![Steve H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve H.")
SH

Steve H.

Director, Operations

Mid-Market (51-1000 emp.)

8/29/2025

"When it works it terrific but it can become unstable and Tech Support is non-existent."

2/5

What do you like best about Smartsheet?

I like that we can use it in multiple locations track distribution of our devices, the ability to customize (to a certain extent) and user-friendly interface Review collected by and hosted on G2.com.

What do you dislike about Smartsheet?

Workflows can become disabled or stop work for no apparent reason; cloud server can often lead to very, very slow response time; when issues with the app arise, customer service and tech support are MIA or simply not able to provide assistance Review collected by and hosted on G2.com.

What problems is Smartsheet solving and how is that benefiting you?

We distribute assistive listening devices for patrons to borrow while they are attending a Broadway show. We collect a limited amount of personal information (name and email) in the event the device is not returned after the performance. We track our inventory at up to 36 locations to ensure we meet ADA requirements for our customers (the theaters). We provide usage data (no personal information) to the productions. We use the Sheet conversations to communicate with our employee at the theater(s) and many, many on-off features we have created using internal workflows and outside apps via API. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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4.4 out of 5 · Verified reviews from real users

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