Sabrina A.
SA
Sabrina A.
Mid-Market (51-1000 emp.)
"Super Helpful!!!"
4/5
What do you like best about SmartPass?

Smart Pass has cut down on office traffic so much and helped kids be more responsible for themselves for where they're supposed to be and when. I like the ability to limit number of passes and that you can temporarily close down locations. It was super easy to roll out and has an intuitive UI. We use it every day and the few times we've had a question or issue, the customer support is phenomenal. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

The only issue I have currently is I would like to make a note mandatory when requesting to go to certain places. Review collected by and hosted on G2.com.

Response from Lee Barnes` of SmartPass
Edit edit

Hi Sabrina,

It brings a smile to our faces to hear that SmartPass is helping make students accountable for their behavior. Pass limits and temporarily closing locations are very popular features! We appreciate the nod to the intuitiveness of SmartPass. A lot of thought and hard work goes into user interface and user experience design.

I'll pass your feedback around mandatory notes along. I've also seen school staff deny passes with a message that says “request this pass again with a message”. Students seem to get the hint.

Thanks for your review!

Katie B.
KB
Katie B.
Assistant Principal
Mid-Market (51-1000 emp.)
"Intuitive and Almost Perfect"
4.5/5
What do you like best about SmartPass?

The backside of SmartPass is easy for an administrator, and on the front easy for the user. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

I wish SmartPass and a PBIS application would merge--we hate using so many applications. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Great customer service"
5/5
What do you like best about SmartPass?

Support at SmartPass is always available. They are always looking for ways to move forward and make life of teachers and admin easier. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

They have many ideas and sometimes they take longer than anticipated to get moving. There are a few things they had told us were coming last year that we are still waiting for. Review collected by and hosted on G2.com.

MU
Melissa U.
Counselor
Mid-Market (51-1000 emp.)
"It’s been fairly good"
3.5/5
What do you like best about SmartPass?

It allows us to control our hallways better. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

The students know how to play the system. Review collected by and hosted on G2.com.

Response from Vincent Corrado of SmartPass
Edit edit

We're happy to hear that SmartPass is benefiting you by helping control student gatherings in the hallways. We understand the challenges with students finding ways to bypass systems and we're committed to improving SmartPass to minimize these issues. We'd love to connect to see where you are seeing these concerns popup so we can put these suggestions into consideration. We might be able to help mitigate some or all of this with a few best practices or settings changes as well!

Catherine M.
CM
Catherine M.
Mid-Market (51-1000 emp.)
"Excellent program that has streamlined movement in the school"
5/5
What do you like best about SmartPass?

SmartPass makes passes easy! Students have stayed in class more-we can see where they are and where they were which has been useful on multiple occassions. Creating a pass for future use has made meetings and tutoring sessions a breeze. The encounter prevention feature has been wonderful for student safety. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

It was supposed to integrate with our attendance system, but that feature has not been rolled out yet... That has been disappointing. Hopefully that feature will be available soon! Review collected by and hosted on G2.com.

Response from Lee Barnes` of SmartPass
Edit edit

Hi Catherine,

We love that SmartPass is helping increase student class time. Thank you for mentioning Encounter Prevention. I agree- when used, it can have a great impact on student safety! I'm posting a link for our review readers so they can learn more.

It was a real bummer for us when we realized we couldn't deliver on SIS integration. Unfortunately, we didn't know how hard it was to integrate with SISs.

Thank you so much for your review and taking the time to leave some thoughtful feedback!

See how SmartPass improved
Christina R.
CR
Christina R.
Mid-Market (51-1000 emp.)
"Amazing upgrade to the traditional hallpass"
5/5
What do you like best about SmartPass?

SmartPass contains a variety of usable features for keeping track of where students are in the building. It is user-friendly and easy to implement with students. The times we have had to contact customer support the assistance has been quick and helpful. We use SmartPass every day and adding to our school program has been incredible. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

Some of the reporting features could be more in-depth. I would like to see reports that are easier to manipulate without multiple cumbersome steps. Review collected by and hosted on G2.com.

Response from Lee Barnes` of SmartPass
Edit edit

Hi Christina,

Thank you for the amazing review! I'm so happy implementation and daily use is so easy! Our support team appreciates the call out to their 2 minute response time.

I totally agree we can offer much better reporting. We are working on putting together in-app reports to put the data at your fingertips. More to come!

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"SmartPass Usage"
4.5/5
What do you like best about SmartPass?

SmartPass has allowed us to better manage our student's movement around the school. When a concern rises about students missing class time, we are able to easily share with parents how much instruction they've missed out on by being out of the room. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

The intial set up can be a bit time comsuming. Review collected by and hosted on G2.com.

Melissa T.
MT
Melissa T.
Mid-Market (51-1000 emp.)
"SmartPass is a perfect way to digitally monitor student locations."
5/5
What do you like best about SmartPass?

I love the built in security we have gained from SmartPass. Our students all all accounted for 100% of the time. It is user friendly and it was easy to integrate into our building. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

I would like more individualized student data. I would like averages of destinations for each student, etc. I have created my own spreadsheet to track this but I would love for it to be built into SmartPass. Review collected by and hosted on G2.com.

Response from Lee Barnes` of SmartPass
Edit edit

Hi Melissa,

"SmartPass is a perfect way to digitally monitor student locations." I couldn't have said it better myself!

We're so happy you find our solution easy to integrate so you can account for your students 100% of the time.

We've seen some awesome examples of customer spreadsheets so we have a pretty good idea of the data you're looking for us to add. Please stay tuned as this is top of mind for us!

Thank you so much for your review!

Janine H.
JH
Janine H.
Mid-Market (51-1000 emp.)
"I love SmartPass and have been Raving about it to Many People in other Schools!"
5/5
What do you like best about SmartPass?

It allows us to know where a student is at all times, so that if we have a fire drill, we can see that a student went to the bathroom and can make sure we account for them. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

If students/teachers forget to end the SmartPass, then it shows overtime possibly for hours... Review collected by and hosted on G2.com.

Response from Lee Barnes` of SmartPass
Edit edit

Hi Janine,

Thanks so much for the review, but thank you even more for raving about us to other school staff! It's customers like you we owe a debt of gratitude to for our growth.

Thanks for highlighting Emergency Mode. I could not agree more with how important this feature is for all schools. It helps administrators account all students in case of a soft lock down. I'm posting a quick link on this review to help illustrate this feature for our review readers.

I appreciate the feedback regarding forgotten passes. We do have a feature that you may not know about: it's an Overtime Pass Limit. If you set it to 10 minutes and a student forgets to end a 5 minute pass, it will only log 15 minutes.

https://articles.smartpass.app/en/articles/8191745-overtime-passes

I love that Smartpass is making your hallways safer and promoting positive student outcomes!

See how SmartPass improved
Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"SmartPass has been a game changer"
5/5
What do you like best about SmartPass?

What I really like about SmartPass is the ability to have data in front of you when talking to students about their frequent pass usage. Before with paper passes there was no way to track this.

SmartPass is very quick and user friendly. Kids catch on quickly because it's technology and the adults in the building find it easy to use and learn. Review collected by and hosted on G2.com.

What do you dislike about SmartPass?

The only downside to SmartPass currently is that they can't develop new things fast enough. They have been working to get things done quickly but it takes time to get it right. Review collected by and hosted on G2.com.

Response from Lee Barnes` of SmartPass
Edit edit

Hello!

Accountability is key- especially when parents want to know what their students are up to! Equipping teachers with that data can make parent teacher conferences more solutions focused. We're thrilled you and the other users at your school find our product intuitive. A lot of hard work goes into keeping it that way as we add new features.

As far as "not being able to develop fast enough", tell me about it! Demand for SmartPass has exploded and we're working to ramp up the product and development teams so we can get back to delivering amazing new features. Stay tuned!