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Gizem K.

UX Designer

Small-Business (50 or fewer emp.)

3/14/2022

"Very Useful Tool for UX Professionals"

4.5/5

What do you like best about Smartlook?

Useful for analyzing user behavior for Apps. I knew other tools that work well for websites but Smartlook has an advantage for apps. My projects very organized from the beginning and filtering properties works just fine. It didn't create unnecessary load in the app and integration was really easy. Smartlook support team assited me for every single of my problems. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Behavior Flow feature could be more customizable. Sometimes there were performance issues and small bugs that got in my way. Android resolution was bad compared to iOS. Could be nice to compare projects across platforms. Review collected by and hosted on G2.com.

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Sal M.

C

Small-Business (50 or fewer emp.)

4/19/2022

"Smartest tool for behaviour analytics"

4.5/5

What do you like best about Smartlook?

We tried many tools which claim about getting the session recording and user analytics but, nothing comes close to Smartlook. Dashbaord is super easy to navigate and it has all the features you would want to know whats happening with your website. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I wish there were some premade settings for shopify stores. It would be Easier to get started instead of customizing and working around. It takes to learn thing but, the support is super helpful and they always there to fix things for you. No complaints! Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

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Hi Sal,

Thank you so much for taking the time to review Smartlook. Our Support team will be so happy to hear the positive feedback.

Best,

Lara

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Arla C.

Head of customer service/contact center

Mid-Market (51-1000 emp.)

11/19/2021

"Great application that would exceed expectations. Helps validate customer rebuttals efficiently."

5/5

What do you like best about Smartlook?

The best part of the tool is the way we can review the customer's on-screen navigation throughout the time they are on your website. I have never witnessed a tool doing this apart from screen capture. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

We would need IP address as a mandatory field to search. Instead, we should be able to search recordings by customers account names and info within API integration to customers databases in the commerce cloud. Review collected by and hosted on G2.com.

Recommendations to others considering Smartlook:

If you are an e-commerce business and you need to understand how customers navigate and experience the journey on your website end-to-end. This is the best tool in the market. We can easily assist customers with their queries related to the shopping experience as we can see what is the exact issue they are facing. Also, data analytics is out of the word. The heatmap is the best feature to understand the most heat spots on your webpages and helps us to identify and work on areas on the page that needs improvement. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Ease way to address customer chargeback requests or handle complaints like BBB. We are now able to do any analysis on our own, there's no need to send requests to the development team and wait for a longer time to get the data. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

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Hi Arla,

Wow! Thanks for the positive review. We are so glad to hear Smartlook is working out for you. And thank you for your suggestion. Did you know you can add feature requests and suggestions directly to our public roadmap? I've added the link below. Feel free to add your idea there. While there you can also upvote features you'd like to see in Smartlook.

All the best,

Lara

See how Smartlook improved

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Garth O.

Head of Product Marketing

Mid-Market (51-1000 emp.)

1/14/2022

"Awesome tool and great value!"

5/5

What do you like best about Smartlook?

Works on both web and mobile app. The price is a much better value compared to alternative solutions. Easy to use and excellent customer support. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I dislike that mobile app setup is more challenging than web but this is typical and not really a Smartlook problem. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Often bugs reported can not be recreated, but now we can use Smartlook to see what happened, allowing us to resolve the issue. We've also been able to set up multiple booking funnels / flows to understand better why users are dropping off and we have used this to see how new functionality might impact conversions. Another great use case is using screenshots of the videos to fight credit card chargebacks. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

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Thanks for the wonderful review, Garth! We love hearing from happy customers who are getting the most out of our product.

All the best,

Lara

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Carlos A.

Content creator

Small-Business (50 or fewer emp.)

6/23/2020

"One of the best session recording softwares I've tried"

4/5

What do you like best about Smartlook?

The best parts of Smartlook for me are: 1) That I can see what the user actually saw most of the time. With other software, there are styling issues and I know that what I am seeing is not what the user actually saw. 2) The multiple filters that are available to find specific sessions. 3) That Smartlook makes it easy to see what happened, when, and how. 4) That it seems to be very precise about the user location. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

The processing of sessions takes a bit too long to be completed. The software itself is a bit slow compared to other programs. Sometimes there are styling issues, although less often than with other software. Some sessions are missed, but I think this can happen with any session recording software. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

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Hi Carlos,

Thanks for your review. I'm happy to hear that Smartlook has helped you.

Sometimes the platform takes longer when there is a lot of data to process but, if this problem persists, please reach out to our Support team (support@smartlook.com) so they can see if there are any specific issues causing this. They'll be happy to help:)

All the best,

Lara

EK

Eric K.

Product Manager/Designer

Small-Business (50 or fewer emp.)

10/19/2021

"Mobile Customer Playback"

4.5/5

What do you like best about Smartlook?

We haven't had this level of insight from our mobile customers, ever. We are now able to have access to seeing how our customers use our mobile app, which helps us find bugs more quickly as well as validate design very quickly. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I wish we could track errors. I would also like to have a map like Google Analytics has to see where all active or completed sessions are taking place. The program is already capturing IP addresses and telling us where people are. Review collected by and hosted on G2.com.

Recommendations to others considering Smartlook:

We use React Native. In order to track anything meaningful in the app we had to flag each specific component. This took some time to get right but is necessary with React Native, especially since that's how RN functions. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

We haven't known how our customers use our app daily—also, trying to contact a field employee to determine how they came across as a bug was next to impossible. We also get so much additional information, like if an employee has which build, OS version, etc., for bug tracking capabilities. Review collected by and hosted on G2.com.

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Pavla M.

Marketing Manager

Small-Business (50 or fewer emp.)

12/29/2021

"Smartlook tells us what the user can't even desribe."

5/5

What do you like best about Smartlook?

Recordings are very helpful for gathering data about new features. Smartlook offers great filtering options that help us find what we're looking for. Also keeping an eye on users' behavior through funnels is extremely useful for future development. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

The implementation for mobile up didn't go as expected as the recordings were blank. This issue was solved with the latest update, but it took a while. Now we are ready to get into it! Review collected by and hosted on G2.com.

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Prashant S.

Senior SEO Executive

Mid-Market (51-1000 emp.)

7/20/2018

"Want to Increase your Website productivity? - If Yes then 1000% Smartlook Help You :)"

5/5

What do you like best about Smartlook?

First of all, I like the way to install and configure - Very Easy Step by Using GTM or Code. Just A Single Code and Get it Done.

Second is Each and Every Second, Review, Insights Interest Showcase in Video Format. Heatmaps is also a great feature.

I am new for now - reviewing in just after 10 min of signup at Smartlook - but I feel I should share my experience as a new user and ofcourse i am exploring it more and will look into it details.

And Yes - It helps me to give a clear understanding about what user looking, searching and react more. So I can get my platform more better in terms of design and options. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

For Now - I am a newbee here. But Ofcourse if there I finf something issue or something i dislike - then i will share to support to make it easier or fruitful for users. Review collected by and hosted on G2.com.

Recommendations to others considering Smartlook:

I am loving it - Use some more new techniques to promote. people are ready to be a user here Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

- User Insights in terms of Interest, Thoughts and Where to convert

- Remove unwanted things by adding user interest things. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

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Hi Prashant,

Thank you for taking the time to review us! We love receiving positive feedback from our customers. We hope you enjoy all the features Smartlook has on offer.

All the best,

Lara

CT

Chris T.

12/6/2021

"Smartlook review by Chris"

4.5/5

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Israel G.

Marketing & Seo ON Page

Small-Business (50 or fewer emp.)

10/26/2021

"Smartlook with popcorn tastes better"

0/5

What do you like best about Smartlook?

Smartlook is a very complete solution and at a very economical price to analyze our users and the usability of our eCommerce site.

Thanks to him (and some popcorn packages) we see the browsing sessions of our clients to find ways to improve the conversion rates and the bounce in the ecommerce of Denox clients.

Integration is a very simple piece of code that with little knowledge can be done in programming. Also if they use GTM containers it is even easier. We have been using it with several eCommerce for months after having used other solutions on the market such as hotjar and for us Smartlook wins especially. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I miss that with Smartlook I could easily categorize Test A / B on my sites and see those screen recordings. I do it with another tool Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

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Hi Isreal,

Thanks so much for taking the time to review Smartlook! I noticed that you speak quite positively about the tool, however, you gave a 0-star rating. If this was a mistake, it would be really helpful for us if you updated the score.

All the best,

Lara