It is fast and user-friendly, and the AI Hub is just so easy to set up and use. I was able to set up a profile and workflow with my company Gemini key in minutes and the raw translations we get are of great quality. A feature I also love is that Smartling shares the name of individual translators, so I always know who is giving us great quality and who needs more coaching. Review collected by and hosted on G2.com.

TM capabilities for bulk updating TM content are not great. Also, when using the LQA Suite for off-production LQA, there is no easy way to see the instructions that the original translation job had (you have to go back and forth between the original job and the LQA job) Review collected by and hosted on G2.com.

I use Smartling for corporate website and print copy translations, and it helps me translate our content consistently into our two main European languages. Most translators are good at understanding our technical background and can convey the message and meaning rather than translating the exact words. This reduces the time my coworkers and I spend reviewing and editing what Smartling sends back. The quality of the translations, ease of use for all of our team members, and consistent turnaround times were major reasons for switching to Smartling. The initial setup was very easy; we only had to send our glossaries in our core languages and brand guidelines, and it was set up. We got a training session and were ready to go. Review collected by and hosted on G2.com.

Depending on which translator works on our translation, the style can sometimes be heavier and not flow as naturally. Also, when dealing with technical terms, they sometimes over-translate, not taking into account that some words make more sense to our audience in English than in their own language. Also, as LLMs improve, my prompting becomes more precise, and depending on the translator/editor, I sometimes find that LLMs handle the flow better and have a better understanding of the terms our audience uses, making the text sound more native. While French and German are pretty good, we are struggling more with other languages, where we do fewer translations and don't have a dedicated internal reviewer to train Smartling's teams on our expectations for these languages. Review collected by and hosted on G2.com.

I appreciate the dedication to evolving with the times, especially in the age of AI. There are many features and translation options that can vary by language, which makes it easy to customize. Having the GDN support when there was no dedicated localization manager was also so helpful. I can also say that the support was always timely and accommodating. Review collected by and hosted on G2.com.

I find the UI/UX to be quite dated and clunky compared to other enterprise TMSs. I also think it's a bit expensive, again compared to other offerings. I also think there should be regex feature in the search bar for more advanced search options. I also felt there was a lot of admin. I didn't havea. ton of control. Even when I wanted to give permissions to an external agency, I always had to go to the CSM. I didn't have a lot of freedom. Review collected by and hosted on G2.com.

Integrations got better over the last year, namely with GitHub. There are still some issues with it. Changes in configurations quickly hit the GitHub API rate limits, and forces the content to be fully re-processed again, which tends to take a bit to time to get it done.

Although the interface seems a bit outdated, it simply works. It seems that function over aesthetics is the option, which is positive.

Pricing tends to be high, namely for AI based translation, which becomes highly expensive quickly. So if you are looking at Smartling to have it for a AI translation only tool, do check the pricing, there might be better alternatives for AI powered translations. When we used the AI based translations the quality was ok-ish. Our content tends to be more on the technical side, and sometimes it would be a hit and miss.

In terms of support and customer success or account managers, I'd say that the rotation is high and frequently changes. On the support side of things things tend to be solved, however sometimes they just take time. Review collected by and hosted on G2.com.

Some issues, namely with the GitHub integration have been reported for several years. Markdown support is spotty at best. We ended up developing a custom transformation to another format that Smartling handles better.

Although it is mentioned that Smartling supports the GitHub flavored markdown, that is not entirely true. Task lists, and others are poorly supported and end up messing up the content. Review collected by and hosted on G2.com.

Smartling is a feature-packed platform that is very clean, versatile, and easy to use. We're able to push and pull translations easily between Sitecore (our CMS) and Smartling, making it very easy to translate our content-heavy site quickly. Review collected by and hosted on G2.com.

I honestly can't think of anything I dislike about Smartling. Their sales process is very transparent and forthcoming with information (especially compared to other competitors in their space), their support team is very responsive, and the platform itself integrates easily with our CMS and even allows us to translate content that doesn't exist on a webpage. They are so easy to work with that we've transitioned all of our translation work to them. Review collected by and hosted on G2.com.

The features are easily accessible from translation panel, so you don't need to change windows, which makes the whole process faster. Review collected by and hosted on G2.com.

You need to click on glossary suggestions that appear while typing. I would prefer to use a key stroke. Review collected by and hosted on G2.com.

Absolutely no respect for quality, very low rates, unreasonable working hours (also over the holidays) non responsive PMs when reporting quality issues. Questionable AI language models. Review collected by and hosted on G2.com.

This used to be a good company many years ago, now their focus is on cheaper than cheap. Review collected by and hosted on G2.com.

API and MCP integrations. this is super useful for ai apps we are building. Review collected by and hosted on G2.com.

Less login timeouts. Just annoying that you have to login every hour. Review collected by and hosted on G2.com.

Their Machine Translation and AI tools are getting better all the time Review collected by and hosted on G2.com.

Would like to see proposed payment for each project in a clear and precise manner, in advance of accepting jobs. Review collected by and hosted on G2.com.

I especially like the Context panel and the possibility to open the translation in a new contextual window. The various Issue categories are very handy too. Review collected by and hosted on G2.com.

QA checks sending back "false positive" remains the main issue Review collected by and hosted on G2.com.