---
title: Smartsheet Reviews
meta_title: 'Smartsheet Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 22709 reviews by the users' company size, role or industry
  to find out how Smartsheet works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 22709
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Project, Portfolio & Program Management
  url: https://www.g2.com/categories/project-portfolio-program-management
---


# Smartsheet Reviews
**Vendor:** Smartsheet  
**Category:** [Project Management Software](https://www.g2.com/categories/project-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 22,709
## About Smartsheet
Smartsheet revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries — from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. Over 85% of Fortune 500 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work.



## Smartsheet Pros & Cons
**What users like:**

- Users commend the **ease of use** of Smartsheet, appreciating its flexibility across various applications and integration capabilities. (2359 reviews)
- Users value Smartsheet for its **customizable rows and powerful Control Center** , streamlining project tracking and data management. (1665 reviews)
- Users love the **effective team collaboration** features of Smartsheet, enhancing productivity and streamlining task management. (1515 reviews)
- Users value the **automation features** in Smartsheet, which streamline tasks and improve workflow efficiency. (1234 reviews)
- Users value the **versatile project tracking** capabilities of Smartsheet, facilitating efficient workflow management and data analysis. (1229 reviews)
- Users value the **organization and flexibility** offered by Smartsheet for managing tasks and projects effectively. (1174 reviews)
- Task Management (1029 reviews)
- Sharing Ease (923 reviews)
- Task Tracking (912 reviews)
- Intuitive (903 reviews)

**What users dislike:**

- Users face a **steep learning curve** with Smartsheet, particularly struggling with formulas and the interface's complexity. (1183 reviews)
- Users find **missing features** in Smartsheet frustrating, particularly around customization and intuitive use compared to Excel. (899 reviews)
- Users find the **interface not intuitive** and face challenges navigating formulas, impacting their overall experience with Smartsheet. (842 reviews)
- Users find the **limited features** of Smartsheet restrictive, particularly regarding formulas and collaboration capabilities. (739 reviews)
- Users find the **limited customization** options of Smartsheet restrictive, impacting collaboration and user experience. (554 reviews)
- Users find **limited functionality** in Smartsheet, hindering full utilization and flexibility in project management tasks. (445 reviews)
- Users find **Smartsheet's learning curve challenging** , requiring training materials for navigating advanced features and formatting limitations. (427 reviews)
- Expensive (386 reviews)
- Slow Performance (371 reviews)
- Excel Limitations (356 reviews)

## Smartsheet Reviews
  ### 1. Streamlines CRM and Project Management Seamlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexandra N. | Operatiosn Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Smartsheet?**

I like that with Smartsheet, I can share specific data with specific users, which is very helpful. It's also very user-friendly and quite easy to learn, which I really appreciate. The community blog creates a lot of use cases and helps a lot. Keeping all my data in one place with different views for different users is extraordinary. Having all the HR data and automation in Smartsheet for tasks like HR training is great. The ease of invoicing and sharing schedules with clients and subcontractors via Smartsheet is also very beneficial.

**What do you dislike about Smartsheet?**

I would like to have a bit more flexibility on the editable side - meaning the colors we can use, the fonts, etc.

**What problems is Smartsheet solving and how is that benefiting you?**

I find Smartsheet centralizes data storage while allowing tailored views for users, which is crucial for managing HR data, projects, and client schedules. It boosts collaboration by integrating views on websites and is intuitive, supported by a helpful community blog.

  ### 2. Organized Task Tracking with Powerful Cell History

**Rating:** 4.5/5.0 stars

**Reviewed by:** Marco S. | Head of Doc&Com, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 13, 2025

**What do you like best about Smartsheet?**

I use Smartsheet for databases and dashboards. I like the way it is organized. It's really useful to assign tasks to a person and to track the status of different tasks. I like the access you can give to a person. The history of every cell is a really good feature, so you can view what was written into single cells in the past. I also like the feature to highlight the cells that have changed from a certain date, and the possibility to have automation. The initial setup was really easy, and there was also good support from the Smartsheet team.

**What do you dislike about Smartsheet?**

{"I don't see anything that can be particularly improved. Maybe the possibility to link the tabs and dashboards faster."}

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet for databases and dashboards. It's really useful to assign tasks to a person and track the status of different tasks. I can also view the history of single cells, which is a really good feature.

  ### 3. SmartSheet Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 19, 2024

**What do you like best about Smartsheet?**

Smartsheet is an incredibly versatile tool that has transformed the way I manage projects. Its user-friendly interface makes it easy to create and customize sheets, even for those who aren’t tech-savvy. The collaboration features are top-notch, allowing team members to work together seamlessly in real-time. I particularly appreciate the automation capabilities, which save a lot of time by automating repetitive tasks. The integration with other tools like Microsoft Office and Google Workspace is also a huge plus, making it easy to sync data across platforms.

**What do you dislike about Smartsheet?**

While Smartsheet is a powerful tool, there are a few areas that could be improved. The pricing can be a bit steep, especially for smaller teams or startups. Sometimes, the learning curve for new users can be a bit steep, but the extensive help resources and customer support do help mitigate this.

**What problems is Smartsheet solving and how is that benefiting you?**

One of the primary problems it solves is streamlining project workflows. Before using Smartsheet, managing multiple projects and keeping track of deadlines was chaotic. Now, with its intuitive project tracking and task management features, I can easily monitor progress, assign tasks, and set deadlines, ensuring nothing falls through the cracks.

  ### 4. Exceptional Project Planning and Custom Dashboards

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kevin P. | Director - PMO, Salesforce and Performance Consulting BUs, Enterprise (> 1000 emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about Smartsheet?**

SmartSheet does a really good job of what it was originally built for - creating project plans. It also does a great job of allowing you to create custom dashboards and reports to replace more traditional project management and reporting tools. We use it daily across 30+ Project Managers. It's very intuitive and easy to use.

**What do you dislike about Smartsheet?**

Some of the connectors, including to Confluence require a lot of configuration and troubleshooting so we haven't started using it yet. I wish it was a little bit easier to implement.

**What problems is Smartsheet solving and how is that benefiting you?**

SmartSheet is helping us create project plans more easily and also up-level project statuses to leadership using the custom dashboards we've created that tie into individual artifacts.

  ### 5. Collaborative online spreadsheets

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2025

**What do you like best about Smartsheet?**

Smartsheet is very easy to use and to get started.  Information can be shared to multiple end users, both internally and externally.  It is easy to set permissions such as admin, editor, or read-only.

The data is live and everyone can contribute simultaneously.  You can also create reports pre-filtered dashboards which give specific information from a larger sheet.

Sheet = database
Report = dashboard - filtered down only to the data and columns someone needs to see.

You can also set up automated emails to share a report or sheet in excel or pdf format to specific email addresses.  We find this helpful for giving daily updates to some of our suppliers without giving them access to the online smartsheet itself.

**What do you dislike about Smartsheet?**

As an admin, it is difficult to see an overview of all the sheets and reports created under a company.  The admins only see sheets and reports that they have created, or which have been shared with them.

**What problems is Smartsheet solving and how is that benefiting you?**

We use smartsheet to coordinate all our company-wide projects.  Departments also use separate sheets to manage their internal tasks.  We also use smartsheet forms to capture user feedback, such as environmental opportunities for improvement for our environmental system.

  ### 6. Powerful Yet User-Friendly Work Management Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** VInay B. | Compliance Lead, Staffing and Recruiting, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Smartsheet?**

What I like best about Smartsheet is how it combines power with simplicity: its spreadsheet-style layout makes it very easy to use, even for non-technical users, and implementation is quick since existing Excel or Google Sheets files can be imported right away. The platform is used frequently because it supports everyday task tracking as well as full project management, which keeps teams working in one place. It offers a strong number of features like automation, dashboards, reporting, and Gantt charts without feeling overwhelming. Integration with tools such as Microsoft 365, Google Workspace, Slack, and Jira is smooth, helping teams avoid data silos. On top of that, customer support, documentation, and community resources make it easier to solve issues and learn the system efficiently.

**What do you dislike about Smartsheet?**

What I dislike about Smartsheet is that while it’s powerful, it can start to feel complex as projects grow, especially with advanced features like formulas, automations, and cross-sheet references, which may require extra learning. The interface, though familiar, can become cluttered with large datasets, making navigation slower. Some reporting and dashboard customizations feel less flexible compared to dedicated BI tools.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet solves the problem of scattered work and lack of visibility by bringing project tracking, task management, reporting, and collaboration into one centralized platform. Instead of juggling spreadsheets, emails, and multiple tools, everything lives in structured sheets and dashboards, which improves organization and accountability. It helps standardize processes through templates and automation, reducing manual follow-ups and errors. Real-time updates and shared views make it easier for teams and stakeholders to stay aligned on progress, deadlines, and priorities. As a result, work gets done faster, communication is clearer, and decision-making improves because all the key information is easy to access in one place.

  ### 7. Finally moving my manual tracking into an automated dashboard

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vivek G. | Customer Training Solutions Architect, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Smartsheet?**

What I love most is how it handles Sheet Summaries and hierarchy. Unlike a standard spreadsheet, where formulas get buried in the grid, Smartsheet lets me pull high-level metrics like my weekly completion rates into a separate sidebar. This 'hidden brain' approach keeps my task list clean while still feeding live data to an executive dashboard.

The Column Formula feature is also a massive time-saver. Once I set up the logic for parent-child row assignments, I didn't have to worry about broken links or manual entry every time I added a new task. It feels like a robust database that happens to look like a familiar grid.

**What do you dislike about Smartsheet?**

The formula syntax can be a bit of a headache at first. It’s not quite the same as Excel or Google Sheets, so I ran into some #UNPARSEABLE errors while trying to set up my hierarchy and week assignments. There's definitely a learning curve to figuring out how the sheet interacts with the summary sidebar.

Also, it’s not always intuitive that you can’t just copy-paste text between cells using automation. I had to change my workflow to a manual copy-paste for rolling over tasks because the platform is more rigid than a simple spreadsheet when it comes to moving data around automatically.

**What problems is Smartsheet solving and how is that benefiting you?**

I was struggling to keep my project updates organised as I handled multiple projects. I needed a way to track weekly completions and rollover tasks without the manual mess of a basic spreadsheet. Smartsheet solved this by letting me build a structured hierarchy where my tasks are nested under specific weeks.

The main benefit is the automated reporting. Now, I have a single dashboard that pulls data directly from my sheet summaries. It gives me a clear, visual way to show my manager exactly what’s done and what’s blocked without me having to rebuild the report every Monday morning. It’s made my professional tracking much more scalable and transparent.

  ### 8. Makes a Positive Impact

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sunny B. | Office Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 12, 2026

**What do you like best about Smartsheet?**

It’s flexible enough to build trackers, schedules, and dashboards, but structured enough to manage tasks, dependencies, and ownership clearly. Automation, alerts, and real-time visibility make it easy to track progress and hold people accountable without chasing updates. It’s especially effective for coordinating cross-functional work and keeping everything in one place.

**What do you dislike about Smartsheet?**

It can feel overwhelming at first. Advanced features like formulas, automation, and dashboards aren’t immediately intuitive, so new users often need training before they can use them confidently. It can also become complex to manage as sheets scale, especially when permissions and automations stack up.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet addresses the challenge of tracking and managing compliance tasks across various inspections and maintenance activities. Without this tool, inspection schedules, supporting evidence, and follow-up actions would be scattered across emails and spreadsheets, increasing the risk of missing important deadlines.

For me, Smartsheet provides clear visibility into upcoming inspections, assigns responsibility, and shows the current status of each task. Its automated reminders and status tracking features minimise the need for manual follow-ups, enhance accountability, and help ensure that compliance activities—such as emergency lighting checks, legionella monitoring, and FCU maintenance—are completed on schedule and properly documented.

  ### 9. Easy to use, efficient

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jodi U. | Project Management Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 06, 2024

**What do you like best about Smartsheet?**

It is helpful to build timelines and recreate other timelines without having to start from scratch. If a deadline changes, it is easy to update and see how the overall timeline is impacted. It is very straightforward and doesn't require a lot of training to get started.

**What do you dislike about Smartsheet?**

I wish the user interface looked a little more sophisticated than a fancier excel spreadsheet. While it is fairly easy to use, sometimes it can feel clunky and like there could be an easier way to do things.

**What problems is Smartsheet solving and how is that benefiting you?**

Creating timelines efficiently and updating them easily when changes occur

  ### 10. Smartsheet is a great tool to complete complex schedules

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joshua M. | Project Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 04, 2024

**What do you like best about Smartsheet?**

The most helpful part about Smartsheet for my job is the ability to easily reference other sheets I've created. I deal a lot with scheduling so it helps a organize my thoughts the way I want.

**What do you dislike about Smartsheet?**

Sometimes i have a tough time with the appearance of my smart sheets. i find other programs have more appearance options.

**What problems is Smartsheet solving and how is that benefiting you?**

Solving the problem oh having many schedules that all have to coordinate the same timeline.

  ### 11. Effortless Functionality Makes Work a Breeze

**Rating:** 4.5/5.0 stars

**Reviewed by:** Niels H. | Talent Buyer, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 24, 2025

**What do you like best about Smartsheet?**

Ease of the functionalities. Smartsheet has a wide range of tools that can be used to work efficiently. There's a lot of features I haven't fully discovered, yet everything feels easy and straight forward to use. The best way to describe it, is excel on steroids and made easier to operate. I'm using smartsheet on a daily basis.

**What do you dislike about Smartsheet?**

When you are working collaborative, the overwriting of other colleagues changes is not always very handy. If this could be improved so it's more direct and every change gets automatically autosaved, that would improve the overall experience even more.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet gives a good overview and ease to work on files, this helps me and the team to do our job even when we are not together. It gives clear overview and it makes it easy for everyone to work together on the same project and update each other without being in the same room.

  ### 12. Smartsheet is a great tool that makes my job easier to do.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tina C. | Senior Specialist - Global Supply Chain Services, Enterprise (> 1000 emp.)

**Reviewed Date:** June 02, 2025

**What do you like best about Smartsheet?**

My favorite thing about Smartsheet is how flexible it is. You can use it for just about anything. It's also very simple to make changes to a solution once it's been created. It's nice to be able to pivot when needed!

**What do you dislike about Smartsheet?**

Smartsheet dashboards are generally good, but I’m disappointed that there isn’t an option to filter or drill down into the data. The visualizations also feel somewhat limited when compared to other tools I’ve used. Another issue is that users frequently suggest improvements, even small and straightforward ones, but these changes either never get implemented or take an extremely long time to appear. At the same time, features that no one requested, like Collections, are introduced instead. It would be great if the company listened more closely to its customers.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet saves us time by having all the data we need at our fingertips to make quick decisions. It's also made our teams more effecient because it's so easy to use!

  ### 13. Smartsheets - the best tool for Project Managers

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 17, 2024

**What do you like best about Smartsheet?**

Smartsheets allows you to collaborate with others and makes real time updates. It's easy to use and familiar UI to other softwares which makes it easy to pick up and feel comfortable with the system. I enjoy it as a RAID (risk, actions, issues, decisions) tool as well as a tool to track timeline's via row or ghant chart.

**What do you dislike about Smartsheet?**

Hard to undo changes or go back to a previous version.

**What problems is Smartsheet solving and how is that benefiting you?**

It's a gathering place for both partner and client to solve issues in real time. It's great that it has time stamps and strong documentation. You can add hyperlinks and attachements.

  ### 14. Polished and usefull tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 08, 2025

**What do you like best about Smartsheet?**

I appreciate how it evolves and improves over time. The API is very useful and works great. In general, it is easy to use. I use the tool every day at my job, and it's integrated with some external apps.

**What do you dislike about Smartsheet?**

Sometimes the changes take a bit more time than expected. The bad part is that, with some of the new views, not all functionalities are available.

**What problems is Smartsheet solving and how is that benefiting you?**

Interconnects multiple projects and tables, making it easy to track project status. it improves the performance, and making it a good roi

  ### 15. Smartsheet: A Modern PMO That Streamlines Complex Projects Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lewis D. | Senior Marketing Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Smartsheet?**

Smartsheet gives me an operational command centre that actually scales with the way I work. The platform takes complex projects and translates them into clean, trackable workflows without any of the friction you’d expect from legacy tools. The interface is intuitive enough that onboarding is a non-event, yet powerful enough to handle multi-stakeholder projects end-to-end.

The biggest upside is how quickly I can stand up structured project frameworks, automate repetitive tasks, and maintain real-time visibility across deliverables. It removes noise, reduces admin, and helps me drive initiatives forward with pace and accountability. In short, it feels like a modern PMO in a box.

**What do you dislike about Smartsheet?**

The only consistent pain point is that some of the more advanced features sit behind a learning curve that slows down adoption for team members who aren't as tech-comfortable. When scaling cross-department projects, I occasionally have to simplify workflows just to keep everyone aligned. A more seamless integration layer for external tools would also unlock even more end-to-end automation.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet streamlines project execution by centralising tasks, timelines, and communication into one accountable ecosystem. It eliminates version-control headaches, manual reporting cycles, and scattered task management across emails and chats.

The benefit is operational clarity. I can forecast workload, manage dependencies, and track progress with zero ambiguity. It reduces bottlenecks, accelerates delivery, and gives leadership the transparency they need without me building ad-hoc reports. It lets me run projects with a level of discipline and velocity that traditional spreadsheets or generic task tools simply can’t match.

  ### 16. Effortless Form Creation, Instant Data Access

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 30, 2025

**What do you like best about Smartsheet?**

I really like the ease of form creation in Smartsheet. I can easily create a form, share the link with techs, and they can fill it out in the field. I have access to their answers in seconds, which is incredibly helpful for keeping our tasks moving.

**What do you dislike about Smartsheet?**

I would like to be able to see the filled out forms in a form format and not just answers in the spreadsheet. The spreadsheets are great but I would also like to see the forms filled out as well.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps replace paper forms and keeps our tasks moving. I appreciate the ease of form creation; I can share a form link, and techs fill it out in the field, giving me instant access to their answers.

  ### 17. Powerful Tool, But Setup Requires Patience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Enya L. | Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Smartsheet?**

I like that Smartsheet actually helps me to make reports and standardize some reports. It's friendly at some point, and the feature is valuable to me because it saves time in my reports and my job. The standardized reports allow us to create a survey, upload it, and then generate a specific report with filters, making it efficient by just filtering.

**What do you dislike about Smartsheet?**

In the reports, sometimes it glitches, so the information needs to be manually refreshed. If data isn't entered with the correct format, it causes big issues. I understand we need to standardize data entry, but sometimes it's not possible, which can mess up the whole project or process. At the beginning, the setup wasn't easy for me. I had to watch tutorial videos to understand it, and it took me around six months to fully grasp it.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet to track my projects and do inventories, helping with team logistics and task tracking. It saves me time by making and standardizing reports, allowing for easy filtering.

  ### 18. Flexible Project Management with a Learning Curve

**Rating:** 4.0/5.0 stars

**Reviewed by:** Manuel P.

**Reviewed Date:** February 18, 2026

**What do you like best about Smartsheet?**

I use Smartsheet for project management and tracking tasks, and it helps me organize timelines, assign responsibilities, and monitor progress across different teams. I love its flexibility, as you can customize sheets to match different frameworks, automate reminders, and get a clear view of timelines and progress. The customization lets us tailor each sheet to fit different projects instead of forcing one rigid structure on everything. We can add the columns, statuses, and workflows that actually match how our team works. Additionally, the initial setup was fairly easy; creating sheets and inviting team members was straightforward.

**What do you dislike about Smartsheet?**

The interface can feel a bit overwhelming at first, especially for new users. Some advanced features aren’t very intuitive and take time to learn. It can also get expensive as you add more users or need higher tier features.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet for project management and tracking tasks. It solves scattered project information issues and unclear task ownership by keeping everything in one place, making deadlines visible, and helping the team stay aligned on priorities and progress. Customization and automation add to its flexibility.

  ### 19. Easy Integration with Powerful Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about Smartsheet?**

I find Smartsheet very easy to set up, which really streamlines our work processes. It saves us a lot of time by automating processes that would otherwise consume our efforts. People spend less time on spreadsheets because their time is saved through Smartsheet. Additionally, the ease of learning Smartsheet has led to a high rate of adaptation among our users. It was incredibly easy for us to install and properly configure Smartsheet in about two weeks.

**What do you dislike about Smartsheet?**

It's a bit expensive, and also the support is not so responsive. So sometimes you have to wait for the support.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet to automate my processes, saving time and reducing spreadsheet work. It's easy to learn, making adoption quick and efficient.

  ### 20. Flexible Automation and Collaboration, But Licensing Limits Us internally

**Rating:** 3.5/5.0 stars

**Reviewed by:** Janco v. | National SHEQ Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Smartsheet?**

The flexibility of creating sheets and assign automated workflows based on events and criteria that occurs within the sheet(s). Having unlimited external users/collaborators to place data within system for tracking purposes. Having a user-friendly automation set up which is easy to use and to set up based on conditions.

**What do you dislike about Smartsheet?**

The newly added licencing, where everyone within your organisation/email domain must have a paid licence to use the system. Not everyone that uses Smartsheet within our company creates sheets/automated workflows/projects ect. They only place data within the system and edits rows where necessary. With this new licencing we are forced to look at alternatives. As we cant afford giving each person that uses the system only for editing rows a licence. Only a certain amount of employees creates sheets and workflows.

**What problems is Smartsheet solving and how is that benefiting you?**

Health, safety, Environmental & Quality compliance within the business. External data tracking with contractors, suppliers and clients.

  ### 21. Really easy to use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica D. | Finance Administator, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 02, 2025

**What do you like best about Smartsheet?**

It helps me stay organised and is incredibly easy for my whole department to access and update as and when needed. We use this on a daily basis and assists us in regards to supporting our customers

**What do you dislike about Smartsheet?**

I am yet to have a bad experience with smartsheet therefore cannot comment on this

**What problems is Smartsheet solving and how is that benefiting you?**

It helps us stay on top of customer overdue invoices and queries

  ### 22. using smart sheet but probably not to its full potential

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jody  c. | Head of Projects, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 06, 2024

**What do you like best about Smartsheet?**

*Muliple people can we be working on it at once 
*clients can see a live update 365 days a year
*pictures and attachments can be added to the line
*multi layed filtering 
*super easy to use 
*used 5 days a week by 19 people

**What do you dislike about Smartsheet?**

*Currently very slow opening and loading new sheets 
*you can updated multiple lines at once- eg the same comment needs to be added on multiple lines - you can not do this in a bulk  you have to go into each one line by line 
*we have no customer support and the one time we really needed it i was told no one could help and it took days to get this response 
* hard to work out how to get the system to impliment automation - ive tried but cant get it work 
*if you havent submitted a comment, you get a pop up but you cant click and be taken to the line with the comment to submit it, and have to scroll up and down untill you see the little pen 
*when you set a reminder on a line, again you cant click and be taken straight to the line on the smart sheet 
*more support required on how to use the systme to the full potential as im sure it can do more for us but need an account manager to dicuss and support with this or we will in the near future have to look to move  to a full CRM to make our life less manual and admin heavy
*glitches out at around 4000 lines of data and the smart sheet jumps around and lines move about

**What problems is Smartsheet solving and how is that benefiting you?**

its the only system our business has used, but we need it work better for us  currenty its so admin heavy we have no automation at all so can be very laborious, we cant even click and buttom and pull reports. so not functing as a CMR

  ### 23. Intuitive and User-Friendly Platform That Simplifies Planning

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mark K. | Head of PMO, Enterprise (> 1000 emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Smartsheet?**

Easy to use, not full of colours and big boxes like other products, you can see your plan on one page. It's intuitive easy for people to understand after just 5 minutes of coaching. Collaborative working works well in the most part with live updates when two people are on the same sheet.

**What do you dislike about Smartsheet?**

I do not like the new licencing model, it has created another level of administration and fear of breaching member accounts. What was almost a USP over other products that everyone didn't need to be licenced and a clear direction of where Smartsheet is heading. The whole new licencing model is also not very straight forward.
I think some big improvements are needed on backups, it is not easy to restore and would prefer a more snapshot of time and easier to undo changes that people have made. Importing from excel could be better executed with field pickers for things like dates and multiple worksheet excel documents. 
Adding a new user is clunky and doesn't always work, have had to add people twice as the first time didn't work then the endless refreshing of pages to get the change/addition to happen.
Dashboards need to be more powerful and are a bit basic.

**What problems is Smartsheet solving and how is that benefiting you?**

I run PMO through it and all project delivery, workpackages etc.... it brings project teams together.

  ### 24. Great for Task Prioritization, but have a lot areas of improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rosa T. | Business Analyst, Manufacturing, Enterprise (> 1000 emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Smartsheet?**

I used it everyday for prioritizing my tasks and create my requests.
It allowed me to keep a live conversation with my collaborators.
Currently, I use it to share database chart info as translations, multiple information lists, then based on that create the SQL tables that I need.
I also keep track of projects status.

**What do you dislike about Smartsheet?**

When i copied a row it didn't drag the files that were in the original, so i had to attached again.
I wasn't able to include images on my comments, I was only able to attach PDF files.
I was not able to link it to outlook, and create my requests from there.
I did not receive notification unless my collaborator tags me.

**What problems is Smartsheet solving and how is that benefiting you?**

We needed a place where I can see all my tasks and request from my different brands, so we could prioritize work.
Currently, we are able to share multiple Database information, and keep a track of the different versions.
Create vacation forms and keep a log/history of all requests.

  ### 25. Project management tool with great collaboration features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.)

**Reviewed Date:** March 12, 2024

**What do you like best about Smartsheet?**

User-friendly: Smartsheet is quite easy to use, even for end users who aren’t very familiar with technology.

Fostered collaboration: One of Smartsheet’s biggest advantages is how easy it makes collaboration. It provides a centralised environment where changes are tracked in the history, and real-time notifications are sent. It’s also simple to integrate links to Google Docs, Google Sheets, and Google Drive, which helps keep project documentation clear, organised, and accessible.

Customization options: More experienced users can create custom templates, workflows, and automated alerts to adapt the tool to the company’s specific needs. Overall, there’s a wide range of customization available.

**What do you dislike about Smartsheet?**

The customization options are complex and time-consuming, even for expert users, and they’re also very difficult to maintain over time. When issues come up with templates, workflows, or automatisms, fixes are often applied only to new plans rather than to existing ones, which creates additional effort.

There are no interactive reports or dashboards for view-only users, so other tools are needed to work around these limitations. In our case, we exported the data and presented it to our top management team using Looker Studio.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet simplifies the tracking and management of regulatory activities by avoiding the fragmented use of different files and systems. It reduces manual tasks and improves efficiency, while also supporting better harmonization across our processes.

  ### 26. Smartsheet Integrations Made It the Perfect Custom CRM for My Workflow

**Rating:** 5.0/5.0 stars

**Reviewed by:** Becky F. | Customer Service Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Smartsheet?**

I love Smartsheet because I can integrate it into just about anything I need. I’ve essentially built my own CRM with it, using automations and timelines to keep everything organized. Overall, it’s been the best tool for the way I work.

**What do you dislike about Smartsheet?**

What I dislike about Smartsheet is that I often have to start from scratch, then build and test things repeatedly to make sure everything works the way I need it to.

**What problems is Smartsheet solving and how is that benefiting you?**

I don’t like having to pay for a CRM, especially since they can be expensive. Instead, I’ve built everything I need into it, and that setup works for me as a workaround.

  ### 27. Excellent tool for teamwork

**Rating:** 5.0/5.0 stars

**Reviewed by:** Francheska C. | Production planning  and export coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 12, 2024

**What do you like best about Smartsheet?**

I love how easy it is for staff to use, it's easy to learn to use. The information is updated quite quickly and we can access it without going to the office.

**What do you dislike about Smartsheet?**

We would like to improve the export of documents in Excel, it would make the process of uploading and sharing reports with the team more streamlined.

**What problems is Smartsheet solving and how is that benefiting you?**

the export of a document that uploads the most similar to the original document. Not everyone knows how to edit documents.

  ### 28. Smartsheet Modernized Our Workflow and Boosted Team Collaboration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Riley P. | Procurement Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about Smartsheet?**

The collaboration within the team has improved significantly. I also find the filters to be very useful. We moved our trackers from Excel to Smartsheet, and it works much better now, even in terms of how it feels to use. I have to say, the forms have made things a lot easier for us. I really like the tick boxes - something soo simple, but makes a bit difference. I like the little details like the dates function - It's just a lot more modern than our excel sheet.

**What do you dislike about Smartsheet?**

Some Excel keyboard shortcuts don’t always work — for example, Ctrl+D (which should fill down like in Excel) often doesn’t do anything.

It can feel a bit sluggish when working with larger sheets.

There’s no offline mode, which can sometimes be inconvenient if the internet connection drops.

Finally, when you are working as a team, the updates aren't always immediate, and sometimes have reload the whole tab.

**What problems is Smartsheet solving and how is that benefiting you?**

Before Smartsheet, we used to have loads of Excel tabs to manage everything. Now it’s all in one place with set filters, which makes tracking much easier. The reminders are really handy too, as they link straight to our email addresses so nothing gets missed. Overall, it’s helped centralise things and improve visibility.

  ### 29. Smartsheet Streamlines Task Management with Helpful Intake Forms

**Rating:** 5.0/5.0 stars

**Reviewed by:** Darshan M. | Marketing Automation Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** October 29, 2025

**What do you like best about Smartsheet?**

Smartsheet has been very useful for organizing my tasks, especially with the intake form, which makes the process much smoother. The steps it provides are genuinely helpful for tracking the progress and current stage of my team's tickets.

**What do you dislike about Smartsheet?**

There isn't much to comment on overall, but I did notice one thing: I have to click 'save' every time I make changes to the sheet. An auto-save feature would have been much more convenient.

**What problems is Smartsheet solving and how is that benefiting you?**

Previously, our organization struggled with unstructured workflows. After implementing Smartsheet, we began using a ticketing approach through Intake forms. Now, when someone submits a request, a team member receives a notification based on the information provided, allowing us to take prompt action. This system has also made it much easier to track the progress of any assigned tasks. As a result, all stakeholders now have better visibility into the status of tasks that have been assigned or requested, which has been highly beneficial.

  ### 30. One of the best tools for project management out there.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joshua T. | Project Manager, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Smartsheet?**

Smartsheet is a highly robust project management tool and stands out as one of the best options for tracking projects. Its user-friendly interface makes it very easy to use, and the collaborative features are especially valuable when working with large groups. These capabilities also make it an effective solution for sharing updates with executive stakeholders and sponsors.

**What do you dislike about Smartsheet?**

They have recently updated their licensing model, particularly affecting situations where you need to share with external parties or add extra collaborators. Now, if you want certain people to contribute to specific sheets without granting them full access to entire projects, the process has changed.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet serves as a comprehensive tool that supports the management of different projects from their initial stages all the way through to completion.

  ### 31. Familiar Interface and Streamlined Project Tracking

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sandeep S. | IT Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 07, 2026

**What do you like best about Smartsheet?**

Smartsheet has a familiar interface for those who have used Excel or Google Sheets, which greatly reduces the learning curve. This familiarity makes it much simpler to standardize project tracking and manage operational workflows across teams, all without the need for extensive change management.

**What do you dislike about Smartsheet?**

Smartsheet’s pricing tends to be reasonable when used on a small scale. However, as soon as you require additional licensed users, access to advanced features like Control Center, Dynamic View, or premium apps, or need to move up to higher governance and security tiers, the costs can rise quickly. This escalation can sometimes exceed what teams anticipate paying for a tool that is essentially spreadsheet-based.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet solves it:

A shared source of truth (sheet) with owners, dates, and status fields

Automated reminders and update requests

Dashboards and reports that roll up progress

Benefit to you:

Fewer status meetings

More predictable delivery and fewer missed deadlines

  ### 32. SmartSheet has become an essential part of my workflow

**Rating:** 4.0/5.0 stars

**Reviewed by:** Darko V. | Head of the manufacturing facility, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about Smartsheet?**

I’ve been using SmartSheet for 4–5 years to coordinate projects across multiple departments, and I have to say the experience has been surprisingly positive. It has gone through several upgrades over time. What I like most is the combination of a spreadsheet-style interface and automation features — it’s like using Excel, but with a brain that understands workflow.

The ability to add comments, attach documents, track changes, organise tasks, and send notifications makes collaboration much easier. I especially appreciate that everyone on the team can see real-time progress without the need for endless email threads.

Overall, SmartSheet has become an essential tool for organising work and facilitating communication within the team.

**What do you dislike about Smartsheet?**

The interface design could be improved a bit, but that’s mostly a matter of personal preference, so it doesn’t really affect my overall impression or rating of the app.

**What problems is Smartsheet solving and how is that benefiting you?**

SmartSheet helps us centralise project information and keep all departments aligned. It replaced dozens of separate spreadsheets and email threads with one shared workspace. Thanks to task tracking, automation, and real-time updates, we’ve reduced delays and improved overall visibility across projects.

  ### 33. Effortless Project Management with Smartsheet’s Intuitive Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fadi S. | Business Planning Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about Smartsheet?**

What I like best about Smartsheet is its user-friendly interface and intuitive design. Even though I’m not PMP-certified, I find it very easy to build, track, and manage complex projects. The platform allows me to visualize timelines, assign responsibilities, and follow progress without needing deep technical or project management expertise. It truly simplifies project coordination and keeps everything organized in one place.

**What do you dislike about Smartsheet?**

The navigation within columns can sometimes be distracting compared to Excel. Whenever I need to check specific details or analyze data more closely, I often end up exporting the sheet to Excel to do it there. Ideally, Smartsheet should allow for a smoother and more flexible in-platform data review experience, so everything can be done directly without the need for exporting.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet is helping us improve data governance and ensure data synchronization across teams by centralizing everything in one location. It serves as a single focal point for all users, making collaboration, updates, and tracking much more efficient. This has reduced duplication of work and improved transparency across different departments.

  ### 34. Visibility and Collaboration

**Rating:** 3.5/5.0 stars

**Reviewed by:** Naveed J. | Chief Digital Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Smartsheet?**

Smartsheet combines spreadsheet simplicity with good project management. It helps us plan, track, automate, and collaborate in one place with flexible views, dashboards that improve visibility, accountability, and efficiency across our projects and teams.

**What do you dislike about Smartsheet?**

Recently, Smartsheet has become more expensive, and there is a noticeable learning curve when it comes to its advanced features. It is not the best choice for in-depth document editing or managing highly complex projects. The options for customization are somewhat limited, and if you need extensive automation or advanced reporting, you may have to opt for higher-tier plans.

**What problems is Smartsheet solving and how is that benefiting you?**

This tool has been very helpful in managing the tasks assigned by senior management. The notification and reminder automations are especially useful and make our work much easier.

  ### 35. Efficient Collaboration and Analytics in One Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jayanth J. | Computer Systems (QC Graduate), Pharmaceuticals, Enterprise (> 1000 emp.)

**Reviewed Date:** January 05, 2026

**What do you like best about Smartsheet?**

I use Smartsheet to create sheets shared by all employees, allowing us to analyze the data and create reports and dashboards directly in Smartsheet. I find the collaboration feature very useful, and I greatly appreciate the report feature that lets me view data in a summarized format rather than just entering it. The integration with other platforms is also a significant plus. The switch from Excel to Smartsheet was beneficial because Smartsheet offers reports, dashboards, and different views like Gantt and Calendar, which we regularly use. Setting up Smartsheet was pretty straightforward as my company has a license agreement, so I just had to request an account.

**What do you dislike about Smartsheet?**

One thing that doesn't work out for me is the limit on number of rows. I understand it's a high number but I would like it to be unlimited. This solves our problem of having to archive the data into another Smartsheet to keep the main Smartsheet live.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet for creating shared sheets and data analytics. It solves collaboration and data analytics problems, offering useful reporting features.

  ### 36. Easy Collaboration for Project Management Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marie S. | Project Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 13, 2025

**What do you like best about Smartsheet?**

Smartsheet is straightforward to use and features an intuitive, user-friendly interface. I work with multiple sheets every day, and I appreciate being able to share them with both customers and coworkers while controlling their access permissions. This functionality helps me keep my projects on track and minimizes mistakes or the confusion that can come from too many people being involved.

**What do you dislike about Smartsheet?**

I find it challenging to adjust the size of rows and columns, and I wish there were an option to do so more easily. Additionally, starting a new sheet from a blank template is not very straightforward for me. I find it much simpler to create a new sheet by duplicating an existing Smartsheet.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps keep all project details organized in one central location, making it easy for all stakeholders to access the information they need. This has been beneficial for me, as it allows others to find answers to their questions on their own, without having to contact me directly.

  ### 37. Great for Basic Use, Needs Excel-Like Shortcuts

**Rating:** 4.0/5.0 stars

**Reviewed by:** Bob M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2023

**What do you like best about Smartsheet?**

I appreciate that Smartsheet acts as a dynamic, updated online tool that avoids the need to resend Excel files after every update. I love how it maintains some of the keyboard shortcuts from Excel, making certain tasks intuitive. I find the reminder feature invaluable for managing long-term tasks, sending me email alerts when needed. Adding notes to lines is intuitive, allowing multiple collaborators to update with timestamps, enhancing teamwork. The affordability and utility of basic features are ideal for our small sales team, making it a practical choice.

**What do you dislike about Smartsheet?**

I find it challenging that Smartsheet's keyboard shortcuts differ from Microsoft Excel, particularly with basic functions like copying and pasting. This inconsistency can be frustrating, especially since I'm used to Excel's interface. Additionally, the limitation on copying and pasting only 500 rows at a time is problematic for my work, especially after an acquisition that increased the number of parts we manage. Also, the control functions for actions like cut and paste aren't always aligned with Excel, which complicates my workflow since I frequently use these features.

**What problems is Smartsheet solving and how is that benefiting you?**

I use Smartsheet to easily manage and update our internal price lists without manually sending Excel files, ensuring everyone has current data instantly. It's dynamic and simplifies sharing updates within our sales and customer service teams.

  ### 38. Smartsheet: A Great Collaboration Tool with Significant Advantages Over Excel Sheets in OneDrive

**Rating:** 4.0/5.0 stars

**Reviewed by:** Zbigniew K. | Manager - Global Packaging Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** October 13, 2025

**What do you like best about Smartsheet?**

Smartsheet offers ease of implementation and seamless integration with ETL software. It’s a reliable platform that supports efficient workflows and collaboration.

**What do you dislike about Smartsheet?**

Sharing content with individuals who don’t have a license can be challenging. Unlike MS Excel and OneDrive, Smartsheet requires a license, which limits accessibility for non-licensed users.

**What problems is Smartsheet solving and how is that benefiting you?**

We have developed a tool that retrieves daily information from our TMS stored in an MS SQL table. This data is processed using Alteryx Designer and updated in Smartsheet through Alteryx Scheduler. Smartsheet automation helps streamline workflows by sending email reminders to users when specific criteria are met. Additionally, we use a manual tracker in Smartsheet to efficiently register extra information that isn’t available in TMS.

To integrate Smartsheet into our workflow, we built a custom Alteryx workflow to update Smartsheet data via its API. This was relatively simple, thanks to Smartsheet’s easy API access to its tables. As a result, this workflow and Smartsheet have allowed us to save 10–20% of our daily time, which can now be allocated to other tasks. Moreover, Smartsheet provides a more professional appearance and better archiving capabilities compared to Excel sheets stored on OneDrive.

  ### 39. Intuitive and Flexible—Smartsheet Makes Team Workflow Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Carlos Y. | IT Technician, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 24, 2025

**What do you like best about Smartsheet?**

I myself am not a full user of Smartsheet, I am the IT Technician and only do user management (permissions, licenses, etc..). But from all feedback I've heard from my colleagues, it's a great tool that let's you easily keep track of tasks, pending orders.. you name the use you want to give this tool.

Also from what I hear, it's quite easy to use and also intuitive. It gives a few liberties that similar tools don't offer ;). Our team uses it everyday for their workflow with minimal assistance from me (IT GURU) because it just works.

**What do you dislike about Smartsheet?**

So far I don't have anything bad to say about the tool. Like I said in the in the 'like' section, it just works.

**What problems is Smartsheet solving and how is that benefiting you?**

It's giving our users an easy way to keep track of purchasing orders, material tracking, non conformity requests management, among other things.

  ### 40. Enhances Project Visibility and Team Collaboration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kavrulmas 2.

**Reviewed Date:** December 24, 2025

**What do you like best about Smartsheet?**

I love how Smartsheet combines the simplicity of spreadsheets with powerful project management capabilities. It allows me to customize workflows, automate repetitive tasks, and create clear dashboards for better visibility. Real-time collaboration and notifications ensure everyone stays aligned, which improves productivity and reduces delays. The initial setup was fairly easy and straightforward, with templates that helped us get started quickly, and the interface felt familiar. Smartsheet is a powerful and flexible tool that greatly improves project visibility and team collaboration, helping us streamline workflows and save time.

**What do you dislike about Smartsheet?**

One aspect that could be improved in Smartsheet is performance when working with very large sheets or complex reports, as it can feel a bit slow at times. Additionally, some advanced features require extra add-ons, which may increase overall cost. Clearer in-app guidance or tutorials for these advanced options would make the experience even better for new users.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps me solve issues like lack of visibility, missed deadlines, and poor task coordination. It centralizes project data, improves communication, and makes tracking progress easier. It reduces manual follow-ups and confusion by keeping everything updated in real time.

  ### 41. The next step towards total data organization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Chris M. | Client Solutions Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 30, 2021

**What do you like best about Smartsheet?**

In my role as an insurance agent, I rely on Smartsheet daily to make updates as new appetites and insurance programs are introduced. Smartsheet has become our primary tool because its ribbons, column headers, and the recently updated vertical sheet navigation on the left side make editing tasks flow seamlessly.

Even if I go some time without accessing certain sheets—like 'Program Appetite Guide', 'New Business Prospects', 'Carrier Contact List', or the various client claim file sheets, each with their own unique content and layout—I find it easy to get back up to speed. Within just a few minutes, I can reacquaint myself with any differences. Smartsheet receives frequent updates, and each one brings new features while preserving the aspects that set it apart from a standard Excel spreadsheet.

**What do you dislike about Smartsheet?**

The permissions required to edit or add new columns sometimes restrict my ability to make changes that I would normally handle during a typical workday. This often means I have to rely on teammates who might not be in the office or actively using Smartsheet at that moment. Additionally, it seems that columns do not retain their resized widths from previous sessions, and any adjustments I make are not saved—unless there is a setting I am missing. This results in extra time spent preparing the sheet before I can actually review the data.

Finally, while this is a minor complaint, I find it a bit discouraging to create a new spreadsheet from scratch. My ideas often don't fit any of the available template suggestions, such as forms, reports, grids, dashboards, or timelines. As a result, I usually end up reusing the same sheet, which can cause the data to become cluttered and overused.

**Recommendations to others considering Smartsheet:**

There are plenty of exciting built-in features that contain pre-designed code/programming to get you up and running quicker. You can feel rest assured that knowing the Excel programming language is not required to enjoy using Spreadsheets.

**What problems is Smartsheet solving and how is that benefiting you?**

The primary issues this addresses involve organizing information and data from clients, claims, loss details, insurance companies providing coverages, coverage types, and the influx of new appetite materials such as underwriting guidelines, all within a well-integrated environment. This integration streamlines the daily operations of a commercial insurance agency, making tasks easier without interfering with other essential programs like Outlook, the agency management portal, Excel, Teams, Acrobat, or any other tools that might otherwise clutter the workspace. It also enhances my ability to quickly access important details that might have been difficult to locate or would have taken an hour or more to find using separate systems.

  ### 42. Great Tool to Use for Companies

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kevin L. | Pricing Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2025

**What do you like best about Smartsheet?**

The reason I gave smartsheet a 10/10 recommendation is because it helpful to me and my team that I work with. It let the team see the task each member is working on from start to finish. With everything is in one place, easy to see, and keep tracks of everything, the team is able to stay organized, act fast, and never lose track of a task.

**What do you dislike about Smartsheet?**

One thing that I dislike about smartsheet would be the user interface. When I'm using my laptop or a smaller monitor, I'm not to fully see the end of the column with the scroll bar all the way to the right. Also when you type more than 5-6 words on the last column of the smartsheet, the words are cut off, even when you are scrolling all the way to the right.

**What problems is Smartsheet solving and how is that benefiting you?**

It helps keep our team's task organized on who is working with what. So we can just go into smartsheet to see who is working on what, when is it do, and also each member's KPI.

  ### 43. Everything you need in one place and easy to navigate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Olivia b. | Project Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Smartsheet?**

I've been using Smartsheet daily for over a year now, and it has become my go-to project management tool. The Gantt chart feature is intuitive and easy to implement, making it simple to visualize timelines and dependencies. I especially appreciate the ability to save custom templates, which streamlines the setup process for new projects with similar deliverables.

The Card view is another standout feature—it provides a high-level overview of tasks in a format that caters to different team preferences. Additionally, the Dashboard functionality is user-friendly and incredibly helpful for creating a centralized overview and quick navigation to related sheets.

What truly sets Smartsheet apart from other tools are its automation capabilities. The ability to set automatic reminders for to-do list items, along with a wide range of customizable automations, makes organizing and managing information seamless. The extensive library of templates is also a major plus, allowing teams to hit the ground running with minimal setup time.

**What do you dislike about Smartsheet?**

When I first started using Smartsheet there was some struggle with setting up workspaces correctly & easily selecting the correct template for my needs. This was overcome quickly & a minor inconvenience. I truly have no other complaints.

**What problems is Smartsheet solving and how is that benefiting you?**

The ability to have everything I need in one place. I feel as though it has combined multiple tools that I have previously used into one very intuitive tool. It is also much easier to navigate and visualize that other tools with similar function. Able to review schedule, see financials, create / manage to do list, maintain contacts and track project all in one spot.

  ### 44. Smartsheet: A Game-Changer for Law Firm Operations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kaufman I. | Firm Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Smartsheet?**

Smartsheet completely changed that. It allows us to build customized dashboards, automate repetitive tasks, and track performance metrics in real time — all in one central, organized place. I can instantly see the status of every project, monitor KPIs across departments, and ensure nothing slips through the cracks. The transparency and visibility it provides have improved both efficiency and communication firm-wide.

The ability to create automations and reminders has drastically reduced missed deadlines and manual follow-ups. Templates for onboarding, case tracking, and marketing initiatives have made our internal processes faster and more consistent. Plus, the integration options (especially with our CRM and document management systems) make Smartsheet even more powerful for law firm operations.

**What do you dislike about Smartsheet?**

I have not yet found anything that I dislike about Smartsheet.  It has been very easy to navigate and use.

**What problems is Smartsheet solving and how is that benefiting you?**

It is helping us to monitor tasks and project workflow.  Keeps up with deadlines and allows our team to work more collaboratively.

  ### 45. Smartsheet is a great versatile product that can be utilized across many departments.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Asha B. | Accreditation Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Smartsheet?**

I appreciate how customizable it is. The AI chart creation feature is something I really enjoy, as it allows us to easily add visualizations to our dashboard. This makes updating stakeholders much simpler. In our organization, we use it every day for more than just project management; we rely on it for creating forms, tracking transportation schedules, and managing approvals for purchases and inventory. Although the initial implementation and integration were slow, once each department learned about everything Smartsheet can do, it quickly became our preferred tool for fast and straightforward solutions—tasks that previously would have required help from our IT department or other software.

**What do you dislike about Smartsheet?**

I do not like the new payment model that has recently been established.  What once did not require a paid license now does; however, the per-license cost has also decreased.

**What problems is Smartsheet solving and how is that benefiting you?**

Managing multiple projects at one time and keeping everyone informed of the status of projects, along with the ability to provide quick updates to the larger team.

  ### 46. cloud-based platform that helps manage projects, track progress, collaborate with teams real time.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sonia S. | Content & QA Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Smartsheet?**

Easy to use with a familiar spreadsheet-style interface

Enables real-time collaboration and task tracking and easily implemented 

Offers automation for reminders, approvals, and workflows

Integrates with  Microsoft 365, Google Workspace
Can be used in real time and everyday

Provides clear project visibility through dashboards and reports

**What do you dislike about Smartsheet?**

Can be expensive for small teams or individual users

Requires some learning time for advanced features, 

Limited offline functionality

Complex projects may become difficult to manage in large sheets

Reporting features can be less flexible compared to specialized BI tools
Customer support is difficult to use as not in real time

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps in project organization, communication, and workflow tracking.

It helps teams:

Stay aligned by keeping all tasks, files, and updates in one place

Eliminate confusion caused by scattered emails or spreadsheets

Automate routine tasks like approvals and reminders

Monitor deadlines and progress through visual dashboards

These benefits make work more efficient, reduce delays, and give one a clear view of what’s happening in every project—helping one make faster, smarter decisions.

  ### 47. It makes your work easier

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rayco Z. | Senior Project Manager (Development), Mid-Market (51-1000 emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Smartsheet?**

This is a powerful tool for organizations seeking a collaborative, flexible, and scalable platform for managing work. While it may lack some of the advanced scheduling tools of specialized PM software like Microsoft Project, its ease of use, integration capabilities, and automation features make it a compelling solution for a wide range of use cases—from small teams to enterprise-scale operations.

Ideal for: Teams looking for a bridge between traditional spreadsheets and fully-featured project management systems, especially where collaboration and real-time updates are critical.

**What do you dislike about Smartsheet?**

* Some standard usability features (e.g. multi‑select rows or cells, adjusting row height, copying column metadata uniformly) are missing or limited.
* Smartsheet’s formula capabilities are less rich than Excel in some respects, especially with complex formulas, multi‑sheet relational operations, advanced conditional formatting etc.

**What problems is Smartsheet solving and how is that benefiting you?**

One of Smartsheet's standout features is its intuitive, spreadsheet-style layout. For teams already accustomed to using Excel or Google Sheets, the learning curve is minimal. This familiarity helps new users get up to speed quickly without the need for extensive training.
Smartsheet’s automation capabilities allow users to create workflows for approvals, alerts, reminders, and updates without writing a single line of code. These automations reduce manual follow-ups and keep projects moving forward.

  ### 48. Smartsheet - a very useful tool for Project Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Klint Jay V. | Project Coordinator 3, Enterprise (> 1000 emp.)

**Reviewed Date:** June 06, 2023

**What do you like best about Smartsheet?**

In Project Management, there are various trackers, timelines, and dashboards that need to be monitored regularly. Fortunately, Smartsheet provides an efficient and user-friendly platform to manage all these in one place.

With Smartsheet, you can easily create project timelines that can be used to generate comprehensive project dashboards. These dashboards can be shared seamlessly across teams and even exported to Excel for reporting or further analysis.

I personally enjoy creating project timelines and dashboards in Smartsheet — its features are intuitive, flexible, and ideal for preparing professional presentations for clients.

**What do you dislike about Smartsheet?**

For Smartsheet, I think it is still not capable to link data from other sources that are not Smartsheet workspace. It will be a lot better if we can upload or link data from other workspaces in Smartsheet.

**What problems is Smartsheet solving and how is that benefiting you?**

I think what’s great about Smartsheet is that there are so many things you can do within one workspace. You can create trackers, timelines, dashboards, and reports—all in a single platform. Plus, the notification feature that alerts team members of updates or changes is really helpful and keeps everyone aligned.

  ### 49. Smartsheet is powerful, but it could improve by increasing the cell limit.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nishant J. | Senior Procurement Project Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about Smartsheet?**

What I like best about Smartsheet is how it streamlines our procurement workflows. It’s great for real-time collaboration, automating approvals, and tracking  requests—all while aligning with Company's policies. It saves time and keeps everything transparent.

Flexibility across teams: Whether I’m working with commodity managers, buyers, or CPMS, Smartsheet adapts to different roles and needs. It’s become our go-to platform for everything from training sessions to escalation tracking.

Visibility and tracking: Dashboards and dynamic views give me instant insight into request statuses, ownership, and bottlenecks. It’s especially helpful when managing vendor onboarding or tracking policy compliance.

Workflow automation: From vendor master requests to payment term exceptions, Smartsheet automates status changes, approvals, and notifications, which saves time and reduces manual errors.

**What do you dislike about Smartsheet?**

There are a few areas where improvements could be made. For example, it would be helpful if Smartsheet allowed for multiple line requests when entering purchase orders, as this feature is currently missing. Additionally, I have encountered issues when using multiple workflows, as they can sometimes conflict with each other and cause problems with automation triggers. Another limitation is the 500,000 cell cap, which restricts the platform's usefulness for large-scale data reporting.

**What problems is Smartsheet solving and how is that benefiting you?**

Smartsheet helps solve key challenges in procurement project management by streamlining workflows, improving visibility, and reducing manual effort. For me, it’s been a game-changer in managing vendor setups, GR requests, and milestone tracking. I can automate approvals, monitor progress in real time, and collaborate across teams—all in one place. It’s made my work faster, more organized, and easier to report on.

  ### 50. Putting the "Smart" in Smartsheet - Great Product!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natural State Scout Camping . | Camping Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 06, 2025

**What do you like best about Smartsheet?**

I would highly recommend Smartsheet to anyone running a business that needs a smart, flexible spreadsheet system that goes far beyond what traditional programs can do. It combines the familiarity of a spreadsheet with powerful project management and automation tools, making it easy to track workflows, manage teams, and visualize progress all in one place. The collaboration features are excellent, and the ability to integrate with other platforms makes it even more versatile.

**What do you dislike about Smartsheet?**

There is nothing to dislike about Smartsheet, and I am excited to see what new features they continue to add!

**What problems is Smartsheet solving and how is that benefiting you?**

Our organization uses Smartsheet to manage the entire invoicing and billing process from submission to approval and tracking. Invoices are submitted through a central form and automatically routed to the proper approvers, with real-time updates providing full visibility into payment status. This system has streamlined our workflow, reduced errors, and eliminated the need for multiple spreadsheets or email chains, making our billing process more efficient, transparent, and organized.


## Smartsheet Discussions
  - [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) - 9 comments, 7 upvotes
  - [In what ways has Smartsheet transformed project management and team collaboration in your organization?](https://www.g2.com/discussions/in-what-ways-has-smartsheet-transformed-project-management-and-team-collaboration-in-your-organization) - 3 comments, 5 upvotes
  - [How can I best make use of the dashboard feature?](https://www.g2.com/discussions/how-can-i-best-make-use-of-the-dashboard-feature) - 1 comment, 2 upvotes
  - [Any thoughts on linking SmartSheet to BlueBeam Revu? It would be great to be able to track Markup List in SmartSheet without having to export.](https://www.g2.com/discussions/any-thoughts-on-linking-smartsheet-to-bluebeam-revu-it-would-be-great-to-be-able-to-track-markup-list-in-smartsheet-without-having-to-export) - 1 comment, 2 upvotes
  - [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) - 10 comments, 1 upvote

- [View Smartsheet pricing details and edition comparison](https://www.g2.com/products/smartsheet/reviews?filters%5Bsentiment_snippet%5D=1710437&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A43%3A20+-0500&secure%5Bsession_id%5D=8069e26e-7aef-48ff-8a6c-6dc73bc20a2a&secure%5Btoken%5D=8d57f351f46326efd78303e6d313bab6b99b47231798742dd3aee5da28cf72d3&format=llm_user)
## Smartsheet Integrations
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## Smartsheet Features
**Tasks**
- Creation & Assignment
- Due Dates
- Task Prioritization
- To-Do Lists
- Dependencies
- Drag & Drop
- Recurring Tasks
- Real-Time Updates

**Portfolio Management**
- Portfolio Types
- Planning
- Alignment
- Portfolio Mix
- Resource Allocation & Planning

**Setup**
- Activities
- Dependencies
- Notifications
- Calendar Management
- Business Process Automation

**Platform Basics**
- Drag & Drop Scheduling
- Project and Task Lists Organization
- Project Templates
- Budgeting and Cost Estimation
- Team Member Roles
- Automated Alerts and Notficiations
- To-Do List

**Task Creation**
- Creation & Assignment
- Due Dates
- Drag & Drop
- Mass Updates

**Automation**
- Workflows
- Customization
- Data repository

**Communication**
- Chat
- Discussions
- External
- Feedback

**Projects**
- Planning
- Project Map
- GANTT
- Calendar View
- Views
- Project Budgeting
- Issue Tracking
- Templates
- Critical Path
- Time & Expense
- Methodologies
- Project Time Tracking
- Bug Tracking
- Milestone Tracking
- Task Progress Tracking
- Activity Tracking
- Project Tracking
- Status Tracking
- Progress Tracking
- Agile Methodologies
- Sprint Planning
- Project Planning
- Release Planning
- Multiple Projects
- Multi-Department/Project
- Customizable Templates
- Project Templates
- Gantt/Timeline View
- Percent-Complete Tracking
- Reporting/Project Tracking
- Goal Setting/Tracking
- Time Tracking
- Traditional Methodologies
- Task Planning
- Traditional Methodologies

**Project Management**
- Dependencies
- Priorities
- Lean Management
- Deadline Management
- Calendar Management
- Change Management

**Management**
- Audit Trail
- Integration

**Content Planning**
- Content Organization
- Task Assignment
- Multi-Channel Marketing
- Task Scheduling

**Task Management**
- Task Prioritization
- To-Do Lists
- Dependencies
- Recurring Tasks
- Project Templates

**Administration**
- Permissions
- Procedures
- Remote Work

**Content & Documents**
- File Sharing
- Notes
- Search
- Versioning

**Resource Management**
- Resource Definiton
- Capacity
- Scheduling
- Task Scheduling
- Project Planning/Scheduling

**Resource Management**
- Definition
- Allocation
- Optimization

**Project management**
- Task Prioritization
- Dependencies
- Planning
- Views
- Scheduling
- Critical Path
- Dashboards

**Controls**
- Custom Views
- Followers
- User Management
- Public Sharing

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI

**Additional Functionality**
- Collaboration Tools
- Gantt/Timeline View
- AI Copilot
- Task Tagging
- Spreadsheet View
- Task Scheduling
- Search/Filter
- Email-to-Task Conversion
- Project Tracking
- Time Tracking
- Sub-Task Management
- Task Progress Tracking
- Third-Party Integrations
- Calendar Management
- Mobile Access
- Task Editing
- Reporting/Analytics
- Deadline Management
- API
- Dependency Tracking
- Document Management
- Assignment Management
- Project Planning
- Task Board View
- Workflow Management
- Activity Tracking
- Commenting/Notes
- Resource Management
- Task Import
- Dashboard
- Access Controls/Permissions
- Real-Time Notifications

**Project Monitoring**
- Baselining / KPIs
- Resource Allocation
- Activity Dashboard
- Activity Dashboard

**Data & Analytics**
- Data Consolidation
- Visualizations
- Performance
- Risk Analysis

**Workload**
- Resource Allocation
- Workspace
- Configuration
- Insights

**Project Management**
- Task Management
- Planning
- Visibility
- Integration

**Marketing Campaign Performance**
- Performance and ROI Tracking
- Activity Tracking
- Project Tracking
- Progress Tracking
- Goal Setting/Tracking
- Status Tracking
- Project Time Tracking
- Task Progress Tracking

**Agentic AI - Workflow Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Drag & Drop
- Template Management
- Approval Process Control
- Customizable Dashboard
- Rules-Based Workflow
- Document Management
- Monitoring
- Progress Tracking
- Workflow Configuration
- Collaboration Tools
- Commenting/Notes
- Task Management
- Forms Management
- No-Code
- Data Import/Export
- Email Management
- Customizable Reports
- Access Controls/Permissions
- Graphical Workflow Editor
- Real-Time Data
- API
- Search/Filter
- AI Copilot
- Mobile Access
- Customizable Fields
- Activity Tracking
- Compliance Tracking
- Role-Based Permissions
- Reporting/Analytics
- Project Workflow
- Activity Dashboard

**Communication & Collaboration**
- Communication Channels
- Document Management
- Collaboration

**Remote Collaboration**
- Alignment
- Accountability
- Connectivity

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Strategy - Project and Portfolio Management**
- Simulation
- Tracking
- Planning
- Objectives
- Visiblity
- Alignment
- Risk Management
- Implementation
- Optimization
- Prioritization
- Timesheet Management
- Workflow Management
- Resource Management
- Task Management
- Requirements Management
- Assignment Management
- Document Management
- Project Time Tracking
- Status Tracking
- Progress Tracking
- Time & Expense Tracking
- Project Tracking
- ROI Tracking
- Activity Tracking
- Portfolio Management

**Agentic AI - Marketing Calendar**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance
- Task Planning
- Project Planning
- Media Planning
- Campaign Planning

**Additional Functionality**
- Collaboration Tools
- Budgeting/Forecasting
- Kanban Board
- Projections
- Demand Forecasting
- Multiple Projects
- Third-Party Integrations
- Customizable Fields
- Customizable Reports
- AI Copilot
- Reporting/Analytics
- API
- Project Templates
- Commenting/Notes
- Dashboard
- Gantt/Timeline View
- Agile Methodologies
- Planning Tools
- Real-Time Updates
- Project Workflow
- Task Scheduling
- Generative AI
- Drag & Drop

**Cost Management**
- Project Budgeting
- Time & Expense
- Profitability

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Project Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- File Transfer

**Additional Functionality**
- Backlog Management
- API
- Retrospectives Management
- Task Management
- Access Controls/Permissions
- Supports Scrum
- Team Management
- Kanban Board
- Request Management
- Commenting/Notes
- Charting
- @mentions
- Planning Tools
- Projections
- Collaboration Tools
- Calendar Management
- Email Management
- Project Workflow
- Deadline Management
- Role-Based Permissions
- Alerts/Notifications
- Reporting & Statistics
- Customizable Fields
- AI Copilot
- Resource Management
- Workflow Management
- Template Management
- Negative Feedback Management
- Data Import/Export
- File Management
- Assignment Management
- Progress Reports
- Budget Management
- Real-Time Reporting
- Real-Time Notifications
- Requirements Management
- Search/Filter
- Issue Management
- Document Management
- Release Management
- For IT Project Management
- Product Roadmapping
- Change Management
- Mobile App
- Portfolio Management
- Testing/QA Management
- Billing & Invoicing
- Risk Management
- Web-based Deployment
- Idea Management
- Client Portal
- File Sharing
- Version Control
- Availability Management
- Productivity Analysis
- Multi-Channel Communication
- Forecasting
- Key Performance Indicators
- Remote Support
- Predictive Analytics
- Tagging
- Feedback Management
- User Management
- Network Diagram
- Project Management
- Document Storage
- Visualization
- Customizable Reports
- Time Clock
- Reminders
- Daily Reports
- Configurable Workflow
- Roadmapping
- Iteration Management
- Timeline Management
- KPI Monitoring
- For Small Businesses
- Chat/Messaging
- Messaging

**Integration**
- Front Office
- Back Office
- External data

**Agentic AI - Project Collaboration**
- Multi-step Planning
- Cross-system Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Work Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction

**Other Features**
- Integrations
- Reporting

**Additional Functionality**
- File Management
- Activity Dashboard
- Real-Time Updates
- Deadline Management
- Project Workflow
- Prioritization
- Configurable Workflow
- AI Copilot
- Reporting & Statistics
- Email Management
- Reminders
- Workflow Management
- Drag & Drop
- Roadmapping
- Project Management
- Customizable Reports
- Campaign Management
- Predictive Analytics
- Marketing Calendar
- Planning Tools
- Spend Management
- Role-Based Permissions
- Calendar Management
- API
- Generative AI
- Commenting/Notes
- Presentation Tools
- Collaboration Tools
- Gantt/Timeline View
- Projections
- Budgeting/Forecasting
- Task Management
- Assignment Management
- Access Controls/Permissions
- Tagging

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