--- title: Smartlook Reviews meta\_title: 'Smartlook Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 874 reviews by the users' company size, role or industry to find out how Smartlook works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 874 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Smartlook Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Smartlook but has limited features. Are you part of the Smartlook team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX. * * * Seller [Cisco](https://www.g2.com/sellers/cisco) Discussions [Smartlook Community](https://www.g2.com/products/smartlook/discuss) Languages Supported English Solution Type All-in-One Overview by Tereza Blechová Show More ## Pricing Pricing provided by Smartlook. ### Free $0.00 ### Business $55.00 [ View More Pricing Information ](https://www.g2.com/products/smartlook/pricing) ## Top-Rated Alternatives [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Contentsquare") Contentsquare 4.6/5(640) ](https://www.g2.com/products/contentsquare/reviews) [ View All Alternatives ](https://www.g2.com/products/smartlook/competitors/alternatives) ## User Insights Average based on 874 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) KH Kailey H. Customer Success Manager Small-Business (50 or fewer emp.) 8/21/2022 "In Depth View of the User Experience" 4.5/5 What do you like best about Smartlook? SmartLook provides an indepth look at a customer's journey. I love being able to use their username/url to find their instances and the fact they are all linked together. It is very straightforward. The heat map tool is also really cool to look use and see which areas our customers spend the most time on. Review collected by and hosted on G2.com. What do you dislike about Smartlook? The operating system can lag a bit. I also would like a way to flag a little bit easier, especially putting flags at pinpoints in the user experience. It would be great to see continued improvement to the heat mapping as well. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? We are able to see where customers get stuck, and if a client runs into an issue on our platform, we can quickly check the instance and see what exactly went wrong. It gives us eyes into the customer's journey, which helps to highlight critical problems and fix them quickly. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-5053864/official_response/edit) Hi Kailey, Thanks so much for taking the time to write a review. We're so happy to hear that Smartlook is helping you improve your customer journey. Thank you for your feedback too. We have some heatmap improvements on the roadmap for Q4, so stay tuned. You can also join our online community to stay up-to-date on new feature releases, provide further feedback and improvement suggestions, or connect with the Smartlook team and fellow users. I've added the link below. All the best, Lara [See how Smartlook improved](https://community.smartlook.com/) Current UserValidated ReviewerIncentivizedSource: Seller invite JS Jonathan S. Search Supervisor Marketing and Advertising Mid-Market (51-1000 emp.) 10/4/2022 "Analytical reports of our websites to devise new marketing strategies" 5/5 What do you like best about Smartlook? I like Smartlook, its ease of use and configuration, plus the data that can be quickly compiled about the users that visit our websites. It provides useful statistics and analytical reports for our marketing team to study our website traffic and the origin of the audience and devise strategies to ensure a better web experience for visitors. Review collected by and hosted on G2.com. What do you dislike about Smartlook? The graphs this tool provides could be more customizable and have more colors to differentiate the collected data points. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Using Smartlook, we have been able to visualize impotent data about the audience on our website in real-time, from geographic location to device used. Its reports and analytics have been beneficial for our marketing team to study, develop and employ strategies, significantly improving the web experience. Smartlook provides statistical data and analytical reports that can be extremely useful to find critical points on websites and improve users' online experience. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-7162990/official_response/edit) Hi Jonathan, Thanks for taking the time to give us your feedback. We're so happy you're making good use of our platform. I'll be sure to pass on your thoughts regarding the graphs. We really appreciate any feedback that will us improve the product. All the best, Lara Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 10/13/2021 "SL helped me understand what visitors of my page needs." 4.5/5 What do you like best about Smartlook? I like the option of watching visitor live and filter records with event i set up. Review collected by and hosted on G2.com. What do you dislike about Smartlook? The scroll percentage screen is not working after some time, its just never ending loading. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? I can clearly see with which part of website the visitors have the biggest problem and I can adjust it. Review collected by and hosted on G2.com. Show More 4/12/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Asael I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asael I.") AI Asael I. Chief Data Officer Small-Business (50 or fewer emp.) 1/16/2023 "understanding player's journey was never easy since we decided to work with smartlook" 5/5 What do you like best about Smartlook? I have been a game developer and a BI manager for over than 10y, and as much as I'm data-oriented, I have never learned about my users the way that I did with recording sessions and their amazing dashboard Review collected by and hosted on G2.com. What do you dislike about Smartlook? The fact that Smartlook does not let me unrecord some users that I do not want to record them Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? all the funnel analytics and the bugs that our players is experiencing while playing our game Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-7600109/official_response/edit) Hi Asael, Wow, thanks for giving us a top rating. We're thrilled to hear that Smartlook is working out for you! All the best, Lara Validated ReviewerSource: Organic ![Gabriel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel G.") GG Gabriel G. Senior Vice President of Marketing Enterprise (\> 1000 emp.) 8/6/2022 "Smartlook helps us to improve our website" 5/5 What do you like best about Smartlook? The highlight of this software is that it records each of the activities and movements of each user who enters the website and performs a series of analyses, such as sentiment analysis, behavioral analysis and funnel analysis, which allow us to recognize the flaws of our page, the sections that are most liked, the sections where users stop for longer and where they do not generate any interest, thus creating strategies that help us to attract more users and traffic to our page. Review collected by and hosted on G2.com. What do you dislike about Smartlook? I would like to be able to export the videos and not just watch them from the application, I would also love that its interface was simpler, to have better organized all the tools and to make better use of them. Although all its analyses are very efficient and complete, some are not as easy to read as I would like, such as the funnel analysis, which does not clearly show the problem to be solved. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? We love this tool because we can know in detail the entire journey of customers and users within the website. We get accurate information and deep analysis of the customer's journey, most visited sections, even the video recording of the entire journey of each customer, which allows us to know the tastes and interests of each user and improve their experience within our page. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-6949698/official_response/edit) Hi Gabriel, Thanks for taking the time to write a review! We are so happy to hear you love Smartlook. Also, thank you for your feedback. You'll be happy to know that we are working hard on improving our UI, so stay tuned. You can stay up-to-date on all new Smartlook features and updates by joining our community (linked below). All the best, Lara [See how Smartlook improved](https://community.smartlook.com/) Validated ReviewerIncentivizedSource: G2 invite LH Luisa H. Gig Brand Ambassador (Product Expert at Intuit) Mid-Market (51-1000 emp.) 10/15/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Smartlook Review" 5/5 What do you like best about Smartlook? I can screen share with customers and see their issues or concerns to assist them better. Review collected by and hosted on G2.com. What do you dislike about Smartlook? When some windows or small screens pop up, we cannot see them and have no authorization to move through pages or click on links; many customers like to sit back and see us do the work. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? The availability to see issues or errors in customers' products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 6/7/2022 "Strong customer support and data analytics tool" 4.5/5 What do you like best about Smartlook? Smartlook has been an invaluable tool in so many respects. One of the best features, of course, is its session recording, which is incredibly helpful when supporting our site's users, as we're able to better diagnose exactly what went wrong and guide them in completing their intended action. It's also immensely helpful in diagnosing bugs (particularly with the console features), understanding how users are interacting with new features, and more. Aside from this, the data analytics with heat maps, funnels, and key event tracking helps us understand usage and prioritize our next product steps. The support team has been very helpful in getting us quickly set up as well as in maintaining success. All of this at a very fair market rate (we used to use FullStory, which was good, but their pricing jumped significantly and with fewer features/less value than SmartLook, in our experience). Review collected by and hosted on G2.com. What do you dislike about Smartlook? We've had some trouble at times getting Segment to speak consistently to SmartLook's platform, but it seems to be more of a Segment issue than a SmartLook issue. We've been able to work around that by pairing our event tracking directly from our platform to SmartLook. Review collected by and hosted on G2.com. Recommendations to others considering Smartlook: Honestly, it was kind of a no-brainer given the fullness of their feature set and price point compared with competitors. The only thing is that it doesn't always play nicely with Segment but I think that's a Segment issue, not SmartLook. We've had the same issue with Segment and other tools. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? SmartLook helps us solve bugs, features not being used/interacted with as intended, and even just issues of misdiagnosing problems. When you can't see, you don't have the full picture. SmartLook helps eliminate blindspots so that we can build the best product possible to fully meet our users' needs. As a result, we're building a better product more efficiently. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-6710165/official_response/edit) Thank you so much for the positive review! We're thrilled to hear that you're getting so much out of our product. Best, Lara Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Mid-Market (51-1000 emp.) 7/12/2022 "UX Videos" 4/5 What do you like best about Smartlook? The video and filtering ability, easy access to click rage videos, analyzing how users interact with static content pages and PDPs. Review collected by and hosted on G2.com. What do you dislike about Smartlook? I'm not able to tag team members in comments/notes with an @ sign. Found using the heatmap tool challenging for pages that change (such as the home page) Review collected by and hosted on G2.com. Recommendations to others considering Smartlook: Training is highly recommended before you start to use especially if your team is not familiar with heat mapping or website recording tools like Hotjar or CrazyEgg. We switch from CrazyEgg and Hotjar because of the dedicated team at SamrtLook that help onboard team members and follow-up sessions to answer questions that they might have. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Videos of customers interacting with content on the web. Identifying roadblocks online that cause click rage. How customers interact with new content on our website Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-6841273/official_response/edit) Thanks for taking the time to leave us a review. We're so happy you choose Smartlook! And thank you for the feedback. We are always looking for ways to improve. If you want, you can share your specific product feedback with our product team in our user community (linked below). [See how Smartlook improved](https://community.smartlook.com/) Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/13/2022 "Has the essentials but with poor usability" 2.5/5 What do you like best about Smartlook? I like that it is an un-invasive way of keeping track of activity within our application. It's pretty dependable and has a bunch of features that I didn't think we'd need but we use Review collected by and hosted on G2.com. What do you dislike about Smartlook? It's buggy and there's simple things that I really don't like that seem dumb. For example, I can't export more than 1,000 records of data at once which is a MAJOR painpoint Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? We are trying to track and record user activity within our app Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/11/2022 "Very useful tool and awesome customer support." 4/5 What do you like best about Smartlook? Customer support. Andrea Consoli was just superb. And Smartlook tool is just super useful when launching new product/feature. Review collected by and hosted on G2.com. What do you dislike about Smartlook? There are some features I had to solve through customer support, that could be in the UI. For example: Cancelling/merging accounts and mainly the possibility to assign recordings quota/limits to different projects. Also, the dashboard could be more customizable (bigger tiles, scrollable lists). And possibility to set concrete pages to be monitored (and restrict others) from UI. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Customer behavior after launching new product/features on tour websites. Bug and errors detecting. UX tweaking Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-6972178/official_response/edit) Hi there! Thank you so much for your review! Our support team and Andrea were so happy to hear your positive feedback. It really made our day. You'll be happy to know that we are working hard on improving our UI. If you have any more suggestions, feel free to leave feedback in our online community (linked below). All the best, Lara [See how Smartlook improved](https://community.smartlook.com/give-feedback) Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Smartlook? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Smartlook ](https://www.g2.com/products/smartlook/discussions/new) GU Guest User What is Smartlook used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartlook-used-for) ![Inbaraj, M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inbaraj, M.") IM Inbaraj, Maragathameena (TNQ Software) • Last activity almost 5 years ago Is there any reason why smartlook would not record some portions of the user session? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) [ View all Discussions ](https://www.g2.com/products/smartlook/discuss) ## Pricing Options Pricing provided by Smartlook. ### Free $0.00 ### Business $55.00 ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/smartlook/pricing) Smartlook Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3409641711f770a43598e0ef6d37e6e1/hotjar-by-contentsquare.png "Product Avatar Image") Hotjar by Contentsquare 4.3/5(345) [ Compare Now ](https://www.g2.com/compare/hotjar-by-contentsquare-vs-smartlook) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7c9a73590d298181d8d2df5c933c8f93/fullstory.png "Product Avatar Image") Fullstory 4.5/5(1,052) [ Compare Now ](https://www.g2.com/compare/fullstory-vs-smartlook) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8b0d76705d1a8283c70e93d765cd1735/mouseflow.png "Product Avatar Image") Mouseflow 4.6/5(690) [ Compare Now ](https://www.g2.com/compare/mouseflow-vs-smartlook) ##### ##### Smartlook Features Metrics Sessions - Digital Analytics Reporting Heat Maps Session Replays Monitoring Administration API / Integrations Performance and Reliability Analysis Conversion Opportunities Side-By-Side Analysis Mobile Device Analysis [ View More Features ](https://www.g2.com/products/smartlook/features) ##### Categories on G2 [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics) [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the top-rated SaaS backup solution](https://www.g2.com/discussions/what-s-the-top-rated-saas-backup-platform-right-now)[Most reliable cloud backup software for companies](https://www.g2.com/discussions/most-reliable-cloud-backup-software-for-companies)[Which lifestyle spending account platforms provide clear reporting and analytics for measuring implementation success?](https://www.g2.com/discussions/which-lifestyle-spending-account-platforms-provide-clear-reporting-and-analytics-for-measuring-implementation-success) [Top-rated sales performance tools in the software sector](https://www.g2.com/discussions/top-rated-sales-performance-tools-in-the-software-sector)[What are the best tools for collaborative demand planning across departments?](https://www.g2.com/discussions/what-are-the-best-tools-for-collaborative-demand-planning-across-departments)[Pros and Cons Details](https://www.g2.com/products/smartlook/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)