There is really nothing that I like about this platform. Review collected by and hosted on G2.com.

Platform Reliability & Integrations: Automations are inconsistent, the platform lacks overall stability, and key third-party integrations (like Salesforce) break frequently.

Troubleshooting & Support: Customer support is painfully slow and unresponsive. Compounding this, there are virtually no diagnostic or audit logs available to help admins troubleshoot issues independently.

Clunky UI & Weak Features: The user interface is clunky and unintuitive. Control Center is frustrating to manage, and the AI features feel rushed and ineffective.

Poor Value for Money: The platform is significantly overpriced for what ultimately amounts to a glorified spreadsheet tool. Review collected by and hosted on G2.com.

I use Smartsheet mainly for project and task management, tracking deliverables, deadlines, and progress across a team. I really like the control it gives over access, as I can ask someone to update just a specific field or section without handing over access to the entire sheet, keeping things clean and reducing the risk of accidental changes elsewhere. I'm also a big fan of the Dynamic View feature; it lets me expose only the relevant records or fields to someone without sharing the full source sheet. It saves a lot of back and forth around permissions and data privacy. When I need to share progress with someone like a client or manager who doesn’t need to see the underlying structure or sensitive columns, I can build a view that only shows what’s relevant to them. This 'safe' version of the sheet is already there and stays live. Review collected by and hosted on G2.com.

The cost is probably my biggest concern—the per-user pricing adds up quickly as a team grows, making it harder to justify rolling it out more broadly. I'd like to see more flexible pricing for occasional or view-only users who don't need full functionality. The other limitation is the reliance on an internet connection. Most of the work requires being online, so there's no reliable way to view or update sheets when connectivity is spotty. That becomes a real problem when I'm traveling or working somewhere with an unstable connection. Review collected by and hosted on G2.com.

What I like most about Smartsheet is how easy it is to use while still being very powerful. The spreadsheet-style layout makes it familiar and simple to understand, but it also includes helpful project management features.

The features I find most useful are dashboards, automations, reports, and shared sheets. Together, they let me track tasks, deadlines, and overall project progress in one place. Automations are especially helpful because they save time and reduce the need to send lots of manual reminders or updates.

Smartsheet also makes teamwork smoother. Everyone can see the most up-to-date status, add comments, attach files, and update their own tasks. This keeps the team organized, improves clarity, and cuts down on confusion. Overall, Smartsheet saves time, increases visibility, and makes project management much easier. Review collected by and hosted on G2.com.

What I dislike about Smartsheet is that the dashboards could be smarter and feel more like Power BI. It would be really helpful to have more customization options, along with more possibilities for automation.

I also find that some of the more advanced features take time to learn. That said, having access to the API helps offset some of these limitations, since it adds flexibility and lets you work around certain gaps. Review collected by and hosted on G2.com.

Easy to organize and understand.

Smartsheet positions itself as a central hub for communication all 4 parties well, meaning its success relies heavily on how well it communicates with all of us. Overall, it boasts one of the most seamless integration ecosystems we've tested this year.

For everyday project sheets, tracking pipelines, and standard templates (up to a few thousand rows), Smartsheet is incredibly snappy. Real-time updates sync smoothly across distributed team members without data conflicts, making it a reliable "single source of truth

The AI isn't just a flashy gimmick; it is a genuine time-saver built with a "human-in-the-loop" approach, meaning it always gives you a clear explanation of its logic and asks for your approval before altering your sheets.

I am not involved on price but all i can say is the job that we do day by day besis.

Easy to understand so i have not request any support from the team but I am sure the support team would be helpful. Review collected by and hosted on G2.com.

I am only the user who sue on daily basis, nothing comment so far on dislike. Review collected by and hosted on G2.com.

Smartsheet is very easy to use, especially since it closely mimics Excel but is much simpler. The drop down button reduces the time in typing and also allow uniform response leading to clean data entry. I haven't integrated any tools to smartsheet, but my coworkers have connected smartsheet to PowerBi for reporting. Performance wise, I have not noticed any downtime. Review collected by and hosted on G2.com.

One thing that has been bothering me is that it does not autosave. Not sure if it's just the version I am using, but I was surprised that autosaving is not an option. Review collected by and hosted on G2.com.

What I like best about Smartsheet is how it combines the flexibility of a spreadsheet with powerful project management and reporting capabilities, making it easy to keep teams aligned and work visible. It’s intuitive, scalable, and great for turning complex projects into clear, actionable plans. Review collected by and hosted on G2.com.

I don’t like that some advanced features and configuration options can feel less intuitive at first, and that large-scale solutions may require more setup and governance than I initially expected. That said, once everything is in place, the flexibility is usually worth the extra effort. Review collected by and hosted on G2.com.

I value how effortlessly Smartsheet moves a shared sheet between people. When forecasts or reports need collaboration, my colleagues and I can work on the same document instead of passing versions back and forth. The different views offered by Smartsheet are incredibly useful; I can show exactly what a colleague needs and hide the rest, so no one is overwhelmed by information they don't need. The interface is straightforward and quick to grasp, and the features tend to do what I expect of them. Also, the initial setup went pretty smoothly. Review collected by and hosted on G2.com.

My one small grievance is the absence of true autosave. The periodic prompts to save my work are a thoughtful touch, yet since I work in the browser version for much of the day, a sheet that saved itself without my prompting would put my mind at ease and spare the occasional anxious moment. Review collected by and hosted on G2.com.

For me Smartsheet is more than a collaboration tool. It is a tool that I can literally use in almost any department/facet of my company. It is a staple and a backbone of all of my processes. Before I look elsewhere, I try it in Smartsheet. The automations, the formulas, and more allow me to remove Excel from all of our projects and propel out work forward. Review collected by and hosted on G2.com.

It has limitations but Smartsheet keeps reiterating and changing and making it better. I do NOT like the Primary column. I never use it. I hide it everytime. I do not like that we cannot have tabs like excel. It would make it so much easier to connect sheets, and toggle between them. Review collected by and hosted on G2.com.

Smartsheet provides a strong balance of usability, automation, and scalability. Its spreadsheet-style UI is user-friendly yet powerful enough for complex workflows. The platform stands out through its cloud-based system, strong integrations, centralized data management, automation capabilities, and growing AI-powered features. While pricing may be higher than simpler tools, the operational efficiency, visibility, and productivity gains deliver strong long-term ROI. Support resources, onboarding materials, and training programs also make adoption easier for teams and enterprises. Review collected by and hosted on G2.com.

While Smartsheet is highly powerful, some features still feel limited or lacking compared to other modern platforms, particularly in terms of flexibility and customization. Advanced setups can also have a learning curve, especially for formulas, automations, and cross-sheet workflows. Large sheets may occasionally experience performance slowdowns if not optimized properly, and certain enterprise-level capabilities can become costly for smaller teams. Review collected by and hosted on G2.com.

Smartsheet is a better version of Excel for project management - it improves upon the experience by allowing for milestones, health scores and features that are needed for project managers. Very straightforward and simple to use - a good alternate or solution for project plans that can be easily shared and understood throughout the organization. Review collected by and hosted on G2.com.

It can be cumbersome to use and rigid by nature - some of the rigidity is helpful like locking down rows and restricting edits. However, this rigidity and grouping of items can be cumbersome and no method to do so in bulk. Also, importing of sheets and project plans can be hit or miss as sometimes they import well but often it is not matching the branding or style and takes more time to update it for our preferences than to do so manually. Review collected by and hosted on G2.com.