PZ

Piotr Z.

Translation and Localization Professional

Small-Business (50 or fewer emp.)

9/1/2025

"Intuitive, fast, and user-friendly localization platform"

4.5/5

What do you like best about Smartling?

As a translator, I really appreciate how Smartling is designed with usability in mind. The interface is clean, fast, and intuitive — it's easy to navigate between strings, use the translation memory, and check context through visual previews. The built-in QA checks are helpful for catching errors early, and I like how the platform supports both machine and human translation in a seamless way. Terminology management and real-time collaboration features make the workflow much more efficient. Overall, Smartling helps me focus on the quality of my work without getting lost in technicalities. Review collected by and hosted on G2.com.

What do you dislike about Smartling?

Some advanced features — like context integration or visual mode — may require a bit of time to fully understand or are sometimes inconsistent across projects. Also, the platform occasionally feels a bit heavy when working with very large projects or slow connections, but it's generally stable and reliable. Review collected by and hosted on G2.com.

What problems is Smartling solving and how is that benefiting you?

Smartling helps streamline and centralize the entire translation process. Instead of juggling multiple files, emails, and tools, I can work directly in one platform that connects everyone involved — project managers, developers, and translators. This eliminates confusion, reduces delays, and ensures consistency across all content. Features like translation memory, glossary enforcement, and visual context improve both speed and quality, allowing me to focus on accurate and context-aware translations. As a translator, this means less guesswork and more time spent on actual translation. Review collected by and hosted on G2.com.

SB

Sergiy B.

Translator, Editor, Tester

Small-Business (50 or fewer emp.)

9/1/2025

"Unbiased feedback from a linguist on cooperation with Smartling"

5/5

What do you like best about Smartling?

Feedback for the Smartling LSP:

* Absolutely reliable.

* Streamlined work processes, from clear onboarding and objective tests of linguistic skills to project assignment, dealing with Q&As, and the payment process.

* Helpful and friendly team.

* Interesting projects.

Feedback for the Smartling CAT platform:

* Easy-to-use, stable, and with all the most popular CAT features available. Review collected by and hosted on G2.com.

What do you dislike about Smartling?

Feedback for the Smartling LSP:

* There's nothing I dislike about them. They are great.

Feedback for the Smartling CAT platform:

* The platform is convenient and has all the requested CAT features, but has minor flaws in dealing with tags (it gets better, though). Review collected by and hosted on G2.com.

What problems is Smartling solving and how is that benefiting you?

The Smartling platform streamlines the localization processes and utilizes features of CAT-tools, translation memories, term bases, machine translation, etc. to ensure the predictably-high level of localization of every project.

The system is extremely easy-to-use and requires no significant learning process.

A good built-in quality assessment system ensures fewer false positives and more actual issues that require correction and improvement, thus improving the translation quality.

The support team is always ready to help when needed and provides assistance with various issues and queries, as well as coordination between various parties.

Also, the Smartling platform takes security matters seriously and has been implementing various solutions to ensure protection of information for years. Review collected by and hosted on G2.com.

SM

Sonia M.

English into Spanish translator, reviewer and QA evaluator

Small-Business (50 or fewer emp.)

9/1/2025

"Firsthand witness to translation process transformed over 8 years as an EN-ES translator"

4/5

What do you like best about Smartling?

Having their own development team means that they are always there to help if some feature is not working as expected and they are open to suggestions to make the translation workflow smoother.

I've been translating with them for 8 years now and I use the platform on daily basis. It's pretty straightforward and, since it's web-based, no instalation is necessary.

Even though you cannot translate from a smartphone, I'm still able to do the rest of the actios, such as check the list of current jobs, accept the jobs available, see an estimate of the words to translate... Basically, everything except translating or reviewing per se. This means, for example, that I can receive a request email and check all the details to see if I can accept it knowing that I will be able to deliver it on time, all on the go. Review collected by and hosted on G2.com.

What do you dislike about Smartling?

Being web-based, sometimes the segments in progress don't get saved properly if I change from one computer to another. I get a warning message, but I'm not sure what are the actual consequences to the translation still in progress.

Also, really big jobs (over 2000 segments) are still problematic. It gets slow, the filter of the translation pannel doesn't work and the QA check gets glitchy, too. Review collected by and hosted on G2.com.

UT

Verified User in Translation and Localization

Small-Business (50 or fewer emp.)

7/30/2025

"Positive"

3.5/5

What do you like best about Smartling?

The interface is user-friendly and quick to access Review collected by and hosted on G2.com.

What do you dislike about Smartling?

The MT outputs and the Foundation workflow are not always useful Review collected by and hosted on G2.com.

ME

Mark E.

Localization Manager

Small-Business (50 or fewer emp.)

11/10/2025

"Seamless Integration and Automation Elevate Our Workflow"

4.5/5

What do you like best about Smartling?

The primary advantage of this tool is its seamless integration with our technology infrastructure, including our CMS and repositories. This allows for fully automated content ingestion and delivery, which removes the need for manual processes and reduces inefficiencies. Additionally, the centralized management of translation memory guarantees strong terminological consistency. The advanced visual context features further support global brand accuracy and ensure consistent messaging across markets. Review collected by and hosted on G2.com.

What do you dislike about Smartling?

At times, the customization options and the level of detail available in some dashboards and metrics reports—such as those tracking progress and quality—could be more intuitive and thorough. This would allow for a more detailed analysis of ROI and supplier efficiency. Review collected by and hosted on G2.com.

What problems is Smartling solving and how is that benefiting you?

Smartling has streamlined my workflows, significantly cutting down the time required to launch new content and reducing the likelihood of errors. It has equipped me with the tools I need to maintain full control over both quality and process in multiple languages, which helps ensure that our brand voice stays consistent worldwide. If your goal is to achieve rapid scalability by removing manual operational tasks, Smartling is indispensable. Review collected by and hosted on G2.com.

MH

Muhammad H.

Freelance Translator

Small-Business (50 or fewer emp.)

9/1/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Reliable collaboration with timely payments, steady workflow, and constructive reviews."

4.5/5

What do you like best about Smartling?

Smartling offers a very user-friendly platform with straightforward implementation and useful features that support my daily work. I use it frequently and find the workflow efficient, with reliable integration and consistent support. Payments are always timely, and the revision process—though sometimes critical—adds real value by enhancing quality and skills. Review collected by and hosted on G2.com.

What do you dislike about Smartling?

The main challenge I face is that most projects are assigned on a first-come, first-served basis, which requires constant monitoring of the platform and sometimes long hours at my desk. While I understand this approach ensures fairness and equal opportunities for all vendors, I believe there could be a more balanced way to distribute workflow. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/18/2026

"Easy-to-Use Platform That Saves Hours on CRM Translations"

4.5/5

What do you like best about Smartling?

The platform is easy to use, and it saves me hours every week. It’s one of the best tools for powering through translations for our CRM tools. Review collected by and hosted on G2.com.

What do you dislike about Smartling?

The platform can feel slow at times, and although the interface looks modern, navigation can be difficult. For larger projects, the translation editor also feels limited, with not enough customization options to work efficiently. Review collected by and hosted on G2.com.

What problems is Smartling solving and how is that benefiting you?

For me, Smartling addresses the inefficiency of manual, fragmented localization processes by streamlining and automating key workflows. It integrates directly with content platforms and leverages AI/machine learning to accelerate translation, helping reduce costs and shorten time-to-market. Review collected by and hosted on G2.com.

NP

Ngoc P.

Product Language Specialist (Vietnamese)

Small-Business (50 or fewer emp.)

10/18/2022

"Helpful translation tool"

4.5/5

What do you like best about Smartling?

Translation keys help locate exact strings. Review collected by and hosted on G2.com.

What do you dislike about Smartling?

The glossary function is a bit hard to work around. Review collected by and hosted on G2.com.

LS

Lalit S.

Freelancer (Translation  Editing, Proofreading  Website localisation  Subtitling , Voice-over)

Small-Business (50 or fewer emp.)

9/29/2025

"A practical and reliable platform for translation tasks"

5/5

What do you like best about Smartling?

What sets this platform apart is how it has transformed anonymous translators into recognized contributors with a clear identity. Beyond that, it is equipped with a rich array of technical features designed to streamline and elevate the translation process. Review collected by and hosted on G2.com.

What do you dislike about Smartling?

There’s nothing significant enough to dislike about this platform, but improvements can be made. For instance, translators should be able to view reviewer changes even after submitting a job.

Additionally, notifications should be sent immediately when a job is posted, as they are sometimes delayed by several hours. Review collected by and hosted on G2.com.

RA

Rodolfo A.

Linguist

Small-Business (50 or fewer emp.)

9/29/2025

"The best translation tool on the market"

5/5

What do you like best about Smartling?

I’ve been working with Smartling for almost ten years, and it’s by far the easiest and most intuitive platform I’ve used. The interface is clean and attractive, with all the features translators need to get their work done efficiently. What I appreciate most is how their team is always innovating and rolling out new technology, making sure linguists have access to the latest tools to simplify our job. Review collected by and hosted on G2.com.

What do you dislike about Smartling?

The Quality Checks feature could be improved by adding an option to select and ignore multiple issues at once. This would make it easier for translators to dismiss false positives of the same type instead of having to go through them one by one. Review collected by and hosted on G2.com.