The TM, glossary and workbench in general is at hand, you don't need to open other tabs. The QA process is very helpful. Review collected by and hosted on G2.com.

Honestly, there's nothing I actively dislike about Smartling. It’s a solid, intuitive platform that supports my workflow very well. Review collected by and hosted on G2.com.

They recently introduced AI integration that makes actual translation much faster, still with the option to have professionals check the AI output. Review collected by and hosted on G2.com.

The assignment process, from the translation agency's point of view, is everything but streamlined. They do offer documentation about the whole process, but even so, adding members to a project and assign jobs to them is very convoluted and should be redesigned from scratch. Review collected by and hosted on G2.com.

Smartling’s AI-powered TM matches from past translations, even adapting to context. It reduces repetitive typing, ensuring consistency and saving time. Automated scans detect spelling errors, inconsistent terminology, and formatting issues (e.g., missing placeholders). Review collected by and hosted on G2.com.

Over-reliance on TM suggestions can sometimes stifle creativity for literary or marketing translations. Review collected by and hosted on G2.com.

I like that using the platform is self-explanatory and a lot is automated. As a linguist, I can often work independently which is very time-effective. This is especially the case when it comes to file assignment. Review collected by and hosted on G2.com.

Sometimes one has to work on individual strings without context, and also that fact that you need to reach out to the PMs via email if strings need to be reopened/updated. Review collected by and hosted on G2.com.

Smartling makes managing translations across multiple languages incredibly simple. The user interface is intuitive, and the workflow automation saves a huge amount of time. I especially appreciate the collaborative features that allow translators, reviewers, and developers to work seamlessly in the same platform. The integrations with CMS and code repositories are smooth, and customer support is always responsive and knowledgeable. Review collected by and hosted on G2.com.

While Smartling is powerful, it can feel overwhelming at first because of the number of features and configuration options. Review collected by and hosted on G2.com.

Ease of Use, Number of Features, Easy to connect with PM's related to the project on the same platform, Quick resolution to queries, Ease of Integration. Knock out speed. Review collected by and hosted on G2.com.

Nothing that I can think of, it has more of merits that elevates your work experience. Review collected by and hosted on G2.com.

I use Smartling as our main platform for translations, and I really enjoy the automation it provides to reduce the time for translation delivery. The all-in-one platform is easily managed, which is a big plus for our company. I also appreciate the progressing quality of the translations. It's fantastic that Smartling enables us to translate marketing assets into 49 global languages, significantly saving us time in the translation turnaround process. Another thing I really like is the support system – our Customer Success manager is always around to help answer any questions, and the support team is amazing. Additionally, the setup process was overall very quick and easy, despite the size of our company. Review collected by and hosted on G2.com.

The current formats that we can upload to translate are a bit limited. We need to separate our brands by tone of voice, specific terminology, etc., to make translations clearer, requiring quite some background work to set up before it'll work flawlessly in Smartling. Review collected by and hosted on G2.com.

I really value Smartling for its translation quality and GDN capabilities, which we used for our primary informational and sales websites. I appreciate how it allows for near-real-time translations of English source content into more than 15 languages without the need for coding additional pages. Smartling's framework and UI are very well developed, which makes it a premium product. The support team is very attentive and helpful at all times, and the client service teams are excellent. The drag-and-drop interface for documents is also very convenient. Review collected by and hosted on G2.com.

We did struggle a bit with form fields and random data being consumed by Smartling; and nailing down the specific rules for each page code / use-case was difficult, but we figured out everything eventually. Also the overall cost is premium-tier, and overages can add up, so be sure to align your project and budget with their team to avoid surprises. Review collected by and hosted on G2.com.

platform is fairly easy to use, but that's about it. I've not had a great experience overall. Review collected by and hosted on G2.com.

The customer service has not been to the standard we were hoping for. We've had to spend a lot of time arguing with our reps to get what we need or what was promised. When we moved from basic to enterprise we were also not informed about 10% project management fees.

Translations are not always accurate - many times things are wrong. Once a project was translated into the wrong language and not what we requested. Many other times we're needing to have internal reviewers make a lot of edits that their human reviewers missed.

UX is not the most modern looking and is not entirely user friendly. Difficult to manage projects that are uploaded but not submitted, and hard to check/assess if all lines have been picked up by their AI when dealing with larger files. Review collected by and hosted on G2.com.

First of all, the dashboard is easy to understand for the translator, it is intuitive. Also the visual context tab is very helpful, especially for localization of our product where desktop and mobile versions are involved. Automation with Braze for emails is also helpful, it allows to translate all the workload on one platform, and not to open many links as we did before. Review collected by and hosted on G2.com.

Although I have access as account owner, I mostly use Smartling as a translator, not a project manager. So as a translator I don't see any downsides. I can only assume that as account owner I need a special training because the platform offers great many functions Review collected by and hosted on G2.com.