--- title: Smartlook Reviews meta\_title: 'Smartlook Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 874 reviews by the users' company size, role or industry to find out how Smartlook works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 874 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Smartlook Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Smartlook but has limited features. Are you part of the Smartlook team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX. * * * Seller [Cisco](https://www.g2.com/sellers/cisco) Discussions [Smartlook Community](https://www.g2.com/products/smartlook/discuss) Languages Supported English Solution Type All-in-One Overview by Tereza Blechová Show More ## Pricing Pricing provided by Smartlook. ### Free $0.00 ### Business $55.00 [ View More Pricing Information ](https://www.g2.com/products/smartlook/pricing) ## Top-Rated Alternatives [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Contentsquare") Contentsquare 4.6/5(640) ](https://www.g2.com/products/contentsquare/reviews) [ View All Alternatives ](https://www.g2.com/products/smartlook/competitors/alternatives) ## User Insights Average based on 874 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Priya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priya P.") PP Priya P. product designer Mid-Market (51-1000 emp.) 12/21/2022 "best in industry to get insights on user journey and behaviour" 5/5 What do you like best about Smartlook? it is very easy to use, i got introduced to it when i joined the company in march, and i picked it up and learned very fast, like in a week. as a designer, it helps me to the user behavior very well. Review collected by and hosted on G2.com. What do you dislike about Smartlook? sometimes all sessions are not properly recorded, there are glitches, hangs or some screen are just not shown, although it is not frequent but yes this happens. one more frustration is that sometimes sessions are not recorded of nearly happened session like an hours ago or two hour ago, but smartlook does not tell upfront that these sessions are not well recorded but we have to check all one by one and find out that they are not well recorded. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Getting to know user behavior, their reaction on every screen. i also get to know the behavior and trigger on every screen as Smartlook provides me the heatmaps on the screen based on user clicks. i can see on which button users are clicking, on which text or banner they are clicking, and what their reaction was on every screen. this helps me re-iterate the flow and screen for the users. Behaviour funnels helps me in figuring out how users are reacting on every step of the funnel. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-7518672/official_response/edit) Hi Priya, Thanks so much for writing a review. We really appreciate it. We are so happy to hear that the tool is intuitive and easy to use. I'm sorry to hear about the issues you've been having with the recordings. If these problems persist, please do reach out to our wonderful support team. They'll be happy to investigate the issue. We want you to have the best Smartlook experience possible! All the best, Lara Current UserValidated ReviewerIncentivizedSource: G2 invite SR Sumant R. Software Engineer Information Technology and Services Mid-Market (51-1000 emp.) 2/16/2023 "In-depth evaluation of its features, performance and room for growth in monitoring user satisfaction" 4.5/5 What do you like best about Smartlook? It is currently used in the organization's marketing, design and web development areas to see how users interact with our websites and mobile apps. So far, there are no issues. It is an excellent tool for user analytics and real-time experience understanding; through this tool, we can view real-time recordings of user sessions, track events, gather contextual information and much more. An implicit advantage of Smartlook is its ease of use; implementation is simple and does not require specialized technical knowledge, making it accessible to teams of all sizes. Moreover, it also supports various platforms such as websites, mobile apps and desktop applications. Review collected by and hosted on G2.com. What do you dislike about Smartlook? One area of concern, for now, is the privacy of user data collected by Smartlook; more security measures may need to be implemented to ensure that user data is private and secure. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Smartlook has helped us a lot in terms of user analysis and understanding user experience in real-time; it puts a wide range of functions at our fingertips and is easy to use. It has effective capabilities for real-time data collection, robust analysis tools, and the ability to share information between teammates. In addition, it supports a wide range of platforms, including websites, desktop applications and mobile applications, which is helpful for our organization to have a presence in different digital channels. Review collected by and hosted on G2.com. Show More Response from David Frydl of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-7726725/official_response/edit) Hi Sumant, We're glad to hear that our platform has been beneficial to your organization in terms of user analysis and understanding user experience in real-time. We're proud to offer a range of functions that are easy to use and accessible to your team. We appreciate your feedback regarding user data privacy, and we want to assure you that we take data security very seriously at Smartlook. We follow strict privacy and security protocols to ensure that user data is private and secure, and we're always looking for ways to improve our security measures. Thank you for choosing Smartlook, and we look forward to continuing to help you gain insights into your user experience and improve your digital presence across various platforms! All the best, David [See how Smartlook improved](https://community.smartlook.com/whats-new) Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Mid-Market (51-1000 emp.) 4/4/2023 "Monitor and understand their members behavior" 4/5 What do you like best about Smartlook? One of the things that I like most is the ability to capture user sessions and replay them for analysis which is invaluable when troubleshooting technical issues or understanding user issues. Review collected by and hosted on G2.com. What do you dislike about Smartlook? I find the platform to be quite clunky and unintuitive. Navigating through the different sections can be confusing at times, and it's not always clear how to access certain features or settings. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? It has solved a number of problems I used to face in my work. One of the biggest challenges I used to have was understanding the issues customers faced when they interacted with our website or application. Smartlook has been an amazing solution for this, offering an advanced analytics platform that allows me to see exactly what customers are doing on our site. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Victor S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor S.") VS Victor S. Senior Software Engineer Information Technology and Services Mid-Market (51-1000 emp.) 2/8/2023 "Great option if you are looking for a better management of your user integration" 4.5/5 What do you like best about Smartlook? We liked the effectiveness Smartlook's platform has when it comes to having a daily follow-up of the behavior that the audience ends up having on each of our websites. It has tools to record in real time the actions visitors are having in our networks, and Smartlook does everything discreetly and efficiently. We love that it has a deep analysis management that allows us to visualize comfortably the criteria that the audience of our services may be having through our social networks, and in this way, we can address each requirement that we have and significantly improve where there are failures that at the moment we did not see and thanks to Smartlook we know it, in this way we can provide the audience with a more dynamic and pleasant experience on our websites. Review collected by and hosted on G2.com. What do you dislike about Smartlook? So far, we must recognize that there are very few dislikes as such that we have of the Smartlook platform compared to the benefits it has brought to our organization. However, I consider it essential to note that they should make an update where they pay attention and look for an improvement to the heat map tool since its efficiency is not the best and tends to present inconveniences. Another minor annoyance we had is that we can not massively export data, which has become a big problem for our organization. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Smartlook's platform constantly brings us benefits since having the daily monitoring of the behavior that the audience is having on our websites and having a real-time recording from the beginning ends up giving us an idea of how the experience is being and how we can improve the experience of each user that enters our social networks, as well as we can identify in a much simpler way when a customer is potential and when not. Review collected by and hosted on G2.com. Show More Response from David Frydl of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-7692143/official_response/edit) Hi there, Thank you for sharing your experience with Smartlook! We're thrilled to hear that you find our platform effective in providing a daily follow-up of your audience's behavior on your website. We appreciate your feedback regarding the heatmap tool and data export, and we will certainly take note of your suggestions to improve our platform. Thank you for choosing Smartlook, and we look forward to continuing to provide value to your organization. All the best, David [See how Smartlook improved](https://community.smartlook.com/whats-new) Validated ReviewerIncentivizedSource: G2 invite ![Darya C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darya C.") DC Darya C. Business Analyst Information Technology and Services Enterprise (\> 1000 emp.) 1/27/2023 "Thanks to Smartlook I have been able to improve my clients' experience" 5/5 What do you like best about Smartlook? We mainly like Smartlook because its configuration is not so complicated, and the information support is attentive to provide assistance, making adapting the platform more dynamic and ensuring success quickly. It is a platform that collects important information from each of the people who visit our websites, giving us with this the opportunity to have an immediate response solution to any user or customer who has a problem; Smartlook even identifies when the problem is a console, this is one of the most appreciated tools since with other platforms that we used previously did not do it. Thanks to the information gathered from the audience that visits our internet platforms, our marketing department generates new strategies with much more effectiveness. Review collected by and hosted on G2.com. What do you dislike about Smartlook? The platform tends to get a bit slow when you want to manage several things simultaneously. However, it ends up hosting solid results. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? More efficient and solid results when creating new marketing strategies and carry out on our websites thanks to the information that Smarlook is responsible for collecting in advance of each of the users accessing our platforms. Since we started using Smartlook, we began to connect with clients who presented problems when they visited one of our websites, and in this way, we were able to address the issue at the time, providing a solution and guaranteeing a dynamic experience to the audience. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-7643552/official_response/edit) Hi Darya, Thank you so much for taking the time to write a Smartlook review. We're thrilled to hear that you are enjoying the product and getting some solid results. Have a great day! All the best, Lara Validated ReviewerIncentivizedSource: G2 invite JD Joost D. Small-Business (50 or fewer emp.) 7/13/2023 "Great tool for our agency" 4/5 What do you like best about Smartlook? Provides interesting views to the usability for our projects. Review collected by and hosted on G2.com. What do you dislike about Smartlook? Maybe the pricing but in general we like it a lot Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? The use of our funnel in the website Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Artem K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artem K.") AK Artem K. Project Manager Information Technology and Services Enterprise (\> 1000 emp.) 1/14/2023 "Excellent alternative to interpret the interaction of users with our website" 5/5 What do you like best about Smartlook? Smartlook helps us obtain detailed information about the users that visit our websites in such a way we can track by video the actions of the visitors in a discreet, flattering and efficient manner. I like its dashboard; it has a good design and is customizable; it allows us to track what happens on our website comfortably and efficiently; the best thing is that it works in real-time. Through Smartlook's analytics, we have been able to determine critical factors in our website, such as which modules are the most frequented by visitors, from where they access the website, discover problems that may be facing our visitors and solve them as soon as possible to create a more comfortable user experience for visitors. Review collected by and hosted on G2.com. What do you dislike about Smartlook? The only thing I liked least about Smartlook is that the heat maps are somewhat tricky. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Smartlook has helped us monitor in detail the behavior of visitors to our website, perform powerful analytics and resolve issues that may be interfering with visitors' user experience. The screen recordings can be retained and have supported us in making improvements to our website. The information obtained through this product has been instrumental in our decision-making to improve the web experience for our customers and visitors. Review collected by and hosted on G2.com. Show More Response from Lara Pieterse of Smartlook [Editedit](https://www.g2.com/survey_responses/smartlook-review-7595210/official_response/edit) Hi Artem, Thanks for the review. We really appreciate you taking the time to give us feedback. We are happy to hear that you're getting so much out of the tool. I'm sorry that our heatmaps have let you down. The good news is that heatmaps are getting a major update so stay tuned! All the best, Lara Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 4/11/2023 "SmartLook helps me understand my website audience" 4.5/5 What do you like best about Smartlook? Smartlook helps me understand my website traffic and identify places to improve for the purpose of user experiences. This helps me better manage my personal project. Review collected by and hosted on G2.com. What do you dislike about Smartlook? Sometimes there are technical/server issues to me, probably like Chrome doesn't work and all the information is just keep loading. Once I switch over to other browsers, they typically work. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Smartlook helps me identify the traffic flows and provide insights through visual analysis and the dashboards. I was able to identify user experience issues and improve these things based on the data that Smartlook provides me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![John W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John W.") JW John W. Small-Business (50 or fewer emp.) 6/7/2023 "Best Software for purpose" 5/5 What do you like best about Smartlook? The recording filters most importantly by error! Review collected by and hosted on G2.com. What do you dislike about Smartlook? The software does not always catch the full session. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Identifies errors and user confusion Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nupur B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nupur B.") NB Nupur B. Product Manager Mid-Market (51-1000 emp.) 11/7/2022 "Always stay on top your your user journeys and behaviours with Smartlook!" 4.5/5 What do you like best about Smartlook? Ease of capturing the entire screen and the ability to tag/comment at specific time frames for my dev team to take a look at the issues. They capture rage clicks quite well. All the sessions from the same IP/same user across days are captured and grouped, and it helps to get a holistic picture of what happened in the user journey. Review collected by and hosted on G2.com. What do you dislike about Smartlook? When I was using Smartlook, they didn't have any capabilities to integrate with Clevertap/Google Analytics. I had to go through my funnels in GA/CT and identify the date, time, device and possible step/event in the flow where the users are dropping. Then go to Smartlook, and filter by date and device to figure out the potential users who dropped and guess why. Review collected by and hosted on G2.com. What problems is Smartlook solving and how is that benefiting you? Smartlook was one of the critical tools used in my product to study user behaviour and improve user journeys. It was pivotal in enhancing some of the user onboarding flows. Smartlook also became a good source of truth for product decisions and also user interviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Smartlook? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Smartlook ](https://www.g2.com/products/smartlook/discussions/new) GU Guest User What is Smartlook used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartlook-used-for) ![Inbaraj, M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inbaraj, M.") IM Inbaraj, Maragathameena (TNQ Software) • Last activity almost 5 years ago Is there any reason why smartlook would not record some portions of the user session? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) [ View all Discussions ](https://www.g2.com/products/smartlook/discuss) ## Pricing Options Pricing provided by Smartlook. ### Free $0.00 ### Business $55.00 ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/smartlook/pricing) Smartlook Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3409641711f770a43598e0ef6d37e6e1/hotjar-by-contentsquare.png "Product Avatar Image") Hotjar by Contentsquare 4.3/5(345) [ Compare Now ](https://www.g2.com/compare/hotjar-by-contentsquare-vs-smartlook) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7c9a73590d298181d8d2df5c933c8f93/fullstory.png "Product Avatar Image") Fullstory 4.5/5(1,052) [ Compare Now ](https://www.g2.com/compare/fullstory-vs-smartlook) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8b0d76705d1a8283c70e93d765cd1735/mouseflow.png "Product Avatar Image") Mouseflow 4.6/5(690) [ Compare Now ](https://www.g2.com/compare/mouseflow-vs-smartlook) ##### ##### Smartlook Features Metrics Sessions - Digital Analytics Reporting Heat Maps Session Replays Monitoring Administration API / Integrations Performance and Reliability Analysis Conversion Opportunities Side-By-Side Analysis Mobile Device Analysis [ View More Features ](https://www.g2.com/products/smartlook/features) ##### Categories on G2 [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics) [Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best user insights platform for mid-size businesses](https://www.g2.com/discussions/best-user-insights-platform-for-mid-size-businesses)[What is the typical setup time for a secure data room?](https://www.g2.com/discussions/what-is-the-typical-setup-time-for-a-secure-data-room)[Which DNS security tools give a small business the right mix of threat protection and value without paying for features designed for a 5,000-person enterprise?](https://www.g2.com/discussions/which-dns-security-tools-give-a-small-business-the-right-mix-of-threat-protection-and-value-without-paying-for-features-designed-for-a-5-000-person-enterprise) [Is AgencyBloc AMS+ worth it as a life and health insurance agency management platform for an agency that needs both AMS capabilities and group benefits management, or does NextAgency cover enough for a smaller independent agency at lower cost?](https://www.g2.com/discussions/is-agencybloc-ams-worth-it-as-a-life-and-health-insurance-agency-management-platform-for-an-agency-that-needs-both-ams-capabilities-and-group-benefits-management-or-does-nextagency-cover-enough-for-a-smaller-independent-agency-at-lower-cost)[Which freelance platforms work best for a professional services team that needs to quickly scale up with contractors for a specific project without a lengthy procurement process?](https://www.g2.com/discussions/which-freelance-platforms-work-best-for-a-professional-services-team-that-needs-to-quickly-scale-up-with-contractors-for-a-specific-project-without-a-lengthy-procurement-process)[Pros and Cons Details](https://www.g2.com/products/smartlook/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)