytics
- Tagging
- Feedback Management
- User Management
- Network Diagram
- Project Management
- Document Storage
- Visualization
- Customizable Reports
- Time Clock
- Reminders
- Daily Reports
- Configurable Workflow
- Roadmapping
- Iteration Management
- Timeline Management
- KPI Monitoring
- For Small Businesses
- Chat/Messaging
- Messaging

**Additional Functionality**
- KPI Monitoring
- Emission Calculations
- Environmental Metrics
- AI Copilot
- Scoring
- AI/Machine Learning
- Customizable Reports
- Customizable Dashboard
- Benchmarking
- Performance Metrics
- Reporting/Analytics
- Auditing

**Integration**
- Front Office
- Back Office
- External data

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI- Business Continuity Management**
- Automated Plan Generation
- AI-Generated Post-Incident Reports and Summaries

**Agentic AI - Project Collaboration**
- Multi-step Planning

**Additional Functionality**
- Secure Data Storage
- Activity Dashboard
- Third-Party Integrations
- "What If" Scenarios
- Incident Response Checklists
- Reporting & Statistics
- Risk Assessment
- Multi-Channel Communication
- AI Copilot
- Business Continuity Exercising
- Monitoring
- Plan Development

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Work Management**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

**Agentic AI - Operational Risk Management**
- Proactive Assistance

**Additional Functionality**
- Scenario Planning
- Activity Tracking
- Prioritization
- Audit Trail
- Risk Scoring
- Approval Process Control
- Customizable Reports
- Predictive Analytics
- AI Copilot
- Alerts/Notifications
- Dashboard
- Data Visualization
- Risk Reporting
- Version Control
- Risk Assessment
- Reminders
- Risk Analysis
- Real-Time Reporting
- Corrective and Preventive Actions (CAPA)
- API

**Platform**
- Integration
- Security & Privacy
- Mobile Access
- Flexibility
- Third-Party Integrations

**Services**
- Implementation
- Training & Learning
- Customer Support
- Professional Services

**Additional Functionality**
- Predictive Analytics
- Process Modeling & Designing
- Configurable Workflow
- Real-Time Reporting
- AI Copilot
- Forecasting
- Risk Reporting
- Reporting & Statistics
- API
- Business Continuity Exercising
- Vulnerability/Threat Prioritization
- Customizable Reports
- Audit Trail
- Risk Alerts
- Risk Scoring
- Access Controls/Permissions
- Surveys & Feedback
- Data Visualization
- Document Storage
- Heatmaps
- Risk Assessment
- Risk Analysis
- Financial Risk Reporting
- Approval Process Control
- Dashboard
- Root Cause Analysis
- Activity Tracking
- Business Process Control
- Alerts/Notifications
- Data Import/Export
- Performance Metrics
- Security Auditing
- Dashboard Creation
- Secure Data Storage
- Scenario Planning
- Prioritization
- Version Control
- Reminders
- Corrective and Preventive Actions (CAPA)

## Top SmartSuite Alternatives
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