SmartLook provides an indepth look at a customer's journey. I love being able to use their username/url to find their instances and the fact they are all linked together. It is very straightforward. The heat map tool is also really cool to look use and see which areas our customers spend the most time on. Review collected by and hosted on G2.com.

The operating system can lag a bit. I also would like a way to flag a little bit easier, especially putting flags at pinpoints in the user experience. It would be great to see continued improvement to the heat mapping as well. Review collected by and hosted on G2.com.

I like Smartlook, its ease of use and configuration, plus the data that can be quickly compiled about the users that visit our websites. It provides useful statistics and analytical reports for our marketing team to study our website traffic and the origin of the audience and devise strategies to ensure a better web experience for visitors. Review collected by and hosted on G2.com.

The graphs this tool provides could be more customizable and have more colors to differentiate the collected data points. Review collected by and hosted on G2.com.

I like the option of watching visitor live and filter records with event i set up. Review collected by and hosted on G2.com.

The scroll percentage screen is not working after some time, its just never ending loading. Review collected by and hosted on G2.com.

I have been a game developer and a BI manager for over than 10y, and as much as I'm data-oriented, I have never learned about my users the way that I did with recording sessions and their amazing dashboard Review collected by and hosted on G2.com.

The fact that Smartlook does not let me unrecord some users that I do not want to record them Review collected by and hosted on G2.com.

The highlight of this software is that it records each of the activities and movements of each user who enters the website and performs a series of analyses, such as sentiment analysis, behavioral analysis and funnel analysis, which allow us to recognize the flaws of our page, the sections that are most liked, the sections where users stop for longer and where they do not generate any interest, thus creating strategies that help us to attract more users and traffic to our page. Review collected by and hosted on G2.com.

I would like to be able to export the videos and not just watch them from the application, I would also love that its interface was simpler, to have better organized all the tools and to make better use of them. Although all its analyses are very efficient and complete, some are not as easy to read as I would like, such as the funnel analysis, which does not clearly show the problem to be solved. Review collected by and hosted on G2.com.

I can screen share with customers and see their issues or concerns to assist them better. Review collected by and hosted on G2.com.

When some windows or small screens pop up, we cannot see them and have no authorization to move through pages or click on links; many customers like to sit back and see us do the work. Review collected by and hosted on G2.com.

Smartlook has been an invaluable tool in so many respects. One of the best features, of course, is its session recording, which is incredibly helpful when supporting our site's users, as we're able to better diagnose exactly what went wrong and guide them in completing their intended action. It's also immensely helpful in diagnosing bugs (particularly with the console features), understanding how users are interacting with new features, and more. Aside from this, the data analytics with heat maps, funnels, and key event tracking helps us understand usage and prioritize our next product steps. The support team has been very helpful in getting us quickly set up as well as in maintaining success. All of this at a very fair market rate (we used to use FullStory, which was good, but their pricing jumped significantly and with fewer features/less value than SmartLook, in our experience). Review collected by and hosted on G2.com.

We've had some trouble at times getting Segment to speak consistently to SmartLook's platform, but it seems to be more of a Segment issue than a SmartLook issue. We've been able to work around that by pairing our event tracking directly from our platform to SmartLook. Review collected by and hosted on G2.com.

The video and filtering ability, easy access to click rage videos, analyzing how users interact with static content pages and PDPs. Review collected by and hosted on G2.com.

I'm not able to tag team members in comments/notes with an @ sign. Found using the heatmap tool challenging for pages that change (such as the home page) Review collected by and hosted on G2.com.

I like that it is an un-invasive way of keeping track of activity within our application. It's pretty dependable and has a bunch of features that I didn't think we'd need but we use Review collected by and hosted on G2.com.

It's buggy and there's simple things that I really don't like that seem dumb. For example, I can't export more than 1,000 records of data at once which is a MAJOR painpoint Review collected by and hosted on G2.com.

Customer support. Andrea Consoli was just superb. And Smartlook tool is just super useful when launching new product/feature. Review collected by and hosted on G2.com.

There are some features I had to solve through customer support, that could be in the UI. For example: Cancelling/merging accounts and mainly the possibility to assign recordings quota/limits to different projects. Also, the dashboard could be more customizable (bigger tiles, scrollable lists). And possibility to set concrete pages to be monitored (and restrict others) from UI. Review collected by and hosted on G2.com.