I like the ability to choose the level of human involvement in Smartling. I find Smartling's transcreation service a valuable offering because it gives us access to native speakers who are thoughtful about how to convey the meaning of the text without getting stuck on a literal translation that might not be appropriate. Review collected by and hosted on G2.com.

The dashboard interface could be more aesthetically pleasing. It sometimes requires more clicks than we'd think necessary to drill down to the info we want. The setup isn't 100% intuitive. More importantly, the process of creating a library of strings from previously translated materials was opaque and cumbersome. Review collected by and hosted on G2.com.

The QA system is very quick and intuitive, and the dashboard looks neater now. Review collected by and hosted on G2.com.

An easier access to tasks assigned to translators. Sometimes, the filters don't work properly and it's time-consuming to find tasks by name or project name.

Also, it would be hugely beneficial to integrate Smartling with grammar extensions like Grammarly. Review collected by and hosted on G2.com.

Many of my clients are on Smartling so it's nice to be able to work with a familiar platform. Review collected by and hosted on G2.com.

Their AI/MT models sometimes do not meet expected quality. Review collected by and hosted on G2.com.

I use Smartling for the localization of 70+ software products, which helps streamline and optimize the process. I find the CAT tool to be powerful, and I appreciate the great visual context and linguistic assets it provides. Our initial setup with Smartling went well, and we've been using it for over 10 years, connecting it to our internal CMS, Braze and Figma. Review collected by and hosted on G2.com.

I’ve found the AI implementation isn’t fully adaptable, and it took a while to get to a point where it’s now working mostly well. That said, their business model of charging per word feels counter-intuitive in a fast-paced AI world, where you generally want to ship more—and faster. Review collected by and hosted on G2.com.

I use Smartling for the translation process in our company. It quite nicely gives me an overview of the translation phase and jobs. I like the overall look and feel, with great use of space. Pretty much everything is quite accessible, making it a breeze to use. Review collected by and hosted on G2.com.

There are a lot of columns that feel redundant or require too focused input. Job transparency is great, but when you are actually in the job it feels quite overwhelming due to so many strings and little to no visualizations. It doesn't feel like where and how the context will be placed. Also, the initial setup was challenging. Review collected by and hosted on G2.com.

Tasks are easy to manage and complete on the portal.

The platform is stable and downtime very limited.

Easy to check monthly invoicing breakdown. Review collected by and hosted on G2.com.

Limited TM and concordance search functions Review collected by and hosted on G2.com.

Visual context and some of the integrations have proven to be some of the best features Smartling has. The way glossaries/term bases are handled and the easiness to revisit translation memories is also a plus. Review collected by and hosted on G2.com.

Unfortunately, the pricing model makes it less competitive. It also lacks some of our most used integrations, plus the usage of AI with the platform is quite limited compared to other alternatives. Review collected by and hosted on G2.com.

I like the function of the Translation Memory and that you can easily add context. Additionally, the user interface is very user-friendly. The Translation Memory makes translating faster, and the context helps improve the translation because you understand exactly what it's about. Also, the initial setup of Smartling was quite easy for me. Review collected by and hosted on G2.com.

Sometimes authorizing strings takes a very long time or is buggy. Also, the AI translations are still not very good, and although you can theoretically delete the translation memory, sometimes old, no longer used, and supposedly deleted translations appear. Review collected by and hosted on G2.com.

The implementation and upgrades were smooth, and visibility into each job is excellent. I also appreciate that real people are working behind the scenes on the translations. That human involvement helps reduce mistakes, especially with very high-end content.

Customer Support is good and reliable, and the integrations are easy to use. Review collected by and hosted on G2.com.

There isn’t really much to dislike, apart from the fact that the product sometimes needs expert intervention. I also think the dashboard interface could be simplified to make it easier for users. Review collected by and hosted on G2.com.

I like the integrations Smartling has with GitHub and the flows they integrate into our processes. It's the best part because it allows us to seamlessly integrate our software flows with Smartling, saving time that would otherwise be spent on custom software and manual jobs. A GitHub pull request is automatically created, and the Smartling API supports that process. Review collected by and hosted on G2.com.

The dashboard and the smartling jobs and configurations can get a little bit tedious and could be simplified. The documentation can be a little bit better. Review collected by and hosted on G2.com.