I really like that Smartling allows translators to see exactly how their strings look, which eliminates blind translating. Review collected by and hosted on G2.com.

The initial setup and configuration of advanced workflows can be overwhelming. I found it quite difficult. Review collected by and hosted on G2.com.

What stands out most about Smartling is how it combines powerful automation with a really intuitive user experience Review collected by and hosted on G2.com.

It feels to complex for smaller workflows Review collected by and hosted on G2.com.

I really like the AI Translation and Machine Translation features on Smartling. They provide subject-specific translation and the language and wording are quite acceptable for some fields, such as app localization and academic reports. It helps me save a lot of time in translating and editing as a linguist. Review collected by and hosted on G2.com.

I am happy with Smartling for most of the time. However, in some rare cases, I find that when the visual context is of a big size, like a big excel file, it will cause the platform to crash or be unresponsive. Review collected by and hosted on G2.com.

I trust the quality of the translation Smartling provides. Review collected by and hosted on G2.com.

The interface was a bit confusing, takes time to get used to it. It needs to be more user-friendly for an average person to be able to jump in and onboard quite quickly. Review collected by and hosted on G2.com.

It’s easy to use and very intuitive. I can check TB and TM in real time, which makes my work faster and smoother. I also like being able to flag and track issues, as it helps me communicate with PMs and clients quickly and get feedback. The Smartling PMs are always friendly and responsive, and the automated invoice system is very convenient. Review collected by and hosted on G2.com.

It’s difficult to manage large projects because the platform slows down. Also, more detailed sorting and filtering options would make handling big projects easier. Review collected by and hosted on G2.com.

I have been using Smartling for over 10 years and have been a vendor for over 5 years. I have used countless CAT tools throughout my career, and I have to say that Smartling has always been one of the best, if not the absolute best, and I am not at all surprised that it is so widely used. As a supplier, I appreciate the excellent support and thoughtful project management, which makes our collaboration a breeze. And their machine-translation engine is one of the very best, too. Review collected by and hosted on G2.com.

Occasional authentication issues when opening multiple tasks simultaneously, but these are very rare (and I am being a stickler here). Review collected by and hosted on G2.com.

The platform is very user-friendly and you can easily view TM, glossary entries and other attachments to use as reference for your translation. The Context options is very helpful as it lets you view the way your translation will be shown in the webpage and adjust it if needed. You can also easily open an issue to ask for clarification or review on lines for which you need additional context or other relevant information and see whether other translators did as well. Review collected by and hosted on G2.com.

Some technical issues (e.g. with partial matches to the TM not showing up in the translation and unsaved changes randomly popping up) could be improved. Review collected by and hosted on G2.com.

1. Clean and user-friendly interface.

2. Intuitive design for core functions—easy for new users to get started quickly. Review collected by and hosted on G2.com.

1. The current default sorting on the dashboard is based on the Overall Job Due Date, which is helpful for PMs, but not ideal for linguists. For us, sorting by Task Due Date is more practical, as it helps us easily find the next most urgent task after submitting a job. It would be great if the default sorting behavior could be optimized by user role—PMs see jobs by Overall Job Due Date, while linguists see them by Task Due Date.

2. It would be helpful to have an option to automatically open the next latest-due task after submitting a job.

3. After submitting a job, the confirmation window should also display the total earnings for that job. This would make it easier to verify the pay and take a screenshot if any issue arises.

4. When leaving comments, it would be useful if the system could automatically include the target language, so reviewers know which language is rising the issue .

5. For job feedback emails, clicking through to Smartling often shows no information about string changes. Even using filters doesn’t always surface the relevant content, which makes it hard to improve based on feedback efficiently. Review collected by and hosted on G2.com.

I like Smartling for its APIs. They can be easily used for multiple purposes like uploading and downloading translations. It also allows our team and company to translate strings to various languages with very high accuracy. The initial setup was pretty straightforward. Review collected by and hosted on G2.com.

I find the insights in the UI regarding jobs and their actions could be better. Extra logging would also be appreciated. Review collected by and hosted on G2.com.

Smartling offers an intuitive user interface that simplifies the translation process for both content creators and translators. The platform provides real-time collaboration tools, allowing teams to work together seamlessly across different time zones and locations. This efficiency saves time and resources, making it easier for companies to manage multilingual content at scale. Review collected by and hosted on G2.com.

The potential drawback is the learning curve associated with mastering all of Smartling’s features. While the platform offers robust tools for managing translations, including terminology management and quality assurance checks, these features can be overwhelming for new users. Without adequate training or support, user might not fully leverage the platform’s capabilities, leading to inefficiencies. Review collected by and hosted on G2.com.