--- title: Smartlook Reviews meta\_title: 'Smartlook Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 874 reviews by the users' company size, role or industry to find out how Smartlook works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 874 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Smartlook Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Smartlook but has limited features. Are you part of the Smartlook team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX. * * * Seller [Cisco](https://www.g2.com/sellers/cisco) Discussions [Smartlook Community](https://www.g2.com/products/smartlook/discuss) Languages Supported English Solution Type All-in-One Overview by Tereza Blechová Show More ## Pricing Pricing provided by Smartlook. ### Free $0.00 ### Business $55.00 [ View More Pricing Information ](https://www.g2.com/products/smartlook/pricing) ## Top-Rated Alternatives [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Contentsquare") Contentsquare 4.6/5(640) ](https://www.g2.com/products/contentsquare/reviews) [ View All Alternatives ](https://www.g2.com/products/smartlook/competitors/alternatives) ## User Insights Average based on 874 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Gizem K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gizem K.") GK Gizem K. UX Designer Small-Business (50 or fewer emp.) 3/14/2022 "Very Useful Tool for UX Professionals" 4.5/5 What do you like best about Smartlook? Useful for analyzing user behavior for Apps. I knew other tools that work well for websites but Smartlook has an advantage for apps. My projects very organized from the beginning and filtering properties works just fine. It didn't create unnecessary load in the app and integration was really easy. Smartlook support team assited me for every single of my problems. Review collected by and hosted on G2.com. What do you dislike about Smartlook? Behavior Flow feature could be more customizable. Sometimes there were performance issues and small bugs that got in my way. Android resolution was bad compared to iOS. Could be nice to compare projects across platforms. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? User experience optimization, heatmaps, UI testing for different devices. I benefited financially because it helped detecting fraudulent patterns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sal M.") SM Sal M. C Small-Business (50 or fewer emp.) 4/19/2022 "Smartest tool for behaviour analytics" 4.5/5 What do you like best about Smartlook? We tried many tools which claim about getting the session recording and user analytics but, nothing comes close to Smartlook. Dashbaord is super easy to navigate and it has all the features you would want to know whats happening with your website. Review collected by and hosted on G2.com. What do you dislike about Smartlook? I wish there were some premade settings for shopify stores. It would be Easier to get started instead of customizing and working around. It takes to learn thing but, the support is super helpful and they always there to fix things for you. No complaints! Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Helps us with the Website monitoring in real time. Session recording will show you what happens at the customer side. Gives insights on how we can improve. From a design perspective, it gives you an idea how the users are using your website. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-6519906/official_response/edit) Hi Sal, Thank you so much for taking the time to review Smartlook. Our Support team will be so happy to hear the positive feedback. Best, Lara Validated ReviewerIncentivizedSource: G2 invite ![Arla C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arla C.") AC Arla C. Head of customer service/contact center Mid-Market (51-1000 emp.) 11/19/2021 "Great application that would exceed expectations. Helps validate customer rebuttals efficiently." 5/5 What do you like best about Smartlook? The best part of the tool is the way we can review the customer's on-screen navigation throughout the time they are on your website. I have never witnessed a tool doing this apart from screen capture. Review collected by and hosted on G2.com. What do you dislike about Smartlook? We would need IP address as a mandatory field to search. Instead, we should be able to search recordings by customers account names and info within API integration to customers databases in the commerce cloud. Review collected by and hosted on G2.com. Recommendations to others considering Smartlook: If you are an e-commerce business and you need to understand how customers navigate and experience the journey on your website end-to-end. This is the best tool in the market. We can easily assist customers with their queries related to the shopping experience as we can see what is the exact issue they are facing. Also, data analytics is out of the word. The heatmap is the best feature to understand the most heat spots on your webpages and helps us to identify and work on areas on the page that needs improvement. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Ease way to address customer chargeback requests or handle complaints like BBB. We are now able to do any analysis on our own, there's no need to send requests to the development team and wait for a longer time to get the data. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-5139535/official_response/edit) Hi Arla, Wow! Thanks for the positive review. We are so glad to hear Smartlook is working out for you. And thank you for your suggestion. Did you know you can add feature requests and suggestions directly to our public roadmap? I've added the link below. Feel free to add your idea there. While there you can also upvote features you'd like to see in Smartlook. All the best, Lara [See how Smartlook improved](https://roadmap.smartlook.com/tabs/2-planned) 11/22/2021 Current UserValidated ReviewerSource: Seller invite ![Garth O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garth O.") GO Garth O. Head of Product Marketing Mid-Market (51-1000 emp.) 1/14/2022 "Awesome tool and great value!" 5/5 What do you like best about Smartlook? Works on both web and mobile app. The price is a much better value compared to alternative solutions. Easy to use and excellent customer support. Review collected by and hosted on G2.com. What do you dislike about Smartlook? I dislike that mobile app setup is more challenging than web but this is typical and not really a Smartlook problem. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Often bugs reported can not be recreated, but now we can use Smartlook to see what happened, allowing us to resolve the issue. We've also been able to set up multiple booking funnels / flows to understand better why users are dropping off and we have used this to see how new functionality might impact conversions. Another great use case is using screenshots of the videos to fight credit card chargebacks. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-5272480/official_response/edit) Thanks for the wonderful review, Garth! We love hearing from happy customers who are getting the most out of our product. All the best, Lara Current UserValidated ReviewerSource: Organic CA Carlos A. Content creator Small-Business (50 or fewer emp.) 6/23/2020 "One of the best session recording softwares I've tried" 4/5 What do you like best about Smartlook? The best parts of Smartlook for me are: 1) That I can see what the user actually saw most of the time. With other software, there are styling issues and I know that what I am seeing is not what the user actually saw. 2) The multiple filters that are available to find specific sessions. 3) That Smartlook makes it easy to see what happened, when, and how. 4) That it seems to be very precise about the user location. Review collected by and hosted on G2.com. What do you dislike about Smartlook? The processing of sessions takes a bit too long to be completed. The software itself is a bit slow compared to other programs. Sometimes there are styling issues, although less often than with other software. Some sessions are missed, but I think this can happen with any session recording software. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Very hard to express here, lol... But suffice to say: it's helped me A LOT! Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-4269925/official_response/edit) Hi Carlos, Thanks for your review. I'm happy to hear that Smartlook has helped you. Sometimes the platform takes longer when there is a lot of data to process but, if this problem persists, please reach out to our Support team (support@smartlook.com) so they can see if there are any specific issues causing this. They'll be happy to help:) All the best, Lara 11/14/2021 Current UserValidated ReviewerSource: Seller invite ![Eric K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric K.") EK Eric K. Product Manager/Designer Small-Business (50 or fewer emp.) 10/19/2021 "Mobile Customer Playback" 4.5/5 What do you like best about Smartlook? We haven't had this level of insight from our mobile customers, ever. We are now able to have access to seeing how our customers use our mobile app, which helps us find bugs more quickly as well as validate design very quickly. Review collected by and hosted on G2.com. What do you dislike about Smartlook? I wish we could track errors. I would also like to have a map like Google Analytics has to see where all active or completed sessions are taking place. The program is already capturing IP addresses and telling us where people are. Review collected by and hosted on G2.com. Recommendations to others considering Smartlook: We use React Native. In order to track anything meaningful in the app we had to flag each specific component. This took some time to get right but is necessary with React Native, especially since that's how RN functions. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? We haven't known how our customers use our app daily—also, trying to contact a field employee to determine how they came across as a bug was next to impossible. We also get so much additional information, like if an employee has which build, OS version, etc., for bug tracking capabilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite PM Pavla M. Marketing Manager Small-Business (50 or fewer emp.) 12/29/2021 "Smartlook tells us what the user can't even desribe." 5/5 What do you like best about Smartlook? Recordings are very helpful for gathering data about new features. Smartlook offers great filtering options that help us find what we're looking for. Also keeping an eye on users' behavior through funnels is extremely useful for future development. Review collected by and hosted on G2.com. What do you dislike about Smartlook? The implementation for mobile up didn't go as expected as the recordings were blank. This issue was solved with the latest update, but it took a while. Now we are ready to get into it! Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? We use Smartlook mostly for two user cases: - Recordings, events and funnels help us understand the user journey - this helps the product development. - Filtering options help us solve user issues and errors - we can get a lot of information that helps solve the problem. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Prashant S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prashant S.") PS Prashant S. Senior SEO Executive Mid-Market (51-1000 emp.) 7/20/2018 "Want to Increase your Website productivity? - If Yes then 1000% Smartlook Help You :)" 5/5 What do you like best about Smartlook? First of all, I like the way to install and configure - Very Easy Step by Using GTM or Code. Just A Single Code and Get it Done. Second is Each and Every Second, Review, Insights Interest Showcase in Video Format. Heatmaps is also a great feature. I am new for now - reviewing in just after 10 min of signup at Smartlook - but I feel I should share my experience as a new user and ofcourse i am exploring it more and will look into it details. And Yes - It helps me to give a clear understanding about what user looking, searching and react more. So I can get my platform more better in terms of design and options. Review collected by and hosted on G2.com. What do you dislike about Smartlook? For Now - I am a newbee here. But Ofcourse if there I finf something issue or something i dislike - then i will share to support to make it easier or fruitful for users. Review collected by and hosted on G2.com. Recommendations to others considering Smartlook: I am loving it - Use some more new techniques to promote. people are ready to be a user here Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? - User Insights in terms of Interest, Thoughts and Where to convert - Remove unwanted things by adding user interest things. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-788241/official_response/edit) Hi Prashant, Thank you for taking the time to review us! We love receiving positive feedback from our customers. We hope you enjoy all the features Smartlook has on offer. All the best, Lara 10/19/2021 Current UserValidated ReviewerSource: Seller invite ![Chris T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris T.") CT Chris T. 12/6/2021 "Smartlook review by Chris" 4.5/5 Current UserValidated ReviewerSource: Organic ![Israel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Israel G.") IG Israel G. Marketing & Seo ON Page Small-Business (50 or fewer emp.) 10/26/2021 "Smartlook with popcorn tastes better" 0/5 What do you like best about Smartlook? Smartlook is a very complete solution and at a very economical price to analyze our users and the usability of our eCommerce site. Thanks to him (and some popcorn packages) we see the browsing sessions of our clients to find ways to improve the conversion rates and the bounce in the ecommerce of Denox clients. Integration is a very simple piece of code that with little knowledge can be done in programming. Also if they use GTM containers it is even easier. We have been using it with several eCommerce for months after having used other solutions on the market such as hotjar and for us Smartlook wins especially. Review collected by and hosted on G2.com. What do you dislike about Smartlook? I miss that with Smartlook I could easily categorize Test A / B on my sites and see those screen recordings. I do it with another tool Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Bounce rates and conversion improvements on the site. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-5078919/official_response/edit) Hi Isreal, Thanks so much for taking the time to review Smartlook! I noticed that you speak quite positively about the tool, however, you gave a 0-star rating. If this was a mistake, it would be really helpful for us if you updated the score. All the best, Lara 10/27/2021 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Smartlook? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Smartlook ](https://www.g2.com/products/smartlook/discussions/new) GU Guest User What is Smartlook used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartlook-used-for) ![Inbaraj, M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inbaraj, M.") IM Inbaraj, Maragathameena (TNQ Software) • Last activity almost 5 years ago Is there any reason why smartlook would not record some portions of the user session? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) [ View all Discussions ](https://www.g2.com/products/smartlook/discuss) ## Pricing Options Pricing provided by Smartlook. ### Free $0.00 ### Business $55.00 ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/smartlook/pricing) Smartlook Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3409641711f770a43598e0ef6d37e6e1/hotjar-by-contentsquare.png "Product Avatar Image") Hotjar by Contentsquare 4.3/5(345) [ Compare Now ](https://www.g2.com/compare/hotjar-by-contentsquare-vs-smartlook) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7c9a73590d298181d8d2df5c933c8f93/fullstory.png "Product Avatar Image") Fullstory 4.5/5(1,052) [ Compare Now ](https://www.g2.com/compare/fullstory-vs-smartlook) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8b0d76705d1a8283c70e93d765cd1735/mouseflow.png "Product Avatar Image") Mouseflow 4.6/5(690) [ Compare Now ](https://www.g2.com/compare/mouseflow-vs-smartlook) ##### ##### Smartlook Features Metrics Sessions - Digital Analytics Reporting Heat Maps Session Replays Monitoring Administration API / Integrations Performance and Reliability Analysis Conversion Opportunities Side-By-Side Analysis Mobile Device Analysis [ View More Features ](https://www.g2.com/products/smartlook/features) ##### Categories on G2 [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics) [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the top-rated SaaS backup solution](https://www.g2.com/discussions/what-s-the-top-rated-saas-backup-platform-right-now)[Most reliable cloud backup software for companies](https://www.g2.com/discussions/most-reliable-cloud-backup-software-for-companies)[Which lifestyle spending account platforms provide clear reporting and analytics for measuring implementation success?](https://www.g2.com/discussions/which-lifestyle-spending-account-platforms-provide-clear-reporting-and-analytics-for-measuring-implementation-success) [Top-rated sales performance tools in the software sector](https://www.g2.com/discussions/top-rated-sales-performance-tools-in-the-software-sector)[What are the best tools for collaborative demand planning across departments?](https://www.g2.com/discussions/what-are-the-best-tools-for-collaborative-demand-planning-across-departments)[Pros and Cons Details](https://www.g2.com/products/smartlook/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)