What I like best about Smartsheet is that it gives users a realistic path from spreadsheets into actual workflow management without forcing a complete change in how people work. The interface feels familiar enough that office staff and field users can learn it quickly, but it still has powerful, feature rich automation and reporting capabilities.

Smartsheet automations have provided the biggest workflow improvement for us. Being able to trigger notifications, status updates, approvals, and reminders automatically cuts down heavily on manual follow-up and missed communication. Smartsheet reports enable us to see a specific view of a sheet without having to manager multiple sheets.

The integrations are also a major benefit. Connecting workflows with Gmail, Google Drive, and other business systems helps keep information centralized.

Unexpectedly, one of the biggest advantages has been improving accountability and visibility between office staff and the field. Everyone can see current statuses, updates, attachments, and notes in one place, which reduces confusion and duplicate communication significantly.

Smartsheet has been an effective and affordable solution for us as our company has grown. Review collected by and hosted on G2.com.

Although the table view is a significant improvement, I’d like to see a wider selection of formatting options within the table view in the future, along with a more functional calendar/Gantt format without having to obtain additional add-ons. Review collected by and hosted on G2.com.

I love how much it streamlines team coordination. It's very easy to use once you get set up. I haven't used any AI features so I can't speak on it. I'm not sure how much my company pays in licensing fees, but I would say it is worth the money. It helps a lot. Team performance has also increased since things can get assigned and all information is always summarized. It makes it easy to keep track of dates. I recently started and getting integrated onto the program was simple. Everyone's individual workload is easily managed and I can also check in on others without bugging them. Review collected by and hosted on G2.com.

I feel like it takes a long time to get started. Review collected by and hosted on G2.com.

I find that Smartsheet is very easy to use because I don't get lost when I use it. I also like the fact that it's online on the Internet, which is super simple, you open the application and you're on it. It's quite intuitive, even though I'm not a Smartsheet specialist, you can do so many things, extract so much information. For me, it's already very satisfying. I particularly appreciate the ease of use and all the features offered. Review collected by and hosted on G2.com.

No negative experience with the tool! Review collected by and hosted on G2.com.

What I like best about Smartsheet is the ability to automate and centralise our workflows in one platform. It allows us to generate reference numbers, track projects and help desk requests, and automatically communicate updates to the relevant departments without manual follow-ups.

I also really value the accessibility of the platform. Being cloud-based means I can access important project information from anywhere, whether I’m in the office, on-site, or working remotely.

Another standout feature is the visibility it gives across multiple developments and teams. It keeps everyone aligned, improves accountability, and makes reporting and tracking progress far more efficient. Review collected by and hosted on G2.com.

One area where Smartsheet could improve is the learning curve when setting up more advanced automations and workflows. While the platform is extremely powerful, some of the more complex features can take time to fully understand and configure correctly.

There are also times where customisation feels slightly limited compared to fully bespoke systems, particularly when trying to tailor highly specific reporting layouts or workflows.

That being said, the overall benefits and efficiency gains far outweigh these minor frustrations, and the platform continues to work extremely well for our operational needs. Review collected by and hosted on G2.com.

What I like best about Smartsheet is the visibility it provides across projects. Since I manage multiple projects simultaneously, having project plans, dashboards, automations, and reporting in one place helps me stay organized and quickly identify risks, dependencies, and upcoming milestones. I also enjoyed being involved in the migration and testing process, which helped me better understand how to leverage its capabilities to improve project tracking and reporting. Review collected by and hosted on G2.com.

The learning curve can be challenging for new users, and some advanced configurations and automations require additional setup and troubleshooting to work effectively. Review collected by and hosted on G2.com.

The ease of tracking my jobs and work across tasks Review collected by and hosted on G2.com.

I don't know if it how we have it set up, but there can be a lot of options to have to click though to find the right selection. when i search it takes me to a main folder of selection but then there are over a dozen sub folders. I fell thats more of a company thing but it can be tricky to find just want im looking for Review collected by and hosted on G2.com.

Smartsheet strikes a strong balance between the familiarity of a spreadsheet and the capabilities of a project management platform. The interface feels intuitive, so it’s easy to build project plans, track work orders, manage assets, and collaborate across teams without needing extensive training. Features such as automated workflows, alerts, dashboards, and reporting save a meaningful amount of time by cutting down on manual follow-ups and routine status updates.

I also value the integrations with Microsoft 365 tools, which make sharing information simpler and help keep teams aligned. Performance has been consistently reliable for us, even when working with large sheets and multiple collaborators at the same time. The dashboard and reporting tools give managers clear visibility into project progress and resource utilization, which supports better, faster decision-making.

From a business standpoint, Smartsheet delivers strong ROI by centralizing information and automating repetitive processes. Customer support and onboarding resources have been useful whenever questions come up, and the platform continues to add AI-powered features that help summarize information and speed up administrative tasks. Overall, Smartsheet has improved efficiency, accountability, and collaboration across our organization. Review collected by and hosted on G2.com.

While Smartsheet is a powerful platform, there are still a few areas where it could be improved. The user interface can feel overwhelming for new users, particularly when setting up advanced workflows, formulas, and permissions, and there’s a noticeable learning curve before teams can fully take advantage of the more sophisticated features.

Pricing can also become costly as organizations scale and need additional licenses, premium features, or more advanced capabilities. Some integrations require extra setup and ongoing maintenance, and occasional synchronization delays can disrupt workflows that rely on real-time data.

Overall performance is solid, but very large sheets with extensive formulas, automations, or attachments can sometimes be slower to load and harder to navigate. In addition, while the reporting and dashboard tools are helpful, they could offer greater customization and flexibility without forcing users into workaround solutions.

The newer AI capabilities show promise, but they still feel limited compared to some competing platforms. Expanding AI-powered insights, reporting support, and workflow recommendations would add meaningful value. Finally, although the support resources are comprehensive, more guided onboarding for advanced features would help organizations adopt the platform faster and maximize ROI. Review collected by and hosted on G2.com.

I use Smartsheet for a lot of things like project trackers, timelines, inventory management, asset management, content trackers, and even run of shows. It's easy to use in many cases and allows us to share sheets easily with people both within and outside of our organization. Smartsheet makes it easy to gather information in forms and automate it as well. I really like the ability to create dashboards to curate information visually. It's valuable for managing multiple projects simultaneously, grouping related sheets, and for presentations when we need to showcase data and information. The initial setup was very easy. Review collected by and hosted on G2.com.

It has some limitations for customization. Customization of the sheets toolbar is limited, you can only make certain changes to the whole row versus individual cells and vice versa. I think it lacks a little in the timeline aspect as well, in order to automize it. Review collected by and hosted on G2.com.

I use Smartsheet nearly daily as an independent consultant to help teams make their systems more efficient. I love that Smartsheet is super customizable; we can make it do almost anything we need. I really like that almost any process in a team can be managed with it. The customization is what I like most about Smartsheet. Review collected by and hosted on G2.com.

I find the size limitations with Smartsheet to be a major issue for both me and my clients. We constantly hit max thresholds in sheets, reports, and cross-sheet references. It can also be painfully slow sometimes, especially considering the amount of data it has to handle. Additionally, the support staff could really use some improvement. They spend too much time focusing on selling the product and handling account management rather than on actual product enhancements and support. The initial setup is also pretty difficult, I'd rate it 8 out of 10 in terms of difficulty, as it's not very user-friendly right from the start. Review collected by and hosted on G2.com.

What I like best about Smartsheet is its intuitive UI/UX and the simplicity of its dashboard, which makes project tracking, reporting, and workflow management highly accessible even for users without advanced technical expertise. The platform offers clear visualizations, customizable dashboards, and easy-to-navigate tools that allow teams to quickly monitor KPIs, deadlines, and operational progress.

Its integrations with widely used platforms such as Microsoft Office, Google Workspace, Slack, and other enterprise tools significantly improve collaboration and centralize workflows. In terms of performance, Smartsheet is reliable and efficient for managing both simple and complex projects, especially when coordinating multiple teams or large-scale operational initiatives.

From a pricing and ROI perspective, Smartsheet delivers strong value by improving productivity, automating repetitive tasks, and enhancing organizational visibility, which can save substantial time and operational costs. Support and onboarding are also notable strengths, with accessible learning resources, templates, and customer service that help organizations implement the platform effectively.

Finally, Smartsheet’s growing AI and automation capabilities add further value by streamlining processes, generating insights, and reducing manual administrative work. Overall, its balance of ease of use, functionality, and scalability makes it a highly effective work management solution. Review collected by and hosted on G2.com.

While Smartsheet is a powerful platform, there are some areas that could be improved. From a UI/UX perspective, although the dashboard is intuitive, certain advanced features and administrative settings can feel less user-friendly and may require a learning curve for new users. Some workflows or automation configurations can also become complex without prior experience.

Regarding integrations, while Smartsheet connects well with many major platforms, some integrations may require additional setup, third-party connectors, or premium plans to unlock full functionality, which can limit accessibility for smaller teams.

In terms of performance, large sheets or highly complex workspaces can occasionally experience slower load times, especially when managing extensive datasets or multiple automated processes simultaneously.

Pricing can also be a concern, as Smartsheet may feel expensive for smaller organizations or nonprofits with limited budgets, particularly when advanced features, premium integrations, or enterprise-level capabilities are required.

Support and onboarding resources are generally strong, but some users may find that fully leveraging the platform’s more advanced functions requires additional training or time investment.

Finally, while Smartsheet’s AI and automation tools are improving, they may not yet feel as advanced or comprehensive as some competing platforms that offer deeper predictive analytics or more sophisticated AI-driven insights. Overall, while Smartsheet is highly effective, improvements in affordability, advanced usability, and AI sophistication could further enhance the experience. Review collected by and hosted on G2.com.