UI is really simple to understand and making events and funnels is pretty easy. Recordings part is also great and heatmaps are super easy to understand. Overall a nice tool if you don't need anything too advanced. Review collected by and hosted on G2.com.

I'm missing some features from Smartlook – I wish there was a way to see heatmaps and recordings separately for different A/B test versions. Basically, an integration with Google Optimize and an option to filter recordings/heatmaps would be great. Another thing that could benefit is continuous heatmaps – I'm pretty bad in starting heatmaps and would sometimes like to look something in the past, so therefore continuous heatmaps could become handy. Review collected by and hosted on G2.com.

The way how Smartlook feels and works - is just so streamlined and optimized.

The data that Smartlook collects is perfect for digital marketing work.

The way how you evaluate the data, the context Smartlook provides is essential for making our website experience great. Review collected by and hosted on G2.com.

Preciseness and stability could be improved. But this might be the function of js blockages on the browser level. Also, some additional reporting integration and data export options would come in handy. Review collected by and hosted on G2.com.

The app analytics and crashlytics services along with the video recording feature. I specially like how we can send multiple meta data with each session. Review collected by and hosted on G2.com.

There is not way to show sensitive information while using this service. Ours is a B2B app and this feature comes handy to record our end users behaviour. Review collected by and hosted on G2.com.

Smartlook provides invaluable insights into how users use and navigate our mobile app. In our first few weeks using Smartlook we identified dozens of usability improvements. The funnels feature is super useful to understand how our paying customers interacted with the app, which paths and features they experienced, pre-conversion. The qualitative data generated from Smartlook has proved to be a hugely valuable complement to our quantitiative analytics. Review collected by and hosted on G2.com.

Feature request: (1) I wish you notate and share a recording, beginning at a specified timestamp, where the share link is only accessible to other Smartlook users and not be publicly available. This would allow me to more precisely share recordings with teammates without fearing a data leak.

(2) I wish there was a specify something like "stop recording a single user after they have exceeded x number of sessions within the month." This would allow me to spend my recording sessions more judiciously to learn from newer users while preventing my power users from consuming a disproportionate amount of my session quota. Review collected by and hosted on G2.com.

I love that Smartlook captures actual user experience to gain valuable insights into how users are interacting with our platform. Review collected by and hosted on G2.com.

Navigation is complicated through the app. I'm not always sure I'm on the same user I was as the previous session. Review collected by and hosted on G2.com.

The core functionality...I can view my users workflows and gain insights through that. Review collected by and hosted on G2.com.

The sessions are displayed in reverse chronological order which is great. However, when I view the user journey with multiple sessions, that causes me to start with the users most recent session instead of the beginning of the user journey. Review collected by and hosted on G2.com.

I like the ability to view a recording of my user's journey through our site. It helps me inform how well I have trained them and what data and metrics are most popular Review collected by and hosted on G2.com.

I do not like how long it takes me to view the recordings. Instead, it would be helpful to see data or analytics based on these user journeys, such as "150 total clicks into analytics tab from Zillow users" or "150 hovers over the Time on Page Tab"

In addition, people on my team were flagging inconsistencies from Smartlook with our internal data that shows user logins. Review collected by and hosted on G2.com.

It's a very simple to use product, managed to get it up and running quickly.

I like how there are many advanced features, although we don't currently use them all. Review collected by and hosted on G2.com.

In terms of our use-case I really can't think of anything, I've never had any problems with it. Review collected by and hosted on G2.com.

I really like being able to see exactly what a customer has been doing. It's very helpful when troubleshooting to see where a customer may have gone wrong, where our software could have a bug, etc. Review collected by and hosted on G2.com.

It feels a bit invasive to the customers. Review collected by and hosted on G2.com.

Smartlook is really helpful for our Customer service department. We do use it for bug reports, as we are able to see the exact moment the bug emerged and we do not need to replicate every bug ourselves. Review collected by and hosted on G2.com.

Sometimes there is much more features than we use and it can be confusing sometimes. Review collected by and hosted on G2.com.