--- title: SmartMessage Reviews meta_title: 'SmartMessage Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SmartMessage works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 4 scale: '5' date_modified: '2026-06-03' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SmartMessage Reviews **Vendor:** SmartMessage **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 3.9/5.0 **Total Reviews:** 4 ## About SmartMessage SmartMessage is an all-in-one marketing platform that empowers businesses to create highly personalized and engaging customer experiences across multiple channels. With SmartMessage's robust suite of tools, marketers can seamlessly orchestrate marketing campaigns, manage customer data, automate customer journeys, build AI-powered chatbots, and secure customer interactions through OTPs. Why Choose SmartMessage? Omnichannel Excellence: SmartMessage enables businesses to deliver consistent and tailored messaging through email, SMS, push notifications, and chatbot channels. This ensures that customers receive a cohesive and personalized experience, leading to higher engagement and conversion rates. Audience Management: SmartMessage's Audience Manager allows businesses to collect, store, and unify customer data into a single profile. This unified view enables detailed customer segmentation, ensuring that the right message reaches the right audience. Marketing Automation: The platform streamlines marketing automation, enhancing optimization and productivity. Marketers can automate customer journeys and leverage data-driven insights to make informed decisions, resulting in more effective campaigns. Security: SmartMessage's OTP Manager ensures the security of customer interactions by enabling the sending of OTPs (One-Time Passwords) for authentication and verification. SmartMessage in Numbers: 17+ Years of Industry Experience 100+ Employees Presence in 3 Continents Operating in 20+ Countries Trusted by 500+ Customers Globally Trusted by Industry Leaders: SmartMessage is the platform of choice for authorities, industry leaders, and top marketers. The platform's excellence has been recognized by organizations like Deloitte, EBA, and The International Business Awards. ## SmartMessage Reviews ### 1. Personalize Marketing Enhances Our Omnichannel Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Buse K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about SmartMessage?** The SmartMessage Marketing Platform stands out for its ability to effectively manage omnichannel campaigns, enabling the seamless integration of multiple communication channels to create a comprehensive customer experience. This powerful combination of rich customer data and omnichannel features empowers us to greatly improve our marketing strategies **What do you dislike about SmartMessage?** One area for enhancement within SmartMessage is the provision of more thorough documentation to aid users in navigating the platform. Offering comprehensive documentation could improve the user experience by providing clearer guidance and support whenever necessary. **What problems is SmartMessage solving and how is that benefiting you?** It enables us to effectively expand our marketing endeavors, guaranteeing that we can connect with a broader and more varied group of people. Additionally, the platform's capacity for customizing campaigns allows us to adjust our marketing approaches for each customer, greatly boosting involvement. Lastly, SmartMessage's strong instruments for evaluating marketing return on investment (ROI) give us the ability to evaluate the efficiency of our campaigns, enabling us to make data-informed choices for better outcomes. ### 2. Smartmessage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about SmartMessage?** Facilitate reaching a wide audience. **What do you dislike about SmartMessage?** The fact that the CVs I uploaded sometimes give an error and cannot be uploaded. **What problems is SmartMessage solving and how is that benefiting you?** We are pleased to use it as it is an application that makes it easier for us to present our candidates to a wide audience. ### 3. About market share **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about SmartMessage?** With the Smartmessage application, we can select the appropriate customers from a wide audience. It provides convenience in marketing. **What do you dislike about SmartMessage?** The application needs to receive data for at least 1 month from real environments. **What problems is SmartMessage solving and how is that benefiting you?** We find our customer base and inform them by SMS. - [View SmartMessage pricing details and edition comparison](https://www.g2.com/products/smartmessage/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A59%3A25+-0500&secure%5Bsession_id%5D=84cebd1b-e62a-4f94-a5e1-bf6216ab0522&secure%5Btoken%5D=60df2770ad57f3b463f20920b5c9981dbe411f9a16e3f2fa98a560a9de619a19&format=llm_user) ## SmartMessage Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications - Customer Segmentation **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Nurturing - Email Tracking - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Analysis** - Campaign Analysis - Activity Dashboard - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Analytics** - Campaign Performance - Audience Insights - Drip Campaigns **Campaign Management** - Budgeting - Campaign Management - Workflow Management - Template Management **Campaigns** - Proximity Marketing - Alerts/Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications - Mobile Alerts **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations - App Notifications - SMS Notifications - Web Notifications **Social** - Drip Campaigns - Multi-Campaign **Engagement** - Coupons and Promotions - Social Promotion **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - AI/Machine Learning **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Multi-Channel Marketing - API - Drag & Drop - Communication Management - Event Triggered Actions - Multi-Language - Reporting/Analytics - Template Management - Geotargeting - Customer Journey Mapping - Subscriber Management - Generative AI - Visual Workflow Management - Authentication - Conversion Tracking - Behavior Tracking - Engagement Tracking - Contact Management - AI Copilot - Campaign Management - Notification Editor - Workflow Automation **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Performance and Reliability - Output Document Generation - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification ## Top SmartMessage Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,242 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,385 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (767 reviews)