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Smartlook Reviews & Product Details

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.

Seller

Cisco

Discussions

Smartlook Community

Languages Supported

English

Product Description

Smartlook is a tool designed to record the screens of real users on your website. It allows users to see what visitors clicked with their mouse, what they filled into a form field, where they spend most of their time, and how they browse through each page.

Overview by

Tereza Blechová

Pricing

Pricing provided by Smartlook.

Free

$0.00

Business

$55.00

View More Pricing Information

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Smartlook Media

Dashboards allow you to see the most important data.

Recordings of all your users to watch in one place.

Every click or interaction on your website is tracked automatically.

Quickly uncover the most important data insights to improve your conversions.

Analyse user behaviour step by step using funnels.

G2 reviews are authentic and verified.

Here's how.

John D.

Marketing Manager

Mid-Market (51-1000 emp.)

10/13/2021

"Great product, easy to use and offers wonderful insights"

5/5

What do you like best about Smartlook?

My favourite thing about Smartlook was the ability to replay a user's exact journey. Key presses, scrolls, form completion - all visible as they would've seen it on their device. This was huge for us in improving our onboarding process and being able to spot if users were having issues. Also really handy was the ability to speed up these videos so you could watch 1 hour of videos in 5-10 mins. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

There are some elements that Smartlook doesn't play nice with in the video review. You can't see them on screen although the customer may have. Review collected by and hosted on G2.com.

Recommendations to others considering Smartlook:

Demo it out first and see if its right for you. The content on your site may not play nice with Smartlook. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

There are some elements that Smartlook doesn't play nice with in the video review. I believe its due to Javascript or the content delivery network. This is a shame as it affects your ability to understand what a user was doing/looking at one some sites. Review collected by and hosted on G2.com.

Ilja B.

Small-Business (50 or fewer emp.)

2/13/2022

"Excellent analytical tool to serve the development / design team to improve the customer experience"

5/5

What do you like best about Smartlook?

Smartlook is an excellent tool to see and share how the users interact with the product.

Watching, commenting, and sharing recordings with the development team is much faster than "explaining".

Better to see one time what is actually "bugging" the user than to hear/read about it 100 times. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

It would be helpful for an easy export of all the data on alla the user sessions. Review collected by and hosted on G2.com.

Jake B.

Head of Product

Small-Business (50 or fewer emp.)

10/20/2021

"Good tool - just scratching the surface."

3.5/5

What do you like best about Smartlook?

Smartlook was easy to implement and provided insights very quickly. The tool is very intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

One technical limitation we ran into was capturing screen recordings for iframes, which we needed to see how users were interacting with some forms powered by a 3rd party. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Smartlook has been a great qualitative complement to our quantitative analysis. We used this when looking at some enrollment funnels to understand what was going on with our users on steps where we were seeing drop off. We used a combination of heatmaps and screen recordings to make some changes we ultimately user tested before implementing. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

edit

Thanks for the review, Jake!

We really appreciate the feedback. Unfortunately, recording 3rd party iframes is not possible due to restrictions from browser security policies.

All the best!

Lara

Pedro F.

Mid-Market (51-1000 emp.)

10/14/2021

"Very powerful!"

4.5/5

What do you like best about Smartlook?

Being able to see devtools and network calls makes our lives much easier when we need to debug. Also having the ability to create new events and having instantly historical data/recordings for it is super useful. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Events limits should be higher. The number of events allowed is quite limited. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

We use Smartlook on all our landing pages for CRO, to test UX changes on our platform, as well as to get insights as to how different users use the platform based on their plan tier, country, device, and multiple other user parameters. The ability to see data and recordings for each of these breakdowns is very valuable. Review collected by and hosted on G2.com.

Joe E.

Marketing Director

Small-Business (50 or fewer emp.)

10/13/2021

"Clean and Easy, Makes Iterative Design a Breeze(y)"

5/5

What do you like best about Smartlook?

SmartLook is clean and simple to use. The tools are powerful and can scale along with your iterative design work. Being able to share the experience with clients makes it super simple to have conversations based on data instead of intuition. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I don't have many complaints about SmartLook's newest design. I do end up using the "back" button instead of clicking in the top right corner to close sessions because I forget that it is there. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

10/13/2021

"Reliable and need tool for UX research and product owners"

4/5

What do you like best about Smartlook?

Simple to use yet powerful enough to allow for detailed analyses.

I can simply find individual user sessions by a hash we pass in every URL and analyse specific problems user experience. This is easy to navigate but also deep enough in details, e.g. by showing individual events triggered or the console. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Heatmaps take long to load and not always show the actual site that was indicated. Also heatmaps struggle with dynamic elements that change within the page. Review collected by and hosted on G2.com.

Recommendations to others considering Smartlook:

It's a simple and powerful tool to use, pricing is okay, but does hold immense business value when used properly. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Whenever we have issues that users experience like a faulty upload form, we can simply find the user's session and check for possible errors and even check in the console.

Also with heatmaps and randomly selected sessions, we can understand how users navigate through our page. Review collected by and hosted on G2.com.

Tomasz M.

Senior Product Manager

Small-Business (50 or fewer emp.)

10/21/2021

"Smartlook helped us a lot to improve user behavior analysis"

5/5

What do you like best about Smartlook?

Segmented recordings based on custom events allow us to analyze newly released features much faster and more precisely! Funnels are probably my second best feature Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

It is not something that I dislike (as it is a requirement). Yet when watching recordings with a lot of sensitive data, the recording becomes sometimes slightly less readable Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Analysis of newly launched features on macro (heatmaps and funnels) and micro (events and recordings) level

We use the recordings to assist troubleshooting in case of bugs reaching the production environment and other suspicious behavior

We leverage heatmaps and segmented recordings to help inspire re-design of existing functionalities Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

2/17/2022

"Great tool to observe user behaviors and trends"

2.5/5

What do you like best about Smartlook?

I love that you can tie click events to the actual recordings. It makes it much easier to see the complete picture - how often a feature is being used, and drill in to see how they're using it via session recordings. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

There is limited functionality around behavior flows and creating more detailed user segments. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

edit

Hi there!

Thanks so much for taking the time to write a review. We are sorry to hear that you're not 100% satisfied with Smartlook. The good news is that we have enhancements for our behavior flow feature due for release by the end of this quarter. With the full version of our feature, we’ll include the creation of multiple diagrams, the selection of starting or ending events and segments, so that you’ll be able to filter out just the audience you want.

Once it is released we'd love to hear your feedback!

You can check all planned releases in our public roadmap linked below.

All the best,

Lara

See how Smartlook improved

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/18/2021

"Session Reviews great tool"

5/5

What do you like best about Smartlook?

It is easy to add to the app, and the insights we get from the tool have helped solved different issues that we had in the app and the analytics tools were not helping us solve. The interface is easy to understand and navigate and features like heat maps are very cool. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Sometimes while reviewing a user session on an app loaded in portrait mode, Smartlook forces the session video to open in landscape mode. Hence, it gets pixeled very heavily and gets a bit hard to understand what's going on. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Our Onboarding is crucial on acquisition KPIs, and Smartlook has helped us on checking which pain points have the users throught this flow. It has also given us information on what they click and tu understand what is really calling their atention. Also to prove different internal hypothesis. Review collected by and hosted on G2.com.

T S.

UX Analyst

Mid-Market (51-1000 emp.)

12/23/2021

"An essential tool for UX analysis"

4.5/5

What do you like best about Smartlook?

We particularly like the simplicity of use and the speed of the tool to return elements of analysis very useful to our work. The recording and the heatmaps are powerful and very interesting tools. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

For the moment, we have not encountered any elements blocking or penalizing our use. Moreover, the tool is constantly evolving. Review collected by and hosted on G2.com.

Recommendations to others considering Smartlook:

/ Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Smartlook is an essential solution in our daily work. It allows us to understand our users, their behavior and the problems they encounter on our websites. It is also a great help for our developers who use the recordings and the Devtools add-on to reproduce bugs, view them and solve them. Review collected by and hosted on G2.com.