Smartsheet Reviews & Product Details

Executive Creative Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Smartsheet has been that solution with which we have been able to work in an organized, joint way and keep us collaborative in terms of the progress of our tasks and projects and in real time. We have undoubtedly liked how easy it is to manage our projects in an orderly way through this tool and to monitor their progress, from planning to completion. Review collected by and hosted on G2.com.

What do you dislike?

So far I haven't been able to find anything I dislike about this program, it has made our collaborative work much easier. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Without a doubt the most organized, collaborative and efficient way to work in project management is through Smartsheet, recommended. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main benefit that we have been able to notice through the use of Smartsheet is a facility in terms of collaboration between colleagues to work on the projects that are being carried out. In an orderly manner we have been able to follow up on the projects from planning, through the assignment of tasks and their progress, to their completion. Through the Gantt diagrams that Smartsheet provides we have been able to establish deadlines for the fulfillment of our projects and work together for their timely completion. Review collected by and hosted on G2.com.

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Smartsheet Overview

What is Smartsheet?

Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes. Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases. *G2 Leader in Enterprise, Summer 2020 *G2 Leader in Mid Market, Summer 2020 *G2 Leader in Small Business, Summer 2020 *G2 Top 50 Project Management Products, 2020 *G2 Top 50 Remote Tools, 2020 *G2 Momentum Leader; Spring 2020

Smartsheet Details
Website
Languages Supported
German, English, French, Italian, Japanese, Portuguese, Russian, Spanish
Product Description

Smartsheet is an intuitive online project management and collaboration tool. It has a familiar spreadsheet-like interface, coupled with file sharing & workflow.

How do you position yourself against your competitors?

We have taken the well-loved spreadsheet interface and coupled it with capabilities found in team collaboration and project management tools. The result is a tool that all kinds of teams use to manage projects and operational processes in a collaborative way. Smartsheet is disrupting the way people have worked for years, helping bring structure to unstructured data.

In addition to being instantly intuitive and easy to use, we’ve gone to great lengths to infuse Smartsheet with enterprise-grade capabilities, multiple ways to visualize your work (Gantt charts, timelines, kanban, calendar views, and dashboards), automation capabilities, multiple ways to share information, native mobile apps, rich integrations with other leading web apps – and that’s just the beginning. It seems to be a winning recipe with more than 7 million users registered and over 80,000 companies subscribing, including many of the world’s leading firms like Netflix, Cisco, Marketo, Hilton, and Groupon.


Seller Details
Seller
Smartsheet
Company Website
Phone
+1 425.283.1870
Year Founded
2005
HQ Location
Bellevue, WA
Twitter
@Smartsheet
22,236 Twitter followers
LinkedIn® Page
www.linkedin.com
2,089 employees on LinkedIn®
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Smartsheet Reviews

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Marketing Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the way you can customize different forms that fit your organization's needs. The file attachment feature is one of the best feature and it allows users to attach documents to the submission. I also like how it uses smart logic so if you answer yes or no to a question and it will prompt another question based on your answer. That makes the possibilities for the document endless. I would highly suggest for all organizations to consider using this tool as it makes collaborating easier across organizations. Review collected by and hosted on G2.com.

What do you dislike?

The thing I dislike is that you have to pay close attention and save your work everytime you make a change or else it won't save. It can be easy to forget and then the work won't be updated in the sheet itself and you can overwrite what others are working on making it not really efficient. While this can be a challenge you can get use to it and overcome it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is definitely an easy tool to implement amongst your organization and it makes project management a piece of cake. You can track the progress of any project in the tool, and upload additional pieces of documents to different requests. There is no learning curve and most people will pick it up easily. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a way for our team to keep projects organized and we use it as a request queue for our projects from other team members. We can assign coworkers to ta specific task, track their progress with different statuses, get additional information from the requester, have documents attached to the submission, and do any follow up before closing out the task. It makes collaborating with other teams seamless and it allows for them to also keep track of where in the process their request is in getting completed. Review collected by and hosted on G2.com.

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Immigration Attorney
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We can access Smartsheet from anywhere and at any time through our mobile devices, it allows us to work simultaneously with other consultants in the same spreadsheet, we can see who are working within the same sheet. It simplifies the management and follow-up of projects in a direct way. Review collected by and hosted on G2.com.

What do you dislike?

It does not have a local installation for the servers which would be of great help to increase productivity, our files are usually very heavy and the more information the document has the slower the software becomes, it does not have an automatic saving function. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Smartsheet is a very useful and versatile tool, it allows collaborative work, we can carry out a discussion in the spreadsheet, allows the integration of other applications and task automation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We started using Smartsheet for content management and tracking our projects in various areas, it has a variety of tools that facilitate productivity, allowing us to share projects and information and work in an integrated way, it was quite easy to use. Review collected by and hosted on G2.com.

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Open Discussions in Smartsheet
Operations Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Easy to get data from all areas of the business whether it's in spreadsheets or through the forms. The automation tools are very helpful as well, allowing workflows according to inputted data. The app is very useful for deploying forms to capture data from off-site employees. Also the project planning tools are great to use. Review collected by and hosted on G2.com.

What do you dislike?

There are some limitations to the formulas that can be used in spreadsheets but these are constantly being improved/updated as the software is developed. The graphical outputs are limited as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improving visibility throughout the business of processes as well as project plans. Capturing data that used to be on paper and manually entered. Displaying current financial data to the executive team. Review collected by and hosted on G2.com.

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Scientist 2
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

After you create a timeline, there are many different ways to view the timeline (sequential, Gantt, etc.). You can nest activities and set dependencies so if one thing changes, all things change in relation to that activity. Review collected by and hosted on G2.com.

What do you dislike?

We stopped using Smartsheets before I could really master the program. It was very complicated to figure out how to get activities to nest the way I wanted them to nest and how to get the dependencies to function correctly. I am an engineer, so flow charts make sense to me, but Smartsheets was just not intuitive to use. Furthermore, if you are not the main administrator, you have to make sure you have all the correct permissions to edit different parts of a timeline. If you don't realize you don't have a permission to make a change, Smartsheets is very frustrating to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As we grew as a company, we needed one integrated platform to set timelines among functional groups. People had been using Excel, which is not the best timeline software. Smartsheets was intended to make sure we were on the right track by showing us at-risk activities and figuring out when critical activities could take place based on their preceding activities. Review collected by and hosted on G2.com.

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Digital Marketer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Smartsheet provides us with customized data collection sheets to collect data from field.

It allows me to work away from office from the office and effectively.

It manages all of your projects and tasks on the go.

It has intrusive design and pleasant interface than all projects and tasks management softwares.

It eases managing your team and collaborates them thus maximising their productivity. Review collected by and hosted on G2.com.

What do you dislike?

Nothing at all because it meets all that we expected. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would like to urge all organisations to implement Smartsheet software hence it's the best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Flexibility across all devices.

Managing all of our projects and tasks on the go.

Very easy to deploy it into use.

Manages your team.

Allows you to work while at ago.

Eases data collection.

Possess excellent and simple setups and plugins.

Adding due dates and assigning duties.

Best for invoicing and project's budget preparation.

Among more. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the ability to create different types of sheets, to view in my preferred setting, to attach images as well as links, and to share the information. It's quite versatile. We use it to create and track our tasks, add registration links to our dashboard calendar, and create information boards for our end users. I also like all the "help" areas that you can go to for information. It's nice to just be able to get a quick explanation of an area versus always having to watch a video. Review collected by and hosted on G2.com.

What do you dislike?

My challenge and struggle has been with "ownership" of a sheet or page. If the person that created does not give permission, you can be quite limited with the access you have. This has created a challenge with attempting to keep our dashboard fresh and engaging. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My recommendation would be to be sure that all that will be "owners" will update/share/distribute information and/or the ability to edit if need be. It can be quite challenging when a page or dashboard needs to be edited, you are NOT the owner, and cannot get time with that person for updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Smartsheet to gather multiple bits of information and distribute it to a broad audience. We also utilize it when webinars are scheduled, to post the registration links. We ass the links to our dashboard calendar. This allows everyone to always have one constant spot to refer to. In an industry where time is important, we need a central location that can organize multiple topics of information for multiple teams. Review collected by and hosted on G2.com.

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Systems Integration Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Smartsheets is a great collaboration tool for both internal and external stakeholders. Personally, my favorite feature is the ability to scan barcodes and QR codes through the mobile app. It helped me create a asset management solution for items within our office. My second favorite function is the ability to create forums. I created templates for department managers to fill out when new employees are being onboarded. The best part is that the forums can be used by anyone regardless of them having a license for Smartsheets or not. Anyone with the hyperlink can use the forum and submit it. This option is also great to use for approval processes. Approval forums can be sent to different recipients based on parameters selected. e.g : Approval for any amount under $5 goes to Joe and anything over that limit goes to Dan. Review collected by and hosted on G2.com.

What do you dislike?

I believe that the product's user interface could be enhanced. The UI should be more appealing to the eye and attract a user into adopting the product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Smartsheets is a great tool but in order to use it to it's fullest potential you will need to make sure that enough resource time is allocated into creating solutions. Some automation features take time to develop. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Smartsheets to help with Project Management, Individual Task Tracking , Executive Dashboards and Inventory Tracking. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Great tool for gaining a quick overview of your Project timelines at a high level.

The ability to colourise task headings and the tasks themselves is awesome for easy viewing.

Easy copy and paste to other Smartsheet schedules.

Notifications are useful for alerts. Review collected by and hosted on G2.com.

What do you dislike?

Not a fan of the zoom timeline feature, just not as good as other methods I've seen for the same thing.

I really wish you could collapse multiple sub-tasks that are indented to the same level - all at the same time, rather than having to select each on individually.

It would also be great if the Project timelines had a kind of heat map of where the bulk of the work is when they're all collapsed. ie if I have 10 x projects that span a length of time, I can't quickly and visually tell where there are quiter downtimes or non-work within a Project(s). At the moment it just shows a solid grey bar from start to finish which can be misleading.

I really dislike the filtering which has caused headaches messing up my schedule when trying to use it, so I now avoid using it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to plan for an ever changing yearly overview.

Good to be able to create a 'template' schedule to copy and paste within the one we're using.

Cross department sharing has proven beneficial for information sharing, as SS has a nicer appearance than our database scheduler. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Attachments and comments to each line. Good history log. Different views and the calendar view can be added to my google calendar very easily. Gant view. Form creation is also good. More features that I love but not enough room. Most impressive for us is the fact that you can create a form for many people to use and collect the data this is huge! Review collected by and hosted on G2.com.

What do you dislike?

Dislike that I can not have multi tabs like Excel. Time is not possible on the sheets which makes login timesheets, visitor sheets etc impossible to use by the average user. Would also be good when connecting to the google calendar and would put tasks in correct time rather than just the whole day. Staff logins would also be greatly improved. I know there are work arounds but these are not suitable for most people and do not work in all circumstances. This really should be looked at as would complete a whole in the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

WIP logins, Staff leave requests - the ability for them to add download docs is great for doctor certs etc. The ability to take photos directly with a camera and added as an attachment would be great as a new feature/addon. This would also improve the forms which are already good but could be much better. Smartsheets fills a gap that Excel has with its easy to use sheets, view and forms. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Its cloud based and easy to access from everywhere and any device.

Sharing and notification which normally you find in SharePoint.

Permitted users can read the Smartsheet even without license.

Forms give excellent end user experience and even non tech savvy can use it very easily and over mobility.

Implementation is straight forward if you use Cloud based Smartsheet and you don't need any Supervision.

Admin portal is too easy to shuffle licenses and users.

It has filtering as well as color coding feature to use it as Project tracker tool.

As it is on cloud you have all your sheets backed up and no fear of loosing the sheets.

If the Person that owns the sheet leaves the organization, the Admin can transfer the sheets to himself or the other licensed member. Review collected by and hosted on G2.com.

What do you dislike?

Lack of common formulas that we use in Excel.

Should have Graphical dashboard feature as well.

Instead of individual license, should have concurrent. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is low cost but very helpful Tool. You can use best of its notification system as well as Forms to capture data.

We have tried tools like Trello but found Smartsheet interface very easy and friendly to even the laymen. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Task Trackers, central repository for keys Data like Printer information, Project Tasks.

Created Forms when performing UAT for any project and end user is able to share data.

Use as central point of reference for keys information's and update the same for all references.

Have enabled notifications on few critical sheets and gets triggered if there is any change made to it.

Use it as practive morning check list and once submitted, triggers emails to all members of the sheet. Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Smartsheet is extremely intuitive and I love the fact that I can duplicate my existing templated timelines to whip up a new project timeline in the matter of minutes. I especially like that I can split up my phases and conceal and hide them under drop-downs so that when I need to share these to clients/internal colleagues, I can target/separate those accordingly to audience. Review collected by and hosted on G2.com.

What do you dislike?

I absolutely hate the fact that Public Holidays are not factored into Smartsheet - this is an utter annoyance because I have to manually calculate these myself and add these as part of that phase/tasks duration. Please give us an option to add these across regions, please! For example, I map out timelines across different locations (Australia and New Zealand) and I would love for it to be able to populate the public holidays so I don't have to calculate these myself. This would enable some more accurate forecasting and help me crunch out these timelines faster! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Create a standard baseline timeline template and duplicate this to churn your timelines out faster! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing me to add dependancies, I'm able to accurately forecast when deliverables are able to be completed and ultimately, the critical path. Smartsheet has also supported me in providing realistic expectations of project deliveries to my clients due to their dependancies (i.e, if you provide us x dependancy by x date, then we could bring in the timelines, or vice versa, if you provide this late, this is going to stretch our timeline out and we won't be able to get to market at the desired timeline). Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

SmartSheet is feature packed and very customizable! It is the perfect tool for project management. Schedule reminders are easily emailed to yourself or to all members in your organization. Task management and project insights are easily interpreted by key members with dashboards. Document management and information flow is easily accessible through attachments within sheet rows. Notes, contracts, and contract revisions can also be added to each sheet row. Review collected by and hosted on G2.com.

What do you dislike?

Certification and training has increased dramatically in recent years. However, SmartSheet has had tremendous growth and is in high demand by businesses and people in-the-know. Value at this level justifies price!

SmartSheet offers three software versions in monthly subscription plans - Individual, Business, and Enterprise. The additional features increase with each plan level, but "Process Automation" should be available as an optional, stand-alone upgrade with each account type. Although if your company's budget allows, the Enterprise version is the only way to go! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nothing falls through the cracks, and all team members stay updated and in the loop! Building projects change rapidly, and this software offers flexibility to adapt to ongoing changes. SmartSheet is very beneficial for multiple projects, scheduling, and project deadlines. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

How easy SmartSheets makes it to connect several people in different departments. We can access the same information regarding current projects and track data, delegate next steps and basically communicate, all from one place. I also liked how easy it was to learn to use it and navigate it, and how customizable it is to the needs of our organization.

It is a blend between MS projects and excel. Review collected by and hosted on G2.com.

What do you dislike?

On the same note as above, it is so much like a MS project or excel sheet, but lacks certain functions. Or they are not the same as the ones I am used to in excel. For example when you drag a couple of cells that have a date or a number, then the cells automatically follow the sequende.

I have not been able to get reports to update accurately when refreshing the report. But neither are the bulk of my everyday use of the database we upkeep and use mostly.

Some of the people in the organization only have "edit" access but they cannot really enter information in the sheet. For us to add a new user to get a full license with full rights, as a non profit is a bit pricey, specially if there is only one or two sheets that are useful for that member. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to consolidate client data at different points in the homebuyer process, whether it is a new inquiry or a paid-off / sold home. We have four departments being able to access this information, finance, development, construction and homeownership services. This was not easy before SmartSheet was implemented. We are albe to run reports needed to apply for grants relatively easily, this has saved a lot of time and the need of having to meet or have a call every time we were applying for a grant.

Another benefit is to be able to manage information that is critical as an owner of the spread sheet but grant different levels of access to the information. This is huge in preventing people from mistakenly altering stored data.

And as mentioned before, updates are live and multiple users can see the data as it is updated.

The reminders feature is also great, as we use the same data base for client management. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is the best existing online project and task manager and it also manages all work don by your teams on the go.

We use it to organise and plan for our projects on the go.

Smartsheet schedule and plan all projects in accordance to priority of urgency. It allow it developer to know which activity is complet and who did particular activity on it.

It collaborates our teams and maximise their productivity. Review collected by and hosted on G2.com.

What do you dislike?

Smartsheet has never disappointed us for it works effectively and perfectively all times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would just recommend Smartsheet software to all because it meets all we need under single app. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allow you to access all project folders with ease.

Manage all work done your teams.

Collaborates teams with clients.

Provides customized sheet for data collection from the field.

Allows you to monitor ongoing projects and tasks on the go.

Notofy me when project is complet.

Sumplicity and usability.

It has simple setups and plugins.

It is lightweight tool to integrate with other existing tools.

It allows you to work on from comfort of your home. Review collected by and hosted on G2.com.

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Design Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We start by highlighting the ease of use of this system based on fast online collaboration and both online and offline use to update our files from anywhere. We can configure through this software a very cheap and accessible database to all pockets of small businesses which also allows us to get notifications and automated tasks for viewing those key data we have on the server. Review collected by and hosted on G2.com.

What do you dislike?

With the last update we realized that the new features are not as intuitive as the old versions, you must buy the entire premium package to use this product to its fullest which makes it a bit tedious to work with as we are testing the free version. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Thanks to this program we can transfer the files we create into the whole Office range. Although we need the Premium version to get access to all the features Smartsheet can be recommended to anyone who wants to try it for free. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solved a number of problems within our work division thanks to Smartsheet. We were able to set up event schedules, financial reports and eliminate a lot of manual processes that slowed down the work. Review collected by and hosted on G2.com.

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