I find Smartsheet very powerful and flexible. It significantly improves how we manage projects and track our deliverables. It allows us to collaborate across teams and the interface is very user-friendly, resembling a spreadsheet. I like the automation part of it, the dashboards, the forms, and the reporting capabilities. The flexibility of Smartsheet is its biggest strength, allowing for customization in project management, PMO governance, task tracking, and business process automation. It's simple and easy to implement, with great integration capabilities that I really like. Review collected by and hosted on G2.com.

Certain administrative and reporting functions could be more intuitive. Sometimes it can be slow when handling large data. Certain advanced features like the hierarchy structuring and advanced filtering options could be improved, especially when building dashboards. Review collected by and hosted on G2.com.

I use Smartsheet to log my time for the week, and it makes it very easy to log time for the different projects I work on. I like that I can set a timer, but I can also just manually add the hours I work. When I'm working on a project, I can easily start a timer and then work on that specific project, and when I'm done, I stop the timer, so the time gets tracked perfectly and easily in my account and profile. Most of the time I choose to add the time manually, but when there's a quick change of request from a client or a quick change on a project, I can just hop on and use the timer in those cases. The initial setup was very easy and very easy to understand, and I'm very used to using it every day, so I like Smartsheet. It's so much better than the previous product we used, it's easier and more user friendly. With Smartsheet, teams can log their time easily and managers can approve it faster and more efficiently. I can check my time from previous weeks, my manager can approve my time very easily, and I get an email every time it's approved or if there are any issues so I can solve that very quickly. I'd give it a solid 8.5. Review collected by and hosted on G2.com.

I would like it to be easier for me to add projects from previous week and have things set up as usual, like my lunchtime, for example. Every day, I take exactly one hour for lunch, and I would like to have that set up for every week automatically, and so I don't have to do it every week.","The projects that I work at changed the name increasingly, by the numbers. This week I will work in project one. Next week I will work in project one and two. Then the next week I will be working in projects two and three and so on. I would like that to be populated automatically so I don't have to be doing that repeatedly every week.","There is a button in my profile to add projects from previous weeks, so I can kind of, like, do it in a way, but it's not quite the same because I still need to be adding the next project for the week and then one row for the previous projects. It's not gonna be since I'm not gonna work in that for this week. Review collected by and hosted on G2.com.

I use Smartsheet for databases and dashboards. I like the way it is organized. It's really useful to assign tasks to a person and to track the status of different tasks. I like the access you can give to a person. The history of every cell is a really good feature, so you can view what was written into single cells in the past. I also like the feature to highlight the cells that have changed from a certain date, and the possibility to have automation. The initial setup was really easy, and there was also good support from the Smartsheet team. Review collected by and hosted on G2.com.

{"I don't see anything that can be particularly improved. Maybe the possibility to link the tabs and dashboards faster."} Review collected by and hosted on G2.com.

I have been using Smartsheet for around a year, and one of the things I like most is how easy it is to use. Our team uses it extensively to manage operational projects, track activities, and automate business processes. It integrates well with other tools we use, such as Kissflow and DOMO, which has helped us build end-to-end workflows and reduce manual effort across multiple processes.

Another aspect I appreciate is its performance. Even when working with large sheets containing a significant amount of data, we have not experienced noticeable performance issues in our day-to-day work. The automation capabilities have also been very useful in reducing repetitive tasks and keeping our teams updated automatically.

The built-in AI features have been a nice addition. We have used them to help create formulas, configure automations, and build charts more quickly, which has saved time during development. Whenever we needed assistance, the Smartsheet support team was responsive and helped us resolve our queries promptly. However, There are a few areas where Smartsheet could be improved. One limitation we've experienced is the current limit on pasting data, as it only allows up to 500 rows at a time. Since our team frequently works with large datasets, importing data in multiple batches can be time-consuming. We've also noticed that, on occasion, large sheets take longer to load or open, which can impact productivity when working on time-sensitive tasks. We use Smartsheet across several projects and operational activities, and the productivity gains from automation and collaboration have made it a worthwhile ROI for our team.

Overall, Smartsheet has become one of the key platforms our team relies on for project management, collaboration, reporting, and workflow automation. Review collected by and hosted on G2.com.

There are a few areas where Smartsheet could be improved. One limitation we've experienced is the current limit on pasting data, as it only allows up to 500 rows at a time. Since our team frequently works with large datasets, importing data in multiple batches can be time-consuming. We've also noticed that, on occasion, large sheets take longer to load or open, which can impact productivity when working on time-sensitive tasks. Review collected by and hosted on G2.com.

The best thing about Smartsheet to me is it's interface. It's intuitive and easy to navigate, and you don't need much onboarding to find your way around. Linking sheets together is simple, which is a big plus when you're working across multiple projects and need information to feed through automatically rather than updating things manually.

It handles both simple and complex setups well, you can use it for a basic task list or build out something much more layered with cross-sheet references, dashboards, and roll-up tracking. It doesn't force you into one way of working.

It's most helpful to me as an organisation tool. The workspace and folder structure keeps everything tidy, and it's easy to separate projects while still being able to pull a wider view when you need it. Review collected by and hosted on G2.com.

The formatting within the sheet itself is probably the biggest dislike of Smartsheet. You can't really pick and choose how text looks at a granular level, eg. you can't highlight specific selected text in a different colour, and bolding or styling individual words within a cell isn't really an option. If you want something to stand out, your options are pretty limited. For something that is polished in other areas, it feels like a gap.

It also doesn't fully replace every tool, things like budgeting, filing or financial tracking still need to be handled elsewhere, so you end up juggling platforms more than you'd like. Review collected by and hosted on G2.com.

What I like most about Smartsheet is how flexible it is for managing projects, tasks, and team collaboration in one place. We can create customized sheets to track project progress, assign tasks with due dates, automate reminders and approval workflows, and build dashboards that give real-time visibility into project status. Its reporting features also make it simple to consolidate information from multiple sheets, which helps management monitor progress without having to manually collect updates. I also appreciate that it’s cloud-based, so team members can collaborate and update information from anywhere. Overall, Smartsheet has improved our organization, reduced manual follow-ups through automation, and increased visibility into ongoing work across teams. Review collected by and hosted on G2.com.

The main drawbacks are the learning curve for some of the more advanced features, the higher costs for larger teams, and certain reporting and customization options that can feel complicated to set up initially. Review collected by and hosted on G2.com.

Smartsheet has become one of the main tools I use for tracking projects, support cases, and team activities. I like how easy it is to organize information in sheets, create dashboards, and share updates with different teams. The permission controls are very useful because I can provide view-only or edit access without exposing sensitive information. I also use favorites to quickly access the sheets I work with every day, which saves time. Another feature I appreciate is the ability to organize workspaces and group related sheets together, making collaboration across multiple departments much easier. The automation features, such as notifications and reminders, have helped reduce manual follow-ups and improved task tracking. Overall, Smartsheet has made project management and team collaboration much more efficient. Review collected by and hosted on G2.com.

Overall, Smartsheet is a powerful project management and collaboration platform, but there are a few areas that could be improved. The pricing is one of the biggest limitations, as many useful features such as advanced automation, reporting, and premium integrations are only available in higher-tier plans, making it difficult for smaller teams to justify the cost. While the user interface is clean and easy to navigate, the global search could be more intuitive. Finding specific sheets or rows often requires exact keywords, and search results are not always as accurate as expected. Performance is generally good, but very large sheets with thousands of rows can sometimes load slowly and feel less responsive. Although Smartsheet integrates well with tools like Microsoft 365, Google Workspace, Slack, and Jira, setting up some integrations can be confusing for first-time users and could benefit from better guidance. The onboarding resources are helpful, but advanced workflows and automation require a learning curve, especially for new users. I would also like to see more AI-powered capabilities, such as intelligent task recommendations, automatic formula generation, smarter search, and natural language reporting. With improvements in pricing, search functionality, AI features, and onboarding, Smartsheet would provide even greater value for teams of all sizes. Review collected by and hosted on G2.com.

What I ended up liking the most about Smartsheet was how flexible it was without feeling overly complicated for everyday work. We mainly used it to keep track of IT tickets, feature requests and sprint work, so instead of updates being scattered across emails or chats, everything stayed in one place. Filtering by priority, status or sprint made it much easier to see what actually needed attention.

Another thing that helped was built-in automation and forms. Simple reminders, status updates and approval flows cut down on a lot on manual follow-ups that people usually forget. It still feels familiar enough that someone who is comfortable with spreadsheet can pick it up fairly quickly, but it adds just enough project management features to make day to day tracking much easier. Review collected by and hosted on G2.com.

Reporting across multiple sheets could be a bit more straightforward. There were a few times where building dashboard or summary reports took more setup that I expected. Once everything was configured it worked well, but getting there involved a bit of trial and error. the mobile experience is fine for checking updates, although I still prefer using the desktop version when I need to make bigger changes. Review collected by and hosted on G2.com.

I like that you can start with one of the templates from the template library. From there you can tailor the templates to your needs. I also like that you can leave comments and have conversations on specific tasks or line item in a sheet. Lastly, another great feature is the connectivity between different sheets (ability to link them). Review collected by and hosted on G2.com.

I sometimes find it hard to navigate in the different sections or (folder) hierarchy of Smartsheet. With Portfolios, workspaces and templates, it can get a little confusing, especially when you haven't used Smartsheet for a while. I like the timeline view of a sheet, but haven't figured out yet how to filter my project plan tasks so only the top / high level tasks are shown instead of all. Review collected by and hosted on G2.com.

Smartsheet is highly, customizable, helping me manage projects and collaborate with internal stakeholders efficiently. It's a platform built on a familiar spread-sheet style grid (and now updated Table view), so it's really easy to pickup while adding on what traditional spreadsheets lack.

Smartsheet's been a reliable backbone for coordinating work across teams. Our adoption and uptake rate increased after demonstrating a sevenfold return with our current annual investments in licenses. It connects with with Teams for alerts, but I have to admit performance has been a bit glitchy, however that may be due to how large our sheet is and maybe resolved with an archive system to remove rows that are no longer needed in our 'working' sheet. For the most part, performance is consistent. Review collected by and hosted on G2.com.

The customer management side has been lacking lately this year. In particular, the time to respond to a support email, and to reach a resolution, can take weeks or even months. Also, the transition to the User Subscription Model (USM) license structure was an increase of cost to some of our units. It is getting difficult to justify paying more for less perceived value. Review collected by and hosted on G2.com.